Pool service has stepped up and better customer service than before. We have an amazing pool tech now and we will continue to Mr. Pool as long as we have Si for a tech. He is professional and kind. Also, when we call Mr. Pool now, we can actually get a someone on the phone. They've stepped up their game. No complaints here. read more

They came out were to have other team members come view the job but have gotten the run around for 2 weeks. Our neighbor knows the owner and recommend them. Done moving on not great customer service honestly why do we have to keep asking when are you coming out and we wait and nothing read more

We hired Mr. Pool to replace our pool liner, and unfortunately, the workmanship was very poor. During installation, there was an incident where a worker fell, leaving a noticeable imprint in the liner. Additionally, the cutouts for the jets and intake were made before the pool was filled, which resulted in significant wrinkling throughout the liner. Although the company returned to attempt to stretch the liner and remove the wrinkles, the issue was not resolved. The liner remains visibly wrinkled, and the areas where the initial cutouts were made continue to leak. After the pool was filled, we discovered ongoing leakage. The company came back and applied a white patch to the bottom of our blue liner, which is both highly noticeable and unprofessional in appearance. We were also charged for this repair, despite the issue stemming from the original installation. Unfortunately, the patch did not fix the leak. Additionally, many of the liner retaining inserts were left on a table instead of being properly installed, and several of the ones that were installed have since fallen out. Overall, we are very dissatisfied with the quality of work, lack of attention to detail, and unresolved issues following installation. read more

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Contacted me pool for a new pool at our home. Everette came out for a quote and listened to what we wanted. We agreed on a price and start date. Due to situations they were able to start even sooner. They worked hard to prevent any damage by equipment to my property which was much appreciated. They finished even before the estimated time due hard and it being off season. Everyone was professional and they worked like a well oiled machine. Everette and Cooper go above and beyond to ensure everything is completed and you are satisfied. Cannot recommend them enough. One of the best construction experiences me and the wife have ever had. Totally stress free. read more

The quality of their customer service has gone down tremendously. The actual guys who work and service the pools are great but it's the office staff that seems to be the challenge. Getting someone to answer the phone is rarity. We have left vm's to make payments and 24 hours later they called back and when we attempted to call them back, yes, it went to vm. There have been times when no one called us back. Amy was amazing in the past but I don't know if she still works there because we have called and asked for her and again, nothing. At one time we wouldn't do business with anyone but Mr. Pool and we would pay a year in advance for service but after seeing this decline, we have decided to go month-to-month. We are looking for a replacement that would appreciate our business....along with about 4-5 other friends that use them. read more

Second Exceptional Experience with Mr. Pool (Dothan, AL area) Mr. Pool installed our first pool in the late summer of 2022 for our "forever" home. Little did we know my husband would accept an incredible job opportunity in South Alabama, requiring a move with our family. A pool at our new house became a must! Once again, we turned to Mr. Pool, and they did not disappoint (winter of 2024). They genuinely have the pool-building process down to a science. My husband's main hesitation with a pool was always the maintenance, but Mr. Pool creates nearly maintenance-free designs. They installed numerous jets to keep the water moving, ensuring debris is directed straight to the skimmers. We've had boats before, and while enjoyable, they required maintenance, storage, and trips to use on limited summer weekends. A pool, by contrast, is an investment that provides year-round enjoyment and even helped us sell our last home quickly! From start to finish, both pool builds were completed quickly (less than a month). The professionalism of every worker was overwhelmingly positive, and the quality of their work speaks for itself. Our first pool, built two years ago, still looks brand new with zero issues. If you've been dreaming of a pool, don't wait another day--call Mr. Pool and start enjoying your backyard oasis! We highly recommend Cole and Cooper with Mr. Pool. read more

Drew was awesome with Mr Pool! Our pool was in less and than a month! Cooper was very patient as we did "pool school" these guys know what they're doing and I would highly recommend read more

Mr Pool - Pool & Hot Tub Service Near Me - Montgomery, Alabama

I'm making this review as a neighbor to a property Mr Pool is constructing a pool at. Mr Pool used the entrance to my driveway trashing it with dirt, clay, rock and pebbles In addition to blocking the entrance to my driveway for over an hour. There is plenty of room in front of my neighbor's house for their work. This reflects the rude and inconsiderate nature of Mr Pool's crew/contractors. I don't have a pool, but if I ever decide to get one it certainly won't be with Mr Pool. read more

Outstanding job by Mr. Pool. Cole and Cooper did a great job during the process. I would definitely recommend using this company. read more

Mr Pool - Pool & Hot Tub Service Near Me - Montgomery, Alabama

This was the result of a spill on the newly poured concrete around pool by Mr. Pool's construction crew. To fix their mistake they offered to "stain" our pool deck. Their "stain" lasted approximately 2 weeks and after a rain bubbled up and peeled up all around the deck. They came back out after multiple calls and repainted it. This has happened now 3 times. Each time the "stain" only last a few weeks to a month. Now we just want them to fix our concrete and their mistake. They will not return our phone calls now. They took our money and will not fix it. read more

Mr Pool - Pool & Hot Tub Service Near Me - Montgomery, Alabama

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Liner did not come as initially stated After the liner was in and the water was running alone with the noisy equipment was left on for three days. We saw creases in liner. We called to report it and no one came out. The water reached the level needed equipment still running and it is a Friday after business hours. How inconvenient for a weekend listening to noisy equipment read more

