Do yourself a favor and stay away. I thought because of the convenience, the low price, and the…read moretime saved coming here it was a no-brainer. Long story short, I did my oil change here for the past 2 times and assumed everything was fine. The mechanic even ask which type of oil you wanted...the regular or the nice one (synthetic). I find out today that they never ever even changed the oil since coming here. Now my car engine is destroyed, running on sludge all because I assumed this was an honest place of business.

TLDR: good for simple stuff, avoid or be careful for luxury cars…read more They've been my dad's car mechanic for nearly 20 years, and do mostly Japanese cars + the basic stuff (oil changes, brake pads + rotors, air filters, spark plugs, etc.). Prices are great and they allow you to bring your own oil or parts to save some money. They don't tell you everything you should know or do though, and I wouldn't trust them completely with German cars. Example: needed to replace one rotor but they don't tell or insist you replace two at a time so they wear evenly. Another example: they didn't know how to place the brake caliper cover back on my BMW F10 series without scratching/banging it in. Scratched the caliper cover completely (was a $150 paint job!) And I asked them beforehand if they knew how to spring it back in (different mechanism than Japanese car brakes) before they started the work! If you have customized work on your car such as a nice vinyl wrap or painted calipers and you need them to work around that (such as changing your pads/rotors), AVOID! But if it's a beater, a daily, and you need to do work that isn't sensitive and you don't mind them giving a little kick/prying/stomping if needed, go for it!

The horn on my car stopped working the other day, so I brought it here based off the good reviews…read moreon Yelp, and I'm glad that I did. Within a couple of minutes, the horn was working, but they explained to me that a new one was still needed as there was an internal problem with the component and so, although it was currently working, it would most likely stop working again soon. They made some phone calls to see if they could get the part, but they couldn't. They advised me to get the part from Ford and bring it to them so they could instal it. Best of all, they didn't charge me anything for getting it to work. I know that's a small thing because, realistically, they really didn't do much, but it's that kind of honesty and integrity that I appreciate. For that reason I'll definitely be coming back in the future.

The main reason they earned their 5 star review? They turn down work. Other places could easily lie…read moreand find work that needs to be done. Ex: Go in for an oil change and you'll need a new timing belt or a different fluid change. Here, they only do what you ask for. They will turn down work if they don't think it's necessary. I went in for an oil change and my dealer told me that my brakes are due for a change. Went to Nick's and asked for the oil change and new brakes. The mechanic (I believe it's Ming) told me that they still had another half year to a year left on them considering that this is my daily driver. He told me just check it again next time I'm in for an oil change. Most recently, I went in for an oil change and had him check my brake fluid because it was within the timeframe of replacement. Ming turned down the work again because the brake fluid was still clean. If you know what you need, this is exactly the place to go for honest work.

Using them over 10 years, always honest - fair prices and quality work they stand behind. They'll…read moreget it done fast and right for a fair price. Total trust in them. Easily a 5 star place- ignore the stupid reviews- those people are insane- example- bring a flat tire to a tire shop. And the crazy person with the Nissan door panel. You can tell when people leaving reviews are a problem- like "Lucy m" look at her other reviews- that explains everything. Some people are just trouble makers. If you want a competent repair shop at a fair price this is your place. Easily 1/3 the dealer price. Highly recommend. Very straightforward- but don't tell too many people- I don't want them to be too crowded

service is upfront diagnostic testing is always quality and…read morereliable work performed by mechanics safe and reliable. as customers we must not rush a good service. I understand that being financially prepared can be challenging for many of us at times. It's completely normal to find ourselves in situations where we feel unprepared. But the shop's transparent pricing adds value.

This place was recommended by a friend otherwise, I probably would have never thought to stop here…read more It's really a tiny place the size of a garage or slightly bigger. But that didn't deter the man in charge from quickly assessing the noise coming from my car (while double parked on street). He was no nonsense and seemed honest and to the point. We picked up some brakes, at his recommendation, from a Auto Parts Shop in Brooklyn and quickly brought them back. He installed them in under 30 minutes and charged us peanuts (won't say how much exactly because I think we got hooked up because of a friend). Fast, easy, low key service. Yup, an A+ in my book.

when their for state inspection and they notice my brake pad is very low. show it to me before job…read morestarted and after remove it they show it again. n put OME brake pad on. in and out with in a hour. very reason price. if I bring it to my car dealer it will cost double and at least half a day in the shop. high recommend!

Radiator Busted after work, I arrived at 5:30, they close at 6. They did not hesitate to diagnose…read morethe leak and quickly gave a price for labor and parts. Turnaround time was 2 days. Very good staff and easy communication

Such empathetic thoughtful service in no appointment mode in the Saturday for a screw in the tire…read more I am so thankful for their great service in all senses. Happy to have found the local guys!

This 6602 New Utrecht did not open on Sunday August 3,2025 if they going to stay close they should…read moreput a sign or change the business hours to Saturday and Sunday close.

Honest and clearly stated repairs and service. Never upswell you. They will only do what's needed…read moreand in a fair priced, timely manner. These guys have been in business for a long time and for a reason.

I have used Straightline several times and have recommended them to friends and family and the…read moreresults are always the same, a perfect job with courteous service. They text with pictures of your vehicle to keep you updated on the progress every step of the way. Arlene greets you with s smile, Blair gives you a comprehensive estimate on the work to be performed and Doug supervises the repair of your car sending pix as updates. There is a rental car establishment right on the premises who works along with Straightline. Also as an added bonus they request that you return in a week for a full wash and wax at no charge. I strongly recommend Straightline as does my insurance company. You will not be disappointed. Jeff C

Amazing Service! I brought my car here after being rear-ended and they alleviated so much of the…read morefrustration that comes with a car collision . The repair was completed in half the estimated time with consistent communication via text. When I came to pick the car up, it looked just as it had when I bought it. I will definitely be recommending them to anyone who needs an auto repair shop.

Second time I've used them for 2 different cars- always accommodating, they take the extra time to…read moreexplain to you what they need or what's going to get done and an approximate on how long it'll take. My car looks like the first day I bought it, you'd never know someone sideswiped me! Definitely highly recommended, I will never go anywhere else!

I went for an oil change and once the oil change was complete the worker revved my car and slammed…read morethe gas to bring it out of the workshop like if it's their own vehicle. They also never removed my old oil change sticker and the new one they put was done so unprofessional and peeling off already.