Dr Patel and her staff were exceptional, on-time and very informative. Spent time with me to help…read moreme understand my eye health, current situation and needs for the future. So much better than River Region Vision in Millbrook that wouldn't give me a prescription unless I paid $40 cash. This is new eye care place.

Great vision care. Appointments are on time and the staff and doctors are courteous and thorough…read moreand straight forward.

I love EyeCare Plus. I have extremely bad eyesight, and astigmatism. I have used them for years…read more I have never had a bad experience. I recently gotten a new pair of frames and lenses. The frame broke, just a fluke and past warranty. I had no other choice but to pay out of pocket; after further review (Tiffany) she found the broken piece was actually a manufacture issue. Within 2 weeks I had a new pair of frames and lenses. They could have easily charged me full price, considering my vision insurance paid only months prior. I would recommend anyone looking for an eye doctor, to contact them.

I love the setup of the facility and how the staff helps with picking glasses, but the front desk…read moreand collections team need serious improvement. They were rude and unprofessional, demanding a copay they forgot to collect from my 18-year-old daughter, then added an unnecessary collection fee for their own mistake. When I asked to pay cash prior to appt to avoid card fees, I was told no and spoken to disrespectfully. Do better with communication and customer service.

The doctors are wonderful, the billing and receptionists could use some education in personal…read morerelations skills.

I am very pleased with ITEC. All the staff are very friendly and professional. I am a patient of…read moreDr. Izer. I trust him very much. I got a new pair of glasses at the Optical Dept. and I am very happy with them. I would like to give a shout out to Kathy who checked my eyes before Dr. Izer comes in to examine. She is very knowledgeable and very friendly. Jill, along with the other ladies in the Optical Dept. are also very nice and professional. From the time I walk in the door until check-out, I have always had a good experience. Thank you so much!

Service is unbeatable, always helpful and great post help when needing repairs or replacement.read more

First time there today…read more Something about the doctor just weirded me out. Told me not to talk, not to laugh etc. and constantly repeated himself. I felt stupid. Thankfully didn't need s prescription and be was thorough. I don't know. There's probably better places to go

Very poor communication from office staff and they are very rude and they falsify documents on…read morepatients profiles and if you are rude back they ask that you find a new care provider very poor business in my opinion definitely don't recommend anyone go here..

Dr. McFaden and his team have always made me feel like they are invested in the overall health of…read moremy eyes and the quality of my vision. They are compassionate and passionate about their care.

I LOVE this place! Dr. Paulk is amazing and so are his staff. I had an emergency back in November…read moreand it turned out to be a very serious diagnosis in which I am now being sent to UAB. Dr. Paulk caught it and knew what to do right away. There is no long wait times and they make sure you are taken care of!

I have been coming to this practice for years. The office is so nice and is always clean. My…read moredoctor takes the time to answer all of my questions and I never feel like I'm being rushed. I had the most thorough exam and was even able to wear contacts for the first time! I didn't think I would be able to wear contacts because I wear bifocals but my doctor put me in a multifocal contact lens and I love them!

This place is great! The staff is very attentive to their customers, and take great care in…read moreoutfitting you with what you need to see your best! The shop has many different frames to choose from. Many modern and new designs from Nike, Coach, Costa, and others line the shelves here. Some of the styles displayed were brand new from the manufacturer. I loved the staff here, they were very understanding and attentive to my needs. If you have a question about anything, such as products, insurance coverage, fit, lenses, or styling, the staff will go to great lengths in order to address you need. Overall, a great glasses shop, I will be back soon!

The BEST experience. I am new to town and visited a couple clinics before choosing this one. It may…read morebe a chain but the people that work here are locals and treated me like family. I would 100% recommend this practice to anyone looking for an amazing and careful eye care. The staff when I was there all have corrective wear as well and were able to be empathetic to the things us blind people deal with on a daily basis. Thank you so much Hour Glass for taking care of an out of town client as if I had been your client for years!!!

I did not have a good experience here. It's very busy. I waited 45 mins. Their Covid protection…read moremeasures include taking your temp. Which they didn't do til they had me sit and wait for over 30 mins in the waiting room. When I finally went back, I waited about 10 more mins for her to walk in, not really offer any options or want to discuss anything, and she was scratching notes to the tech on the back of the papers on the counter right in front of me. It was very unprofessional. I ended up taking a referral to a plastic surgeon because I didn't trust them to hurry up and cut on my face. I won't be back.

This is my first visit to a dermatologist so I can't really compare him to other dermatologists…read more In a nutshell, if you want fast fast fast, he's the doc to go to. For more details of my visit, read on. The office itself is very spacious and clean. The hours are very client-friendly. I think they open at 6 Mon- Thurs. So cut them some slack from still being sleepy or tired. My appointment was at 7:20. After a few minutes of wait, I was brought to the exam room where a girl ( She did not introduce herself so I don't know who she is. Actually, none of the ladies I spoke to introduced themselves to me or say anything like "Hello, how are you". Though I did get a thank you and a hint of a smile after paying the $50 copay.) Dr. Mark seemed very professional but he looked really rushed and breathless when I met him. He shook my hand, ask a couple of questions, took a swab, then gave me a diagnosis of what he thinks it is. He then gave me a prescription and also said they will check the sample to verify. He then walks off the room. I think the whole exchange took at the most ( and I am being generous), 1 minute. He did not ask if I have any questions or other concerns. If you are the shy type, forget it. By the time you can bring yourself to ask, he would already be gone. The girl gave me the prescriptions and I did ask her how I can have a prescription when they've yet to test the sample swab. To which she responds that they think it is eczema. Note that in no time was she ever near me to examine my skin rash.