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    Greyhound

    Greyhound

    (48 reviews)

    This Greyhound bus station was a pleasant surprise. The building was nice and clean, and the…read morebathrooms were well-maintained, which always matters when traveling. Security keeps the doors locked, which I appreciated -- it definitely added to the feeling of safety. There's a good variety of snack machines, including one for mobile accessories, which is super convenient if you're traveling and forgot a charger or headphones. Bonus points for the cute blow-up bear for Valentine's Day -- a small touch, but it made the space feel welcoming. Overall, a solid and comfortable station experience.

    Should have listened to the other reviews. I was legitimately thinking "it can't be /that/ bad of…read moreservice". Boy was I wrong. We had a 6:25 bus for a college aged family member to get back to NAU from down south. Checked the status before we left south Sierra Vista "On Time". Show up 6:00AM. 6:15... no bus. 6:20... no bus. Check the app: "On-Time". But this time we check the bus's location... "it's in El Paso?". No... that can't be right. The bus can't possibly be over 4 hours away. It says "on time" and we haven't gotten any delay notification. Call 1800 number. Get told it's on time. Call BS as it's already 10 minutes past pickup. Try again. Oh it's behind, you'll need to wait. How long? "We don't know." Then I got on the phone "Where is the bus?" "Oh my system just updated... it's 364 minutes behind schedule" my fellow yelpers: that's 6+ hours late... but multiple systems say it's "on time". They knew this bus was already 4 hours late before we left our house at 5AM. They chose not to tell us. Why? I'm guessing it's their refund policy. They won't refund unless a bus is more than 2 hours behind. If *you* reschedule or cancel before then: no refund. Even if you miss a connection. Even if you're going to sleep at a bus stop. They won't refund. And if you want a refund with the "agent" all they can do is give you a voucher. You want a real refund? You have to go online and "ask" for it and wait several days. I had to drive the family member to phoenix to catch another service. 8 hours of my day burnt. We are going to just go the small claims route. They can see us in middle of nowhere AZ justice court or we will take default judgement.

    Hermosillo Shuttle

    Hermosillo Shuttle

    (4 reviews)

    Don't listen to departure times, it's a lie. They will keep you there until they want to, just to…read moremake more time and maybe get more people.... What a disrespect to the customer's time. They even have the audacity of asking to get to the office early.

    I'll second what Itzel said about this company. The shuttle I took was cramped and stuffy. It…read moreeither didn't have AC or the AC wasn't running. They should try to offer their passengers more comfort. They also messed up my ticket order when I went into their office. I had purchased drop-off and pick-up service to have door-to-door transportation to and from my hotel. I didn't realize at the time that I needed separate, yellow tickets, for that service upgrade. (The yellow tickets basically function as vouchers for prepaid taxi rides.) Thankfully I asked about it before my departure from Tucson, and they gave me the tickets. To top it all off, though, after I arrived in Hermosillo, I got a call from them to inform me that the 12:45 Saturday departure (the one I had purchased a ticket for) had been canceled. When they told me my other options, I apparently mistook a.m. for p.m. and, consequently, missed my ride back to Tucson two days later. I'll cut them some slack here, because most of their employees speak fluent Spanish and limited English--and I speak very hit-or-miss Spanish. The miscommunication was as much my fault as theirs. Nevertheless, the fact that they canceled my preferred ride in the first place definitely makes them lose points for lack of reliability. I hope their service improves, because it's great to have options for getting to and from Mexico. But until there's improvement, I'm going with Tufesa--which I had to use in a pinch to get back to Tucson after missing my ride. I was blown away by how clean and comfortable the Tufesa buses are. Best of all, Tufesa charged me less for my ticket.

    Sun Van

    Sun Van

    (5 reviews)

    Thank you sun van for being there when no one else would and for people who don't have another…read morechoice of a ride. Unfortunately you do have to leave at least an hour early for where you are going because they are transporting many people and some people have issues and it may take the driver more time to handle it. To the person generalizing a whole state please go back to California I left there in 2001 to get away from people like you coming on here and judging people. Some people do not have another ride choice and if they did they certainly would not be using this service. It's not that difficult of a concept. Also if you haven't noticed many people here are seniors and we should give them some grace and patients while on the road. People here are not in such a hurry like they are in California and many people are snowbirds depending on the time of year.

    Whomever at Sun Van should not change anything about the scheduling. For now it's like an hour or…read moremore for pick up a person after one is done with an appointment, grocery shopping or whatever one has to do. If it takes me forty five minutes to do shopping; then I should be picked up a half an hour or less to go home; or if my doctors appointment is only fifteen minutes and instead of waiting for an hour or more to get home that is ridiculous; like if my appointment is at seven and I get done at seven fifteen, I should get picked up between seven and seven thirty not between eight and eight thirty or so. Especially since in the summer where the heat gets over a hundred degrees. Get real Sun Van dispatchers or supervisors.

    sun link - publictransport - Updated May 2026

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