Since the last review Aaron has reached out to me and tried his best to pull the team together to address the issue. I appreciate his honesty and his quick action to rectify the situation. Since then the communication has been on point and the team has been on top with providing me updates on the replacement progress of the panel & microinverter. the Enphase microinverter was replaced quickly and Omar came out to try to install it but unfortunately it is now the panel problem. I appreciate Omar's hard work and thoroughness and his explanation of the delay with the warranty replacement. Thanks Sonya for the text update. Also biggest kudos to Aaron for acting on the issue quickly and professionally. I appreciate your time and effort to try to make things right for your customer! It makes a whole lot of difference. read more

This company is terrible!!! When you try to contact them to solve your solar panel issue, you can only wait to be transferred -- but you'll never actually get connected. You just keep waiting for a response that will never come. Don't expect anything, because you'll be waiting forever -- you'll never get a reply. They'll tell you, "We're fully booked, but we'll do our best to schedule an appointment for you," and then they'll just disappear! WTH! If you hire them to install your system, congratulations -- this is the kind of "service" you'll be getting. read more

After almost 1 full year my panels are finally operational by 9/2023. My panels broke on 10/2022. Sunpower and Novasource , their repair service, are horrible. Sunpower will give you the run around. They are horrible. Stars are meant for this retail business for helping me schedule a repair appointment and escalating my problem. Corporate Sunpower customer service is horrible. read more

I have changed my review after hearing from the owner of the company. He explained the reason for the delay in getting a quote for system repair back to me and resolved the situation by days end of my original post. Thank you for your prompt attention and explanation. read more

I have had sunpower for several months now and the panels have been not been fully operational since inception. My coordinator continually informs me that they're looking to have someone come out again but no definitive timelines have been given. I am now not only paying for the loan but for usuals of the grid. I would not recommend sunpower to anyone currently. If I do not see remediation shortly I will seeking litigation. read more

Used these guys to size design and install my solar system with a power wall 3. Very happy with the pricing, results and efficiency.

SunPower Solar. I originally posted on Yelp regarding SunPower Company and accidentally went to a wrong site and spoke with a gentleman named Aaron Dabbs who went over above and beyond to help me solve this issue that got us so angry. It turned out his company is not the one we've been having problems dealing with. But nevertheless, he helped us by contacting the right company. With this said, I sincerely apologize for posting an awful review on your Company Mr. Dabbs and appreciate your help when you didn't have to. You're not the responsible person or your company isn't the one I have issues with. We appreciate all your help in getting involve when it's not your problem to help us. Now I believe there's always someone like you who cares and has compassion in others and has integrity to take up someone else's mess. Thank you again Mr. Dabbs. I wish your company was the one sold us the solar. I also wish good luck. Good deed goes along way. God bless you!!! read more

Edited on 3/26/24 Since my original review, Sun Solar has reached out for a review of my roof/panel issue. It turns out it's not related to my panel installation and due to weather conditions (so relieved). They were very helpful in suggesting alternatives that could help stop the leak problem and have been in contact with me on how to reach them in the future should I have any problems. I very much appreciate the response and effort to keep in touch if I ever need service again. Original review: I have been requesting service help with my panels and roof for several weeks now. They do not respond. A very frustrating experience. They are unprofessional and uncooperative. read more

Horrid customer service. Took over 3 months to turn the panels on. Then when the tech comes, he can't finish the install because servers in Texas were offline. Another 5 week wait for another tech to come finish the install. What a joke. read more

I have turned on my solar system today. It's too early for me to say how good the system is. However, I want to express my appreciation to the customer care team, Sonya, for her prompt response whenever I need her help. Only one minor complaint to the company, (not due to Sonya), it took Sun Solar three weeks to schedule the final inspection. It shouldn't be that way. Sam , Laguna Woods read more

