This dispensary was very helpful and knowledgeable in there buds and very nicec when v dealing with the customer

Used to be the best dispensary, but is now one of the worst. They forget to apply deals all of the time and you have to keep reminding them.

No medical line Other stores respect the medical cards. Lines are long and ghetto vibes. The story in Tolleson is much much better read more

Not terrible, they do have 12$ eighths which is nice but i never got anything for being first time customer or returning customer. Cookies does do that and it makes you feel appreciative of good business, something story could implicate. read more

I would recommend them because of the staff. It is a small and very clean building. The staff is very nice and helpful and very patient. They don't have the extensive products like the big businesses do but it will get the job done and the weight is never long. read more

So I'm on Grow science's text list and they send me a text with this picture(see attached). But this dispensary won't honor it and says take it up with grow science, lol such customer service, this place is as trash as their reviews Go somewhere else, trust me, they were so rude or I would of just moved on and not wrote this. read more

Story Cannabis - Mcdowell - Cannabis Clinics Near Me - Phoenix, Arizona

Worst dispo ever. Firstly they make you stand outside in a line then they make you wait inside in a line. They say they offer you water outside, but there are never any cups and the water machine is disgusting, not to mention it's hose water and the hose sits in the dirt (which probably gets into the hose). Also when you go in, they take your ID then won't give it back until you leave... you shouldn't hold onto my ID, scan it and give it back... Not to mention, they didn't tell me about my first time customer deal, even when I asked, so when I came back next time realizing I never got it, they still refused to give it to me when I was told they don't have first time customer deals... I get angry every time I come to this dispo without fail... read more

Story Cannabis - Mcdowell - This is what they consider "water" for their customers... - Cannabis Clinics Near Me - Phoenix, Arizona

If I prefer order there is NO REASON as a medical patient that I should have to wait In Line an additional 20-25 min AFTER receiving the "you're order is now ready" text .... - I ordered at 5:51 pm - Got the "order is ready" text at 6:25 pm - Got there at 7:10pm and didn't LEAVE WITH MY PREORDER TILL AFTER 7:32pm Update: opened my wax and it was BAD quality. It looks like sugar wax or an old batch. I paid over $100 for shatter and got shitty crumbs AND I had to wait for it . Yay me. literally going to show this photo and tell everyone I know NOT to come here . read more

HORRIBLE DISPENSARY- DONT BELIEVE THESE FAKE REVIEWS. They act like marijuana was just passed yesterday and they just opened. Long lines and TERRIBLE delivery service. I've had SO many issue but I'll name 3 1) placed a delivery order around 2pm for the late delivery slot that ends at 11. Waiting up all night and at 10:53 I get a cal saying they can't deliver my order. Place a new order the next morning for the same quantity, 2 half oz . Get a text an hour later saying they are all out of them. What a joke! Did they even have it the night before? IF YOI UPDATED YOUR WEBSITE, MISLABEL AND MESS UP THE RECEIPTING MAYBE YOUR INVENTORY WOULD NOT BE SO JACKED UP 2) placed over 10 order for pickup...get there and 8/10 I was still waiting in line for 20/30 mins. What's the point of express when it's slow? You try to help medical patients with all these express lines but still inconveniencing us. 3) placed an order for delivery, driver gets here and then tells me to hang back because there was an issue with my profiles. 10 mins later tells me it's fixed. Runs my card for $150 and then the stupid machine loses signal or something. Charge goes through on my end as an atm charge like the past 10+ times I've orderers delivery. They harass me with calls regarding the issue, but when I ask for a manager months ago regarding my issues nobody got back to me and they gave me a bad email. They treat us medical patients bad, they have slow service, half the time the order is wrong or mislabeled. This place is a Joke! Bad business practices for sure. Definitely will stick with Jars, Curaleaf, Mint and Urban Greenhouse. Have not had these issues with them. I've been a medical patient for years and lived in Cali and Vegas and the dispensaries out there I've NEVER had as many issues as I have with Natures. THROW THE WHOLE DISPENSARY AWAY! read more

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High quality medicine at a much more affordable price. This shop has better flowers/ concentrates than tru meds. Very happy with my purchase, I definitely got more than my moneys worth, thank you for acknowledging that I'm a veteran.. read more

I don't know why they have so many bad reviews. I went there for the first time a couple of weeks ago, and I find myself coming back again and again. The customer service is great. The weed is goood, and every time I get there, there's always a line, but we don't spend more than 10-15 minutes waiting. read more

