One of my favorite stores. I received a bag of Christmas that I wasn't a total fan of so I came in to find another .. I called ahead to make sure they had a few I wanted to see.. Calvin was amazing to work with.. found exactly what I wanted- went out of his way to make sure I was happy. I ended up with two bags ‍ read more

Louis Vuitton Natick - So pretty - Leather Goods Near Me - Natick, Massachusetts

Meh. Not the biggest fan of LV nowadays, for a couple reasons. One of the reasons being that the SAs aren't that nice. I have purchased from all the locations in MA; I have purchased from this location, Copley, & the one inside Sak's Fifth Ave at Prudential in the past. They all seem to have the same entitled attitude lol... but it confuses me & irks my soul because the products are not even top tier luxury brand, more so second/third tier. Have received MUCH better treatment at Chanel, Hermès, Delvaux, etc. I guess in my newly adult age now, I haven't had great experiences at any LV location, including Paris, other than in NYC. I think part of the reason for my terrible experiences is due to my young age; they never really expect me to purchase something, until I do decide I want to go home with an item... then they jump up and down like sardines lol. read more

LV, it's been awhile since I've personally stepped into a store. Back in the day they'd not look at you if they profiled a certain way. Now they have plenty of associates greeting you and seeing if you need help. Sometimes a bit over bearing. The store was clean, organized by product type and you could shop around. However each section you come to, there will be someone seeing if they can help or sell something. Not mad at that though, especially if you needed to be expedient. A lot of the prices for similar model items have at least doubled since last i looked but it's our world today haha. read more

Very disappointing experience with the Louis Vuitton store in Natick. From the beginning, the sunglasses I bought there never sat properly on my face and kept sliding down. When I went back to the store, the staff told me they were "afraid to adjust them in case they break," so they basically refused to help. I should mention I've never had this problem with any sunglasses before -- simply tilting my head down would make them fall off. Eventually one of the arms fell off completely. When I returned, the store told me many of this model have the same issue and the problem is the screw, but they didn't have the screw and said I would likely need to replace both arms for $145. Even though this clearly sounds like a design issue, they insisted it was due to use and said I either pay or they send the glasses back unrepaired. I asked them to escalate to a manager and was told the store would contact me within 3 business days it has now been over a week and no one has reached out. For a luxury brand, both the product quality and customer service were extremely disappointing. read more

Love the service here whenever I'm in town. The associates are always kind and helpful. I always find exactly what I'm looking for at this location as well. read more

Had a great experience buying On The Beach there today. Angelica helped me in not pressuring me in any way and even brought out some different scents from the back for me to try. Bought my fragrance after she gave me some guidance in testing it and was extremely pleased. Gift wrapped to perfection and she even added a few samples of some other colognes. Cannot recommend enough. Thank you Angelica! read more

I have been constantly checking the LV website since April to see if the Mini Pouchette Monogram became available but it hasn't. Unfortunately when you call the LV number you can't speak to a store associate to find out if that store has the purse you want. You only speak to the national number. I was traveling near Boston and decided to check out this store in case they had it. Fortunately they did! Kristine helped me out and she was great. I was looking at other bags as well and she was helpful and offered suggestions on bags that may fit my wants. read more

Louis Vuitton Natick - Mini Pouchette Monogram - Leather Goods Near Me - Natick, Massachusetts

The dreadful customer service is exactly as presented by other reviewers. After driving over an hour to make an exchange, the service agent gave us no more than 5 minutes before determining we were "best served through the 800 number" which of course we had to look up ourselves and make the call from outside the store. It's clear the sales associates are focused on customers with whom they believe a quick and profitable sale can be made. For anyone else that may have questions or wish to spend some time assessing their options before making a few thousand dollar handbag purchase ... good luck. You will be either rushed or ignored. Take your pick. Summary - stay away from the Natick Louis Vuitton read more

Stopped in here looking for a specific pair of sunglasses I couldn't find anywhere.I was promptly and politely greeted by Kendall. She located the glasses I was looking for and had them shipped to my home. Revisied this store a week later.Kendall was with another customer so while I waited I was greeted by Nikkea. I mentioned I was looking for a T-shirt. She promptly went in the back and brought out several different styles. Kendall then joined us and helped complete my purchases. These two ladies are the epitome of world class service.I've shopped at many luxury stores and these two ladies provided me with the best shopping experience of any store I've ever visited. Louis Vuitton will now be the main luxury brand I purchase due to these two ladies Exceptional service. L.P read more

