We rented 'Island Time'  (4531 Lindbergh Ave Kitty Hawk, NC) through Joe Lamb, Jr & Associates from…read more7/26 through 8/2.  From the time we pulled into the driveway until the time we checked out there were problems with the unit.    Upon arrival to the house we observed all three exterior trashcans overflowing,  the kitchen fridge shelf and drawer on the kitchen counter broken,  and the  sliding screen door off track  on the 2nd level bedroom.  Over the course of the week we encountered numerous other issues including wifi and family room tv not working when we arrived (it was resolved the following afternoon),  broken dishwasher that had to be replaced,  shower drain clog (first day we were there) that needed a plumber, toaster oven that had flames and smoke coming out (first time we used it), oven sporadically working,  blender that had a burning smell,  charcoal grill vent rusted shut so it couldn't easily be emptied, 3rd level AC was so cold we had to periodically open the door to the outside,  and mold in the 3rd level bedroom's bathroom.  We stopped using the toaster oven, oven, blender, and grill.  We also left the fire extinguisher on the kitchen counter top due to all of the issues in the kitchen.  The mold in the 3rd level bathroom was never addressed.   We spent a considerable amount of time having these issues addressed, almost daily. When we asked for compensation for the time and inconvenience with the rental it took repeated emails to Kim Dubec (Assistant GM/ Operations Manager) who never responded, to Patrick Lamb (Service Manager) who didn't respond initially and required me to repeatedly ask for a status of my request. I finally forwarded the email chain to Zee Lamb (CEO and Chairman). After that Patrick responded stating the owners denied my request stating 'After discussing your request with the owner, they have decided to deny the refund. The owner confirmed that their family stayed in the unit the week prior and everything, including all appliances and countertop items in the kitchen--which was completely remodeled in May 2024--was working properly. '. I then filed a complaint with The North Carolina Real Estate Commission and the North Carolina Consumer Protection Division and awaiting a decision.

Rented Maggies place II, 8-24 to 8-31 2025. please read!!!!…read moreThis is a DUPLEX. this was not stated ANYWHERE in the listing. advertising a sun deck, nope. that's only for the upstairs renter. Good luck parking if the other tenant has two cars. We have a 3/4 ton truck also, so use your imagination. Anyway, the point is that you're only renting HALF of what's in the picture. Again, they never mention it in the ad, intentional misadvertising. Outright theft in my book. Aside from that, the bathroom mirror was laying on the floor because the hook broke. Obviously just left there by the cleaning service, since the screw was carefully laced on the counter. This is the 3rd year in a row that we were burnt by Joe Lamb, so I suppose it's our fault. Do NOT trust Joe Lamb. EVER.

Terrific rental management company. Pricing and check-in notes were clear. We had some minor…read moreissues, which they addressed right away. They stayed in touch via text and email, letting us know when the plumber was scheduled to come. Super responsive. Half way through our 3 week stay, they gave us the option of getting fresh linens delivered, which was super convenient. Someone maintained the hot tub on a regular basis without being intrusive. This company gave us the feeling that they had our back if anything went awry. We've rented beach houses (VA beach) for many years. The beach environment is very harsh. Rental homes can be in wildly different conditions depending (I think) on the owners and not the rental company. Sometimes a house is old and fraying around the edges, sometimes updated and sparkling. Sometimes renters leave the place a wreck and the cleaners barely have time to put it back in order. If an updated, newer place is important to you, let the rental company guide you to the right homes. P.S. Our house was spanking clean and in excellent condition. I believe the owners take pride in their home, which is well managed by Outer Banks Blue. Great house + great company = great vacation.

I wrote an honest review about our experience and the property we rented. they deleted it off their…read morewebsite. The house was dilapidated and so many things were broken. showerhead was absolutely disgusting and the shower curtain rings were rusty. hot tub was filthy we had to wait several days until it was cleaned and we could use it. The door leading out to the balcony wouldn't lock and we had small children with us. Our complaints were legitimate and instead of acknowledging it and apologizing, they delete our comment. wont be using them ever again. What a scam.