This business was contacted for pool repair. I called and spoke with someone. I was told that no one was available, so I'll receive a call, okay. I never received a call so I called days later, still no call from the business. Suddenly, one day out-of-the-blue I get a call from this gentleman asking me about the service request. I discussed what I needed accomplished. I'm then told that it'll be several weeks before he could come out for the initial job details and estimate. He asked for pictures, but I didn't send them because I didn't really care to wait weeks for this simple job request. So I'm summary, the time to speak with someone about the issue was too long. The time to come visit the address for an estimate was too long. My opinion is that they are not able to service their service area adequately on a consistent basis. read more

My rating is based on my interaction with the company. They answered all my questions and were very polit.

They suck. They ripped me off and put in half the pool. They destroyed my property with un trained persons doing the work. They have no supervision. Their owner Ryan Williams is an absentee owner only interested in money. Their salesman lied to us and sold me a $4,000 light system that I didnt know I was getting. They opened the ground and didnt come back for several weeks telling me they do "piece work". They protect themselves by hiding behind an ARBITRATION CLASUE " IN THEIR WORK CONTRACT, and they cannot be sued. The company has very bad intentions when you get involved with them. There are numerous other stories to be told...STAY AWAY FROM MR. POOL read more

Me. Pool always had great customer service when we would call, and we had called them to schedule a Green to Clean for opening our pool. everything went well, and they came out fast. the Pool ended up being cleaned fast, however, we noticed after the pool was fairly clean our Polaris Vacuum was still just left out in the back of backyard instead of being reinstalled, and there was still a decent bit of debris at the bottom of the pool. (unsure if this was new debris from a day or two after they finished or left there), so we were unsure if they were officially done. we called and they said it was complete, we would get a bill and that they don't reinstall the pool vacuumes because they arent supposed to stay in pools, only in the water for 3 hours max. We were a little annoyed but didn't mind that much so we went out to figure out to how re-attach it ourselves and when we walked out we noticed that the vacuums hose was completely snapped in half and left there. nobody told us they broke anything, they kept quiet. the vacuum was just left there in the back yard while the other broken piece was on the other side of our gazebo. We called as soon as it opened Monday morning and explained the situation and sent pictures and got told we'd get a call back within 30 minutes. We never got a call back. We called again this morning and tried to get this resolved. We were on hold for around 30 minutes and we're told that "that part of the vacuume is very easily broken" and they can't prove it didn't just snap on its own. I have video proof of the vacuum in our pool running the day before they started. They said "even tho it probably broke on its own, we will fix it for you if you bring the vacuum To us". We are military and work the same days and hours they are open so we asked if they could come and fix it at our house where they broke it since we can't leave work. The lady mentioned her husband is also military and his hours aren't like ours (implying we were lying). I heard them discussing to themselves it would be 85$ for them to come fix it where they broke it. They started getting rude at this point. They said they would talk to someone else about coming out and call us back. At this point I'm not even expecting that call back either. Overall just very frustrated and pissed off. Nate was who answered the first time and seemed very caring and tried to help us, we just never got the mentioned call back. read more

Mr. Pool has been cleaning my pool and is doing a fantastic job! Our clean spends a lot of time making sure everything is perfect and has helped educate me on how to properly use the Equipment. He always going above and beyond to make sure I am well taken care of.. I even have a issue with the water being low and the pumps not running even after adding water. I sent him a text and he happened to be close by. He came over with-in 15 mins and fixed the issue! Thanks Mr. Pool! read more

Very pleased with our pool and the service that was provided. Cooper did an excellent job with pool school!

I contacted Mr Pool to have my pool cleaned and chemicals added for the season. (Start up service) I just bought a liner last fall. I was asked to sign away any responsibility for damage to my liner plus pay the entire 1100.00 up front before they will even put us on the schedule for a drain and clean. The technician never even came to look at the pool but said it needs to be drained ( I offered to pay half now, and half when work is completed) but that wasn't good enough. I've had Mr pool build 2 pools in the past and am insulted by the way I was treated. Mr Pool has lost a long time customer. read more

I have contacted Mr. Pool four times now to come out and give me a quote on replacing my pool liner. Every time they take my info to have someone call me to schedule an appointment. I have not received a call back any of the four times. read more

Highly recommend. Honest, punctual and they value their customers. We had some bumps in the road but they handled themselves impressively well. read more

We LOVE our pool and deck renovation by Mr. Pool! We consulted with two other companies during planning, but Mr. Pool was by far the most knowledgable and professional. From Matt, who handled the initial planning and pricing, then taught us how to use the finished system. To Ryan who surveyed out yard and did the detailed construction planning; through Jose who supervised construction and ensured the deck and patio were exactly what we wanted before the concrete was poured; to the teams of workmen who never seemed to tire. Everyone was professional and extremely hard-working. They gave us a beautiful new pool and deck. We look forward to spending many years enjoying our pool with friends and family. We cannot say enough good things about the Mr. Pool team! read more

I had a great experience with Mr. Pool. I have had my pool going on 8 years. I've never had bad service from them. They have ALWAYS been helpful and I will continue to use them! Great customer service . read more