Everything went well so much towels you could last a long time with and always clean as a returning…read morecustomer this company is worth the stay! WILL COME AGAIN

Absolutely horrible customer service. Do not use this company. Advertised as ocean front, the beach…read morein front of the house is closed. We were never notified. No refund given. This is our view from Dolphin Lookout. We should have read these reviews before booking as it appears that this company has deceived similar renters in the past.

Vacation rental for a week in South Nags Head. The unit owner locked the thermostat down so it…read morecould not be adjusted below 72 degrees. We were not told of this restriction nor was it in the rental agreement. Outer Banks Blue offered up box fans as a resolution. Heat rises and at night 72 was pretty miserable, The manager refused to speak to us, we had to deal with a go between In the office. It took 3 calls to get the owner to allow a lower temperature at night and even then if you touched the thermostat to raise it even a degree it locked you out. The dryer in the house must be 25 years old and a lot ad of beach towels took 3 hours to dry. Called maintenance and their resolution was to tell us to do smaller loads. Just not very renter oriented. If you're an owner they're probably fine.

This review is for 'Coastin Corolla' vacation rental. Reviews are not added to the Vrbo site so I'm…read moreadding it here. Location was okay, beach access was not handicap accessible fyi. Sectional needs replaced, it's in poor shape. Cabinet doors hanging off henges need fixed. Light bulbs out. AC was out so we got window units for bedrooms. That helped us sleep but the rest of the house was 85 degrees. Pool was to be heated and we only got about 1.5 days of heat before we had to call them out a total of 2x. A lot of money to heat pool and not get a full week of it. Police were called out 3x to nearby houses. People walked the street all hours of the night. A bag of rocks was thrown over our privacy fence one evening. We wouldn't stay here again.

After renting the same house for 20 years (and 5 more years at another house) through Sun Realty,…read morethey have booked our house out from underneath us for next year, while we are still here in it on vacation. It has always been a policy that the current renter has first option to book for next year. This policy I believe is pretty standard throughout all rental companies, but Sun Realty! We have been informed that it is now first come first serve and we need to change our weeks. No, we had to change realtors. We're charged a cleaning fee (WHY?), and for what! Every year I need to wash EVERYTHING in the kitchen before we can use anything. Things were so greasy that they almost fell out of your hands. We have a king size matress pad on a queen size bed. At least we had one. Have arrived to no matress pads or wrong size. No shower curtain, vaccuum cleaner that had a broken belt, so you know that nothing was cleaned. Had a toilet that wouldn't flush, and the list goes on and on over the years and nothing has improved. If anything, it's worse!!! If I could rate Sun a -10 I would! They are a terrible company to deal with and they don't care at all about their guests! All they want is the money! NEVER USE THEM AND I WOULD NEVER RECOMMEND THEM TO ANYONE!!!! WISH THE OWNERS COULD SEE THIS AND KNOW WHAT THEY ARE DOING TO THEIR GUESTS!

I have had wonderful help booking a house over Thanksgiving. Jennie May was so helpful. I think she…read moremight have been as happy as me to get the house. Wonderful.

I rented Guilford in Kill Devil Hills specifically because the photos on the listing showed it was…read moredirect open oceanfront from the house to the beach. There are 8 photos showing wide open access to the beach in front of the home, side of the house , and looking down the beach from the deck of the house, the description also reads: " When you're ready to hit the beach, just walk out your back door and you're there ! " Imagine our surprise and disappointment when arriving to discover there is a 6 ft high dune in front of the house right up to the back deck and steps. One must walk under the house and use a public access path to get on the beach and walk down to get in front of the house. This is very misleading and dishonest to people that wish to rent a beach house with direct access. Considering the price of the rental is very high compared to other OBX rentals we have enjoyed in past years, in my opinion, due to the subpar decor , dated furnishings , worn out carpet in the bedrooms, and only 2 baths to five bedrooms, the only reason I chose to rent the home was the beach access directly from the back deck of the house. In fact, the lead photo for this property is a photo of a wide open expanse of the beach leading from the deck. The manager I spoke with was very defensive although he did agree some of the photos were misleading, but kept arguing some of the photos shows the dune. There is one sunset photo that shows a portion of a dune with a shot of the beach, which isn't clear if that's even in front of the house, since the other 8 photos shows no dune. One could surmise that one photo is a photo of the beach area. When pressed on why the photos have not been updated to show the dune obscuring direct access , he ended the conversation. I don't recommend this rental property or rental company.

