This Greyhound bus station was a pleasant surprise. The building was nice and clean, and the bathrooms were well-maintained, which always matters when traveling. Security keeps the doors locked, which I appreciated -- it definitely added to the feeling of safety. There's a good variety of snack machines, including one for mobile accessories, which is super convenient if you're traveling and forgot a charger or headphones. Bonus points for the cute blow-up bear for Valentine's Day -- a small touch, but it made the space feel welcoming. Overall, a solid and comfortable station experience. read more

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Should have listened to the other reviews. I was legitimately thinking "it can't be /that/ bad of service". Boy was I wrong. We had a 6:25 bus for a college aged family member to get back to NAU from down south. Checked the status before we left south Sierra Vista "On Time". Show up 6:00AM. 6:15... no bus. 6:20... no bus. Check the app: "On-Time". But this time we check the bus's location... "it's in El Paso?". No... that can't be right. The bus can't possibly be over 4 hours away. It says "on time" and we haven't gotten any delay notification. Call 1800 number. Get told it's on time. Call BS as it's already 10 minutes past pickup. Try again. Oh it's behind, you'll need to wait. How long? "We don't know." Then I got on the phone "Where is the bus?" "Oh my system just updated... it's 364 minutes behind schedule" my fellow yelpers: that's 6+ hours late... but multiple systems say it's "on time". They knew this bus was already 4 hours late before we left our house at 5AM. They chose not to tell us. Why? I'm guessing it's their refund policy. They won't refund unless a bus is more than 2 hours behind. If *you* reschedule or cancel before then: no refund. Even if you miss a connection. Even if you're going to sleep at a bus stop. They won't refund. And if you want a refund with the "agent" all they can do is give you a voucher. You want a real refund? You have to go online and "ask" for it and wait several days. I had to drive the family member to phoenix to catch another service. 8 hours of my day burnt. We are going to just go the small claims route. They can see us in middle of nowhere AZ justice court or we will take default judgement. read more

Greyhound - "On time departure" 37 minutes *after* the bus was supposed to arrive and when the bus is still 6 hours away (green circle in El Paso). - Buses Near Me - Tucson, Arizona

Terrible experience! If you're thinking about taking the Greyhound, think twice. Hopefully not all Greyhounds are as dirty as this one was but ours was filthy (dirtier than any subway or city bus I've ever been on), scary, and there were some pretty sketchy characters on it. We took the overnight from Tucson to LA (I know, I know, probably not a good choice.) We were told to find other seats because someone was in our "reserved" seats (which we paid extra for) - the man said he'd been there over 24 hours and the area reeked so I would have been grossed out to sit there anyways. I guess if you're completely desperate, it's not that bad but if you have any other option (Amtrak, air travel, car travel), do that instead! read more

I've stopped utilizing greyhound for my transportation needs due to the poor customer service. Never getting anywhere on time if getting there at all overpriced tickets and unlawful treatment You may get to your destination and you may not a one hour layover can turn into more than a day layover the bathrooms, stink, unclean, and sanitary. Customer service is that it's all time. Worst take a airline and stay away from Greyhound in my opinion. read more

The bus was two hours late. They closed the waiting room in Tucson in the afternoon because the employee said greyhound doesn't pay overtime. They kicked us 20 some passengers outside in the Tucson heat. read more

Overall,The bus ride was fine.However,The bus driver was very rude and impatient .The service was poor arriving to the bus station because the overall lobby was closed which left families to wait outside. read more

Greyhound steals from customers. I went on a trip and purchased two reserved seats for an extra cost. When I got on the bus my reserved seats were taken. I asked the bus driver for help and was told he didn't want to ask them to move. If they aren't going to actually enforce reserved seating then what is the point of offering reserved seating for an extra cost. It is to steal from customers and refuse to refund them the money afterwards even though you paid extra for reserved seats. Do not buy greyhound/flix reserved bus tickets they will steal your money. read more

