Been seeing Dr Rossi for years. Everyone at his office is always friendly and helpfulread more

The office "kids" are very unprofessional and uneducated. I am referring to them as children…read morebecause they do not know what they are doing and do not conduct themselves in a professional manner. I feel sorry for Dr. Rossi to have to deal with this environment all day every day. Justin certainly needs to learn professionalism, if he is supposed to be some type of manager.

I love EyeCare Plus. I have extremely bad eyesight, and astigmatism. I have used them for years…read more I have never had a bad experience. I recently gotten a new pair of frames and lenses. The frame broke, just a fluke and past warranty. I had no other choice but to pay out of pocket; after further review (Tiffany) she found the broken piece was actually a manufacture issue. Within 2 weeks I had a new pair of frames and lenses. They could have easily charged me full price, considering my vision insurance paid only months prior. I would recommend anyone looking for an eye doctor, to contact them.

I love the setup of the facility and how the staff helps with picking glasses, but the front desk…read moreand collections team need serious improvement. They were rude and unprofessional, demanding a copay they forgot to collect from my 18-year-old daughter, then added an unnecessary collection fee for their own mistake. When I asked to pay cash prior to appt to avoid card fees, I was told no and spoken to disrespectfully. Do better with communication and customer service.

These people just don't care but to be honest, they just suck. I called this morning about 1030…read moreonly to be told my glasses were not ready but they had received today's order at nine and they would be done by 10:30 and would call me if my glasses had come in. Those lazy ass jerks wait until right before they close (15 min) to call me to tell me my glasses are in. When I ordered them, I was the only person in the store with three people working there and it took him 45 minutes to help me. Seems the manager is the only one that can do anything, all the rest just stand around on their phones. Plain suck !

I was worried to visit based off the reviews. HOWEVER! The staff was friendly and very kind through…read moreeach step. They explained everything along the way and the process was simple. The staff is also helpful of understanding the price of everything and insurance break down. I will be using this location if needed in the future.

Dr Patel and her staff were exceptional, on-time and very informative. Spent time with me to help…read moreme understand my eye health, current situation and needs for the future. So much better than River Region Vision in Millbrook that wouldn't give me a prescription unless I paid $40 cash. This is new eye care place.

Great vision care. Appointments are on time and the staff and doctors are courteous and thorough…read moreand straight forward.

They have gotten better about answering the phone and calling back. We also did not have to wait as…read morelong and the staff was very friendly this time. We are much happier going after our last visit.

Ever go to an appointment and have to wait 45 minutes past your scheduled appointment time? If…read moreyou're looking for that, go to River region vision source in Millbrook. I go there every six months and the last visit I waited 45 minutes past my appointment time. Had another appt last Tuesday and I watched 12 people go into the back, another 10 come in were agin seen and I was left alone. I asked why I was still waiting and they said they didn't know where my paperwork was but would look for it. After 10 min waiting, I left. The manager Sarah called me and wanted to rebook my appt. I asked why? I'm never seen on time. She said it is Doctor Vrostos policy that all patients are seen based upon their scheduled appointment time even if they come in 25 to 30 minutes late. What that means is if you have a 10:10 am appt and you come in 30 min late, say at 10:40 am, they are seen immediately. Pushing everyone else behind. The staff stood around gossiping for 20 minutes waiting for all these late people to show up and when they did, they were behind. What a dumb way to run a business. Sara the manager explained to me the Dr stands firm on that policy and refused to let me talk to the Doctor. She went on to say Dr V Never calls patients for complaints or issues. She then agreed that they did not respect my time or me as a patient. It's basically a waste of the Doctors time to deal with patients. I was shocked and could not believe she told me that but she told me not to wait around waiting for a call back because she will never call you back. So the manager was 100% correct a week has gone by and I've heard nothing from the doctor. You know the doctor is great, and if you only go once a year, maybe it's OK to wait that long out for an appointment. But when you go many times a year, it is totally disrespectful to be treated like that. I've already found a new doctor already have an appointment.

Unfortunately, I purchased a pair of sunglasses from Primary Eye Care on June, 2nd 2014 and I have…read moreyet to receive my lenses. The lenses were ground incorrectly twice and I received rude costumer service regarding the issue. The sales associates acted like I was a burden when I wanted to get the air pockets in my lenses fixed. If you are in need of eye service do not bring your business to Primary Eye Care. They should change their name to Secondary Eye Care instead because the service is very poor and mistakes are frequent. (The only reason I am giving one star is because that is the minimum)