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    What's hidden behind the curtain ?
    Courtney W.

    Want to get robbed and then blamed for it ? Rent through sun realty !!!! My family and I booked a vacation pre covid with sun realty in September of 2019 for a property in south nags head . When covid hit , we expected a global pandemic would be a valid reason to cancel our reservations . Sun realty said no, and that if they could not rebook we would not be receiving a refund ( also even if they did rebook , we would loose a large chunk of our reservation) we unfortunately decided to take our chances , go on the vacation and quarantine after (even though that meant many in our families party missed work) all of this however , was NOT this issue... What was the issue , was after we were settled in the house , one afternoon a man came in unannounced claiming to be with sun reality . I understand maintenance has to be done , however , during a pandemic it would have been nice to get a heads up , especially considering he did not knock and startled us and we never called with a maintenance issue. He claimed he had to replace a light bulb (really ? We could have done that ) I called to verify that it was in fact one of their employees , which they did verify . I asked in the future if they could give us a heads up so we could be prepared and wear a mask, and know when he was arriving Our last night there , we were robbed of over 1000 dollars . All doors were locked and all of our cash was stolen out of our wallets, upstairs on the top floor. We called the police to file a report , and they found prints outside the house that was not ours (shout out to south nags head police department for doing a great job!) We noticed that hidden behind the large curtain there was a galvanized bar leaning on the sliding glass door . After checking it - you could open the door from the outside even with it being locked . Despite locking all the doors that night - we suffered a personal home invasion. Although it could have been much worse - we felt horrible and so violated . When I called sun realty about the issue , I spoke to two upper level managers . The first was extremely rude and condescending and asked me if "I knew how sliding glass doors worked?" I expressed to her that we all own them in our own homes and they lock efficiently. Clearly this was an issue in the home and was never expressed to us, if it was we could have prevented a lot of headaches. Even if we knew about the pipe and it wasn't hidden we could have solved a lot of problems (clearly sun knew about it , as they had the pipe there although hidden ) I have contacted Sun realty multiple times via phone and email and they said they would get back to me regarding the issue but they have chosen to ignore me . They didn't not claim responsibility for what happened.It was extremely frustrating and over all a horrible vacation I would not wish the experience we endured with sun realty on my worst enemy. If I could give zero stars I would , they had the opportunity to correct the issue and they chose to place the blame on us . Beware ! In addition : the rental was EXTREMELY filthy . Everything was sticky and clearly not cleaned despite of covid .

    Roaches

    Sun realty rented a home to us that was roach infested with a unsafe/broken elevator. Horrible beds, horrible dishwashers and they never cleaned or treated the pool and hot tub. They refuse to refund our almost 8,000. Even with pictures of roaches everywhere.

    All the dark area by the floorboards were dead ants.

    We rented a house from sun realty and the check in process was awful. We checked in at 4 and waited for a text to tell us our rental was ready until about 530. At 5pm a team of about 8 people showed up to clean the unit. It was very dirty still. The counters were gross and floors so dirty and sticky they had to be cleaned. We came in and cleaned floors and throw rugs because they were gross the entire unit was over run with red ants. They started in my one year olds room and covered the entire house. We called the maintenance office and someone came to spray. We still had an ant problem all week. They came from the outlets in all three levels. The ground floor had ant carcasses along all the walls. It was disgusting. The fridge smelled like rotten fish. It was extremely disturbing. I don't believe we will ever rent from them again.

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    Page 1 of 3

    Ask the Community - Sun Realty

    Review Highlights - Sun Realty

    That TP comes in super handy after a long car ride!!

