BUYER BEWARE!!! Everything seems great until you have problems. Then you find out that their customer service is atrocious. Their sales manager Mike will lie to your face and is rude to boot. And their salesman, Pete Correo, only wants to make a quick sale, failing to tell you of all your options for solar. Mike's excuse for this is to blame the customer (me) that I did not do enough research - in other words, do not rely on his salesman for correct information!! Do not trust Pete's smile and easy going attitude. You will regret it like I do! I will post more details when I have the chance. Just want to warn anyone considering Barnes Solar - I read the good reviews and thought "sounds good", and now I regret that decision. My sister met Pete and was not impressed with him and how he smiled and minimized her concerns/questions. She did not trust him and so used another company who is local to San Diego, Cosmic Solar, and got GREAT service. I am so sorry I didn't use them instead.
This company also has had BBB complaints - something I unfortunately did not see before I hired them.
More to follow!
Update to Mike's comment below: The mere fact that you are now debating me on Yelp after berating/yelling at me on the phone this week is very distressing. I am NOT happy with the system that you installed and that is the entire problem. I had no idea about how much Peter Correo screwed up until a month ago (that is when I spoke to Jose and Megan about needing more panels) - so yes, until I realized how he had made incorrect recommendations and to get the right number of panels for my EV (which I had told him I was going to get in the 6 months after the system was installed), I was going to have to buy a NEW inverter, after I just bought one last year, I was fine with everything. I do not have energy to go into the entire detail right now of how your salesman failed me, and how you and I agreed to $2500 to have 3 panels added on 10-19, and three days later you raised that to $4150. I am very distressed at not only your behavior on the phone, I am very upset that you have changed the price on me. From the start I told you that I wanted nothing for free. But I wanted you to be fair and I felt $2500 for 3 panels was fair, especially since you would already be out here fixing the broken inverter on warranty. I told you that I would probably do that deal because I did not think I could afford a new inverter and 6 panels, and my current inverter could handle 3 more panels. Not the ideal system, but since I am currently unemployed, I would have to take the smaller deal. Then you changed the price. Not right.
You yourself said to me on the phone on 10-19 that if you had been my salesman, you would have done things differently than Pete did. Your service manager, Jose, told me that it is standard practice to size systems for an upcoming EV if the customer tells the salesman that they are getting an EV in the near future. The standard advice on solar power websites say to do this in advance (I did not know this last year and trusted Pete when he said it was not possible to estimate this - he was obviously wrong). So please stop lying now. I will post on Yelp, as well as every website possible, exactly what happened with Pete, as well as how you told me that it was my job to research and determine how many panels I would need for an EV (not Pete's job or your engineer's job) and then we can let other solar customers decide whether they want to risk dealing with Barnes Solar - I do not think they will risk it. BUYER BEWARE!!
Re "replacing the inverter at a discount" let's clear that up. Last month when I inquired about adding panels and found out that I would need to purchase a new inverter at full price, my current inverter failed. It would have to be replaced under warranty. When we talked on the phone on 10-19, I asked you if you could keep the brand new replacement inverter and I could pay the difference between the old incorrect inverter and the new inverter I would need if I decided to add more than 3 panels. You agreed. This was not a "discount" - I NEVER asked for a discount, I asked for fairness!
Lastly, when you emailed me the price of $4150 for the panels, you said it was non-negotiable. I tried to reason with you about how you had changed the price. And I have the emails to prove it. So I am shocked when you say "We remain open to pursuing all available options with the customer and look forward to rebuilding a working relationship with this customer if she is willing." This is so disingenuous!!! Your words to me on the phone were that panels were $1000 a piece, but you could give them to me for $900 a piece since there would be less work, then you said - "I could put in 3 panels for $2500." Do that Mike, honor your words, and I will be satisfied. Oh and Mike, do it because honoring your words is right thing to do, not because I told the truth about my awful experience with Barnes Solar on yelp. read more