Bought an above ground 24' pool. The staff were very…read morewelcoming . They did not try to up sell everything and there was no pressure. Very nice staff. A very rare experience to have a good purchase experience. Thank you staff at Panama City tropical pool and spa .

This is a great pool company. Mark, the owner, is super dedicated to ensuring the best possible…read morecare for your pool. His stellar staff is committed to ensuring you are 100% satisfied with their service. I highly recommend them for your pool!

Outstanding business and amazing customer service. Logan especially is a pro at his craft and goes…read morethe extra mile to take care of his existing regulars and earn new regulars. I bought a house with a pool and knew nothing about the existing setup. The pros here had me up and running in no time and taught me how to maintain everything. Some of the best customer service I've seen at any store, anywhere. Also very quick and efficient. The store is open later than most other niche type stores, and the employees keep the line moving quick with thorough answers even if you have a complex problem. Bring in a sample of your pool water and they'll test it on the spot. Can't say enough good things about this place.

This is the best place to buy chemicals and other additives for your pool in town. They are very…read moreinformative and they test your pool water for free. They also gave a salt program where after you buy so many , you get one free.

We have had a few problems with our pool and Elyse has been extremely helpful in addressing our…read moreconcerns. Elyse has always been cordial and professional. She has gone above and beyond for us. She is a complete asset to the company. Her job is not an easy one. She deals with problems all day. Her disposition and attention to detail is remarkable. She goes above and beyond with customer service.

Cox came out to investigate the crack and said it did not go into the foundation, but they never…read moredid a leak test? They therefore took no action and did not repair. the pool is leaking and sucking in air through the skimmer every 3 days, they will come out and address, but it will be 2 Years before they can come out! I am willing to engage another party to do a repair, but they say it will void my warranty!

Always very helpful and friendly here at Pinch A Penny. I buy my chlorine here (which keeps my pool…read moresparkling clean). Staff always puts the heavy chlorine in my car for me. Highly recommended this place.

Previous 5 star review edited: We had our pool resurfaced by…read morePinch A Penny Panama City, FL. We thought they did a good job. The warranty states protection against delamination for 10 years, as long as monthy water samples were brought in, which we did... always buying the products needed, and doing as recommended. A few years later we noticed a small area of delamination and let Jimmy Legg know about it. It took SEVEN MONTHS to get any response, then he quoted us $1,300 to repair a 3x4 inch area under warranty. The entire resurfacing was only about $5,000. I can't understand paying $1,300 for a small area under warranty. Over the years, we have probably spent approximately $15,000 with this company. We were good customers. We will never do business with them again, nor will we recommended them. So disappointing. I can see now why they have such low ratings. I just wish I would have never done business with them."

This was our first time building a pool and after reading many reviews and looking at a few…read moreoptions, we decided to go with Blue Haven Pools & Spas and could not be happier! From the beginning, Rick Cox, our designer, did an amazing job of drawing up our pool. There were logistical challenges based on the layout of our lot, and he did an amazing job of working around those issues and really getting us an end product we love! He was also very friendly and very informative about how the rest of the process would go. When it came time to deciding our pool finishes, Morgan Moore, was super helpful. We did not feel rushed our pressured, and appreciated her being thorough in explaining all the options and pricing. She was very knowledgeable and patient with us throughout the process. Sean Carter and Thomas Moore were our two superintendents, and they were both awesome! Sean was our main contact throughout the construction phase and did a great job of communicating dates and setting expectations for the various phases. To this day, Sean will still answer, or route me to the right person, to get any questions or concerns addressed. He made the construction phase feel like a breeze and was quick to tackle all items on our post-construction punch list (which wasn't many!). Also, Brazilian Brickpavers was contracted to do our decking and we could not be more happy or impressed. The crew's work ethic and attention to detail was amazing. We'd notice some small imperfections in tile work or with the pavers, and without even needing to tell them or ask, they fixed it on their own. The quality of work they do is probably unmatched and as a result, we've hired them to do more work for us soon! Taking on a large project like this can feel overwhelming and scary, but Blue Haven made it the process so smooth and relatively painless. We're looking forward to many of pool days with the family, and cannot thank Blue Haven enough for making our pool dream come true - THANK YOU!! Dig date - 1/4/2023 Fill date - 2/28 - 3/1/2023

Installed 3 years ago Pool Coping has fallen apart…read more Pool lights already failed Pool heater has not heated the pool once due to errors preventing operation and always on a special occasion Pool had a leak Pool was supposed to be 6' and it's almost 7' so the slope is huge Plumbing was done so low to the ground the heater valve could not be moved to on position Burial wire was inches under ground. Horrible experience and still living with this nightmare. I'll be a pool expert on their equipment when I'm done