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This is the worst dispo on the face of the earth. They will have you waiting outside in the heat for over an hour. Why you ask...because all the employees function at point one percent brain capacity. They move slower than slug. In a perfect world customers would be in and out but not this place. You're not even in before you can be in and out. It's a low grade place with the nicest workers but they're also soooo painfully slow. AND THIS CUSTOMER WAS WEARING THE MOST AWFUL COLOGNE WHICH I WAS LITERALLY FORCED TO INHALE I WANTED TO PUKE (that plus the heat) I am so beyond angry . I use to put this place onnnnn bro recommended to everyone posted that Shit to my ig and snap but not no more. Because this truly a horrible dispo. read more

Story Cannabis - Mcdowell - Waited for over an hour - Cannabis Clinics Near Me - Phoenix, Arizona

If you're overwhelmed, nervous or just plain scared to try weed (that was me) start here. The employees here are so kind and patient that I even brought my curious 83 year old grandmother to shop. Highly recommended for anyone any age! read more

I don't know what's going on with your new delivery order system, but it sucks. I ordered this morning - 8:48 AM. Finally I call at 4:50 and the rep can't find my order - and more than that she doesn't really care I've been waiting all day. Tells me to resubmit my order. Jokes on me - your order system is now CLOSED. I feel like I'm a good customer, but y'all treat me like I've never ordered from you before. Please fix your system. read more

Story Cannabis - Mcdowell - I ordered st 8:48. At 4:48, no call, no show. - Cannabis Clinics Near Me - Phoenix, Arizona

I have tried all of the major dispensary chains and no one can beat the deals and quality at Natures Medicine. The staff is always helpful. If you don't trust anything else that I write, trust that you will not feel the effects of inflation when you go to Natures Medicine. You may feel some inhalation though read more

asked to buy a disposable vape pen and they accidentally sold me a cartridge. I didn't notice so I went all the way up to Snowball Arizona to go snowboarding and was out of luck had no way to smoke went to the store and they told me they can't help me that I had to wait in line with everybody else and I could not get a refund even though it's not what I purchased bad customer service read more

Nature's meds is where igowhen I don't have much money. Their service and products are top notch. I would recommend everyone go there.

I pre ordered over the phone and after waiting 5minutes inside the lobby they tell me they didn't complete the order because they couldn't find my account. I left because They didn't want to look me up again and I didn't have my drivers license. I went back a few days which was later last night and Of course they had no issues finding my account. I waiting about 30minutes for some fire weed and ended up being sold some GARBAGE "indoor" never flushed weed that doesn't smell like anything but grass . DEFINITELY NOT MEDICAL MARIJUANA I'm not medicated and have a fresh cut grass taste in my mouth. If it's on sale it's probably trash DON'T WASTE YOUR TIME. read more

Pesticides and Herbicides *please note the high stars after everyone has gone for months decline* When I first received my medical card, I was a patient at a higher end dispensary, which had a nicer product but they were a bit more expensive. A friend told me about Natures Medicines, and I decided that it would be my new dispensary because the prices were way cheaper. Fast forward to now, months and months later of using their products, and I found out all of the trips to my doctors off was due to using products treated with pesticides and herbicides. I had an an IGE test done, because I was experiencing chest pain, and left arm numbness, suspecting I had an allergic reaction to weed itself because I smoke daily, and the pain intensified during/after smoking. My blood test came back abnormal with my allergen level at 775! The normal range is 77. My body was filled with allergens from ingesting poison. I was advised not to smoke marijuana for 30 days and to monitor my symptoms. Arizona has no regulation on the use of pesticides and this dispensary definitely uses them! I tried to but their "organic" brand Organijuana, and I had so much trouble at their dispensary with their rude, disrespectful staff! It was fine, because they're able to use the word organic, but it's only a consideration to the neem oil which is "considered" natural, It is NOT organic! (Google hypermesis syndrome) I'm not making any accusations but 1+1=2 and when my the symptoms first started I'd smoked their SunnyD strain. Most of these dispensaries are worse than street pushers selling "reggie" you call us patients, and spray the same chemicals used to kill insects on the medicine we consume. Natures Medicines will not show you lab testing results, instead these plants are grown extremely quickly and covered in a multitude of chemicals and sold to those that need help. How does medicine make you feel worse? I would NEVER in my life recommend or purchase from NM again! Keep your cheap product in price and quality. Patients don't need it! read more

Story Cannabis - Mcdowell - My IGE test results. - Cannabis Clinics Near Me - Phoenix, Arizona