I have had wonderful help booking a house over Thanksgiving. Jennie May was so helpful. I think she…read moremight have been as happy as me to get the house. Wonderful.

After renting the same house for 20 years (and 5 more years at another house) through Sun Realty,…read morethey have booked our house out from underneath us for next year, while we are still here in it on vacation. It has always been a policy that the current renter has first option to book for next year. This policy I believe is pretty standard throughout all rental companies, but Sun Realty! We have been informed that it is now first come first serve and we need to change our weeks. No, we had to change realtors. We're charged a cleaning fee (WHY?), and for what! Every year I need to wash EVERYTHING in the kitchen before we can use anything. Things were so greasy that they almost fell out of your hands. We have a king size matress pad on a queen size bed. At least we had one. Have arrived to no matress pads or wrong size. No shower curtain, vaccuum cleaner that had a broken belt, so you know that nothing was cleaned. Had a toilet that wouldn't flush, and the list goes on and on over the years and nothing has improved. If anything, it's worse!!! If I could rate Sun a -10 I would! They are a terrible company to deal with and they don't care at all about their guests! All they want is the money! NEVER USE THEM AND I WOULD NEVER RECOMMEND THEM TO ANYONE!!!! WISH THE OWNERS COULD SEE THIS AND KNOW WHAT THEY ARE DOING TO THEIR GUESTS!

Port O'Call III unit 537-B. I initially booked this home based on the close to 5 star reviews it…read morehad. I wish I had noticed most of those reviews were from years ago! From the moment I and my family arrived at this house, we had one problem after another! First this home is very old and in need of serious upgrades! Upon arrival we noticed a very strong urine odor, and musty/mildew smell. So we went out and bought some air fresheners. I contacted Sun reality and they did send someone out the the next day to spray a deodorizer, and they also put in a de-humidifier. The house was also dirty and sandy, and the carpets and furniture have stains on them. By day 3 we noticed the smell returning, and noticed a widow open in a loft about 20 feet off the ground and Sunbelt had to send someone out to close that. But that might explain why the home had serious temperature fluctuations and outside noise coming in. But why was that window open in the first place, maybe to mask the smells? The home is very "musky" with mold and mildew growing on the inside of the shower curtains too. Paint is also peeling and coming off the walls of this house. An even bigger issue is the sub flooring coming up on the bottom level of the house, with strips of flooring popping up everywhere, so we had to wear shoes to avoid stubbing our toes and cutting the bottom of my feet on loose flooring, Again, sunbelt came out but just used tape to try and push the flooring down. Needless to say the flooring popped back up again the next day, and so he had to throw blankets over top the flooring to avoid injuries to our feet. And when it came to the hot tub, and was very dirty and sandy, and a film on top of the water that looked gross. It also kept flashing "filter change 5 days overdue" which told me it not been cleaned nor serviced before our arrival. And the light above the hot tub was burnt out, but they did have an old string of Christmas lights around the hot tub, so I assumed that was meant to provide light, but when I plugged them in I got a very nice shock/electrical jolt! And we also had an ant issue in this home too! This was supposed to be a nice 7 day vacation, but we ended up leaving 2 days early because of all the issues. I did ask to be reimbursed/partially refunded for all the problems we had, but that request was ignored. I understand having some problems/issues with vacation properties, but not all the issues we had above!