Excellent they came on time crew was very good installation was great they knew exactly what they…read morewere doing was so good use them and recommend them anytime price was also good they clean up like they were never here excellent

Pool looks great. We discovered a leak on the liner next day after install. Kevin came out late…read moreSaturday afternoon. He said he would order another liner. We understand manufacturer defects. A week later we were scheduled for liner replacement on Monday. No show no call. Showed up Tuesday. New liner installed. Husband noticed the ball valves hadn't been installed. Texted Kevin I. Regards to our upgraded ladder still hasn't shown up & let him know about the ball valves. He said his guys did t have any in their truck during the install which was over 2 weeks ago. I guess they just weren't going to install them which are important for pool maintenance. The ladder situation- no upgraded ladder since I had texted Devin that we would order our own set of steps. Plus a pool bottom mat. I never received an acknowledgment on our request. So we assumed we would get the upgraded ladder still. I didn't order the set we wanted. My complaint or should say dissatisfaction with Syan pools would be lack of communication & not installing a completed piping system which was paid for. Hopefully Kevin shows up this week to install the ball valves as he stated. It Friday @ 5pm. So maybe tomorrow.

Very professional. Informative and was right on time!…read moreKnowledgeable about his work! Gave me great tips and advice!

From the owner: Trust our skilled hands to keep your swimming sanctuary in top condition all year round.read more

We had Emerald Coast Fiberglass Pools install our pool in 2025, they did a great job and we are…read morevery happy with the workmanship and installation. The best thing was that they stand by their work and service. What I mean is we had many leaves fall in our pool during the Fall/Winter season and despite our best efforts our pump and skimmer line got clogged. I messaged the front office and they got the team out to my house and unlogged our pump and skimmer and got it running again. Thumbs up to the Team at Emerald Coast Fiberglass Pools.

Pool was professionally installed and looks great! Lower price than others we had quoted. John…read moreBullard was very helpful and a treat to talk to.

I have been using them for the past couple of months and they have done a wonderful job and as this…read moreis my first pool they have also been there to answer all my questions. Great group to do business with.

We have used ASP for weekly cleaning service for about two years and we don't have much of anything…read moreto complain about as far as that is concerned. Brian (our regular pool maintenance guy) is great and knows what he is doing. That being said, we hired ASP for a pool resurfacing and deck refinishing/repainting job that was supposed to be "two days" and it lasted for roughly 50 days. The job site was left filthy and the decking repair that was contracted out by ASP was a disaster. They used the wrong color, left footprints in the paint, trashed everything, and ruined my handrails during their 3rd clean-up process, scrubbing them so hard they rubbed the chrome off and left them scratched and rusty and then blamed us for it and said, "that's how they were when we started." A father-son duo even got into a fight in the middle of my driveway. This of course was unnecessary and freaked my little kids out as they heard the commotion from our living room. Fighting on the jobsite is a joke and should NEVER happen. I showed the owner of ASP pictures of the handrails prior to the cleanup process and I have yet to hear anything back. It has been another month so I guess we are out of luck as I was told at that time, "I don't know how to fix that." Additionally, the contractors that ASP hired to resurface the pool brought all of their children to the jobsite and hung on my gutters like they were doing pullups, ran around my drained pool like lunatics, and left trash in my backyard during their lunch. ASP did come out and clean it up after I provided pictures of the mess but none of that should have been allowed to happen in the first place. As far as the owner of the company is concerned, I specifically wrote him to NOT send anyone else out to my home and that I wanted to see and deal with him directly due to the extremely poor experience that we have had during the entire process. He has yet to step foot on my property and sent out other workers in spite of my requests. They only thing they have been prompt on is billing me $180/month for service, regardless of whether they come out to maintain the pool or not each week. If I was able to break up my star rating into two categories, I would. I would give BRIAN (the weekly service tech) 5-stars and I would give the actual company 1-star due to extremely poor professionalism and delayed completion of work. At this point, there is nothing left for me to do as they refuse to take responsibility for the damage done to the chrome handrails. I'm not sure our experience would be better with another company considering contractors seem to be hit-or-miss in this area but I do not recommend ASP for deck resurfacing or pool refinishing projects. I guess only time will tell as to whether or not the quality of the work will last. Recently, they have increased their price to $225/month for regular standard pool service. We had to part ways.