I have gone into Cloverdale Jewelers several times now. Today I was there to pick up some jewelry…read morethat I was having sized and soldered together. Each time I go there I am greeted as soon as I walk through the door. Everyone is so friendly. They did an amazing job once again.

Absolutely the best jeweler I know. Would recommend him over anyone. Can repair watches and…read morejewelry. Can make your old jewelry into something new. Does appraisals too.

The ring repair work was beautiful--I'm happy with the result. However, the customer service left a…read morelot to be desired. I had to follow up with them myself to learn my ring was ready. I showed up during business hours, only to find the shop closed, and couldn't get anyone on the phone. There was also a miscommunication about the cost--when I spoke with them about the repair, I was told $150. When I called to see if the ring was ready, I was told I owed nothing due to store credit. When I finally caught up with them while they were open to pick it up, they charged $150. That matched what the jeweler told me up front, so there was no issue there, but it highlighted the lack of internal coordination. I won't be returning due to their inconsistent hours and poor communication.

So disappointed in them. I always prefer to shop local but they have me rethinking that philosophy…read more Bought an engagement ring and wedding band from them. They were unable to deliver anywhere remotely close to dates promised. Had the wedding band 4 months and ended up taking it to Kay's for repair as the settings were coming loose. They are to quality and customer service what the Titanic was to marine safety. Short answer- go anywhere but here.

Tom is the best -- and the most honest! -- jeweler around. Plus, it is also amusing to see a guy…read morewho used to be an NFL lineman playing with tiny, very valuable rocks. He sells all kinds, but diamonds are always the big thing everyone sells so I'll concentrate on that. 1. Tom will not sell you a diamond until he is sure you understand what you're buying: cut, clarity, carat, and color. I did not know any of that when the women (ALL of them!) in my office insisted that I go to see Tom before I bought an engagement ring from anyone else, so I got a whole hour of very useful instruction. This also happens to be a very good way to learn how many high-end jewelers are ripping you off. 2. Pro tip (from Tom): never buy a diamond already in a setting. The setting makes it look twice as bit, which is the reason most retail stores will always show you ring already in a setting. 3. Tom not only allows you, but insists that you look at what you're thinking of buying under a microscope. Every diamond has flaws, and he will show you exactly what they are. 4. Tom will show you exactly how much he paid for the stone you are considering buying, and he'll show you what his mark-up is. It was really a great experience buying from Tom, and the wife got a very nice diamond for a reasonable cost (up to you whether to reveal that, but mine was glad I hadn't been silly with our money). Pro tip #2 (also from Tom) is to take Tom's valuation to your insurance agent when you get insurance for the jewelry.

Forty years ago my Dad was offered a diamond ring by his banker. The ring had five, half-carat…read morestones. I took the ring to Tom Neville before my Dad paid the banker. Tom showed me the flaws in every diamond under microscope. The clouds and imperfections could easily be seen. It kept my dad from making a bad investment. I never forgot that.

Super cute store in Prattville, I had to stop in because I'm from New York and just relocated to…read moreprattville for my husband job. Needless to say its an adorable store. Lots of fun jewelry, bags, candles, tops and more :) also the owner Jan was awesome to talk to and she shared some knowledge about the area! I will be going back in to check out new merchandise! Go check it out girls!!

I can't say enough good things about this place! The owners were super friendly and helpful. I…read morewasn't sure where to start when getting my wife's engagement ring, and they made the whole process so easy and simple. They were able to make my wife a custom engagement ring that couldn't have turned out better. Definitely recommend and will be back again.

I don't normally leave reviews but the owners Jeannette Pallida-Southerland and Jeff Southerland…read morewere just so confrontational and rude over the smallest things, I couldn't even register for the life of me how they are still in business. She was mostly the instigator but the husband didn't help much in resolving anything. Honestly, just save yourself a headache if you can and go elsewhere.

To be honest with the customers and stop overcharging them. A ring that should have cost for…read moreresizing between $50 and $150. They charge me $220. Plus tax. I probably will never buy anything from them because of this experience where they overcharged me to resize a wedding ring. After getting a response from Lyle the business manager, he is a pompous ass. And I warn everybody stay away from Marquiette's . I would advise everyone looking for jewelry to steer clear of this establishment. You probably get a lot more bang for your buck anywhere else you would go.

I got the most beautiful tennis bracelet from Marquirette's. Working with Mary Anne was a pleasure…read more So nice and helpful with good communication. Highly recommend! I will be a returning customer in the future.

I could no longer open the clasp on a treasured pendant necklace, and they replaced that clasp with…read morepretty magnets that they soldered onto the chain. I am very happy

I recently visited Dillon's jewelry store and had a fantastic experience! The staff was incredibly…read moreknowledgeable and friendly. I highly recommend Dylan's for anyone looking for unique jewelry and excellent customer service!

Horrible customer service -- complete waste of my time. I…read morecame all the way out of town because I was actually excited to visit this shop and support the business. I even called ahead of time just to make sure what time they closed before making the trip. When my boyfriend and I arrived, I walked around and saw several things I was interested in and wanted to ask about, including the teas and Krystal's. One employee was standing and talking with someone away from the counter, so I waited for an opportunity to get some assistance. There was someone sitting in the chair at the front counter, and my boyfriend and I both said "Excuse me" to get their attention. Instead of acknowledging us or offering any help, they continued their conversation. At that point, we simply walked right out. I came prepared to spend my money and support this business, and instead I was completely ignored. Why call ahead, drive all the way out there, and waste my time just to be treated like I wasn't even there? Customer service matters. I'll gladly take my business somewhere that actually appreciates customers. I will not be coming back.

I love Phil's oil blends and bath salts! He offers a great selection of crystals at affordable…read moreprices, along with jewelry. And there's usually a sale every month as well. The store has great vibes, and I always find what I need, plus five more things I didn't know I needed. I see a few low-star reviews, and it's helpful to have an idea of what you're looking for before you go. The owner is very knowledgeable, but he'll be more open to questions if you're not using his time like a Google search. Phil has given me some excellent guidance, and I love coming by anytime I'm in the area.