Go somewhere else! Been coming here a while as the location is convenient, and they carry some decent premium flower brands. I usually buy Abundant Organics or Shango and this lying ass budtender offered a different deal on a BOGO (even showed big ass nuggs and promise it was fire) false advertisement! Charged premium flower pricing and gave me POPCORN. Spent $100 on trash weed and they didn't even offer to make it right... All because I left the store...won't be shopping at Nature's Medicine again YALL GOT ME ONCE. read more

I ordered online and I was the ONLY person outside. They made me wait over 20 minutes. Then I went inside to ask why I haven't been seen yet for my ONLINE PRE ORDER and they told me they would be out in 2 minutes. They made me wait another 20 minutes. Mind you now it's just me and one other person outside. I know doing your job is hard but if you don't want to do it and treat you customers with respect and have respect for their time, then maybe you should work somewhere else. The customer service here is worse than a McDonald's drive through . Absolutely ridiculous. This was my 2nd and LAST time visiting. Go somewhere else where the respect your time and treat you nicely. read more

My first time and I was denied entry due to my DL. The same DL I used to receive my AZ MMC. I have been able to use the same ID for all the other dispensaries in the area. If nature's medicine is following the rules, what is everyone else doing? What I have seen with AZ dispensaries, as a pharmacy you make patient's stand outside. I can't be in the heat. This visit was more tolerable and I was going to wait but 25 min later, I go inside, finally, to fill out paperwork and the girl at the front told me my out of state DL was not good enough to come in. read more

I used to go to this dispensary but they now go by Story Cannabis. They used to have the best deals but no longer do since they have changed hands. I've found another dispensary that has great flower and awesome deals. read more

So disappointed. I sent this email to their patient advocate at a corporate level. And I have not heard back. It is so clear how little this company cares about its customers. Greetings, My name is ---- and the purpose of this email is to raise a complaint I have regarding the systems and operations of Nature's Medicine. First, please allow me to start with the good. I live in Phoenix Arizona and I visited the Phoenix and Glendale centers. For the most part, your staff is positive and friendly. Today I had the opportunity to speak with your manager Alex at the Phoenix store and he did as well as any manager could to address my concerns. I'm an ---- and I must say, he did well receiving a complaining customer. Unfortunately, he does not have either the authority means to address my actual concerns, but he made it right as well as possible and was kind and listened. He deserves commendation. I continue to love the product and I love that you are the most competitive price point in the valley. However, until the inventory system changes or comes into compliance with real-time updates like most dispensaries, I cannot return there.  My concern is that the inventory rarely if ever matches what's actually there, and when you follow the advice to call ahead of time they give you incorrect information. Last week I saw a strain I wanted and called around 8:00 p.m. to confirm that it was physically there. I was told yes. I came down and waited my turn until about 10:15. When I got there, I was told the strain had sold out at 10:00 a.m. and that it was best to call ahead. Of course I had called ahead and was told that it was not sold out. I left without any product.  Today I arrived at the Phoenix location at 7:15 am hoping to be served early. I had this expectation because 2 weeks ago the bud tender told me that they start serving people at 7:30 even if they only advertise their open at 8:00. Driving by a few times in the last few weeks, I saw that this was true. My husband also went there and was served early. So today, I was confused as to why they only opened at 8:00. But, okay whatever this is the advertised time. I get in there and of the seven advertised prepack eighths, only one is physically in stock. This was at 8:01 in the morning. I checked the website on the spot and indeed it listed that the inventory was there and available.  On the way out, I asked someone wearing a Nature's Medicine shirt if they worked there and why the inventory was always mismatched? He said he didn't know but that he gets complaints about it every day. So, my main question is, how am I supposed to know what you have in your store when 1) it's inaccurate to the website and 2) the people who you call to ask if there is a physical product there lie, either through negligence or direct malice? Otherwise, I'm left to go and hope that you have something that matches both my price and needs, which is not how stores work and has not worked for me the last three times in a row. About a year ago, I asked the bud tender about this discrepancy because I had noticed it, and his exact words to me were the managers don't work on the weekends so they don't update the inventory on the weekend. Coming to nature's medicine just continues to be an exhausting experience, and now that the inventory is subpar, nature's medicine just doesn't have an edge anymore. A good combination of quantity and quality and price made this the best in the valley, but a completely broken system as a business model has made me a completely lost customer until it changes. I am now happy to spend a little bit more at other places to avoid this frustration. One of your nearest competitors is Sunnyside dispensary formerly Encanto, and they buy from nature's medicine wholesale. If I want natures again, I'll be buying it from them at unfortunately a slightly marked up price. If you wish to discuss this at any further length, you are welcome to call me at anytime. ---- I am fortunate to live in a location where I have access to many dispensaries, so nothing here for me is make or break. I do not usually complain, I think maybe this is the second or third time in my life. But this system is non-functional and the only reason I'm upset is because I don't think it's going to be addressed anytime soon is because marijuana is a product that will always sell itself.  J_ read more

