The buses are never on time. I'm always late to work all the time. You should have a separate bus for the homeless people

Yesterday after work,I got a Sun On Demand van.I was so excited as this was my only option to save money that I was wasting away on UBER and LYFT.My driver REUBEN explained the process to me and even offered me a pamphlet that explained the services in detail. The ride was very comfortable,smooth,and convenient. Thank You REUBEN for being such a dedicated and caring driver. Thank You Sun Tran,for providing SUN ON DEMAND to help give hard working people a chance to experience a little peace of mind in our everyday hustle and bustles! read more

Everyday I play musical chairs on the bus trying to avoid piss and crap every where. It's smells horrible on the bus and people being stacked on top of each makes it worse. I can't believe the city would allow this to happen. I'm a hard, tax paying worker and depend on the bus. Tucson is DISGUSTING!!! FIX IT!!! read more

April 23, 2025, 09:30 a.m. I began to board the 421 shuttle in Green Valley when the driver yelled at me to stop boarding because he had to go get gas and wasn't ready. If this is an example of how Sun Tran trains its drivers they are one sorry organization. As I wrote to Sun Tran, if being disrespected is the price one has to pay for fare-free public transit then I will go back to driving. read more

The buses never run on time and it's becoming a problem fix it! I don't understand why the buses suck now ever since they have been free it's been terrible read more

Got on a bus that was parked at the airport for arriving passengers, and asked the driver for some quick information about the route. He never once even looked up from his game to look at me. I know these drivers deal with a lot, but there's no reason for that level of rude behavior. read more

Absolutely trash smell like major drugs all the time. All the drivers are cranky and seem to not give a acre in the world. Very rude and discriminating attitudes!! read more

Saturday's suck to work on but nothing starts a trying day off worse that waiting 30 minutes for a bus just so you don't miss it then have the #9 at 839am slow down as she passes you pointing to a bus stop she knows there is no way in hell you'll make it to. The bus stops on Grant are all f'd up which makes it frustrating but then to get passed by when your standing by a legitimate stop. That's just cold and f'd in everyway possible. But what's it matter Im just some poor sap that has to take the bus to work to feed my family. read more

Most of your suntran drivers have very long faces. Smile... You can Be very bitter, & rude especially you fatter associates... Suntran, I guess you guys really do suck that bad. If you're fucking associates are that rude and have long faces. read more

Just now it is a substitute of a shelter for homeless people. Dirty, stinky, trashed buses. NEVER on time. I have calculated: if you take into acccount waiting time, the average speed of a bus is 5 miles/hour. Its just government job to keep people over 55 years old employed. read more

I have used SunTran for over 20 years. Years ago, I would have given it a 5 Star Rating. Today most of the Drivers are still 5 Star. But today it is impossible to plan ahead. There was the promise of a New Bus Schedule being Available, but it has yet to happen. It is also impossible to make Doctor Appointments at the VA Hospital, with no idea, at what times to take Busses, to be on time. What A Total Mess SunTran Has Become. read more

I ride a couple of the bus lines. After work I will be standing right on the median waving because if I run out in traffic we all know how that will end. Another time he flew right by me. What really took the cake was one of their drivers named Karen started yelling at me because God forbid I tried to board when she wasn't ready. If you don't like working with people then find another f__king job Karen! Another time it was pouring out I was in an unfamiliar area so I asked the driver 3x where my next stop would be. Do you think he would answer me? Of course not! I ended up taking an Uber home. If you're too old to carry on a conversation maybe you shouldn't be driving. read more