I am writing to you to let you know the situation I had with Greyhound. I purchased a ticket on April 5th 2023 for $101.05 to go from Clewiston Fl. to Tallahassee Fl. We left Clewiston at 5:30 am to arrive in Tampa Fl. At 10:05 am to be picked back up at 12:01. The bus driver dropped us under a bridge in Tampa said that was the bus station. The bus that was to arrive at 12:01 never did show up. This area was very dangerous. People were sleeping all around on the concrete and ground. It was a homeless camp. There was no place to use the restroom, nothing to eat or drink or a place to sit down for 8 hours. When one of your buses came I asked her to use her restroom she said there is one a couple blocks away. I told her I had had a stroke and I could not walk that far she still said no. There were 8 of us and we all tried calling and our family's tried calling to no avail. We were told the bus had come; we could get no one to help us. The last bus came at 5:30pm.This driver was willing to take us to Orlando he said it was too dangerous for us to stay there. When we arrived in Orlando the drive came inside with me and we spoke to the girl at the counter. She said the driver that was to pick us up at 12:01 in Tampa did not show up that day. Then I had to buy a ticket from Orlando FL. to Tallahassee Fl. For $53:48. Wait that is not all, on my return trip April 12th Tallahassee Fl. To Clewiston Fl. For $126.10. We are all most to our next stop and the bus driver announces that the trip from West Palm Beach Fl. to Clewiston Fl. is cancelled. I had to have someone take off their job and come to West Palm Beach Fl. to pick me up and I also had to pay them. To top this all off I have had a stroke and traveling was already hard on me. I think I should be compensated for all of this trouble I had especially for the danger my life was put in while waiting under that bridge. The amount I spent was $281.13. That will never heal the horror I went through will waiting under a bridge. We are paying customers and we should neve be put in this dangerous situation. I will wait to hear from you before I contact someone about this safety issue in Tampa read more

If I can give zero star I will.... The worst experience my parents experienced. He was 1 hour late and had a bad attitude he started yelling at my parents ...he drove off while my parents standing to look for a seat... I don't recommend this bus station... please train your people... the bus station here in Tucson Arizona... office in Tucson has business hours form 5am they open at 5:45... read more

Greyhound - This is the buss the my parents left... the driver was an asshole! - Buses Near Me - Tucson, Arizona

I waited alongside my sister outside of the Greyhound bus station in 112° weather for an hour. The bus was originally set to leave at 12:15 pm but the departure time was delayed to 2:15 pm. We received email update with that information which was beyond helpful. However, once we got to the station, at 2 pm, we learned that the station's lobby was closed between 12:30pm and 5pm according to a sign posted on the door. That is unacceptable, especially in the middle of a heat warning. The bus was further delayed indefinitely at that point because there were no further email updates, the online portal continued to say the bus would arrive at 2:15, and the customer service agent I spoke with over the phone had no idea of what was going on with the bus. The bottom line is that the bus station should not have been close under these weather conditions. There was a young family with a baby that had been waiting there since before my sister and I got to the station and their baby became increasingly fussy as time went on. It seems to me like there is a huge lack of responsibility on behalf of Greyhound for allowing this to happen. Thankfully, there was a Del Taco where we got water from and where some sheltered while waiting, but that doesn't take away from Greyhound's failure to provide these accommodations for its paying costumers. I don't think it's unreasonable for costumers to expect these under the weather forecasted. Greyhound, if you want to close in the middle of the day you need to make sure there are no trips scheduled for that time that will draw costumers to your closed establishment. And if there is a delay, you don't get to close until the delayed bus gets there and you have assured the safety of your costumers while they wait. People can suffer from heat stroke and dehydration can damage a person's internal organs, especially if the person is just a few months old. The bus eventually got to the station at around 3 pm. But without live updates we were unsure of how long we were going to have to endure being out there in those conditions. I hope this doesn't fall on deaf ears, or in this case, blind eyes and that Greyhound changes it's closing in the middle of the day policy to prevent this from happening again to anyone else. read more