Port O'Call III unit 537-B. I initially booked this home based on the close to 5 star reviews it…read morehad. I wish I had noticed most of those reviews were from years ago! From the moment I and my family arrived at this house, we had one problem after another! First this home is very old and in need of serious upgrades! Upon arrival we noticed a very strong urine odor, and musty/mildew smell. So we went out and bought some air fresheners. I contacted Sun reality and they did send someone out the the next day to spray a deodorizer, and they also put in a de-humidifier. The house was also dirty and sandy, and the carpets and furniture have stains on them. By day 3 we noticed the smell returning, and noticed a widow open in a loft about 20 feet off the ground and Sunbelt had to send someone out to close that. But that might explain why the home had serious temperature fluctuations and outside noise coming in. But why was that window open in the first place, maybe to mask the smells? The home is very "musky" with mold and mildew growing on the inside of the shower curtains too. Paint is also peeling and coming off the walls of this house. An even bigger issue is the sub flooring coming up on the bottom level of the house, with strips of flooring popping up everywhere, so we had to wear shoes to avoid stubbing our toes and cutting the bottom of my feet on loose flooring, Again, sunbelt came out but just used tape to try and push the flooring down. Needless to say the flooring popped back up again the next day, and so he had to throw blankets over top the flooring to avoid injuries to our feet. And when it came to the hot tub, and was very dirty and sandy, and a film on top of the water that looked gross. It also kept flashing "filter change 5 days overdue" which told me it not been cleaned nor serviced before our arrival. And the light above the hot tub was burnt out, but they did have an old string of Christmas lights around the hot tub, so I assumed that was meant to provide light, but when I plugged them in I got a very nice shock/electrical jolt! And we also had an ant issue in this home too! This was supposed to be a nice 7 day vacation, but we ended up leaving 2 days early because of all the issues. I did ask to be reimbursed/partially refunded for all the problems we had, but that request was ignored. I understand having some problems/issues with vacation properties, but not all the issues we had above!

We took a last minute trip Easter weekend as an end of my daughter's 18th birthday…read more The cottage is so cozy and had everything we needed. The proximity to the beach was an absolutely bonus for the teens. Very close to restaurants but you really don't have to go anywhere as everything that you have at home, they have it at the cottage. Great communication with owner! I would recommend this cottage to everyone. Perfect view of the beach from the screened porch while enjoying your coffee or choice beverage.

Terrible customer service - they will pick and choose who they feel should receive early check in…read morefor free or with a fee. After many years of this we will find a new house managed by a different company.

Stan White (SW) realty manages this home but used VRBO to post. Rented vaca home arrival 6/10/23…read more Received text from SW after check in that washer broken. (Why they waited until after check in is a mystery ). They stated (after I pressed what we were to do) that Maybe fixed in couple days. But then No repair and no communication regarding if it would ever be fixed. It wasn't. Of course none of the occupants of this big home had enuf clothes. Time spent at Laundromat instead the beach. Also evening of check-in no linens. No one at rental office answering phones including linen service. Spent the night at Walmart spending $$ on linens. Of yeah - stopped up toilet too (but that was fixed next day). All week I heard "you'll be compensated " - per KC of SW. But once u check out nothing! Ghosted. Update: SW refunded the money spent w linens plus little for "the inconvenience " a week after check out. No notification but found in review of bank account. Warning- this house rented via VRBO so read carefully. VRBO will list Stan White as management company. I've reported to VRBO. Also Placing my review In VRBO house review comments. I wish I had seen all these reviews in Yelp before I reserved! At the time I selected this home there were no reviews in VRBO.

The house is ok. But my boyfriends sister and her family rented a home for a week. She happened to…read morecome early to see if she could check in. It did not happen when it was time to check in. No explanation why her rental wasn't ready. The office was not ready to give anyone keys. She recalled there was about 20 families waiting for their keys. The receptionist could not give any answers. If the house isnt ready and needs to be inspected. . Just say it. We stayed with them for a few days. The beds were comfy. A few things needed to be dusted. Like there fan they had in one of the bedrooms. It was disgusting. Overall the house was comfortable and great for our stay. My boyfriends sister just wasn't happy with the keys situation.

