Was recommended this guy, Denver, by a good friend, claimed he was best and a really stand up guy…read morefor pool equipment maintenance. Not the case at all. He installed a new filter pump to the tune of three grand that he sold us on as being really great. I wanted to get a cheap single speed and throw it on, but he claimed the variable speed would be really ever efficient and we would see a huge savings in energy and it would last us at least 6 or 7 years. Less than two years in and the thing is leaking oil from the motor/gears. His phone is disconnected and doesn't respond to emails, no one's heard from him. Not really the "great stand up guy" my friend told me he was if you ask me. A responsible independent business owner such as him would have at a minimum let his customers know he was retiring, left a good referral business for his long time customers to turn to, and at least fielded emails from his former clientele when they had serious issues or concerns about work or equipment he installed!!

I have used Denver for several years. He is honest, dependable, and has ALWAYS delivered superior…read moreservice. If you are looking for a top-notch pool guy, Denver at Aquatech is your man. Do not hesitate!

If you have issues with you pool, this is the company to call. Been using Ron's service for years…read more He replastered my pool and gave me pointers on my system. I highly recommend him for servicing your pool and systems.

Ron and team are the best in the business. Nobody is as knowledgeable about pools with a solid…read moresay/do ratio as them.

In the fall of 2015, we did our homework and chose Craig & Triton Pools. From design to finish,…read moreand every step in between, this process could NOT have been any better. Craig and his team listened. They designed exactly what we wanted. They finished our pool ahead of schedule and left us with a BEAUTIFUL BACKYARD OASIS. Our pool is absolutely stunning and we could not be happier. HE GOT THE JOB DONE RIGHT. We've built several pools and this was the easiest of them all. Every time we look at our backyard we marvel at the beautiful pool Craig built. We've been on him to put pictures on his website..we're that proud. We HIGHLY recommend him!

Very knowledgeable and provides an array of additional services if needed. They are slightly more…read moreexpensive but worth it. A lot better than other pool services we've used. They send a report each time they clean the pool with the chlorine levels and pump pressures. The pool is clean and the chemicals have been kept stable all winter. We haven't missed a day we've wanted to swim.

I can't say enough good things about these folks. When I was purchasing my hot tub in February of…read more2019 the sells staff was like most sells staffs, very attentive to my needs and questions. My concern was once they made the sale, the quick to answer questions and address my concerns would be long gone. Kelsea, the retail sales manager reassured me that would not be the case and time would show she was and is a woman of her word !! Any question about the hot tub from set up to getting new filters and even little things like a pillow fastener. Either she would handle my issues personally or she would have someone within her organization reach out to help me. They offer a great product and its backed by outstanding support !! My only regret is that I wish I pulled the trigger on my MasterSpa years ago.

These Gentle Men Jacob and Jordon. Are Awesome, They are very professional and take care of eve y…read morething. Really appreciate there work and how honest they are. Thanks Guys. See ya soon.

I was initially impressed by Patten. They are knowledgable and timely with their service calls…read more The last one did me in though. I had their tech (Jake) out to repair a leak. He said he fixed it, gave an invoice, asked me to call him if it continues to leak. All good so far, right? It started to leak at the same spot the next day. I had them back out again. In the middle of the visit, I go out to talk with them to find out what's up. He said he must of tightened something too tightly and caused a seal to break, and now it needs to be replaced. Not my fault, right? No, it's my fault. I had to buy a new part. Things happen, fine. I'm a little upset but I'll live. Now the pressure in my pool is high, and Jake advises a cleaning. I agree. He asks to use my chemical, the last of my Muriatic acid. I didn't like this at all, but he didn't give me a choice. Now I have to take time out of my day to go buy new chemical. During the filter cleaning, Jake and his help (Kevin) were constantly arguing back and forth. These remarks persisted through the entire visit, and was very unprofessional. They seemed like they were genuinely pissed off at one another. Here I am, now with invoices paid for both visits, and I don't feel good about it at all. There's too many pool repair companies for me to have to deal with the lack of professionalism during the call and additional charges for labor for things they admitted breaking. I guess I'll just have to deal with it, because Patten wouldn't offer to help me on the resulting bill at all. PS. I take that back, there's a .01 (penny) adjustment on my invoice. Seriously.

