My Jimmy Choo Nightmare -- A Cautionary Tale I splurged over…read more$700 on a pair of Jimmy Choo sandals. Seven hundred dollars. For that kind of money, you'd expect exceptional quality, right? Wrong. I wore them exactly ONE time, and the sole was already worn down. One wear. Let that sink in. So I called their customer service, and that's where the real nightmare began. For two months -- TWO MONTHS -- they gave me the runaround. They refused to replace the shoes. They refused a refund. Eventually, after endless calls and emails, they graciously agreed to repair them for free -- even though at first they wanted to charge me for the repair of their own defective product. Then they handed the shoes off to UPS... and UPS lost them. For a month. After yet another month of back and forth, the shoes were finally repaired and returned. And the cherry on top? Their idea of compensation for this entire ordeal was -- wait for it -- a whopping 10% discount on my next purchase. My next purchase?! There will be no next purchase. Ever. Let me be clear: I paid luxury prices and received dollar-store customer service. Months of my time wasted, zero accountability, and an insultingly small discount as a "sorry." Shame on you, Jimmy Choo. Your customer service is an absolute disgrace. If this is how you treat the people who spend hundreds of dollars on your brand, you don't deserve a single one of them. Save your money, friends. #JimmyChoo #NeverAgain #WorthCustomerService #LuxuryFail #ShameOnYou #CustomerServiceNightmare

I came to Woodbury last month to shop for deals…read more I was not impressed with the selection at the coach or Michael Kors outlet. Styles were outdated and prices were not discounted. Skims had a selection of clothing on sale with an additional 30 percent off. The skims store was organized, but the line to enter the shop was slow and long. Food options at Woodbury were very limited. The food court had minimal options ranging from pizza to sandwiches. Price of food was steep especially for upstate NY.

Purses shoes and accessories of course this store is my number one. I always leave with multiply…read morebags and smiling happy. The deals here are astonishing and so much great items to chose from. I'm so thankful when i come in I am able to find the last shoe in my size. Attendants go hard in the back looking for your sizes so please be kind and patient. Michael Kors also has this wall that has items 75% off. Which means I leave with a new purse with a matching wallet and a few shoes every time.

Great MK store in Woodbury. Large collections of bags, shoes, jewelry etc…read more Service is great. The staff will come around and ask if you need help. Very friendly. Outlet always gives the best price. Most items are usually on sale. It's a must visit store.

Anastacia helped me out when one of the pads on my glasses fell out. She replaced both for me…read more Thank you for the help! The staff here are very attentive and professional. Will be back for new glasses.

New insurance at work, my provider was out of network. Lenscrafters was able to see me same day…read morewhereas other providers in network had a long wait. The place was spotless! Bright, clean and healthy feeling. I had prepared for an awful experience and it was not that at all. Amazed all fairly new equipment and technology to evaluate my vision needs. Both doctor and manager so helpful. Made it a seamless transaction. I couldn't be more pleased with the experience.

Always friendly staff despite the selection. It's hit or miss so don't come married to an idea for…read morea specific item. Sometimes they have bags in the back so make sure to have them double check!

This place sucks especially when you consider how exceptional their now closed sibling was in…read moreSecaucus. First of all there's the line. Even if the store is literally empty, they make you wait. When I was there last week, there were literally 6 people in the store and I waited the better part of 20 minutes to get inside. Staff is polite but I feel bad for them because by the time you're let in, you're generally too pissed off to buy anything. And let's talk about what there is to buy. Clothing is arranged randomly without any sizing order. Granted, these are items that they're selling at a deep "discount" but I think it should be a bit easier to buy a track jacket that they've marked down from $3500 to $2300, not cheap by a long shot. I'm going to assume the store is merchandized by the same clueless manager who sets their entry policy, COVID is over. Businesses can no longer rely on scarcity to promote exclusivity. We're back to a pro customer era where businesses should try and make it easier for people to make their selection and pay, The faster someone shops and forks over their money, the more profit the business makes. Sadly, this basic point is missed by whomever runs the Gucci outlet in Woodbury because not only were they slow, with a long ass line to get in, no one seemed to be buying. Oh well.