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    Bermuda Bay Resort - Nice Pool Table

    Bermuda Bay Resort

    (3 reviews)

    Our party of 6 , 4 adults and 2 children found ample room in this rental house…read more The house was clean upon entering, with nice amenities of basic home furnishings and kitchen utensils. Be sure to bring extra TP. Only one roll per bathroom. Parking for 3 cars max, one in garage, one in driveway, and one in the designated parking spot. I did see a beach wagon , skim board, extra tank of propane and a few other odds n ends in the garage. This is a nice community with like rental housing with houses painted in a beach color theme. You do have a easy access drive up area to dispose of your trash. Overall nice accommodations. Not a gated community and as I was loading up to leave , a older van started up next to me in the parking spot. It was loud( no muffler ) and the fumes were pointing right at me from the exhaust pipe. As I was coughing, I went up to the window to ask if they could turn off the engine till I was finished. Too my surprise, I seen two guys smoking, not pot but crack. They were startled and I asked them to turn off the engine it was choking me out with the exhaust. They must have spent the night in the van because I did not see anyone get in it while I was loading up my SUV. They did turn off the van, it had a name of a Church from VA on the side. Then they turned it on again and too off. Good. Like I said it was not a gated community. Also a problem with communication: No Phone number for company , no answer for the number on Yelp and no voice mail. I found and cleaned black mold from the bathroom. The gas grill did not light, the HVAC filter was filthy, should have been changed a few months ago. No number to communicate with owners, unable to resolve any problems. Otherwise it was a ok place to stay.

    Convenient location right in the middle of the OBX. Beautiful unit, many bathrooms & very clean…read more Awesome pool & rec room, highly recommend.

    Outer Banks Blue Realty Services - Kites at Jockeys Ridge during the Christmas tree lighting

    Outer Banks Blue Realty Services

    (168 reviews)

    Terrific rental management company. Pricing and check-in notes were clear. We had some minor…read moreissues, which they addressed right away. They stayed in touch via text and email, letting us know when the plumber was scheduled to come. Super responsive. Half way through our 3 week stay, they gave us the option of getting fresh linens delivered, which was super convenient. Someone maintained the hot tub on a regular basis without being intrusive. This company gave us the feeling that they had our back if anything went awry. We've rented beach houses (VA beach) for many years. The beach environment is very harsh. Rental homes can be in wildly different conditions depending (I think) on the owners and not the rental company. Sometimes a house is old and fraying around the edges, sometimes updated and sparkling. Sometimes renters leave the place a wreck and the cleaners barely have time to put it back in order. If an updated, newer place is important to you, let the rental company guide you to the right homes. P.S. Our house was spanking clean and in excellent condition. I believe the owners take pride in their home, which is well managed by Outer Banks Blue. Great house + great company = great vacation.

    I wrote an honest review about our experience and the property we rented. they deleted it off their…read morewebsite. The house was dilapidated and so many things were broken. showerhead was absolutely disgusting and the shower curtain rings were rusty. hot tub was filthy we had to wait several days until it was cleaned and we could use it. The door leading out to the balcony wouldn't lock and we had small children with us. Our complaints were legitimate and instead of acknowledging it and apologizing, they delete our comment. wont be using them ever again. What a scam.

    First Flight Rentals - Reflections of a sunset

    First Flight Rentals

    (71 reviews)

    We ended up realizing part way through the night that the sheets weren't changed from the previous…read morecustomer. There was sand in the bed. My husband killed a roach in the bedroom. There was a piece of a broken bottle, looked like the neck part of a beer bottle on the floor.

    We booked a first-floor unit (First Flight condos in Kill Devil Hills) and paid in full 3 weeks…read morebefore our scheduled vacation. $1,400 for a Thursday check-in, Sunday check out. On Monday (3 days before our vacation), we got an email informing us that "there will be some painting and deck work, thank you for your understanding." At 8:30 in the morning of our first day, there is banging, hammering, drilling, nail-gunning, sawing, RIGHT ON OUR OCEANFRONT DECK. A whole crew is tearing down the building's first-floor's exterior and rebuilding it, with the crew on ladders looking right into our unit for the whole day. Some "deck work"! I wish the attached pictures could convey the noise. The constant drilling made walls shake. This goes on 8:30 to 5:00 every day, that is, the hours when people rent such a property on the assumption that they can relax on the waterfront deck, enjoy a glass of wine at the sound of the waves, or at least take a nap in peace. Upon our calling First Flight, a condescending staffer kept repeating the words "unfortunately," "not in our control," "you do what you think you need to do," and the like. I tell you what should be IN THEIR CONTROL: being upfront with customers about the extent of the work being done, the location (literally the renters' unit), and the hours (all day every day). To boot, the garage's lights are not working, and upon arrival our patio was strewn with broken shingles and nails (!!!) apparently from the work being done to the second floor. Upon talking to the neighbors renting another unit, they said (and I quote) "they've seen the last of me." A minimally-professional company would a) block off rental availability of units subject to this kind of rebuilding until completion, b) or at least inform customers of the ACTUAL nature and extent of the work, c) understand that a 3-day "vacation" in such conditions is not worth the full (that is, "regular") price. That they (essentially) told us "too bad, stuff it and get off our phone" speaks very poorly of this company. If you read this, run from these uncaring, unprofessional, condescending crooks. I seldom leave bad reviews, but this experience really cops the prize.

