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Sunglass Hut

3.0 (2 reviews)
Open • 9:00 am - 8:00 pm

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2 years ago

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2 years ago

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Surf City Optometry

Surf City Optometry

4.4(303 reviews)
5.0 mi
•$$

​I really wanted to love this local office because Dr. Amy Dinh was very nice and helpful, and the…read moreframe selection is great. However, my experience on the sales and fitting side mirrored the other negative reviews I found online. I went in on 3/2/26 prepared to invest in a full new setup including Kate Spade frames with progressive transition lenses, but I walked away 400 dollars out of pocket with glasses that are completely unusable. ​My primary need is seeing my computer screen, but when I sit down everything is blurry. Instead of addressing the lens issue, the staff tried to "rig" the frames by adding double nose pads and bending the ear pieces so tightly they dug into my head to force the glasses higher. When I returned after my first pair was finished on 3/16, a different staff member admitted the lenses were made incorrectly, yet they repeatedly mentioned a one-time fee for the correction as if the error was my fault. ​Between the initial fitting and the follow-ups, I spoke directly with four different staff members on the sales and fitting side. I received a second set of lenses on 3/25, but they were just as blurry. Trying to find the "sweet spot" in the prescription caused so much eye strain that I was in tears by 10 AM the next day. When I finally asked for a refund, they refused and even told my insurance company no. I am now out 400 dollars, I still do not have functional glasses, and I was never even given a copy of my prescription. ​I have officially filed a formal complaint with the California State Board of Optometry regarding the refusal to refund for a non-functional medical device. I am also reporting the office for violating the FTC Eyeglass Rule, as I was never provided a copy of my prescription after my exam. While the energy in the office is positive, the policies regarding defective products and the lack of empathy for inaccurate results is unsettling. If your prescription doesn't work out the first time, be prepared for a very difficult and expensive struggle.

This is a review for my five-year-old daughters visit. I was a longtime customer for over five…read moreyears. We had a bad experience with the optometrist and staff being rude when I realized they ordered an incorrect prescription. I wouldn't have known if I didn't insist on asking my daughter if she could see properly after trying on the new glasses. Even though they admitted being wrong they seemed to point the finger at me even though it was their fault. I had to insist on them admitting their mistake so it wouldn't happen to someone else, but they decided to no longer take my daughter as a patient. When I asked for refund, they then changed their mind and said we will allow you to come back for one year while I had warranty and they would no longer want her back. Unless your famous or important, they don't seem to care about their customers. Being a longtime loyal customer doesn't mean anything here. Also, my son who was eight-year-old at the time also had an issue with an incorrect eyeglass lenses order that I didn't know till a year later! I've ordered polarized lenses so my son can comfortably wear his glasses in the sun, but Surf City Optometry charged me for polarized lenses without even adding it to my son's eyeglasses. I'm afraid this wasn't the only time they messed up. When I found out a year later, there was no apology or refund provided. I had to tell them about several times for just a reimbursement since they refused to apologize for any of their mistakes. I bring this up in case anyone goes there to double check what they order since they do mess up. Again, being a longtime loyal customer doesn't mean anything here. I have all the paperwork and evidence. This place is a hit and miss. Like I said I was a longtime customer before these issues came up but once they do don't expect them to care.

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Surf City Optometry - Br. Bronson Hamada at Training Camp with his family!

Br. Bronson Hamada at Training Camp with his family!

Surf City Optometry - Our exam rooms are sports themed! Are you an Angels or Rams fan? Visit us!

Our exam rooms are sports themed! Are you an Angels or Rams fan? Visit us!

Surf City Optometry

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Sunglass Hut - sunglasses - Updated May 2026

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