Great eye exam. Best I've had in years. Got 2 PR of glasses for a great price!…read more Justine was great in helping select the right frames and confirmed lens spec's. Highly recommend them you won't be disappointed. Easy location and parking.

The initial sales visit was fine but the wait for the glasses is not. The real problem is that when…read moreyou try to check on the status of the order you can't get anyone to answer the phone. if you leave a message no one returns the call. I have noticed that if you leave a less than positive review you get a stock reply to email customer service- tried that twice without success

I broke my glasses last weekend and was a bit frantic. Fortunately, Concord Optical was open and…read morehad great reviews (I see why now!) I called and the woman who answered, Naomi, was able to answer all my questions and was super nice and helpful so I went over immediately. Naomi and her colleague looked at the pieces of my (unfortunately unfixable) glasses and very helpfully were able to fit my existing lenses into other frames. Since it had been quite a while since I'd had an eye exam I was grateful that the doctor was able to see me that day. He was very helpful and knowledgeable. Naomi helped me look at new frames and used her expertise and great sense of taste to suggest a few which fit my face and my style perfectly. Naomi even arranged to have two choices I had been considering both available for review at the pickup. I have already gotten many compliments in the new glasses I chose! Every person at Concord Optical from my first visit with my broken glasses to the second to pick up my new glasses up was very cordial, helpful and professional. If you need expert, skillful and friendly eye care, I can recommend them entirely!

The people who own and operate Concord Optical are exemplars of all that is good about local…read moreproviders. Went above and beyond in care after my sole pair of eyeglasses broke. Took care of me upon a moment's notice. Developed not one, but a series of fixes before replacement prescription arrived. Good selection, explained the various options. Can't say enough good things about them!

"Had an excellent experience at the Pearle Vision in Newton! The staff was incredibly welcoming,…read moreprofessional, and attentive from the moment I walked in. The optometrist took the time to answer all my questions during the exam, and the optician on the floor helped me pick out the perfect pair of frames without any pressure. Very friendly and knowledgeable team. I highly recommend this location on Needham Street!"

I just needed a little metal pin replaced and they did it with a smile on a busy Saturday.read more

Go to this Target over LensCrafters and ask for Dave. They beat LensCrafters prices, better…read morecustomer service, and have licensed technicians. I was extremely disappointed with LensCrafters as a last ditch effort went to Target Target has the same brands (they are owned by the same parent company). The selection wasn't as big but they has the house brand with was lower priced. The one draw back is you can't get same day service.

This Target Optical just repaired an old pair of glasses for me that I didn't buy here; I asked how…read moremuch, and they said they were happy to do it. Classy! I then told them I had bought four other pairs of perscription glasses there over the past two years, and was very happy with them and the store's service.

Best selection of eyewear, and very knowledgeable staff to work with! I highly recommend if you are…read morein need of new glasses or sunglasses.

I love the personal attention that I got from Optical Designs. The opticians that I worked with…read morewere committed to helping me find glasses that I really loved. When my first choice didn't pan out, they made it possible for me to make a new selection with ease and were supportive and kind. They are very experienced, have a great selection, and are the best of what you'd expect from a family owned, long-standing business.

During my recent appointment, even though I had sent ALL of my insurance information over long…read morebefore, they claimed "x and y," I said that is not correct, they insisted it was. During the previous appointment, I was given three (yes, three) different charges that I owed them! Finally someone there came up with a price and I simply settled on that and left. This time, I rechecked with my insurance, and they said "Your are right, Goswick Eye..." was wrong. Your insurance does INDEED cover you for... If you are going to go there, KNOW EXACTLY WHAT YOU OWE. EXACTLY. MYSELF, I THINK THEY ARE THIEVES.

No longer a local business, a chain with multiple locations, limited hours, expensive, poor…read moreservice, and quality. Hard to get someone on the phone, never received a response to my email when my glasses broke after 8 months.

They guaranteed my glasses would arrive on a certain date and they did not. In calling customer…read moreservice to track the 4 pairs of glasses I purchased, every time I called I was given different information on what had arrived at the store and what would arrive on what future date. When I tried to create an account online to track my glasses myself, I continued to get error messages. Further, I did not receive any emails when glasses did arrive at the store as promised. Also, it is impossible to reach a human on the phone in the Chestnut Hill store and when calling customer service, I instead spoke to folks based overseas who each gave conflicting information each and every time I called. NEVER shopping Warby Parker again. You'd think they would have their processes down by now.

Camille helped me slow down and actually think through what I needed. She walked me through…read moreeverything with patience and clarity -- from lenses to fit to style. She took the time to make sure nothing was confusing and made the decision feel easy. It was the kind of help that leaves you feeling both reassured and empowered.

Excellent business, wonderful people. My glasses broke and on a recommendation from a friend, I…read morestopped in. Even though I did not buy the glasses there, they fixed them for free and, since I had just had surgery and it was hard to keep my glasses on, they gave me a nose guard to help. They gave it to me for free to try and would not take any money. Excellent service and fantastic people.

I've been going to Joseph and Thomas for my glasses since I first started wearing them in the 6th…read moregrade. That means I've been a patron for about 20 years. We have a lot of history. It's not a huge shop, but they have a great selection of frames. Classic? Trendy? They have them all. They're really good about letting you try on every pair of frames in the place. 10 times each. And being that I'm one of the least decisive people in the world, they're good at giving opinions on how the frames look with your face, and don't mind when you have it narrowed down to 2 choices, and just keep standing there going back and forth trying to make up your mind. Now, being a customer for as long as I have, and because one of the owners lives in the town where I grew up, and has a son who used to play basketball with my brother, I've gotten to know Tom. He's a great guy (Joseph and Kristina are nice, too, I just know Tom better). There have been a couple times where I had it narrowed down to 2 pairs of frames and couldn't decide. Because of all that history, or maybe it's just how they operate, he let me take both pairs of frames home with me to get the opinion of family and friends before purchasing. That's one of my favorite things about this place. Saved me from making the wrong decision a couple of times. Something happen that your glasses got all out of whack? Walk on in, and they'll adjust them for you. The personal attention and friendly attitude of all who work here really makes this place a gem. I've been wearing contacts for years, so I don't get new glasses as often as I would if I wore them daily. I've also moved out of the Milford area. But when it's time for me to get new glasses, I always go back to Joseph and Thomas.