These guys are a top notch. Deli style bud bar. Super knowledgeable staff. They've recommended so many products & strains, always tailored to my current ailment. read more

Always coming in clutch with amazing product and better customer service! Every time I come in I'm leaving with a smile on my face Good deals and good prices in general. Definitely one of the best dispos in the valley. read more

Been using them for a few years now. Flower and Pricing is great. People are awesome. Was pretty happy ( even with the website challenges)until recently. The website, however, is STILL TERRIBLE. God knows if anyone maintains the site but if they have a web developer he/she doesn't seem to have a clue how to market a product. There are NO indications of THC level. NO indication of Sativa/Indica/Hybrid. You gotta know what you want before you buy. The product descriptions are virtually non exist at and this also leads to a completely pointless search function ( which is also pretty much useless). Recently they have been out of stock on items listed on the site resulting in calls to me AFTER my order is placed (twice in the last 2 days alone). Looking elsewhere now. I'd pay a little more for a better experience. read more

If you want to be treated rudely and disrespectfully and support a business where the staff doesn't care about customer service, this is the place for you. I was treatled rudely when trying to resolve an issue that was the mistake of the manager from the day before. The on site assistant GM and Budtender could care less. The asst GM tried to stop me from talking to the receptionist to see if she remembered who the manager was. I left multiple messages with the GM Jaime Ford I was told to contact. No response from voice-mail or e-mails, so I see where the business culture comes from. It always does come from the top. There are plenty of dispensaries with very friendly, helpful staff, so I would recommend not wasting your time at this one. read more

Always have a nice selection, fast service and best preroll deal. Also have a nice selection of deals all week long

I go to only a select number of dispensaries and this is one of my top 3. Prices are the best, customer service is awesome, and deals are greeaat!! A few locations for convenience, hard to beat! read more

my very best pharmacy . friendly staff . Pre packed 1/2s for 70 is a dang good deal and prerolls go down to $6 each when you buy 7 . You just can't beat that. Lots of budtenders on duty mean there is never a long wait, but you can also pe-order for faster pickup. I like that they keep their online menu pretty current and accurate.They have all sorts of concentrated ex's and shatter & also edibles.The flower is all nicely displayed and the lighting is good . I've never seen a bigger variety of strain specific prerollsI've never gotten any bad attitude from the budtenders even though I AM that customer that wants to sniff 10 different strains . read more

This place is awful! they play games with their weed and the quality of it. they will ban you from pre-orders because of mistakes that they make. they won't bring you the right stuff when you get deliveries. save yourself the hassle don't give these people money and go somewhere else. read more

Story Cannabis - Mcdowell - Bud rot on weed from nature's on McDowell. - Cannabis Clinics Near Me - Phoenix, Arizona

This place is the best in customer service! They did not have my exact preorder so they called me to ask how to help, I missed the call, replied to call me back and a very nice person called me right back! Wowsers, a great dispensary, thank you! read more

Story Cannabis - Mcdowell - Orderly line system - Cannabis Clinics Near Me - Phoenix, Arizona

I have giving this place 4 times to try and get it right. It is clear this place is ran from egos. I have placed 3 online orders just to receive a text hours later saying they are out of what I ordered. It's takes an average of 4 hours to complete an online order!!! YES, 4 hours. This is why I have place 3 online orders and by the time I get confirmation they are out of what I wanted. This has happened x3 !! I showed up today for another preorder, when the immature GIRL" comes to get me from the preorder line she asks for my confirmation to which I accidentally showed the email and not text. I couldn't even back out of my email and get to the texts before she starts with that empowerment you can either wait or go stand all the way in the back of the medical line. Had she led with customer service first and gave me a half a second I would have shown her my TEXT. But instead I canceled and left. Take your money and business where it is appreciated! It was convenient to go here due to location but I'd rather take the drive to JARS 30 minute online order or Mint 45 to an hour online order along with hellos/ thank yous and your welcome. This place is absolutely pathetic the way they treat patients!! Look at the rest of there reviews. read more