Greyhound - +1hr wait, 112° F, 2pm; no updates on bus status in the last 45 minutes of wait period. - Buses Near Me - Tucson, Arizona

This is only a review of their online ticket purchase, I have not, nor will I ever, ride one of their buses. My cousin came to me asking if I could buy her a ticket to Flagstaff with my card, because she doesn't have one, and she would give me the cash for it. Cool, no problem. She pulled it up and the total was $63.72. I proceed to go to the check out page, and it asked if the name on the card that I would be using, was the passengers name. It wasn't, so I clicked the other name option and was greeted with an $18 GIFT PURCHASE FEE. $18. "Gift purchase" fee. $18 to use a card in the name of someone other then the passenger. This is no gift. This fee is a total scam, I honestly don't even know how this is even legal. We didn't have much of a choice because she has to be up there, so she coughed up another $18. Next time she will be using Amtrak. I would recommend that if you don't have a card and need to purchase online, go buy a visa gift card and just use that. Scam the scammers. read more

Greyhound - "Gift ticket" fee - Buses Near Me - Tucson, Arizona

This location is A-OK. Depending on the day/time you'll get a mean or nice security guard. The front desk is hit or miss but honestly you should buy your tickets online. You can save a lot of time and money pre-purchasing and printing them at home. Sometimes the room can be freezing cold, so bring a jacket. The arcade machines are fun, and the drink/snack machines accept credit cards. I suggest getting there at least an hour before your bus to grantee a decent spot I line while boarding. As far as the bus is concerned, it's pretty standard. Occasionally you'll get WiFi and 120v outlets. The buses can be quite cold as well, so once again bring a jacket. Sometimes the drivers have questionable actions, look Ike texting while driving; thankfully I've only seen that one time. In total if you buy online, there's no cheaper way to Phoenix, as long as you buy online and show up early. read more

Greyhound - The gates. - Buses Near Me - Tucson, Arizona

First time taking a grayhound bus from Tucson Arizona to Los Angeles, this has been a nightmare, the bus was 5 hours behind schedule and no one at the front counter would inform you why the bus was late, I called their 1-800-268-9000, customer service and they couldn't explain why the bus was 5 hours behind schedule, this the last time I'm taking the grayhound instead I'll probably be driving or just take a plane, "bad service grayhound" read more

I do not recommend bus was delayed over 3 hourss!! And security lady was minding it's business! Even though homeless are outside asking for money and food. DO NO YELL AT YOUR CUSTOMERS FOR YOUR FAULT FOR BEING LATE. read more

I been having to use greyhound alot lately and everytime i do the bus is delayed for 4 hours plus at a time... all around bad service for it to happen repeatedly im looking for other services this is my last trip with greyhound read more

Never on time... save not only your money but your time and don't do any business with this company. They have zero respect for their customers. When you purchase tickets they get your number n even your email but never send any txts or emails to let you know that bus is canceled or late. read more

Greyhound all together has the worst customer service ever. That's a bold statement but I'm dead serious. Don't ever expect a refund for any reason (no matter who's fault) even if you have a "refundable" ticket. read more

Fundamentally unreliable, and twice as expensive as the competition (Flix Bus), combined with poor customer service. Our son had booked the 3pm trip to PHX to catch an evening flight. He was called 60 minutes before departure and notified that the bus was cancelled, putting us in the odd position that we could be grateful for at least that much. AZ Shuttle Service rescued the day. read more

I tried to ask questions about checking my bag, but after the agent gave me a claim ticket, he just stared at me. I asked over again. Blank empty stare. I end up just following other passengers and put my tagged bag in front of the bus where they were loading. Kept trying to ask if that was what I was supposed to do as they rendered me invisible. It's a short trip from Tucson to Phoenix. My bag is GONE. Nobody would help me either. They kept telling me they are looking for it, yet they didn't even look at the stub, take a claim number, or ask for a description. This is a nightmare. read more