Absolutely horrible experience! My husband ordered me a bag, last Tuesday the 25th. The bag was delivered on the 28th, without the plastic covering on the brass buckle and it was scratched. We were told the Natick, Massachusetts store had it in stock. When we went in, they showed us a new one and said the only way they could do an exchange without charging Massachusetts state tax, is to mail it to us. This was Saturday the 29th. It's now Tuesday evening and store is closed. No bag, no tracking. We called multiple times and no answers as to where it is and why it hasn't shipped. We paid over $2500 for this and no one is giving us an answer. Client services keeps saying it's escalated and no calls back. This has been an absolute nightmare. Also, every time we call, because my husband bought it, they won't speak to me and he's spent countless hours calling and still nothing. For a luxury brand, their customer is as bad as it gets. Angelica M who completed the exchange, sucks, and my bag is now missing and no one has an answer. Do not go here and skip LV all together. read more

I've never had a better experience in a store than I had here. I was looking for a pocket organizer. Kendall greeted me immediately and showed me all the wallets they had. She was extremely polite and kind. I would highly recommend the experience, and I know I'll be back soon. read more

Great customer service when I walked in immediately got attended I purchased a messenger bag 2 card holders an 2 men's cologne Louis Vuitton associate name was ornela she was amazing highly recommended read more

Louis Vuitton Natick - Messenger bag , cologne, card holders - Leather Goods Near Me - Natick, Massachusetts

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This experience was absolutely extraordinary. I arrived at the for my first time and was warmly greeted by Eva Frias. We went in completely new to the brand. Not really sure what I was looking for but was interested in looking. Eva was extremely patient and informative. She explained construction of the products,materials they use and even the history of Louis Vuitton. She gave the education I wanted and built value in the products without the pushy sales pitch. To be honest it was very enjoyable and even fun. Being in sales myself I appreciated her honesty and expertise. She even helped me pull of a surprise purchase without tipping it off. Well done Eva I will definitely be back to purchase more from you in the future and without hesitation recommend you to all. read more

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Went in yesterday to look at getting a bigger wallet to go with my Artsy bag. Usually shop at the Copley Store in Boston. Walked into the store to be semi greeted by a woman who has already looked like she had a snobby look about her boy was I correct her and another woman made eye contact and the look I was given made me so uncomfortable. I have never walked into a store and felt so unwelcoming as this store yesterday. I get this is a high end store but you should never make a customer feel that you are better than them because you work there.. Horrible imagine for Louis Vuitton read more

Such a great experience ! Peggy was amazing she was very nice and very clean following covid-19 guidelines ! She exchanged my bag out for me from an online order that I thought I loved but didn't like it once I got it she took her valuable time to stamp my initials on my bag and make sure I had a great experience ! She was super nice would shop with her every time !! read more

Terrible service. Called the store and it went to customer service phone number who told me the store was open. Trekked out to the store and was told I needed to have an appointment in order to drop off a bag for repairs. Would have been helpful to actually talk to someone in the store when I called or if the person on the phone had told me to book this online. Thanks LV for a complete waste of an hour of my life! read more

Louis Vuitton Natick - Leather Goods Near Me - Natick, Massachusetts

The waiting time to access the Natick store is unnecessary, especially when you are picking up a repair. They need to work on keeping their good customers happy vs those whose coming during tax free weekend. They need to have someone specifically available to help customers who's picking up their items. MP read more

Stopped in to see which bag was for me unfortunately could not decide among the neverfull and the hobo bag. Salesperson was very patient, offering some feedback and was knowledgeable. read more

When I called to check the status of my repair I was met with the most rude and obscene language. I've never heard so much profanity in my life! You are animals and I'm shocked that a luxury brand such as LV would hire such disrespectful associates. I'll never do my business here again and I frankly will not buy anymore LV items in the future. read more

Great store! I've worked with multiple sales people. I worked with Jovany most recently. They are honest about what they like and great at recommendations. read more

I was in the need for a new wallet and walked into the perfectly design store the employees are always perfect and will help you make a decision I will definitely be Shopping here again read more

I needed a coin/card holder sent to my friend in Georgia. I had to call the LV hotline to locate the product and was lucky enough to get routed to this local store. The service was impeccable...thanks again Nikkea! I received a call back right away. Nikkea was polite, professional and very efficient in getting my phone order placed and shipped to the right address. Great experience from start to finish. read more