In response to the lame managers reply: YOU reply stop to every single one of those texts. I signed up for ONE number, not more than THIRTY. Have a little decency, look into your spam problem, and take me off your text list. In other words.. be a manager. read more

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This was the worst online experience I've ever had. To start, the website is not user friendly and the cheapest bundle they ordered I'm sure. I'm a medical patient, so naturally I choose to make an online order to avoid the recreational crowd. After waiting 30-minutes for the order to update, I received a text message, requesting more information, no biggie. I called and listened to elevator music for another 20-minutes. I spoke to some woman who I forget her name but she seemed pleasant. She asked me to send a screenshot of my medical card, because there was an issue with their systems regarding allotment. I obliged, and sent her my digital copy via text, as well as my updated address to cross my "t" and dot my "i." Five minutes later I get a notification stating my order was CANCELLED. No rhyme or reason, so I called a second time, waited 30-minutes before another woman answered, I asked her why was my order cancelled? She put me on hold for an additional 10-minutes, and came back relaying a message from the first woman I spoke to saying, "I texted my new address but not my medical card, so it was cancelled." I asked her what system is used to receive messages, because my iPhone shows the medical card and address was successfully sent, the woman didn't have an answer but, "we use a computer" After wasting my time I don't trust them to provide medical relief. I will never attempt to do business with this location, brand, team, etc. Disrespectful, and down right straight trash. read more

Story Cannabis - Mcdowell - Confirmation - Cannabis Clinics Near Me - Phoenix, Arizona

Today was my first visit at Natures Medicine. I chose this dispensary because they were the only one that even carried white widow. I was personally seeking out this strain from a very fond memory I have when I was in high school. I wanted to recreate that experience. I drove 25 miles and finally made it. I purchased and went on my way. I prepped my roar, removed it from the freezer and I even pulled all the stops out to make this session the best and amazing. After hyping up all my friends and inviting them over we were all rarely disappointed. This was extremely Poor quality. It Smells like hay. Or grass. Very Very dry, it just crumbles to dust. There were No nugs at all. Just small tiny smalls with leafs and stems. Just all smalls. The quality is very poor. It honestly reminds me of high school Reggie's. Not even Christmas Reggie quality. I feel they have so many selections and that's they are focused more on quantity then quality. I'm sorry guys but this is facts guys. read more

Story Cannabis - Mcdowell - Not even sure this is white widow - Cannabis Clinics Near Me - Phoenix, Arizona

Disrespected an Army Vet. Told me I was racist and that I wasn't aloud to use the word " Asia". There's a Manager there named "MJ" that wouldn't give me her name. I asked her what her manager names was and she wouldn't give it to me either. I had to pry it out and she finally said "Tracy"...So I had to call a guy named "Blake" said he's the AM manager for the Phoenix building and "his boss Tracy is at the other location. I called the other location to let "Tracy" know about her employee and Blake and he said he's gonna take care if it but... funny thing is the other location said that Tracy is at the Phoenix location. So lol wow. So the manager named Tracy is head boss and she's no where to be found and these Dispensary's kids are running a Muck while the boss goes out and plays. Great Work Ethics and great Leadership skills. Spit on our country and spit on the Veterans and Patients is the Moto at Nature's Medicines. How is this Medical Facility No professionalism at all because these owners higher high schoolers who then are won over by the hype of getting free items to stay an employee knowing they get paid minimum wage. And then the managers positions gets to there heads thinking they actually own the store going " full retard" with there position eventually like today.... DISRESPECTING the patient cuz there on there high horse. Every dispensary is the same but this one takes the cake. Suicidal rates double during HOLIDAYS. Especially Vets with PTSD and Nature's Medicine needs to be more respectful and factor that in. They already lost a lot families, loved ones, friends, kids... read more

Picked up a quarter, got home smoked a bowl and it was the most chemically tasting weed almost like it was mixed with some tobacco. Really just reminded me of the old dirt weed you would buy in highschool. Tried to speak with a manager just to do a swap for the bag of weed I didn't open, since they were two separate pre packed 1/8 bags. No returns, no swaps, nothing. Just wasted 60 bucks. You say your a medical shop but do nothing for your patients or back the quality of flower. If this was my first experience with weed it would have been horrible, the whole ordeal. And to the "assistant manager with tattoos all on his face" your de-escalating skills are horrible and you didn't listen to a single thing I said, you actually made the situation worse. -just a vet read more

Love the great Christmas deals all month long me and the wife always get our pre-orders in. Love all the nice and friendly bartenders.