The Dothan location is beautiful! I take advantage of the complimentary water testing regularly…read moreand Chris and Brittany are always so helpful and kind. They have a great spa selection and Chris is extremely knowledgable. Tell him what you want, and when you want it, and he makes it happen! Customer service is everything to me and as long as the staff remains there I won't go anywhere else.

The absolute best place for Swimming Pools , BIG GREEN EGG DEALER , Polaris dealer , CALDERA SPA…read moreAND HOT TUB DEALER ! Incredible customer service friendly hometown location feeling , Complimentary water testing for hot tubs and Pools !

English Pools is THE BEST pool company in the Montgomery / Prattville area! We have had them do…read morework for us on multiple properties for us and could not be more impressed! Michele is GREAT to work with and their team is one of the best vendors in ALL trades that we work with in Montgomery and the surrounding areas!

English Pools -- The Jury is Out. Today is April 16, 2025. I…read morelive in Montgomery, Alabama. English Pools built my gunite pool in the spring and summer of fall of 2016. So I have had 8 summers of use in it. I've replaced the LED lights already and have called in 2023 to have these replaced again, and I have coping that is coming loose. I actually spoke to the owner who said he would come and replace them at my cost, which I understood on the lights, but not on the coping. I'm having issues with service now. Calls not returned, and text sent. Are you in the same place I am? Trying to get service on the product you purchased and thought they would be willing to stand behind their own work? Initially they did, but where is the long term customer service. Recently someone in the office told me, they were too busy building pools, that I should find another company to address my lights and coping issues. REALLY? Now, I understand there has been a tragedy in the family recently, and for that I am sorry. But this has been going on longer that the last couple of weeks or months, this has been since the Fall of 2023. I hope this company can respond and get back in touch and Sincerely, James

Prompt response to our request for an estimate and very fair with his pricing. Will definitely keep…read moreeveryone updated on how the work goes.

Beware. Not licensed nor insured. Has none of his own equipment. Patio didn't last 3 months and he…read morewould not honor his warranty for HIS MISTAKES. Lesson learned.

Did not have a good experience! I set up an appointment for someone from the company to come to my…read morehouse at a specific time to give me an estimate. This was about a week prior to the arranged appointment. I didn't get a call from them to verify the appointment so I called about an hour before they were to arrive. I was told that they were not coming because I was out of their coverage area. This is a TERRIBLE way to do business and treat customers as I had rearranged my day to meet their representative. They could have AT LEAST called. CANNOT AND WILL NOT EVER RECOMMEND THEM!! Also, the female that I spoke with was very short on the phone and not very courteous.

I had this company resurface my pool with epoxy paint. They didn't follow directions and throw…read moresand on wet paint because epoxy is slippery. Came and put an after market "fix" (that the paint manufacturer said wont last) on part of it but not all of the areas that can cause a slip injury. Their fix collects dirt and my steps have areas where dirt won't come off. They also didn't read directions that said not to put paint on during hot days cause it will cause the paint to blister. There are blisters all over the fiberglass sides that will peel according to paint manufacturer. I was told by the owner that the instructions say to throw sand to only to protect paint company liability. Doesn't this company care about theirs or mine? Their contract says you have to mediate problems with BBB, can't sue. DONT AGREE TO IT. Its n the back of the contract. Ive yet to see if he actually fixed the leaks. Time will tell. If you read other reviews on this company online, you will see how poorly they are on standing behind their work and the owner ALWAYS attacks the customer. As usual, he blamed me and my roommate for HIM not following directions. As I was calling around trying to find someone to fix his mess, I heard at least a half dozen times that he does follow up work just like he did mine...he doesnt. He gets defensive/childish and blames the customer. There are better companies out there who treat customers like they should and stand behind their work. He was no better than pool companies I've dealt with, only cheaper...until you have to redo his shotty work. Don't just listen to me, Google him.