It sucks as hell. It was 4 hrs late. They should seriously lower down the prices for making us late

Counter agent seemed to know what he was doing. Bus drivers have twice refused to let me sit in the first row when I asked (it was empty), even though (1) I am handicapped and (2) one time some other passengers were harassing me so I didn't want to be int he far back by them. Bus wifi works about 40% of the time. Bus outlets work about 50% of the time. read more

They lost my luggage. They kept me waiting 3+ hours on hold looking to speak to a supervisor. I never spoke to one. I called back the next day figuring I'd give it another try. I first spoke to a "Junior" employee #3742 who was rude, absolutely clueless, asked me the same questions 5 times, was full of contempt, and was an absolute disgust to talk to so I hung up after he put me on hold while he went looking for the answer to 2+2. And that was that. read more

The bus was full and everyone wore masks. We had trouble getting two seats together. One person gave us his seat. It was a two hour trip in close quarters Not a pleasant experience. read more

this place is trash. after driver was 1 hour late he still stand there and starts yelling at my parents too hurry up it's not their fault his late and he started driving away when my parents where standing he couldn't wait for them too have a seat it was my parents first time taking the bus and this is the experience they had too go thru his just a rude driver I don't know how they could have drivers like this bus number 86540 his bad driver read more

Greyhound is kind of what you'd expect to get, basically a local bus that goes really far and has a bathroom. The Tucson location (now located at 801 E 12th St as of 2017) isn't bad, and I encountered far worse Greyhound stops along the way. The security was friendly and the guy checking me at the counter was helpful, even though there was panic for myself and a few others that our bus was overcrowded, and we may be bumped to a later one (we were not). I know every bus and experience is different for everyone, but the Tucson one is fine. There's not a lot of seats while you wait for your bus, and there isn't much there. But you can walk to a nearby fast food if you're hanging out. read more

I take immigrants to the Tucson station. It's generally what you would expect..it can be a bit dirty, but otherwise it is fine. And the staff have been helpful about changing tickets..even when I brought someone in who was leaving from Phoenix. That is clearly not an error the Tucson station made, and it was nice of them to fix the error..with no charge for the change and allowing them to leave as soon as possible. Staff were friendly until today, too. But today was the day everything changed. My riders were going to Dallas. Their bus stopped in El Paso, but it was NOT going directly to El Paso..it made another stop first. When the bus was late (which is fine..that happens) I asked when the Dallas bus was coming/going to be boarding several times. When they said "40 minutes" I ran next door to grab food..I was gone 5 minutes. So their bus comes (when they said it would)...we were all there. They told us this was the "El Paso" bus. It left; my riders didn't get on it. 20 minutes later I asked when the Dallas bus was coming. Oh..it left. But you never called Dallas; we have been here the whole time. They insisted they did. When I repeated they hadn't they said that they clearly explained to my riders that the El Paso bus was going to Dallas. No..I was here and speak Spanish (the language my riders and the employee used)..you didn't. I only left for 5 minutes. Oh . that's when we explained it to them. But this bus was in fact there when they said our bus was supposed to arrive; if my riders knew to get on it..they would have. (And furthermore, if my riders were supposed to get on this bus the employees were supposed to just tell them "get on".) They said "you can't get to Dallas without going to El Paso". Sorry.. that's irrelevant. Neither bus riders or people driving them are required to be experts in either American geography or Greyhound bus routes to ride. If we ask you about a Dallas bus, we aren't required to know that a) an El Paso bus always has to be a Dallas bus (of course could never not be going to Dallas) and b) a bus going first to New Mexico and then next stopping in El Paso is clearly an El Paso bus, because no bus "goes to" a small New Mexican town... that's always just a pit stop. And all they had to say was "bus service to DALLAS with service to El Paso".. because this bus was ending in Dallas. (And this bus station is also tiny...this bus was the only bus boarding.) They threatened to call the police because I was "trespassing". I admit I was yelling, but I was not trespassing. Bringing paying clients to your bus station (and waiting to made sure bus riders get on their bus) is not trespassing. And I was not threatening anyone. They took my name and said if I come back I am "trespassing". And know what? I bring them paying clients 3 times a week..and my riders are refugees with no other way to get to the station. And I saw an employee and a client have a loud argument...I can't say that the employees were at fault (I have no idea what happened) but gee: clearly other clients get mad, too. Prior to this I have always had experiences with this station that ranged from totally acceptable to good, but other volunteers bring large numbers of people and have said that there are frequent problems. read more

