Terrible customer service moment. The family popped in- my daughter needed her ray-bans adjusted. You know, sunglass hut always brags and promises they will do free adjustments on glasses purchased in the chain, so we went in.
I was browsing the Jackie O selections when I became aware that CAMEO was verbally abusing my daughter, and had quite a bit of negative attitude about the task of tightening and straightening her glasses. I immediately went to the counter and oversaw the rest of the repair like an an angry grizzly bear mom.
There was no need to make my daughter feel badly about asking for customer service that is part of the touted purchase. This experience will definitely me keep me from making a purchase in this particular store- EVER, and I will think twice when going into sunglass hut again. Never had this problem in other branches. read more