Utterly disgusted.
I have shopped here for decades and loved it. It was the only paraphernalia shop I would go to.
And I will never, ever shop here again!!!! I spent two days coming in to research tanks for my vape mod for concentrate medicinal marijuana. The second day I came in with my mod and the same girl helped me again also with the help of her co worker and they both assured me it would work but to keep it at a low watt like 20. I started lower than five then slowly - up to about 13, stopping about every 1.5ish higher wattage. Each change in wattage produced no vape or smoke, none. But it emptied the tank of my shatter. Completely dissolved into nothing each time! So I filled it again and tried everything from
.5w to 20w.
After wasting two packages of shatter, which is 60 dollars worth of medication, I called the Paraphernalia Boutique and spoke to the manager and he told me to come in. So I drove back across town after a 13 hour work day at the hospital, only to be shown that one of the three coils made actual fire, not heat but an actual small bit of fire and the other two coils were burned out....WTF???
How safe.......
So I asked for a refund and they would not as it was used! Never smoked out of sadly, but it burned up and wasted 60 dollars of my medicine that I desperately needed and could barely afford.
After trying to tell me that he could do nothing to help me but give me another fire danger of a coil, he told me what he could do was sell me another whole system, tank and battery mod for a discount so I could finally have the vape hit I was looking for. I did not want to buy a whole new system.
The manager replaced my coil for free, a six dollar piece and told me to try that.
And back again to home, upset and disappointed. I again started at the lowest setting, it produced no vape or smoke yet again. It burned through more concentrate, my last batch, thank God I only tried a small piece and only a few times this time. Still nothing. No vape, then no concentrate...
So I went back to my trusted dispensary. They said that they had no idea why Paraphernalia Boutique would sell me such an item, one I paid about forty dollars plus tax for. They sold me a very simple piece to fit my needs that is amazing, it actually produces a good solid vape and does not burn my medicine and waste what very little money I have. It cost $16.
I called back to the paraphernalia boutique, crying as I realized I would now not have enough medicine to last me until I can afford it again as it was all I had budgeted as it was as much as I had for my medicine this month. They still refused to help in any way.
This nightmare cost me over a hundred dollars between the piece and the wasted medicine, which I cannot afford to have wasted.
I think the most painful and embarrassing part was that they offered to sell me another piece while I was there, a whole new apparatus for just the low, low price of 100 dollars out the door rather than 125 plus tax that they normally charge!!!! So he wanted me to eat the 40 dollars and then spend another 100 to get the exact thing I wanted that the dispensary ended up having for 16 dollars and it works exactly how I asked for it to!!! And I asked for the same thing from both places very clearly and I came with my mod pieces in hand to verify compatibility.
So thanks Paraphernalia Boutique. You lost a loyal customer who has been coming to your store for decades. read more