Rented Seaside NAN-05 the week of July 18'th 2020. Arrived after checkin time of 5 to see that the…read morehouse had not been sufficiently cleaned or sanitized, as they stated was the Covid policy and the reason for delayed check in times. Counters and kitchen table were sticky, hardwood flooring was still sandy and the restrooms had hair in the showers and dirty toilets. Bugs in the window sills and the furnishings in the house were dingy and old- including the mattress covers which were filthy and stained. Luckily we brought our own linens from home and cleaning supplies, and I cleaned thoroughly prior to letting my children touch anything. VERY disappointed in the customer service and attention to cleanliness. Update 8/2/20 They have disabled the review feature on Facebook as well as the webpage. I received a phone call from Lisa Nicholson who offered $75 for a cleaning fee back to me, which I told her she can keep because that's a joke. This company is the worst and has THE worst customer service ever.

We took a last minute trip Easter weekend as an end of my daughter's 18th birthday…read more The cottage is so cozy and had everything we needed. The proximity to the beach was an absolutely bonus for the teens. Very close to restaurants but you really don't have to go anywhere as everything that you have at home, they have it at the cottage. Great communication with owner! I would recommend this cottage to everyone. Perfect view of the beach from the screened porch while enjoying your coffee or choice beverage.

Terrible customer service - they will pick and choose who they feel should receive early check in…read morefor free or with a fee. After many years of this we will find a new house managed by a different company.

Stan White (SW) realty manages this home but used VRBO to post. Rented vaca home arrival 6/10/23…read more Received text from SW after check in that washer broken. (Why they waited until after check in is a mystery ). They stated (after I pressed what we were to do) that Maybe fixed in couple days. But then No repair and no communication regarding if it would ever be fixed. It wasn't. Of course none of the occupants of this big home had enuf clothes. Time spent at Laundromat instead the beach. Also evening of check-in no linens. No one at rental office answering phones including linen service. Spent the night at Walmart spending $$ on linens. Of yeah - stopped up toilet too (but that was fixed next day). All week I heard "you'll be compensated " - per KC of SW. But once u check out nothing! Ghosted. Update: SW refunded the money spent w linens plus little for "the inconvenience " a week after check out. No notification but found in review of bank account. Warning- this house rented via VRBO so read carefully. VRBO will list Stan White as management company. I've reported to VRBO. Also Placing my review In VRBO house review comments. I wish I had seen all these reviews in Yelp before I reserved! At the time I selected this home there were no reviews in VRBO.

The house is ok. But my boyfriends sister and her family rented a home for a week. She happened to…read morecome early to see if she could check in. It did not happen when it was time to check in. No explanation why her rental wasn't ready. The office was not ready to give anyone keys. She recalled there was about 20 families waiting for their keys. The receptionist could not give any answers. If the house isnt ready and needs to be inspected. . Just say it. We stayed with them for a few days. The beds were comfy. A few things needed to be dusted. Like there fan they had in one of the bedrooms. It was disgusting. Overall the house was comfortable and great for our stay. My boyfriends sister just wasn't happy with the keys situation.

I attempted to rent a house managed by Nags Head Realty and my rating reflects the false…read moreadvertising and dishonesty with which they post rental rates & fees on VRBO. Specifically, in discussions about a rental, we had reached an agreement on price and began to initiate payment, at which time the company tried to raise the rental rate with a 'mandatory' 10% ($75) 'booking fee' and another $45 fee for some sort of non-refundable rental insurance; neither was mentioned in the fees section of the VRBO site, and so both seemed completely arbitrary and out-of-the-blue. The VRBO sites for houses managed by this company specifically state rental rates per week, and below the quoted rates is written the words "Notes: Prices start at the following rates excluding taxes and *optional* extras." I expected taxes, of course, but the extra $120 charges were out of the blue and neither was optional nor negotiable, as per discussions with the company... so, a bad case of false advertising. If a company is going to say they'll charge one amount for a service then try to charge another amount, well that's dishonest and deserves to be reviewed accordingly. I suggest taking your business to other rental agencies in the area that don't try to weasel extra money out of the renter. It's worth mentioning, also, that this negative experience blew up a week-long rental of a house that will now likely sit vacant for this week, since it was a short-notice rental of a vacant property (move-in would have been today). So, they blew it for their client as well as the prospective renter (me).