We DO NOT recommend Patten Pools or his new owner, Bill England. We hired them to replaster and fix…read moreour pool shortly after we bought our house in Grogan's Mill. I forwarded Bill the pool inspection report, and he emailed us a proposal stating what needed to be done, the job duration (7-10 days), and the cost ($6,348). We paid a 1/3 deposit. We told him we had never owned a pool before, and that we were not living in the house yet and would move to The Woodlands (from the East Coast) mid- to end-June. Patten's work was not good. Besides, despite our repeated requests, Bill was not always good at communicating and did not always show up when he said he would (once we paid someone to be at our property to give Bill access to the property, but Bill did not show up or call; after one hour of waiting we called and emailed Bill and he said he had a last minute emergency - but did not have the courtesy to call!). May and June rains delayed Bill's work. He called to ask if it was ok to start the work a couple of weeks later. We said ok (since we would move in mid-June). What he did not say was that the rains could ruin our pool and that we should get someone to take care of it until he could get to it. On June 11, we found a deep-green pool, and a pump with a huge leak problem at our new home. I called and emailed Paten; they sent someone who told us we would have to sandblast the flagstone. We got stuck paying an extra $1,500 to clean the now green-gunky flagstone - the same flagstone that two and a half weeks before had looked just fine, and that the rains and Patten's inattention and carelessness had contributed to turn green. (Bill could deny any wrongdoing by pointing out that it was OUR pool and our responsibility, and that we had only hired him to replaster it and repair it, and not to clean it, right? I ask, as a business owner, is it not appropriate to alert your customers of the risk that the rains may pose to their pool and the surrounding flagstone? Particularly to customers who have told you they have never owned a pool before and who are still on the East Coast?) A few days later, on June 24, his crew replastered our pool. They left a mess in our backyard. Two days later, I showed Bill the mess; he said someone would come clean it up. It took him a week and two reminders to clean it up - and not entirely. To this day, we have remains of plaster in our backyard. "The pump needs to run continuously for 72 hours", Bill wrote in his email instructions to us after he started the pool. But the pump suddenly stopped working the day after. We called him to tell him the pool pump had shut off, even though we had not come near it. He showed up at our house a few hours later, turned the pump on again, and explained that he had left the timer on because he was not wearing his prescription glasses the day before, and could not see well. His unapologetic tone was insulting. Patten's proposal included initial daily brushing of the pool, after replastering. Most pool experts recommend brushing once or twice a day for the first 14 days (we did not know this until a couple of weeks ago). We do not recall Patten's staff coming daily to brush our newly plastered pool; they may have come every other day or every three days, and only for a few days. Patten's proposal also included changing the GFCI, pool light bulbs and gaskets. That, in response to a problem identified in the pool inspection report we had given Bill. To this date, water condensation around the lights cause the GFCI to trip shortly after we turn them on. Patten did not address this problem - or perhaps the gaskets were improperly placed, who knows. We will have to pay another contractor to solve this problem. Bill's email instructions warned us "no swimming for one week". However, 3 weeks and $7,937.03 later, we still could not swim in our pool; and we were being charged extra for work that we understood was part of what we paid for. Also, Bill's email instructed us to "not put the cleaner in the pool for 2 weeks"; most pool experts (we later learned) warn against using wheeled devices within 28 days after replastering a pool because doing so sooner could cause wheel tracks to show on the pool finish. Someone from Patten put our Polaris cleaner in our pool on July 13, exactly 19 days from the date they started replastering our pool. On July 14, I went to Bill's office and left him a $6,026.03 check and a note saying we were less than satisfied with how the work was handled and the lack of communication. The next day I emailed him asking to not put salt in our pool (he said he would do so by July 17th, contradicting his own email instructions that said "no salt for 4 weeks"!). All we got was an email from him asking if we were switching to chlorine. No words from him since. One star b/c we texted him on 4 of July asking him what to do about the mosquito larvae and tadpoles breeding in our waterfall and he promptly replied (Clorox!).

Everest Pools did a decent job resurfacing my pool. The problem is the pool is losing water and it…read morewasn't losing it before the did the job. They came back and ran a leak test for an extra $450.00. the pool is still losing water. They told me that I will be on the list and they will be back to recheck it free of charge. And that's has been over a year ago. Well by now I will have to hire another company to find why the pool is losing water. The pool lights also was not hook back up. I should paid attention to the reviews on Angies list.