Hi - I wanted to update my previous posting about the difficulties we were having connecting with the Sun Power team. Within an hour of posting my review on Yelp, we received a phone call from Aaron. We talked through the performance issues we were having and he understood the issue very quickly. Within days, he sent a service technician to the house where he was able to confirm the issue we were having - malfunctioning optimizers on 3 of our 23 panels. The parts have been ordered & Aaron has confirmed as soon as they get them, they'll be out to install them. Thank you Aaron - you've started the process to turn this situation around ! Here's what we learned in this process: 1. Set yourself up on a regular schedule to review the Solar Edge app. It will show you if one (or more) of the panels are not functioning at the same level as the others. We review the app every month when the SDG&E bill comes. 2. Even with solar, it does matter when you run things in your house. SDG&E has gotten smart about working around the net metering program. The highest cost time of day for service is 4-9pm. We set up as many things to run after those hours as we can (dishwasher, pool filter, etc). 3. Schedule your panels to be cleaned once a year. Aaron provided some recommended vendors to do this. We'll update this again when we're done, done, done ! Hope this is helpful to others. Honestly I'm in the same situation as many of the other reviewers on this listing. Our initial installation - and first 5 years of operation - were exemplary. Earlier this year, I started noticing through the SDG&E bill, and then the online monitoring system "Solar Edge" that 2 of our 23 panels were not generating any power at all. A 3rd panel was only generating partial power. I reached out to Solar Edge and they ran a diagnostic on the system and told me that in fact there was a problem with all 3 panels and that my next step was to contact the original installer - SunPower by Sun Solar. So far, so good, right ? Nope. For the past 8+ weeks I have been trying to get ahold of someone - anyone other than the poor people answering the phone - to get on the repair schedule. I have left my name, phone number & email address so many times I can't count. I had a glimmer of hope about 3 weeks ago when I was told our case was assigned to Alex. The receptionist even provided Alex's cell number. I then started contacting him. Nice enough guy but as of today, no luck connecting on a repair date - meanwhile the SDG&E bill continues to grow. Does anyone have any ideas on next steps ? I'm more than wondering why the panels have such a great warranty when I need to use the warranty, I can't even connect with a human being to help fix the broken parts of the system. Help, help, help ! read more

Sun power please prioritize your customer needs. I've had so many issues with their customer service. No response from representatives and no follow up emails or calls. My last rep informed she can't call me because she has no access to phone. Additionally, I was told I can't book a technician to service for my solar panels after multiple trouble shooting attempts with reps on phone. Please someone address my concerns asap read more

Wish there was another star. Aaron Dabbs and his team really stepped in and saved me on my Sunpower 27 panel single inverter install when my contractor was belly up 8 years after my original install 12 years ago. Purchased another 20 panels, micro inverters and couldn't be happier in my planned over production. read more

A few Years back I noticed this Really Nice Truck in the Neighborhood Advertising SOLAR I Introduced myself to the guy SKIP and got a Few Business Cards - Over the Years I had Referred SKIP to several people ALL of whom said he did an Excellent Job ! Well today I got to see it with my own eyes. The Church Solar System hadn't been working and they called two other Companies who never came out - I said "hold the phone" I know who to call - SKIP came out, found a Disconnect Switch in the OFF Position, Turned it ON, and the System was Up and Running ! He stayed and went through the ENTIRE SYSTEM to make sure it was all working Properly, and even showed us the Magic Moment when the Electric Meter was going Backwards ! No Up Sale, No Sales Hype, Just Good Clean HONEST Business Ethics - Thank You SKIP - We Appreciate You ! read more

3 stars because I feel like the product was good. Mini 2 stars because once I got the solar system installed, it was like pulling teeth to get responses or follow ups. I'm super disappointed. Prob would've had better luck with a major company, but wanted to give my business to a local store. I find it hard to believe I have to chance down my promises instead of them just following up with me in what I was promised. If you're looking to hire them, do so with the expectation that they'll forget about you once they complete the install. But the work is amazing thus far. read more

First off, for those who may have read a review I posted here giving a one star, is not this company. In fact the company uses names of other companies gives u a card of Sun Solar, then after you start investigating, it's Southwest sun solar. I apologize SunPower. In fact even tho they don't have to, Aaron is genuinely a good person. He told me I didn't have to write a review, he never got angry. He's now helping us with our situation to find these crooks My mother has ovarian cancer, but since this solar mess, she's putting a lot of stress on herself. This has rapidly already in just put the cancer in stage 4. I told her I would take care if this. She is my Hero, my single mom, worked 37 years in the NICU for Kaiser to raise my brother and I. Aaron is truly someone who cares about customers. read more

After a bad experience with Sunpower reviewed on yelp , i have been contacted by Aaron ,at no time he was able to give me more explanation over the 6 months i have been in touch with Sunpower and convinced me to call back . This review is strictly for Aaron ,still have doubt on Sunpower . read more

Aaron was awesome! He came to our house and quickly identified the issue. No BS, no upcharge. Very professional. Super Happy

Edit: It's now June 9th. Tomorrow will make it 4 months and no completed repair on my battery system. Still waiting.