Greyhound is a terrible company with terrible service. The location at Tucson always cancels my rides and asked me if I want to reschedule and only offers me a refund. They are all very rude and it is one of the worst services you can receive. This has happened 3 times since I've road with them and recommend taking any other transportation option aside from greyhound. read more

Our bus ride to Phoenix was cancelled twice in a row (we purchased our tickets online weeks in advance, too). Our rescheduled bus was delayed. This place is so inconsistent, it's not worth the money. Take a FlixBus or Arizona Shuttle. The workers are rude, and we had to front over $100 to take an uber back home to make it in time for a family event. If I could give no stars I would. I will not ever take a Greyhound again after my experiences with this place. A Flixbus is half the price and are always consistent, and Arizona Shuttle can be a little more expensive but they are guaranteed to get you where you need to be on time. read more

I would leave 0 stars if I could. Tried them out when I needed to get up to Phoenix to pick up a car I purchased. I paid for the "express" trip that they offered which was supposed to go straight to Phoenix without any stops. What a ripoff. The bus stopped in multiple locations and I ended up in Mesa 45 minutes past when I was supposed to be in Phoenix. I tried to call customer service and get a refund but they were horrible. Was hung up on once and then told to hold for a supervisor who never appeared. This company is the worst of the worst. read more

I have used Greyhound before back on the East Coast and I don't know why but the buses they use here in Arizona are pretty trashy and worn. The buses reek of urine from the bathroom, the plugs don't work, the chairs' felt are down to the bare threads, and the people who work there are the meanest people you will ever meet. Don't get me wrong, I got there on time and it was super cheap which are the most important factors. read more

I just want to say the customer service here is awesome especially Marisol Estrada!! My bus got delayed a day and she was so accommodating and friendly. I definitely think she deserves recognition for what she does I'm definitely extremely happy that I got the pleasure of meeting her and tell her to keep up the GREAT WORK and to keep that smile on her face she is definitely a rockstar!!!!! ‼‼‼‼‼‼ read more

ok, Terry, who was working the desk, was super helpful and so nice. We'd messed up with the time change (or lack of one) and he totally helped us out. Terry was a helpful, polite, and efficient employee- he was great. However, the security guard (who i know does not work FOR greyhound, but was working in this station), was racist and invasive, demanding my sister and my personal account of 9/11 (we grew up in nyc), and refusing to help the woman after us, telling her that she was in the united states now and shouldn't be speaking spanish. he made us so uncomfortable and angry, and i was just glad we got out of there without further confrontation. read more

Terrible Customer Service. Seems like employees have no sense of rational decision making. Greyhound Bus lines A.KA. the worst bus transportation business in the world. Haven't rode a punctual bus yet. Been a customer for two years. Trash Bus Station read more

Let's just say this is the worst bus station I have ever been to. I purchased my tickets 3 months before my trip and when my check in time came they told me my seat had been taken. How does that happen? Isn't the whole point of purchasing tickets beforehand to ensure your spot on the bus? Well luckily for me the guy running the front desk was too stoned to understand his job duties. Avoid this establishment by all costs. read more