    Joe Lamb, Jr. & Associates - Broken fridge shelf and door. This was on the counter top when we arrived.

    Joe Lamb, Jr. & Associates

    (150 reviews)

    We rented 'Island Time'  (4531 Lindbergh Ave Kitty Hawk, NC) through Joe Lamb, Jr & Associates from…read more7/26 through 8/2.  From the time we pulled into the driveway until the time we checked out there were problems with the unit.    Upon arrival to the house we observed all three exterior trashcans overflowing,  the kitchen fridge shelf and drawer on the kitchen counter broken,  and the  sliding screen door off track  on the 2nd level bedroom.  Over the course of the week we encountered numerous other issues including wifi and family room tv not working when we arrived (it was resolved the following afternoon),  broken dishwasher that had to be replaced,  shower drain clog (first day we were there) that needed a plumber, toaster oven that had flames and smoke coming out (first time we used it), oven sporadically working,  blender that had a burning smell,  charcoal grill vent rusted shut so it couldn't easily be emptied, 3rd level AC was so cold we had to periodically open the door to the outside,  and mold in the 3rd level bedroom's bathroom.  We stopped using the toaster oven, oven, blender, and grill.  We also left the fire extinguisher on the kitchen counter top due to all of the issues in the kitchen.  The mold in the 3rd level bathroom was never addressed.   We spent a considerable amount of time having these issues addressed, almost daily. When we asked for compensation for the time and inconvenience with the rental it took repeated emails to Kim Dubec (Assistant GM/ Operations Manager) who never responded, to Patrick Lamb (Service Manager) who didn't respond initially and required me to repeatedly ask for a status of my request. I finally forwarded the email chain to Zee Lamb (CEO and Chairman). After that Patrick responded stating the owners denied my request stating 'After discussing your request with the owner, they have decided to deny the refund. The owner confirmed that their family stayed in the unit the week prior and everything, including all appliances and countertop items in the kitchen--which was completely remodeled in May 2024--was working properly. '. I then filed a complaint with The North Carolina Real Estate Commission and the North Carolina Consumer Protection Division and awaiting a decision.

    Rented Maggies place II, 8-24 to 8-31 2025. please read!!!!…read moreThis is a DUPLEX. this was not stated ANYWHERE in the listing. advertising a sun deck, nope. that's only for the upstairs renter. Good luck parking if the other tenant has two cars. We have a 3/4 ton truck also, so use your imagination. Anyway, the point is that you're only renting HALF of what's in the picture. Again, they never mention it in the ad, intentional misadvertising. Outright theft in my book. Aside from that, the bathroom mirror was laying on the floor because the hook broke. Obviously just left there by the cleaning service, since the screw was carefully laced on the counter. This is the 3rd year in a row that we were burnt by Joe Lamb, so I suppose it's our fault. Do NOT trust Joe Lamb. EVER.

