My husband and I each just purchased new eye glasses from Optica. My husband broke his and needed…read morenew ones quickly. Susan was great helping us decided on frames and the turn around couldn't have been quicker. My lenses are so much better and crisper than glasses I've purchased recently at a cheaper chain eye glass shop and the lenses are so thin with my prescription. We both highly recommend Optica.

Quite rude and unhelpful treatment at the door with a simple question on repairs. Will definitely…read morebe looking for service elsewhere.

I had a wonderful experience. I found the perfect glasses and they make my eyes and face look very…read morenice! I was even able to get reimbursed a little from my eye insurance company. The wait wasn't too long and the process was done well. I believe these glasses will last me a long time. I decided to replace my glasses because the ones I was using were scratched and I couldn't do night driving well. Now, I can night drive with no problem.

Stay away. 1- Equipment is antiquated…read more 2- Misleading communication. They do not support VSP. I had specifically asked before trying to go there. I was left with the impression they still had it. They stopped supporting it months before I called. The Dr was surprised I expected it.

I've tried calling, a corporate rep serves as intermediary rather than letting customers talk to…read morethe store. Not sure what that's about. Regardless, got my contacts and glasses from better alternatives

I need to add this update and spread more love for WP: after Greg adjusted both pairs of glasses…read morefor me last month, I sat on one pair (I haven't done that since I was a kid!). Stopped in earlier this week and had a nice chat with Gary while he was adjusting them for me.

I love the personal attention that I got from Optical Designs. The opticians that I worked with…read morewere committed to helping me find glasses that I really loved. When my first choice didn't pan out, they made it possible for me to make a new selection with ease and were supportive and kind. They are very experienced, have a great selection, and are the best of what you'd expect from a family owned, long-standing business.

Such a great office! My eye doctor(Dr. Prendeville) is wonderful, caring, personable and really…read moregoes to great lengths to address any of my concerns or questions. Would recommend to any family or friends!

One of my favorite stores. I received a bag of Christmas that I wasn't a total fan of so I came in…read moreto find another .. I called ahead to make sure they had a few I wanted to see.. Calvin was amazing to work with.. found exactly what I wanted- went out of his way to make sure I was happy. I ended up with two bags ‍

Meh. Not the biggest fan of LV nowadays, for a couple…read morereasons. One of the reasons being that the SAs aren't that nice. I have purchased from all the locations in MA; I have purchased from this location, Copley, & the one inside Sak's Fifth Ave at Prudential in the past. They all seem to have the same entitled attitude lol... but it confuses me & irks my soul because the products are not even top tier luxury brand, more so second/third tier. Have received MUCH better treatment at Chanel, Hermès, Delvaux, etc. I guess in my newly adult age now, I haven't had great experiences at any LV location, including Paris, other than in NYC. I think part of the reason for my terrible experiences is due to my young age; they never really expect me to purchase something, until I do decide I want to go home with an item... then they jump up and down like sardines lol.

She's fully invested. Concerned without pushing. Not interested in increasing power unless it's a…read moremeaningful change. I would drive far to come to her. Favorite eye doctor I've ever had.

Wonderful office, phenomenal staff, easy to get to, and plenty of free parking....The office…read moreanswers calls or messages very quickly and every staff member I have met has been very professional. Dr. Tran-Pantano gave a very thorough eye exam and explained the process every step of the way. The eyeglass selection is huge and current. She has created a very comfortable office environment that feels very welcoming. I have had two office visits and feel comfortable recommending her services to all ages.

Great eye exam. Best I've had in years. Got 2 PR of glasses for a great price!…read more Justine was great in helping select the right frames and confirmed lens spec's. Highly recommend them you won't be disappointed. Easy location and parking.

The initial sales visit was fine but the wait for the glasses is not. The real problem is that when…read moreyou try to check on the status of the order you can't get anyone to answer the phone. if you leave a message no one returns the call. I have noticed that if you leave a less than positive review you get a stock reply to email customer service- tried that twice without success

Love LensCrafters. Have been getting my glasses here for years…read more You get great discounts if you are a AAA member - like 50% off glasses and lenses when you are a AAA member. Makes the AAA membership price worth it. The sales staff is also good at combining discounts - your health insurance, AAA, any coupons you received in the mail. This year I used their in-house eye doctor. I was able to get an appointment with In a week. Excellent experience. They had a non-invasive way to photograph the eye, so they didn't have to put that green jello in and dilate my eyes. I will continue to use the in house eye doctor for my annual exam.

BEWARE!!! We bought our son a pair of overpriced Ray Ban glasses and paid for the protection plan…read more The glasses got a deep scratch and my husband took them to be repaired under the protection plan. The genius who sold us the glasses rang them up as Oakleys. He explained the situation and they looked at it him like he was a criminal and trying to scam them. So now we have damaged glasses and a useless protection plan. Thanks Lens Crafters.... AVOID THIS PLACE! Or check everything before you leave because the customer does NOT come first here! There is better customer service and WAY cheaper prices online!!

Go into the store at Natick Mall. Rich will set you up right. Best experience in an eyeglass…read morestore in 30 years. The style, the fit, the lense options - all resulting in 2 great pair of glasses. Rich takes the time to understand your needs and ensures the final product delivers. When they arrive - extra time to ensure the fit is right and set to stay.

I saw the online ad and sent in my prescription. Got electronic reply saying there was a problem w…read moredoctor info. It was on the upload I sent, I replied telling them so... and got the same electronic reply. Canceled the order and the next electronic reply said 7-10 BUSINESS days before refund would be back in my account. Summary: received poor communication, no product, and had to wait for refund.... All of a sudden the electronic reply needs 7-10 business days! This NOT a customer focused business. One star bc there isn't a zero.