02/29/2024 UPDATE: Wow! Just when I was under the impression that their service couldn't get any more horrid, I encounter "JACOB" the on-site manager at Sunday Goods Tempe. Not only is he a liar, he is a racist, sexist, bigot. I've complained about Sunday Goods and their misleading hours and pricing numerous of times. But what I refuse to tolerate and will now bring to the attention of The Better Business Bureau, is how I arrived at this location at 11:52 pm and I observed a Caucasian gentleman who arrived in the parking lot at the EXACT time I did but exited his car before me be allowed into the store (without an online order because he waited to be serviced by a bud tender), but I a woman of color was not allowed to enter in behind the gentleman because they were "closed". I stated that I had an online order already placed, as the security guard went to grab the manager JACOB, I watched him look at me with disdain (as we've had previous discussions about the POOR service at this location) and tell security to not allow me entry into the store. Now it's 11:55 when security returned to explain this. I asked to speak to a manager (JACOB) immediately because not online did my email confirmation state that all online orders would be pulled at 11:30, it also did not state on that email or on their posted hours that Sunday Goods won't allow any customer regardless of an online order or walk-in to be allowed into the store after 11:50 (?) despite me just watching a gentleman walk in moments prior to me at 11:52...but what was even more disrespectful was for him to tell me that it is now 12:01 so my order can not be picked up. How disgusting it is for this poor excuse of a manager to insult not only my intelligence but other patrons intelligence as well by telling us it's 12:01 when everyone else's phone (who arrived before midnight and were waiting to gain entry too) stated that is was 11:56. We all looked at each other baffled that he would mistakes us for fools that weren't able to read a clock and tell the time. Which is what led me to asking for his name, badge, and making him aware that I was taking a time stamped photo next to the posted hours outside of the door as proof that he not only lied about what time it was, but that the hours posted outside of the store and online are certainly misleading. Do not state that you are open to midnight but lock your doors and deny entry at 11:50 if you don't make customers aware. We wasted our time, fuel and energy to drive here when we could have easily once again chosen to go elsewhere that could better suit our needs. It's not right to advertise a drive through open till 11:30 but you close it at 9 or 10 pm. It's not good business practice to send order confirmations via text and email that state we can pick our order up by midnight when you will deny entry to patrons that placed an online order AND arrived prior to 11:55 pm. It's not ethical to lie blatantly to your customers about the current time as if we are intellectually disabled. And it is extremely difficult to watch discrimination happen before your very eyes, when a Caucasian male was allowed to be serviced but the woman of color that arrived at the same time was not serviced.
I cannot wait to provide the Better Business Bureau along with any corporate compliance teams with documented evidence of my experiences. From the misleading prices, ours, discrimination to how your staff members will state that they placed any returned change in the bag along with the receipt just for them to knowingly divert said change to their personal tip jar. I outright refuse to give this company any more of my services going forward. This dispensary needs thorough training in customer service, ethics, and discrimination. You should also be careful who you chose for leading roles, they represent the face of your company on site and I can attest to the fact that Jacob has certainly given your company a bad reputation. I will be advising everyone I can to avoid this place by any means necessary.
Previous review placed in photos. read more