I recently wrote a scathing negative review of SunPower by Sun Solar and I need change my 1 star review to a 5 star. First off, I would like to apologize to Aaron for not understanding where my complaint should have been directed. My panels were installed by Sullivan through SunPower Direct and my negative experience was due to the outsourced customer service of SunPower Direct. Aaron saw my review and called me within 20minutes of me posting my original negative review last Friday evening. He graciously came to my house on Monday to review the troubles and was able to help resolve the issue for a small nominal fee. I have to share that overall I am happy with my panels and their performance. I was unhappy that I was never notified that panels stopped working (I need to review my electric bill monthly going forward or review the SunPower app) and that 6 months passed where I racked up a substantial electric bill at the end of the year. That being said, I would purchase this system again AND recommend it had I only dealt with Aaron and his company. Quality product, EXCELLENT support from my local SunPower dealer (I wish I would have used them for the install) - just terrible customer service from SunPower Direct (manufacturer). I will gladly recommend all future business to Sun Solar because of this experience. Thank you!! read more

Tony was super helpful and went above and beyond!! My solar system had stopped communicating with their server. He was in the neighborhood and stopped by even though I wasn't on the schedule. Thank you, Tony!!! You are great! read more

If I could give a lower score I would. I recently bought a townhome with their products. They never did what they are supposed to do and send the paperwork to SCE for connection agreements in 2018-19. Now it's 2023 and I have to wait 10-16 weeks WEEKS for solar power. It will probably longer because after weeks of phone calls and talking to people who are not knowledgeable to field questions related to their company they filled out paperwork incorrectly, which now sets back the process even farther. The music that they play while they place you on hold will kill your soul because you have to listen to it so much it's no longer enjoyable it's just more aggravating, so save yourself and find a different company. read more

We leased panels from this company and their customer care is atrocious. A lot of their unresponsiveness they blame on covid. Let's just say this is the second time we've had an issue with our system and it takes WEEKS to get someone out to look at it. Also I thought the point of the lease is that they monitor the system. Oh no! The high utility bills are how you know the system is not functioning. If you're looking to do solar go to a different company!! read more

commitments made & not kept - limited effort to complete the install after the upfront payment was made - incomplete job, would not have been finished had we not noticed piles of tiles on the roof - installers messy did not clean up after themselves - had to manage a lot of proactive communication to get s@#t done. overall, not a good experience and when all said and done it took nearly 8 months vs. 3-4 for final completion!!! read more

Long story short.. we are agents representing the buyer. My clients are new immigrants and were initially denied a solar lease due to pending ss#'s.. we ran into some communication problems with the solar company when Aaron Dabbs immediately jumped on the case with the entire company and we were approved within a day and a half.... Anyone looking for a company that stands by what they say, look no further than SunPower... read more

I want to update this review as Aron was very helpful in assisting us with our issue. Appreciate it very much!

Aaron and the team are awesome! I had an issue with Sunpower Corporate and he is helping fix it. Top notch service.