I hate saying never, but man NEVER AGAIN w/Greyhound. Lost my bag, cancelled my trip, and at the rescheduled connection, they oversold the buses and we had to wait for 2 hours for the next bus. Phx Customer Service Manager BEYOND RUDE, he should NOT be dealing with the public. Nobody EVER called me re my lost bag. I called them (Philippines call center that is) and got NO WHERE. Finally,after i had spent many hours calling Greyhound many times, i was informed that my bag was at my original destination (mind you I had already been home -450miles away- for 10 days). What I love is that they said it had been there since Jan 9th, we were speakin on Jan 15th which means my bag had sat there for SIX DAYS and not a single phone call had been made to me that it was there. OH MAN!! Just one bad moment after the other. FLIXBUS here i come! read more

Disgusting service. No one will answer the phone. Your bus will always be late. The customer service is trash and they'll talk in circles to avoid you being able to speak to a supervisor. Just trash never take the greyhound read more

The customer service, Jannette (sorry if I misspelled her name) especially, was fantastic. I had a broken/casted arm, and she took great care of me, and made sure my bags got put on the bus for me. Keep up the great work!!! :) read more

First bus from phx to Tucson was 3 hours behind schedule. On bus now going back to phx from Tucson. First they said the express bus that I paid more for was 4 hours behind schedule and they were gonna cram us on the regular bus that was gonna make our trip 45 minutes longer with 3 extra stops. Got no refund for not taking express bus. As I'm going through bag check, it's Christmas day remind you. I got a fishing tackle box and items from my father. I was unable to take because of dull crimped tongs that gets hooks from fish mouth. Meant alot to me. Supervisor said i need to have someone pick them up or they would be thrown away by 12 o'clock that night. After being screwed on express bus and the extra fare I paid for the ticket and since I was talking to supervisor about fishing items I was last on bus. When I get on bus almost every seat is obviously filled because having to combine both buses. I get lucky enough (Or so I thought) to have seat to myself. It was the very first seat on bus. Ib e actually ridden that seat many times and kind of enjoy it. Their was one empty seat and one seat with a bag on it. I sit in the empty sear and proceed to get comfortable. When bus driver finally gets on bus. He explains to me how that was his bag in front seat and I needed to move I asked why and he said because those seats were for his handbag which was very small. So now I'm cramed next to an old person trying to give him his space while there is two open seats. That have been paid for by costumers being used for drivers bag. And he was very rude when telling me I can't sit there. I ride greyhound all the time. Never have been spoken to or treated by bus driver so horribly. Horrible experience. read more

I wish I could leave zero stars!! I had the worst experience with Greyhound for my trip to Los Angeles. First, I was leaving from Tucson and we stopped in Phoenix then the bus driver tells us to get off and wait. Everyone was very confused, we were all waiting in line and employees come to tell us the trip to Los Angeles has been cancelled!!! Employees told us don't know why or give us a reason either just very rude and telling us we need to make a decision. Also the next available bus to LA was 6pm the following day. I had to arrange other transportation for myself as I had jobs I had to get to in LA. The return trip back to Tucson seemed to be going smoothly until I arrived in Tucson. They LOST one of my bags and had no idea where it went. When we stopped back in Phoenix we had to get off so they could clean the bus and once we were getting on I asked not once but TWICE if all luggage was moved to this bus. All employees including the bus driver had horrible attitudes. Don't use greyhound, if may be cheap but save your money and take a flight. You will be treated much better and have a much better experience. I don't know how this place is still in business but I will NEVER use greyhound again!! Bag is still missing and I don't know if it will show up. You suck Greyhound!!! read more

There is no Yelp page for the one in Benson, but this is for the Benson station: My dad is being deployed to Afghanistan, and he was trying to get the bus to Texas. The station is supposedly open till 12:00 am, it was closed before 8:40 pm. We called and they said that the bus was en route. It was going to arrive at 9:30 pm. It didn't. Simple as that. So we gave up, and now we don't know what we can do now. This is incredibly inconvenient. Don't bother with Greyhound. read more