From the owner: Nags Head Realty provides Vacation Property Rentals and Sales in the Outer Banks of North Carolina…read more Rentals from Duck to South Nags Head. Weekly cottage and condo rentals, partial week rentals, brochure available, internet access, pool.

We rented Grandma's Cottage from Cola Vaughan for the second time in 3 years 9/8-9/22/24. In 2022,…read morethe view from the gazebo was spectacular. We could sit on the covered deck and see the waves breaking on the shore. This year with , the beach replenishment, we had a view of a dune. ALL we could see was a corner of the horizon looking south. We were not told that this " oceanfront " property had no view of the ocean except from the upstairs bedroom windows. While technically this is an oceanfront home, we were extremely disappointed by the fact THAT WE COULD NOT SEE THE OCEAN! While we appreciate that it is a pet friendly home, the upholstry on the furniture was filthy,obviously not cleaned from the last time we were there and it was filthy then. Just because we are dog people does not mean we want to sit on grimy sticky ( uncomfortable) furniture.​ We covered everything with sheets. We spent 2 weeks looking at each other as the weather was not conducive to sitting on the beach. We would have had a better view- and cheaper vacation in a house across the street. I wrote this same review on Cola Vaughan's website but they did not publish it.

It's very regretful to share this information about this realty group, but it must be said. We…read morebooked a property for our family of 6 for Memorial Day weekend in outer banks. Then, COVID-19 happened. Two of our family members have underlying health conditions and one had a note from his neurologist stating he cannot travel. Period. Not allowed. When we contacted the realty group - they said "we are all in the same boat." Let's be clear, we are not. Those with underlying health issues aren't breaking contracts out of fear, they are at the advisement of doctors. The right thing to do would have been to return our deposit. But they refused. Character and ethics of businesses are shining through right now - pay attention. We will never select one of their proprieties again.

We ended up realizing part way through the night that the sheets weren't changed from the previous…read morecustomer. There was sand in the bed. My husband killed a roach in the bedroom. There was a piece of a broken bottle, looked like the neck part of a beer bottle on the floor.

We booked a first-floor unit (First Flight condos in Kill Devil Hills) and paid in full 3 weeks…read morebefore our scheduled vacation. $1,400 for a Thursday check-in, Sunday check out. On Monday (3 days before our vacation), we got an email informing us that "there will be some painting and deck work, thank you for your understanding." At 8:30 in the morning of our first day, there is banging, hammering, drilling, nail-gunning, sawing, RIGHT ON OUR OCEANFRONT DECK. A whole crew is tearing down the building's first-floor's exterior and rebuilding it, with the crew on ladders looking right into our unit for the whole day. Some "deck work"! I wish the attached pictures could convey the noise. The constant drilling made walls shake. This goes on 8:30 to 5:00 every day, that is, the hours when people rent such a property on the assumption that they can relax on the waterfront deck, enjoy a glass of wine at the sound of the waves, or at least take a nap in peace. Upon our calling First Flight, a condescending staffer kept repeating the words "unfortunately," "not in our control," "you do what you think you need to do," and the like. I tell you what should be IN THEIR CONTROL: being upfront with customers about the extent of the work being done, the location (literally the renters' unit), and the hours (all day every day). To boot, the garage's lights are not working, and upon arrival our patio was strewn with broken shingles and nails (!!!) apparently from the work being done to the second floor. Upon talking to the neighbors renting another unit, they said (and I quote) "they've seen the last of me." A minimally-professional company would a) block off rental availability of units subject to this kind of rebuilding until completion, b) or at least inform customers of the ACTUAL nature and extent of the work, c) understand that a 3-day "vacation" in such conditions is not worth the full (that is, "regular") price. That they (essentially) told us "too bad, stuff it and get off our phone" speaks very poorly of this company. If you read this, run from these uncaring, unprofessional, condescending crooks. I seldom leave bad reviews, but this experience really cops the prize.