UPDATE ----------- We are finally done! Late May 2022 - Contract Signed Mid June 2022 - SunPower by SunSolar inspector comes by for roofing and electrical measurements. Yet a later review of stamped drawing set shows electrical main in wrong location. Wiring going to places they don't need to go. I made SunPower by SunSolar aware of this upon review and sent photos of actual locations. Late July 2022 - SunPower by SunSolar texts stating equipment should arrive within the next few weeks. Mid August 2022 - Upon request, SunPower by SunSolar texts no shipping update from SunPower Late August 2022 - Upon request, SunPower by SunSolar texts initial equipment ETA early September 2022 Early September 2022 - SunPower by SunSolar texts that SunPower pushed back ship date to Late September 2022 Late September 2022 - Upon request, SunPower by SunSolar texts SunPower still showing late September 2022 but no shipment number confirmed. Early October 2022 - Upon request, SunPower by SunSolar texts SunPower still has not shipped but will reach out to SunPower. Mid October 2022 - Finally, the panels arrive. PM schedules installation day after receipt. Install goes well, however there were some adjustments to installation location due to dimension restrictions, so revised plans had to be resubmitted and reapproved by the counted. Mid November 2022 - Plans are approved and permit pulled. Inspection scheduled early December 2022. Early December 2022 - Appears there was some miscommunication between SunPower by SunSolar representative regarding date of inspection. Representative waited at house for 3 hours the day before actual inspection was to occur. Same representative arranged to meet inspector the following day (actual inspection day) and inspection passed without a problem. A few days later, PTO was submitted to the Utility. A few days after submission, PTO was approved by the utility. All in all, I'm not enthralled with my experience with SunPower by SunSolar. I think they do have a good crew (on the installation and management side), but was definitely annoyed, as their customer, having to wait an extra 17 weeks beyond the projected completion timeline for this array to be installed. Wish them the best as NEM 3.0 comes along. read more

After interviewing 5 solar companies, I decided to go with Sun power by Sun solar. I spoke with Todd on a video call, and he was very informative, able to answer all my questions, and not at all high pressure. He explained to me all of the benefits of solar power, why his solar panels were one of the best in all of the industry, and how they would be of service to me before during and after installation. He also recommended a roofing company that he has worked with over the years because I needed to replace my 24 year old toof and the roofing company he recommended turned out to be one of the most reasonable bids I received so I went with his recommendation. It turned out that the roofing company did an excellent job and worked throughout the roofing installation with Sun solar who had to send Guys out during certain stages of the roofing installation. After the roof was install, Sun solar Send their crew out to install the 21 solar panels. Their crew completed the job in less than 5 hours and were very professional and knew what they were doing. Cesar, the electrician, was phenomenal As he install 2 electrical boxes and conduit perfectly. Many thanks to James, who coordinated all of the installation process with me. Sun solar Company is a great company to do business with and I highly recommend using them over any other solar company. Their panels are extremely efficient, have a very low degradation rate, and are very reasonably priced. All of the components of the system are supplied by sunpower which very few companies can say. As most companies obtain their parts from various suppliers. If your thinking about going solar, call Todd And ask any questions you may have as he will accommodate all of your concerns. This is one of the best companies I have ever worked with. read more

Don't know about their systems but just turned away a very pushy sales guy who came to my door uninvited and tried to bully me into setting up a demo/sales pitch. He was unable to provide any info about the company but wanted my information and a copy of my electric bill and he wanted me to call my husband at work to discuss it with him ... seriously I wouldn't do business with this company even if I were in the market for a system.. As per the company rep reply below ..the guy, who's name I didn't catch was wearing a shirt and carrying an ID badge with the exact logo of SunPower shown above, a number of my neighbors complained about him as well. read more

Had Sun Solar add Sun Power panels to my existing array with a Tesla Powerwall. Had a few other quotes and checked reviews on Yelp and Angi and they were by far the best price and reputation. Aaron Dabbs was amazing getting me a quote and setup. I didn't have to leave the house nor have a salesperson come over. Everything was done online. Once the contract was signed, the in house customer service rep Sonia Sines did all the paperwork with the City for the permit and So Cal Edison. She was fantastic arranging the installation and inspections. She also was always available to answer any questions that I had and very knowledgeable. Installation took 2 days and the crew arrived on time each day. In fact, they arrived before the appointment and waited outside before ringing the doorbell. A tech was always here for the inspection. Customer service is always the most important aspect contracting service and Sun Solar exceeded my expectations. Thank you Aaron and Sonia. read more

Exactly what the other bad reviews say. My home builder was contracted with them, so I didn't have a choice of who did the solar panels at the time. There are always technical problems with he invertors so the amount of kilowatts reported to the electrical company is inaccurate. The best thing to happen is when they subcontract different companies to service the panels whom operate like a normal reliable company such as Elite Electric. Recently with another technical problem, I was told I have to use the Sunpower's own technician. It's been over one week, and as a habit I call almost everyday during my drive to work to schedule their technician. Everyday after a 30-40 min wait they tell me scheduling will call me back. It's been a week and a half, and no appointment has been made. I demanded speaking to a manager and after an hour wait, no one came to the phone. All I want is an appointment to fix the solar panels! How can you open a company without basic customer service and appointment making?! read more

