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Coastal Pool Concepts

1.0 (1 review)
Closed 8:00 am - 5:00 pm

Services - Coastal Pool Concepts

Pool maintenance

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8 months ago

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Blue Haven Pools & Spas - Repairing incorrectly plumbed tile jets.

Blue Haven Pools & Spas

(24 reviews)

We are very happy with the work Blue Haven in Freeport, FL has done. We have built 3 custom pools,…read moreat 3 different houses, prior to working with Blue Haven and Blue Haven was the easiest to work with. We are very happy with the quality of work they provided. Deveid, our tile/travertine guy took his time and communicated with us every step of the way. He made sure we were happy with his work. Sean was our sales guy, who was laid back and easy to work with, not pushy. Morgan, in the office, guided us through the design process and picking out the things we wanted with great patience...we changed our minds on things and she was so graceful. Jaxon was our project manager and did a great job of showing up, confirming we were pleased with the work being done and getting things moving along, taken care of through it all. The pool looks beautiful and we are quite happy with the work they did and the people we worked with.

To reply to blue havens reply…read more Yes I met with Thomas twice to go over issues. And yes they tried to resolve some of them. And did successfully resolve some. Several issues Thomas offered nothing to correct. Some he said he could but I'd go months longer without my pool. As for the leak detection after replaster they are claiming they did. That's a bold face lie. Which it typical of blue haven employees. I asked for a leak detection due to loosing several inches of a water a day. I was told I to fill out a form stating I would pay for the leak detection if no leak was found and it would be up to $600. I refused to do that and showed them the leak myself which was a hole in the new plaster that they had already tried to patch twice. You did replace two patches of sod in my and my neighbors yard after your sub ran his can through my and my neighbors yard after a hard rain for no reason severely damaging both yards. However the time a different sub destroyed my other neighbors yard y'all did nothing to help there. I had to fix those damages myself. Y'all did a crap job and you know it. Even your own staff has admitted it. Honestly y'all's dishonesty and unprofessionalism is worse than the poor work yall performed.

Syan Pools - First 2 pictures are from Wednesday about 2 hours after they started putting water back in. The last 2 are from today!

Syan Pools

(8 reviews)

Pool looks great. We discovered a leak on the liner next day after install. Kevin came out late…read moreSaturday afternoon. He said he would order another liner. We understand manufacturer defects. A week later we were scheduled for liner replacement on Monday. No show no call. Showed up Tuesday. New liner installed. Husband noticed the ball valves hadn't been installed. Texted Kevin I. Regards to our upgraded ladder still hasn't shown up & let him know about the ball valves. He said his guys did t have any in their truck during the install which was over 2 weeks ago. I guess they just weren't going to install them which are important for pool maintenance. The ladder situation- no upgraded ladder since I had texted Devin that we would order our own set of steps. Plus a pool bottom mat. I never received an acknowledgment on our request. So we assumed we would get the upgraded ladder still. I didn't order the set we wanted. My complaint or should say dissatisfaction with Syan pools would be lack of communication & not installing a completed piping system which was paid for. Hopefully Kevin shows up this week to install the ball valves as he stated. It Friday @ 5pm. So maybe tomorrow.

The good and the bad. We do love our pool. Would I do business with this owner again, no. He has…read morevery poor communication skills and comes across very rude. Even his own employees told me he is rude to them and customers. We decided on which pool we wanted and someone came to our home. We gave a $2,500 deposit and signed a invoice. I showed where we had received an email from owners wife that we would be given a $500 discount if paid in cash. The gentleman wrote this down on the invoice and told us what balance would be. A week and a half later I received a call from a shipping company saying they needed to schedule a time to deliver a pool. I reached out to the owner of Syan to make sure this was legit, as we were not told the pool would be shipped to us. The owner immediately became defensive and basically accused me of saying he was running some type of scam. I never accused the owner of running a scam. I just wanted to make sure this was a legit phone call I had received. The owner doesn't return text messages even though I was given his number by his wife and told to text him. The first day of pool install was canceled due to weather, understandable. The second day I was told they would arrive between between 7 and 8:30am. I sent a text around 10am and was told Noontime. 1 person finally showed up at around 3pm and started preparing the site of where pool was going. This was on a Friday afternoon. About a hour and a half later he advised he was leaving, but stated they could come back tomorrow if I really wanted them to and said his guys like having the weekend off. I agreed to them finishing Monday morning. The pool was finished Monday. They never put pool ladder together. Plumbing to the pool looks like it was done by a 1st grader. My wife paid the balance in cash to guy at my home. He said it was $500 short. He was shown invoice where $500 discount for cash. Later that night I was sent a text to please call the guy who had prepared site. I called him the next morning. He told me the owner was upset and that I was trying to rip him off for $500. I sent him a screen shot of the email from owners wife showing a $500 discount if paid in cash. He told me he would let the owner know. I also sent the screenshot to the owner. No response from the owner. We have had no further contact with anyone from the company in regards to any questions, warranty etc for the pool. Communication goes a long way Bobby. So yes, we are happy to have a pool, but would not recommend this company

Swym Wyse

Swym Wyse

(3 reviews)

Dive Right In: Splish Splash I was taking a bath…read more... If you're looking for a pool company that takes your aquatic sanctuary from 'meh' to 'heck yeah,' then Swym Wyse is the Michael Phelps of pool perfection. Picture this: dolphins high-fiving each other as they gracefully leap through your crystal-clear water - that's the kind of magic these folks work. The Einstein of Clean: Swym Wyse isn't just a pool company; they're the Einstein of clean. Their field technicians are CPO Certified (Certified Pool Operators), which is basically a fancy way of saying they have PhDs in pool purity. These technicians approach your pool with the precision of a brain surgeon and the enthusiasm of a kid in a candy store - because, let's be honest, who wouldn't be excited about a pool candy store? Trust the Swym Wyse Wizards: The team at Swym Wyse are the Gandalfs of the pool world. They wave their magic wands (or pool skimmers) and, poof, your pool is transformed into a haven of aquatic awesomeness. It's like they sprinkle a bit of fairy dust into the water - except it's not fairy dust, it's expertise. And maybe a touch of chlorine. In conclusion, if your pool is feeling a bit lackluster, call Swym Wyse. They'll turn your backyard into a water wonderland faster than you can say "Marco Polo!" ‍

Swym Wyse Pool Cleaning and More!!!! What a team they have. Very professional, knowledgeable,…read morecourteous and respectful. Been a customer now for 2 years and they have never disappointed Tyler and Ryan are my pool techs Tammy is wonderful when you call the office for any of your questions or concerns My pool turned green just days before this Memorial Day weekend. Ryan did his magic and within 24 hrs my pool was back to normal. We weren't home at the time when Ryan came back to check on the pool. Ryan called my Wife Josephine Velazquez and told her that the pool is ready for her to jump in and It's not green anymore. Just add more water to the pool I trust Swym Wyse Pool Cleaning and More for all of my pool needs as should you. They are quick to respond to any questions and help resolve any issues you have I highly recommend Swym Wyse Pool Cleaning and More, family owned, and they care about their customers. They show up every week as per their weekly email reminders and weekly reports from the pool tech with pictures of the pool and a picture of the gate locked after they have finished They Leave everything as they found it Swym Wyse Pool Cleaning and More they treat you like family.

Coastal Pool Concepts - poolcleaners - Updated May 2026

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