This is a great pool company. Mark, the owner, is super dedicated to ensuring the best possible…read morecare for your pool. His stellar staff is committed to ensuring you are 100% satisfied with their service. I highly recommend them for your pool!

Bought an above ground 24' pool. The staff were very…read morewelcoming . They did not try to up sell everything and there was no pressure. Very nice staff. A very rare experience to have a good purchase experience. Thank you staff at Panama City tropical pool and spa .

Always very helpful and friendly here at Pinch A Penny. I buy my chlorine here (which keeps my pool…read moresparkling clean). Staff always puts the heavy chlorine in my car for me. Highly recommended this place.

Previous 5 star review edited: We had our pool resurfaced by…read morePinch A Penny Panama City, FL. We thought they did a good job. The warranty states protection against delamination for 10 years, as long as monthy water samples were brought in, which we did... always buying the products needed, and doing as recommended. A few years later we noticed a small area of delamination and let Jimmy Legg know about it. It took SEVEN MONTHS to get any response, then he quoted us $1,300 to repair a 3x4 inch area under warranty. The entire resurfacing was only about $5,000. I can't understand paying $1,300 for a small area under warranty. Over the years, we have probably spent approximately $15,000 with this company. We were good customers. We will never do business with them again, nor will we recommended them. So disappointing. I can see now why they have such low ratings. I just wish I would have never done business with them."

so recently, we decided to install a pool for our Christmas gift and it was the most beautiful pool…read moreI have ever imagined Derrick was an amazing help with telling us what to do how long it will be and everything to the point where we weren't confused about anything this pool looks amazing and the people that came to build it got it done very quickly and very efficiently. The service of his work was absolutely amazing. and I want to personally thank Derrick for keeping us in good hands.

CONSUMER ALERT - Our experience with Blue Haven Pools of the Gulf was an ABSOLUTE NIGHTMARE for our…read morefamily. Never again would I ever use this company, and under no circumstances would I recommend Blue Haven Pools to anyone looking to have a pool built. Our recent Blue Haven pool project has been one of the most stressful, frustrating, and disappointing experiences our family has ever dealt with. What should have been an exciting six figure backyard project turned into months of construction failures, poor oversight, surprise costs, repeated follow up, and constant homeowner intervention just to get basic work corrected. Before excavation, Blue Haven said the site looked fine. Then after digging started, they tried to add a surprise groundwater pump charge after financing was already in motion. That was the first warning sign. Project management was extremely poor. I rarely saw the project manager, and most days I was left trying to communicate with crews myself, sometimes using translation apps, about serious construction problems. The gunite phase left overspray on my pool house windows and siding. The fourth light conduit was packed with dirt and debris. The skimmer line was also full of rocks and construction debris, leaving little to no suction after the pool was filled. Then came the major failure. The plumbing was installed backwards. BACKWARDS! The main drain was blowing water upward, and the wall returns were pulling suction. This happened during the critical plaster curing period. For 18 days, the pool circulated incorrectly. Their mistake required draining water, tearing up brand new pavers, digging several feet down, and replumbing the system. The result is that my pool interior finish is now stained, rough, uneven, and pitted. The surface literally feels like sandpaper on your feet in areas. What should have been a smooth premium finish now looks and feels damaged from improper circulation and curing issues during the most critical startup period of the pool. During later corrective work, chunks of coping and brick fell into the curing plaster, and I had to get into the pool myself to remove debris. Interior tiles were chipped and ignored. They also failed to install the required overflow until I pushed the issue and contacted the county. Even after they installed it, it still has not functioned properly. The screen enclosure process was another breakdown. My specifications were not properly communicated to their subcontractor. The vendor had not measured, engineered, or pulled permits. I had to cancel that portion and hire another local company at additional cost. I was sold full app control, but after completion I was told more actuators were needed. The automation panel later developed unresolved problems, and when the Omni system went down, the heater I paid thousands for became unusable because it was tied into that system. For weeks now, I have also been attempting to work directly with the Vice President of Blue Haven Pools and his attorneys in good faith to properly resolve these issues. Instead of simply correcting the problems the right way, the process has turned into endless delays, drawn out negotiations, and wasted time over repairs that should have been handled professionally from the beginning without shortcuts. Now, months later, still no resolution. This project forced me to act as my own project manager, inspector, and escalation department. If you value your time, money, and sanity, look elsewhere. Blue Haven turned our dream pool into our family's worst construction nightmare.

Cox came out to investigate the crack and said it did not go into the foundation, but they never…read moredid a leak test? They therefore took no action and did not repair. the pool is leaking and sucking in air through the skimmer every 3 days, they will come out and address, but it will be 2 Years before they can come out! I am willing to engage another party to do a repair, but they say it will void my warranty!

We have a 5 yr old pool that had sprung multiple leaks. We contacted them as we have a lifetime…read morewarranty on the shell. They said it was an 8 month wait because they had several that were consteucted with faulty materials. Meanwhile we are required to keep it full to meet our responsibility to maintain warranty. When we got another leak and at the 8 month time frame, we called to inquire about time frame. They said another 6 months at least no real time frame. The leak has gottwn so bad that we are filling about 4 inches EVERYDAY. DO NOT USE THIS COMPANY. Unable to load photos. Convenient isnt it.

What a joke these guys are. I bought a new house, had them do a pool inspection to see if there…read morewere any issues. They suggested expensive repairs and a few small repairs. I decided to stay away from the big repairs as there is a lot of expense with a new home. However I tried repeatedly over a period of four months to get them to do the small repairs. One was (a major safety issue according to them) But no luck. I contacted Jan in the office many times with E-mails and phone calls in an attempt to get something done. All to no avail. Now rather than tell me if there is an issue of some type, they quit answering my E-mails and returning my phone calls. Would not recommend them for anything! Terrible customer service. Chris was aware of all of this as well and made no attempt to contact me or explain what was going on!!!

Very efficient and professional. They found the leak very quickly. We had sime concerns after they…read moreleft. Called them and they were back first thing in the morning and rechecked everything. Excellent communication and customer service. Well worth the fee.

If you want a company that has no idea of what they are doing and hangs up in your wife and then on…read moreyou and then cuts a hole in your ceiling and leaves and the refuses to take your calls then these are your people.

Brian and Jonathan from Coastal leak detection in Panama City is the best in the business in…read moredetecting leaks, in my opinion. They found and repaited the leak in my pool couple of months ago. and repaired it. Then another leak occurred just before hurricane Michael hit them in Panama Panama City and Panama City and I had called them. Ryan returned my call 4 days later and came and looked at my pool. Found three new leaks and repaired them. Sa yuo can see ,thery are extremely dedicated to their customers. Even in the midst of all their own difficulties. I highly recommend them. Dominic Guadagnoli Navarre fl.

Tuesday the following week. He sent text yesterday. If we hadn't been here, our pool pump would…read morehave been off almost a week. We aren't even answering him at this point.