Came in here looking for a new wardrobe. Was excited about spending some good money for very little clothing. Instead of a warm welcome I get a snobby sales women. I work construction so yes I didn't look like the preferred customer, I get it. I had to wonder around the store for 10 minutes before the snobby sales lady asked me if I needed help. A few minutes later a nice dressed man came in and was seen right away. Not only 1 but 2 sales rep came to his needs. Just because you work at LV doesn't mean you own LV. I didn't buy anything from the snob and ended up buying online. Never go here unless you want some mall worker to look down on you which is pretty funny. read more

Out of all LV stores this is the worst one. Customer service is so unprofessional and make you feel uncomfortable. They really need to take a look on who they employe, it really reflects bad on the company. read more

I really like the quality of the product, but I had an incident that really bothered me. I guess I was supposed to ask if all my items were in the bag that was handed to me before I left the store. Unfortunately a expensive keychain that I had paid for was not in my bag. I called the store and spoke to a customer service representative that was not even associated with that location. They told me they would have the sales rep contact me to fix the situation. She did that, offering to have the keychain overnighted to me. Since this required me to sign for the delivery - this was not an option. It took over 24 hours and 3 phone calls from me to get my credit card credited for their mistake. I expected better from such a luxury brand. read more

Came in tonight to pick up an online order that ended up being an exchange... took a little while for someone to help me, but Peggy was absolutely wonderful. Super outgoing kind and professional. read more

Incredible team here. Everyone here is always concerned about your experience. Whether you are buying a fun belt, your first bag, or just perusing. I have been lucky to work with Joy, and her level of personalization is second to none. If it's not in store she has searched the globe, literally to help me find what I am searching for. read more

I'll be honest I was very hesitant to visit this location. Saw so many bad reviews. However I am so glad I did! When I visited the store I actually had 2 returns! Yes 2! I walked in. There were only 3 associates at the time. All 3 were with a customer so of course I waited. Once one of the associates was finished, Lanaeya immediately greeted me and with a smile. She was super friendly and processed my returns with no problems. I was impressed with her service that I actually asked her to put me on a waiting list for a purse. On my second visit, I went to pick up my new purse! Unfortunately Lanaeya was not in but Joy greeted me right away and also with a smile. She was super friendly (as all of the other associates in there). LANAEYA & JOY are now my new Sales Associates. Honestly you will definitely be happy not only with your purchase but their outstanding service! So when you visit please do ask for them because you won't regret it! read more

I had the best experience at the Louis Vuitton Natick store today. I was purchasing my very first LV bag and Peggy was the associate who assisted me. She was personable, knowledgeable and patient as she answered my questions and explained the product in detail. It was such a positive transaction. Thank you Peggy! You are an asset to your company!! read more

I personally don't like the service there. You can tell that the reps are scanning you the moment you walk in the door. I've been in there dozens of times. If I dress all branded up, I get better attention and better smile. If I dress with no advertised luxury brands, I just get the most basic greeting and a "you can't afford to buy anything in here" look. Yes, it's obvious that they are looking to see what purse you are using when you're in the store. This group of reps are probably the most snobby ones in the mall. I love LV, but the company's taste in choosing their reps are turning me away from this brand. They are probably from the Copley location which is also stuck up. Because of their nose so high in Copley, I refused to buy from them and did my LV shopping in Manhattan. The last few years, I did most of the shopping online after going in to look at the item in person. Last time I went in... I walked out and bought a purse from Burberry instead. read more

I walked into the LV store with the mindset of buying my dream purse the Trevi GM with the zippy wallet. I went to the mall relatively late because I knew what I wanted and didn't have to look around. The store had two employees at hand, one was busy with another customer and the second employee was twiddling her thumbs. My cousin and I walked in and got nothing not even an ugly stare. No one greeted us or asked us if they could help us with something. Keep in mind the store was practically empty, three customers, two employees. Do the math. We walked around the store looking for my purse and couldn't find it. I walked up to the employee who was doing nothing, but as soon as I walked up to her, she rolled her eyes and gave me a WTF stare. I still wanted to look beyond this because I really really wanted my purse. I told the employee I couldn't find the Trevi GM and if she could find it and show it to me. She had a real big attitude when she handed me the purse. I asked to see the zippy wallet in the matching print. At this request the employee seemed literally fed up with me. As much as I wanted, I couldn't look past her rudeness. I'm a DAMN paying customer and I shouldn't be treated like this anywhere especially when I'm going to drop some serious cash. I saw both of the items that I wanted and honestly I just wanted to give up and buy them. But at the same time I didn't want to reward horrible service. I told the employee I didn't appreciate her rude behavior and attitude towards me. And that her attitude lost a $2,685 sale. I came to Boston wanting to take advantage of their 6.25% sales tax and purchase the bag I've been itching to own. However after visiting this particular LV store, I would rather pay California sales tax for my items read more