We had a pool remodel by Everest Pools completed Aug, 2017. We noticed right away that there were…read morestreaks in the stonescape plaster. We were told to brush the pool daily & keep checking the chemicals to correct the streaks. Leo tried to say that the streaks were not going away because the chemicals were off & we were not brushing enough. I had the water tested weekly & everything was correct. No matter how much we brushed the pool the streaks did not disappear. We also paid for weekly pool maintenance for a month at Leo's recommendation. We realized a few weeks later that we were having to add at least 2 inches water to the pool everyday leading us to believe that there was a leak. Leo told us that we had old pipes around the pool & that was probably the cause of the leak thus being our fault. Leo knew before the remodel was started the age of the pool, pipes & all pool equipment & never said there were any issues when the plumbing was uncovered. He told us to call American Leak Detection to have them come out to check for leaks at our cost. We had to have Leak Detection come out twice to find the exact location of the leak to learn that it was not due to old pipes but caused by Everest Pools. Leo cut holes in the deck to get to the cracked pipe & repair it. He had to use some of our tools since he did not have what he needed & did not know the correct way to prep & repair PVC. We then had 2 holes in the new deck which were patched & repainted. The deck later cracked where both patches were so the cracks had to be repaired & the section repainted again. The pool is about 20 years old & part of the patio close to 40 years old. We had never had any cracks in it before this. All this time we were still dealing with the streaks in the stonescape. Leo tried several different things to correct it to no avail. He told us that the only option was to drain the pool & acid wash it but did not want to do that until he dealt with the leak. By then we were dealing with weather issues. They finally acid washed the pool Feb, 2018. In April, 2018 we noticed several cracks in the deck where it had been repaired after the leak. They came out a couple of weeks later to make the repairs & repaint with the touchup paint we had. The touchup paint did not match. When I sent pictures for them to see the difference they offered to repaint the whole deck so it would match. Since they were repainting the whole deck we asked if we could pick a new color. Leo agreed to a new color. The deck was painted on May 18. On May 23 I contacted Everest Pools to ask for more touch up paint since they had only left about a cup & we already had several areas to touch up. We agreed to purchase a gallon of paint for $40. On May 29 I sent several pictures showing how the paint was coming off just from the rain. In July offered to have someone come out to repaint the whole deck for $1 a square foot or just do touch up. We agreed to the touch up. Leo said he would get 2 gallons of paint for us from his deck crew. We waited all day for them to show up with the paint. Finally at about 5 pm someone showed up with a 5 gallon bucket only about a ¼ full that was all moldy, not the 2 gallons he was purchasing. He did not paint. In mid-Sept we confirmed the paint name for the touch up. Since then we have called or texted with Leo but no one has been here to do any work & the pint continued to peel off. In Nov he said he would put us on the schedule. I contacted him in Jan but have not heard from him since. Since last May there have been multiple times that Leo has told me that someone would be out or he would put us on the schedule or he would contact me the next week. If I had not continued to contact him there would have been no contact at all. The only time he said he was sending someone out to paint with 1 gallon of paint he only gave us an hour notice but we were not at home. He has never come out personally or sent anyone to look at how the paint was peeling.

When searching for a pool company we found a lot of options and chose Pools by Design. The office…read morehad a lot of options to choose from, so don't rush. They took my ideas and exceeded my expectations. Because of my work obligations, I had to reschedule multiple times, but they were always accommodating (even with short notice). Nolan is a star (funny how certain people stand out from the rest)! I never met the receptionist, but she sounds like everyone here is super professional. With so many options, you will wish you gave them a try.

There are two reasons for not giving the full five stars. One, my project took a full month longer…read morethan the estimate I was given. Trying to plan my time off work around the usability of my pool, I consulted with them midway through the project to make sure I scheduled myself off work at the right time. Still, the completion date missed the mark miserably and the pool wasn't ready in time for my vacation. Second reason for the missing star, is the lack of communication. With the constant delays, I was left wondering (day after day) on multiple occasions why no one was showing up to work on my project. I repeatedly had to contact them to find out what was the problem and it often took repeated attempts before I received a response. With a review like this, you might be wondering why my star rating is as high as it is. Here's why. 1) I am extremely happy with my pool. Not a single complaint with the finished product. 2) There was a major miscommunication issue early on in the process of my project but everything was resolved to my satisfaction - so much so that I liked the resolution better than the original plan. 3) Both Mike and Nolan are two of the nicest, honest gentlemen you'll ever meet and this alone carries a lot of weight with me. I felt that I could trust Nolan's reasons for the delays and that he wasn't just making up excuses. He also owned up to needing to improve in the area of communication and has plans to improve that process. This shows a level of maturity and integrity that can't be valued. As long as you can plan your pool project with plenty of time to spare, I would highly recommend Pools by Design for a job well done and a team you can trust!

This company is great to work wit, they are flexible and the team they have does great wor. Highly…read morerecommended

We will never refer this company to anyone. Most of the building process we were the…read moresuperintendents with the subcontractors. He was quick in the beginning when for the gunite but after that....problem after problem