We waited 45 days for someone to come out and get the one inverter of two up and running . No way to know how long it was down i dont get out there and ck it everyday , i really thought it was being monitored??? Back to the service they made it out this week now its back to doing the same thing, Not performing. They cut us a ck for around $16.00 im sure that covered a months loss. Now when you call them your on hold for 20 or more minutes. Only to have them tell you that they cant hear and to call back another time. I give two stars because when the equipment works its great . Customer service is terrible. read more

The salesman was great and the system seemed decent. Their credit approval process and responsiveness is horrible. I waited for three days to get a welcome call. Once I did get the approval call I was happy then I get a email saying I was declined. This is more than an over site. They then told me that they contact the financier and not the client which I found even more suspicious. Very unusual practice of credit application. Be carful with any lender that does not want you to talk to them directly. Would not recommend. They said they have a new process for financing and trust me when I tell you they beta testing that process on consumers. I just purchased a home for 777,000 and they can't finance me for a 220 a month bill that would be substituted for my electric bill. Seems like a no brained answer. With the government and local municipalities up in arms about our electric grid and fires here in California these lenders would be required to help homeowners to help the state and their families. They are more concerned with lining their pockets with your money than helping the consumer. Department of energy is next. I am tired of big business stepping all over the little guy and only pandering to those that are deemed worthy by an unpractical standard of approval for something as essential as electricity. read more

I received my SunPower system once I purchased my home, It worked great for the first year. Now 6 years later I am paying a $4300 annual electric bill! I have called Sunpower customer service to get a technician out but they refused to come out due to them stating everything looks good on their end. Good? Edison stated that my solar panels are not providing enough and I should get them serviced. They are putting me on hold and not getting me to a manager! They do not want to help me but yet they are taking my payments every month. Ron the rep transferred me to Ivan which was the Supervisor but he was worse and was not willing to help me! Do not go with this company for Solar Panels, as they do not care about their customers and I have been a customer for 6 years!!! All I am asking is for a service check as I am paying for the lease? They need to get better customer service or at least act like they care about their customers! Very disappointed and pissed, looking to see how I can go with another Solar company. read more

Aaron Dabbs is one of a kind when it comes to providing exceptional service. Available, prompt, knowledgeable & kind - you'd be hard pressed to find a better person to work with! I wish him and his team all the best as they continue to meet the solar needs of the people of Orange County. Thank you for your hard work Aaron! I can tell you are a man of integrity and it's been an honor and a pleasure to work with you! read more

Not recommendEd. custOmer service doesn't take your concerns seriously and will not admit their mistake. Be careful about signing the contracts, I would get multiples quotes before making the decision. read more

Do not use Sunpower for Solar Panels. The equipment is faulty and they do NOT up hold their production guarantee for customer who leases their panels. I have been calling for months and all I get is the run around. They are quick to take your money but do not adhere to their agreement. Do not use them for solar panels. I am getting ready to hire an attorney. read more

Sun Power by Sun Solar, is an exceptional company to work with. Aaron Dabbs, and his crew of installers made our solar project, effortless from beginning to the final inspection/sign off. Never at any time did we feel pressured. Aaron was professional, knowledgeable, and his soft spoken demeanor, made it a pleasure to work with him. He addressed all of our questions and concerns.Throughout the project Aaron was communicating with my husband and I, which we really appreciated. We have only had our system in for a short time, but extremely happy we went with Sun Power by Sun Solar! Being our locale and having a pool we went with (20) Solar Modules 360 Watt AC Solar. Thank you again Aaron and Team! Al & Fran P read more

We had an excellent experience with Aaron and Sun Power by Sun Solar. From the initial phone call (initiated by me) to final inspection Aaron and his team were professional and responsive. Every question we had was answered promptly and in a straightforward manner - no aggressive sales pitch - just straight answers. We would use Sun Power by Sun Solar again! read more