The most rude security guard I have ever encountered. Before I walked in the door he yelled at me about having my phone out when I was using the front camera as a mirror to check my makeup. There's a difference between using your phone to take pics of the merchandise and having the phone an inch away from your face. Plus, I wasn't even inside the store. When I asked why he was yelling at me, he told me I was never allowed to take a picture of the LV window display that's in the mall corridor. The one with nothing from the store on it. It's literally just a picture of an elephant. I was like uhh don't worry about it dude, take a chill pill. The reps definitely size you up and give off a snob-and-a-half vibe. It's weird how people treat you like you're lower than dirt after making a thousand dollar purchase. I'm not saying big spenders deserve to have everyone kiss their ring, but when you go into a store and aren't just browsing and wasting the rep's time, you should at least be treated like a human being. read more

I understand that Louis Vuitton is a very high end store, and I tend to not fit the stereotypical standards and appearance that they expect, however I have never been treated so blatantly rude. As I was waiting to enter I was told only one party was ahead of me yet watch four wealthy looking women being let in before me, skyrocketing my wait from supposedly 25 minutes to over an hour. I would have understood if the woman at the door were to acknowledge that she was letting them in and could have come up with some reasoning, but when I asked how much time I had left waiting she rolled her eyes and informed me "I don't rush the people we let in," in a judgmental tone. I never write reviews in general but my treatment was so ridiculous I thought I would share. read more

Nearly impossible to get ahold of. I was on hold for nearly 30 min. Decided to hang up and call at a different time and was on hold for 15 min. Both times nobody answered. read more

It is so hard for me to believe that anyone would give this store a bad review. I have made four purchases here, and Christine Tin has helped me with all of them (even on her day off) and she has always been extremely helpful. The other employees have always been kind and helpful to me as well, even when they know I am already working with a different associate. read more

The ABSOLUTE WORSE Louis Vuitton store I ever stepped into. I walked into the store and was not once greeted nor approached while I patiently waited over 20 minutes to buy a few purses. I wish I could say the store was busy to give them the benefit of doubt but unfortunately that was not the case. I highly recommend the Louis Vuitton store at Copley. The Associates are extremely friendly and they go above and beyond to assure you have a pleasant experience. read more

My only experience with this store is for a bag repair. I was immediately greeted at the entrance and led directly to an associate who helped me with the repair. Since the entire zipper needed to be replaced, it had to be mailed out. However, the store agreed to mail the bag back to me after the repair so that I would not have to drive back in to Natick. The associate was very pleasant to work with during the process. I received several email updates when the repaired bag was sent back to the store and when the store shipped the bag to me via UPS. The repair looks high quality as well. The only downside was the expense of the repair - however that price is probably set by corporate LV so I can't blame the store. At least it's cheaper than buying a new bag! :) read more

This store has absolutely the WORST CUSTOMER SERVICE! Be very careful before you buy anything from this store, because they will deny your return or exchange even if it's within the time frame by the return policy and the manager will say that the item shows sign of wear and not in perfect resellable condition, even for an item that absolutely was not used! This store manager is absolutely abusing her power and pretending that she has the final judgement as to the "defects" and she is the WORCEST retail manager I have ever seen. She is a very negative asset to the LV company and especially this location in the Natick Mall. I guess this store will not remain open for long because of her irresponsible attitude and very poor customer service. LV should seriously consider picking another manager for this store. If you have any doubts over my comments, please look at the number of poor one star reviews for this store, before you buy anything from here! read more

Great service and selection. I bought a bag but it was too big, and they were super freindly about taking it back and letting me exchange it for the smaller one. I love that they have a great selection of products for men as well, so it makes it easier for me to find what Im looking for. I wish they carried more accessories like scarves, shoes etc that LV seems to have read more

Kills me to do that, but I feel it's needed. Since a wonderful gentleman, Andrew, began working there the experience has been hands down awesome. Bought a couple new pieces and had issues with both - he handled the situation and didn't blink an eye to help. The staff has clearly changed and I am grateful to them for finally treating people like they are spending a small fortune on items that only hold stuff! Go and see Andrew, he's the man. read more