We got off to a difficult start because their software was not running and they were switching from…read moremanual to automated scheduling of service work. Kevin make an extra effort to help us with our pool leak and is an excellent person to work with. So many companys today tell you they will do this or that and NEVER bother to call you or even show up for a scheduled service! It's so frustrating as a consumer! Kevin kept us informed about when he would be out and gave me detailed info on the problem and solutions! I'm so delighted to work with someone whose dependable and honest!!! Thank you Kevin. Get with them for your pool needs!

Great customer service. I have a 6ish year old Dolphin Nautilus CC Plus pool cleaner. It's been…read moregreat but stopped working. Brought it in to PP. They ran diagnostics, bench tested and pool tested. Determined the unit needed a new motor unit - that they had in stock. Replaced the motor unit. I suspect they probably had several hours of labor diagnosing and repairing but they only charged me for the part. Yep, no labor charge! So for ~$300, I got my cleaner back in operation. A new one would have been $900+. Thank you Pinch a Penny! Great staff, great service, great help!

Had exactly the part I needed and at a great price. Service was exceptional as soon as I walked in…read morethe door the service person approached me, looked at what I needed, went to the back and quickly pulled out the part. I will return, thIS seems to be a really good resource for someone doing work to their own pool. Ample and free parking, quick and efficient check out.

UPDATE in response to Pinch A Penny's reply:…read more This was not my first negative experience with this company. Over the years, I have often felt brushed off or spoken to condescendingly when raising valid concerns. I acknowledge using profanity because I was frustrated, and I take responsibility for that. However, I did not direct it at Taylor or personally insult her. Taylor lied and says I personally attacked her. What else is she lying about? After my pool was drained, a quality-control representative specifically told me the technician had been instructed not to return. I was therefore surprised when he arrived the following week. Taylor did not clearly explain why. Instead, I was told these mistakes are common with newer technicians, as though I should overlook a serious incident. My concern is not simply that a mistake happened, but how my questions were handled afterward. Customers deserve clear answers without being dismissed or treated as the problem for complaining. I already have a new company taking care of my pool, and they discovered additional problems caused by the previous technician. My timers were set completely backward: they were supposed to run during the day, but instead ran all night and shut off in the morning. I was unaware of this until my new company inspected everything.

I paid for a one time pool service after I had my pool renovated. After 3 days of 30 min to 1 hr…read moretops of little service the service man left yet again without the pool being cleaned. No one came back and when I called I was told that was all the service I could get for $150. The chemicals were not adjusted, the pool bottom still had dirt and the skimmer baskets were full and filthy. Don't think this place cares. Do not spend your money here! What a joke! I'd give a 0 for stars if it were possible!

Clean and fully stocked store with helpful associates and competitive prices. Management and staff…read moreare super knowledgeable and can teach you how to keep your pool perfectly balanced. My pool has been crystal clear for over a year, thanks to the awesome assistant manager! Highly recommend them.

From the owner: Leslie's is your trusted neighborhood pool store in Montgomery, Alabama and a go-to destination for…read moreall things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

This is the best place to buy chemicals and other additives for your pool in town. They are very…read moreinformative and they test your pool water for free. They also gave a salt program where after you buy so many , you get one free.

Outstanding business and amazing customer service. Logan especially is a pro at his craft and goes…read morethe extra mile to take care of his existing regulars and earn new regulars. I bought a house with a pool and knew nothing about the existing setup. The pros here had me up and running in no time and taught me how to maintain everything. Some of the best customer service I've seen at any store, anywhere. Also very quick and efficient. The store is open later than most other niche type stores, and the employees keep the line moving quick with thorough answers even if you have a complex problem. Bring in a sample of your pool water and they'll test it on the spot. Can't say enough good things about this place.

This is a great pool company. Mark, the owner, is super dedicated to ensuring the best possible…read morecare for your pool. His stellar staff is committed to ensuring you are 100% satisfied with their service. I highly recommend them for your pool!

Bought an above ground 24' pool. The staff were very…read morewelcoming . They did not try to up sell everything and there was no pressure. Very nice staff. A very rare experience to have a good purchase experience. Thank you staff at Panama City tropical pool and spa .

The staff is always ready to answer any questions and help. They have great prices also!read more