My husband and I picked out an engagement ring at Marquirette's in Sept of 2011. It had lots of tiny diamonds around the large stone and on the prongs. At the time we picked it out and at the time he purchased the ring, we were never told about any problems with the setting. We were also under the impression that the ring had been built at Marquirette's, after all their slogan is "We really build it." My husband gave me this ring on Sept 7, 2011. On Sept 9 1 of the tiny diamonds fell out. Since I had just received the ring, I was very upset to already have a problem. I took it to Marquirette's and was told rudely it would be 10 days before I would get it back. Several days later I got the ring back. Between Sept 9, 2011 and March 29, 2013, this ring had 10 stones fall out of it. This even happened on my wedding day. Nearly every time I sent the ring for repair, I had to repeatedly call to check on the status and to ensure that my ring was being worked on. Once I was told the ring would be delivered back to me by a certain date, and when I called the store the repair had not even been started. By early Dec 2012 I was fed up with this situation. I called Lyle, one of the owners of Marquirette's, explained the situation, and requested his advice on how to solve it. His suggestion was that he should rebuild the ring for me from scratch. I agreed to this resolution, and he told me on Dec 14, 2012 that the rebuilt ring would be completed by mid-Jan 2013. I also learned through this conversation that the ring had not been made at Marquirette's. Rather, it had been made by a wholesaler. This was the first time my husband or I had ever been told this. In fact, the appraisal that I received from Marquirette's, that was signed by Lyle, and I used to insure the ring stated, "Custom Made by Marquirette's." On Jan 31, I called the store to inquire about my new ring. No one at the store knew anything about it and Lyle was out for two weeks. I was told by one of the sales women that she was going to text Lyle, find out the status of my ring, and call me back. I never received a call back. A couple of days later I called and asked to speak to Benjy, who is a jeweler and Marquirette's son. I again explained everything that had happened to him. He told me that Lyle had not even started on the ring, and probably forgot about it. Benjy said that Lyle's suggestion was not the best solution, rather I should send the ring to him to re-tip every prong and make the ring stronger. I did this in Feb of 2013. I received the ring back about 2 weeks later. About a week or so after receiving the ring back, another diamond fell out. I was disgusted, and decided rather than calling the store I was going to wait until March 29th when I would be in town. On March 25, I emailed Benjy to tell him what happened and he said to bring the ring to the store and he would fix it. On March 29th my husband and I went to the store. We sat in the store for about 20 minutes before anyone would even help us. When we were helped, it was by Marquirette. I started to explain the story, and she told me to come to her desk. She looked our account up, and then she looked at the ring through the lens. She said, "This ring looks like it has been drug through concrete." She wanted my husband and me to look at the ring through the lens too, and we did. I know nothing about jewelry, but the setting was clearly in horrible condition. Marquirette said that the ring was falling apart. She had no explanation as to why this was happening. Even she seemed perplexed and said it didn't make sense since Benjy had just retipped the prongs a little over a month previously. Marquirette offered us 3 options as solutions: Rebuild the ring from scratch and in the meantime put my diamond in a solitaire setting; Give us a solitaire setting worth $340 for free and give us store credit in the amount of $700 (the amount we paid for the original setting); Give us our money back for the setting. While we were in the store her exact words to us were "Do you want your money back?" She also told me that if I wanted to purchase the solitaire setting she would give me the difference in it and the $700 we paid. I told her we wanted to think about it, and we would be back. We returned about an hour and a half later. When Marquirette came back out to the front, I told her I had decided that I wanted to purchase the solitaire setting for $340 and I wanted the difference back, which would have been $360. Her immediate response was "I'm not giving you your money back!" Her complete tone and demeanor had changed from earlier. She said that she never told me that she would give us the money back and that there were "2 sides" to this story. She insinuated that the ring was damaged because of something I had done to it, and she said that when the ring was sold to us, it was not in that condition. She was very rude and dishonest. She even retracted her offer to give me the $340 solitaire with $700 credit read more
