English Pools -- The Jury is Out. Today is April 16, 2025.
I live in Montgomery, Alabama. English Pools built my gunite pool in the spring and summer of fall of 2016. So I have had 8 summers of use in it. I've replaced the LED lights already and have called in 2023 to have these replaced again, and I have coping that is coming loose. I actually spoke to the owner who said he would come and replace them at my cost, which I understood on the lights, but not on the coping. I'm having issues with service now. Calls not returned, and text sent. Are you in the same place I am? Trying to get service on the product you purchased and thought they would be willing to stand behind their own work? Initially they did, but where is the long term customer service. Recently someone in the office told me, they were too busy building pools, that I should find another company to address my lights and coping issues. REALLY?
Now, I understand there has been a tragedy in the family recently, and for that I am sorry. But this has been going on longer that the last couple of weeks or months, this has been since the Fall of 2023.
I hope this company can respond and get back in touch and
Sincerely,
James read more