We have used ASP for weekly cleaning service for about two years and we don't have much of anything…read moreto complain about as far as that is concerned. Brian (our regular pool maintenance guy) is great and knows what he is doing. That being said, we hired ASP for a pool resurfacing and deck refinishing/repainting job that was supposed to be "two days" and it lasted for roughly 50 days. The job site was left filthy and the decking repair that was contracted out by ASP was a disaster. They used the wrong color, left footprints in the paint, trashed everything, and ruined my handrails during their 3rd clean-up process, scrubbing them so hard they rubbed the chrome off and left them scratched and rusty and then blamed us for it and said, "that's how they were when we started." A father-son duo even got into a fight in the middle of my driveway. This of course was unnecessary and freaked my little kids out as they heard the commotion from our living room. Fighting on the jobsite is a joke and should NEVER happen. I showed the owner of ASP pictures of the handrails prior to the cleanup process and I have yet to hear anything back. It has been another month so I guess we are out of luck as I was told at that time, "I don't know how to fix that." Additionally, the contractors that ASP hired to resurface the pool brought all of their children to the jobsite and hung on my gutters like they were doing pullups, ran around my drained pool like lunatics, and left trash in my backyard during their lunch. ASP did come out and clean it up after I provided pictures of the mess but none of that should have been allowed to happen in the first place. As far as the owner of the company is concerned, I specifically wrote him to NOT send anyone else out to my home and that I wanted to see and deal with him directly due to the extremely poor experience that we have had during the entire process. He has yet to step foot on my property and sent out other workers in spite of my requests. They only thing they have been prompt on is billing me $180/month for service, regardless of whether they come out to maintain the pool or not each week. If I was able to break up my star rating into two categories, I would. I would give BRIAN (the weekly service tech) 5-stars and I would give the actual company 1-star due to extremely poor professionalism and delayed completion of work. At this point, there is nothing left for me to do as they refuse to take responsibility for the damage done to the chrome handrails. I'm not sure our experience would be better with another company considering contractors seem to be hit-or-miss in this area but I do not recommend ASP for deck resurfacing or pool refinishing projects. I guess only time will tell as to whether or not the quality of the work will last. Recently, they have increased their price to $225/month for regular standard pool service. We had to part ways.

I have been using them for the past couple of months and they have done a wonderful job and as this…read moreis my first pool they have also been there to answer all my questions. Great group to do business with.

Great company, super people very professional. I would…read morerecommend them highly. They helped us through the process of the layout and answered all of our questions and concerns.

They are truly custom pool builders and owners Jeannie and Jimmy are both great to work with…read more Jimmy took my drawing and turned it into a reality! The pool is absolutely beautiful, it includes a sun deck and a hot tub. The LED lights at night are definitely worth the extra, and the automated controls make everything really easy. I would definitely use Palm Bay Pools again for my custom pool.

We used them to unload our 26 foot truck for a PCS. We booked for two hours and they were done in…read morean hour in and a half. The price was better than the quotes we received but the quality was not lacking. They put the pillows on our couch and hooked up the washer and dryer. They even recommended some places for dinner and a haircut. I HIGHLY recommend these guys for your next move!

Slave labor. !!!! SLAVE LABOR SLAVE LABOR !!! DOESNT PAY WORKERS . Did a job for these gentlemen on…read morethe third floor. Wasn't paid a dime went and rented a U-Haul truck for these gentlemen rearrange my schedule and everything and got no pay afterwards. Owner is screaming at me on the phone in front of another customer because I asked him about the money that he owes me. 5 o'clock the next day Paid calls at 5:30 and he starts screaming and yelling and send me a paragraph one.

Prompt visits. I called and the pool tech was there the next day. Solved the issue. Thanks for the…read moreprompt service.

What a joke these guys are. I bought a new house, had them do a pool inspection to see if there…read morewere any issues. They suggested expensive repairs and a few small repairs. I decided to stay away from the big repairs as there is a lot of expense with a new home. However I tried repeatedly over a period of four months to get them to do the small repairs. One was (a major safety issue according to them) But no luck. I contacted Jan in the office many times with E-mails and phone calls in an attempt to get something done. All to no avail. Now rather than tell me if there is an issue of some type, they quit answering my E-mails and returning my phone calls. Would not recommend them for anything! Terrible customer service. Chris was aware of all of this as well and made no attempt to contact me or explain what was going on!!!

Fain at NPI just did an inspection for us during a purchase and I was thoroughly impressed. The…read morereport caught all sorts of things that obviously required attention to detail. I really wish the inspector we used for our primary residence did this good a job. I almost never review anything b/c I'm lazy, but felt the need to actually take the effort to review these guys.

We have used NPI for 4 home inspections and we are always impressed with their professionalism and…read morequality of inspections. The inspections are very knowledgeable and willing to take the time to explain their findings. Highly recommend.