I went to the Woodbury commons store today to see my daughters modeling poster and I met all the…read morestaff today. They were all wonderful and so beyond helpful. So friendly and beyond thoughtful I look foward to going back and do a little shopping the next time around. Also the store was so well organized and looked amazing. Lady's thank you all so much for today

Chaos.... and that's what you get with a bunch of kids running around. Lots of half-empty racks,…read morewhich is, in some respects, very good given that you can see the prices go from $2.99 and up for children's clothing. Given how fast they wear through it, there's no way you'd want to pay more, of course. Plenty of options for cheap clothing here. But not finding what I wanted that day (baby sunglasses with a strap to keep on my little one's head), I had to go look elsewhere!

One of my favorite stores at the Woodbury Commons outlets! Every time I shop here, they have the…read morebest deals. Today, I visited in search of a black formal shoe. I tried on some formal flats and low heels. Unfortunately, they didn't have every style in my size (but this is common at the outlets). Thankfully, I found a pair I loved (and there was an extra 20 percent off deal!). Melissa was incredibly helpful and made it a great shopping experience. I'll be back on my next shopping trip!

The individuals working here were terrific. They helped us in all of our needs. Of note, they also…read moreship if you're looking for a different size or you're not able to come in person!

what i ordered online, and what I received were 2 completely different things. Saks is obviously…read morescammin.

This is the most sorry excuse of a store I have ever stepped foot into. First and foremost when you…read moregoogle this shithole it says they close at 9pm. You call the number and the automated system says 9pm. I came here at 7:50 2/19 thinking they close at 9pm. They let me walk in and never said "we are closing" "you only have 10 mins" it's like they just avoided me. I only went to exchange sunglasses so that's all I looked at. I finally approach someone to unlock the sunglasses and she said they are closed and the registers are off. Today is 2/24 and I arrive here again promptly at 7pm. It took me 5 mins to get out my car bc my toddler was sleeping. When I approached the door it was LOCKED. I called the store and they told me they were closing at 7pm today despite the website and automated system saying otherwise. I am extremely disgusted with this location and after I return this item I'm washing my hands with SAKS altogether. Let's not forget my commute was just 2 hours. & I would rate this place 0 stars.

We stopped at the Woodbury Commons outlets during a trip to Vermont. We really only stopped by for…read morelunch, but found some great outlet shopping as well. Unfortunately our main purpose (lunch) was an ordeal. The food court was packed, even at 2:30 PM on a weekday (thanks New Years break!) We had to stake out a table for twenty minutes, stalking a random family or two in order to find a spot to sit. On top of that, it was as if the eatery locations had no clue as to how busy they would be (even though it would have been obvious to any staffing manager!) But this place is shopping and shopping first and they have all the stores you could need. Overall, it earns 4 stars because my negative experience was not with the shops themselves.

Such a clean and beautiful welcoming store. Service was great. They have some great deals for the…read moreholidays, you can buy your gifts from here. Because this store is part of the outlets, there is lots of parking. They also have some pretty cool magazines and books there with Clarins history. Highly recommend this place!

Clarins factory store at Wrentham outlets is simply the best! I've been using Clarins for years and…read morethis location has got an amazing selection of not only my go to skincare products but amazing deals on sets and makeup. Matthew is one of a kind and you can tell how much he loves being there and helping people-he is probably the most knowledgeable person I've ever met regarding skincare , the whole staff is lovely, I feel like part of their family and always leave knowing that I purchased a routine for my skin that is perfect for me

They used to have some really amazing deals at Carter's for 100% cotton clothing (one of a few good…read moreplaces to offer 100% cotton on a lot of clothes), but the styles have significantly gotten worse over the years, I'm not sure why they don't just keep some of the classic styles but they have to try to do all these new things that honestly look like a kid drew them up. We did manage to find a nice shirt for $15, but the pickings were rather slim from a style perspective. One good thing is that we were greeted as we entered by a super friendly associate and generally the service was very customer focused and friendly throughout the store, which was not the attitude I received at other shops in this mall. Kudos to them for having a friendly staff!

It's where we get a lot of our kids clothes. The prices are REALLY hard to beat and the clothes…read moredon't suck. If you're a dad and you enjoy a minimum of 11 crying, screaming kids that are not yours AND very slow moving lines then shake your ass to Carter's.