    Sun Realty - Vacation Homes For Rent In The Outer Banks

    Sun Realty

    (37 reviews)

    Port O'Call III unit 537-B. I initially booked this home based on the close to 5 star reviews it…read morehad. I wish I had noticed most of those reviews were from years ago! From the moment I and my family arrived at this house, we had one problem after another! First this home is very old and in need of serious upgrades! Upon arrival we noticed a very strong urine odor, and musty/mildew smell. So we went out and bought some air fresheners. I contacted Sun reality and they did send someone out the the next day to spray a deodorizer, and they also put in a de-humidifier. The house was also dirty and sandy, and the carpets and furniture have stains on them. By day 3 we noticed the smell returning, and noticed a widow open in a loft about 20 feet off the ground and Sunbelt had to send someone out to close that. But that might explain why the home had serious temperature fluctuations and outside noise coming in. But why was that window open in the first place, maybe to mask the smells? The home is very "musky" with mold and mildew growing on the inside of the shower curtains too. Paint is also peeling and coming off the walls of this house. An even bigger issue is the sub flooring coming up on the bottom level of the house, with strips of flooring popping up everywhere, so we had to wear shoes to avoid stubbing our toes and cutting the bottom of my feet on loose flooring, Again, sunbelt came out but just used tape to try and push the flooring down. Needless to say the flooring popped back up again the next day, and so he had to throw blankets over top the flooring to avoid injuries to our feet. And when it came to the hot tub, and was very dirty and sandy, and a film on top of the water that looked gross. It also kept flashing "filter change 5 days overdue" which told me it not been cleaned nor serviced before our arrival. And the light above the hot tub was burnt out, but they did have an old string of Christmas lights around the hot tub, so I assumed that was meant to provide light, but when I plugged them in I got a very nice shock/electrical jolt! And we also had an ant issue in this home too! This was supposed to be a nice 7 day vacation, but we ended up leaving 2 days early because of all the issues. I did ask to be reimbursed/partially refunded for all the problems we had, but that request was ignored. I understand having some problems/issues with vacation properties, but not all the issues we had above!

    Rented Seaside NAN-05 the week of July 18'th 2020. Arrived after checkin time of 5 to see that the…read morehouse had not been sufficiently cleaned or sanitized, as they stated was the Covid policy and the reason for delayed check in times. Counters and kitchen table were sticky, hardwood flooring was still sandy and the restrooms had hair in the showers and dirty toilets. Bugs in the window sills and the furnishings in the house were dingy and old- including the mattress covers which were filthy and stained. Luckily we brought our own linens from home and cleaning supplies, and I cleaned thoroughly prior to letting my children touch anything. VERY disappointed in the customer service and attention to cleanliness. Update 8/2/20 They have disabled the review feature on Facebook as well as the webpage. I received a phone call from Lisa Nicholson who offered $75 for a cleaning fee back to me, which I told her she can keep because that's a joke. This company is the worst and has THE worst customer service ever.

    Stan White Realty - View is nothing like what is advertised. The grandparents were looking forward to watching the kids play on the beach.

    Stan White Realty

    (102 reviews)

    Terrible customer service - they will pick and choose who they feel should receive early check in…read morefor free or with a fee. After many years of this we will find a new house managed by a different company.

    Stan White (SW) realty manages this home but used VRBO to post. Rented vaca home arrival 6/10/23…read more Received text from SW after check in that washer broken. (Why they waited until after check in is a mystery ). They stated (after I pressed what we were to do) that Maybe fixed in couple days. But then No repair and no communication regarding if it would ever be fixed. It wasn't. Of course none of the occupants of this big home had enuf clothes. Time spent at Laundromat instead the beach. Also evening of check-in no linens. No one at rental office answering phones including linen service. Spent the night at Walmart spending $$ on linens. Of yeah - stopped up toilet too (but that was fixed next day). All week I heard "you'll be compensated " - per KC of SW. But once u check out nothing! Ghosted. Update: SW refunded the money spent w linens plus little for "the inconvenience " a week after check out. No notification but found in review of bank account. Warning- this house rented via VRBO so read carefully. VRBO will list Stan White as management company. I've reported to VRBO. Also Placing my review In VRBO house review comments. I wish I had seen all these reviews in Yelp before I reserved! At the time I selected this home there were no reviews in VRBO.

    Sun Realty - realestateagents - Updated May 2026

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