I attempted to rent a house managed by Nags Head Realty and my rating reflects the false…read moreadvertising and dishonesty with which they post rental rates & fees on VRBO. Specifically, in discussions about a rental, we had reached an agreement on price and began to initiate payment, at which time the company tried to raise the rental rate with a 'mandatory' 10% ($75) 'booking fee' and another $45 fee for some sort of non-refundable rental insurance; neither was mentioned in the fees section of the VRBO site, and so both seemed completely arbitrary and out-of-the-blue. The VRBO sites for houses managed by this company specifically state rental rates per week, and below the quoted rates is written the words "Notes: Prices start at the following rates excluding taxes and *optional* extras." I expected taxes, of course, but the extra $120 charges were out of the blue and neither was optional nor negotiable, as per discussions with the company... so, a bad case of false advertising. If a company is going to say they'll charge one amount for a service then try to charge another amount, well that's dishonest and deserves to be reviewed accordingly. I suggest taking your business to other rental agencies in the area that don't try to weasel extra money out of the renter. It's worth mentioning, also, that this negative experience blew up a week-long rental of a house that will now likely sit vacant for this week, since it was a short-notice rental of a vacant property (move-in would have been today). So, they blew it for their client as well as the prospective renter (me).

From the owner: Nags Head Realty provides Vacation Property Rentals and Sales in the Outer Banks of North Carolina…read more Rentals from Duck to South Nags Head. Weekly cottage and condo rentals, partial week rentals, brochure available, internet access, pool.

We rented Grandma's Cottage from Cola Vaughan for the second time in 3 years 9/8-9/22/24. In 2022,…read morethe view from the gazebo was spectacular. We could sit on the covered deck and see the waves breaking on the shore. This year with , the beach replenishment, we had a view of a dune. ALL we could see was a corner of the horizon looking south. We were not told that this " oceanfront " property had no view of the ocean except from the upstairs bedroom windows. While technically this is an oceanfront home, we were extremely disappointed by the fact THAT WE COULD NOT SEE THE OCEAN! While we appreciate that it is a pet friendly home, the upholstry on the furniture was filthy,obviously not cleaned from the last time we were there and it was filthy then. Just because we are dog people does not mean we want to sit on grimy sticky ( uncomfortable) furniture.​ We covered everything with sheets. We spent 2 weeks looking at each other as the weather was not conducive to sitting on the beach. We would have had a better view- and cheaper vacation in a house across the street. I wrote this same review on Cola Vaughan's website but they did not publish it.

It's very regretful to share this information about this realty group, but it must be said. We…read morebooked a property for our family of 6 for Memorial Day weekend in outer banks. Then, COVID-19 happened. Two of our family members have underlying health conditions and one had a note from his neurologist stating he cannot travel. Period. Not allowed. When we contacted the realty group - they said "we are all in the same boat." Let's be clear, we are not. Those with underlying health issues aren't breaking contracts out of fear, they are at the advisement of doctors. The right thing to do would have been to return our deposit. But they refused. Character and ethics of businesses are shining through right now - pay attention. We will never select one of their proprieties again.

We stayed at Sunset Resort right after Michael went through. The unit itself is very nice. We…read morehave stayed in other units in this building as well and have been happy. This time, there were a couple of minor issues such as debris in the car port area which was cleaned up on the last day of our stay. We were initially given just one key. FFR did arrange for a 2nd one. The cleaning could have been a little better. One of the bedrooms had not been vacuumed. The base of the toilet in the 2nd bathroom had not been properly cleaned. Also, someone left an alarm clock set for 12am. Ha ha! Great fun! Thanks again! This property is NOT really boardsport friendly. The bulkhead directly behind the building has a 7-8' drop to the sound floor. Behind the pool area it is only 5', which is workable but you have to carry your equipment an extra 100'. For windsurfers this is ok because here, the water out to the sound is deep enough and you can sail out without too much trouble. It's very shallow just behind the building. For kiters, it puts you between the resort's pier and then pilings on the adjacent property. The storage locker is ok for kite equipment. Windsurf storage is on the concrete floor of the carport.

We ended up realizing part way through the night that the sheets weren't changed from the previous…read morecustomer. There was sand in the bed. My husband killed a roach in the bedroom. There was a piece of a broken bottle, looked like the neck part of a beer bottle on the floor.