Suntran drivers lost all sense of schedule and HAVE GONE ROGUE! it's a real serious problem when people are trying to get somewhere....in a somewhat timely manner. This is a sharp and UGLY decline for Suntran and people should take notice and fight back towards this UNRULY AND UGLY UNION CALLED SUN TRAN CITY BUSES!! I don't care if you're union or not, you need to get your crap together, stop with the fluff schedule and better serve the needs of so many of us who rely on public transportation. Especially the customer service lines. When I call for a bus schedule they lie through their teeth and it leaves the public is complete dismay and angry. STOP IT ALREADY AND GET IT TOGETHER. Doesn't matter what it takes just do it! Damn cushy unions, YOU'VE HAD YOUR BREAK ALL THROUGH COVID now it's time to get back to work!!!! read more

During the weekend bus don't arrive on time. For example at this moment looking at their app and hand out schedule bus 25 should have arrived 5:13pm, once again it's a no show. Now have no choice but to wait a whole hour for next schedule arrival. Weekends are the worst, during the week their late like about 5 to 10 minutes late which is OK for me. read more

Buses should not be leaving before they're allotted time. Most people don't have their own transportations so they rely on sun Tran.e their own transportation to make it to work. And now people being late because best drivers don't want to keep their times going. The right way, that's disrespectful free rides or not read more

Bus 7/3230 never lets me sit down before they take off and Im disabled in my spine & legs. Its very painful when they jerk the bus when they take off and I have to grab something so I dont fall down. People have actually caught me before When the bus jerks and I havent sat down yet. read more

For a city the size of Tucson, this is a pretty pathetic public transportation service. Rude drivers who threaten to go on strike every month, weirdos on the bus, awkward schedules that are incompatible with other bus lines, no shelters in the hot sun for most stops and no viable discount passes for anyone. They don't run often either, the depots are packed with thugs and creeps, have broken cameras, no lighting at night and old guards who sit inside a glass sphere with no clue about dangers to those waiting. They offer sugar soda machines instead of water, restrooms are a haven for diseases (they have no place to wash your hands), have no canopy for shade or rain & growl if you ask them a bloody question. Buses are usually late if they even show up so toss your schedule away. Fails on ALL accounts. They should study San Francisco's transportation service to learn something. Sun Tran is a bad joke on Tucson like its politicians. read more

Sun Tran - Public Transportation Near Me - Tucson, Arizona

See all

The customer service is horrific. I tried contacting the adequate department to assist me on my issue but no one ever picked up the phone or respond to my voicemails. I even tried contacting the team through Facebook messenger and did not receive any sort of assistance except for "Call this number." Shocker, it was the number that wouldn't answer my call. read more

horrible worst service and they don't care to correct issues

With the exception of the #17... (along Prince), I have to say that I have been extremely pleased with my Sun Tran experience. Some of the buses are newer than others, but I've yet to be on a filthy bus. The older ones shake and rattle, jar you a bit, but not the end of world. The routes and schedules are fairly consistent, with the only exception being the #17 Northbound. At night, that bus runs on a schedule that is anything but the one posted online. 1/2 hour, 45 minutes late. Really bad service. read more

Sun Tran - Public Transportation Near Me - Tucson, Arizona

This review is strictly on the bus #11 that arrives at 22nd/Alvernon at 4:43pm. This bus route sucks! This bus is perpetually 20 minutes late every other time I ride it! I have been taking this bus for a year now & every other time I miss my connection at Speedway. There is always some sort of excuse as to why its late, but for some reason the 4:30pm bus can seem to make it on time., I have complained several times to management & CSR's alike & nothing ever changes. If I had another way I could get home I would but unfortunately I am stuck with this for now! :( read more

They're not even good enough for one f****** star drivers s*** d*** they don't like f****** music but yet those stand out there for 20 f****** minutes just shoot in the s*** and wonder busses are late because the drivers dragged their dicks read more

You'd think since it is a Sunday Bus 3, East to West, is scheduled 6:16 p.m. pick up that being there at 5:50 p.m. is a good idea. Well I must have missed it because it's been an hour. Dummy me, right read more

I stayed in the Philippines for several months in 2016. The Philippines has a public transportation system far exceeding in quality that available in Tucson, with the exception that Sun Tran buses, which undoubtedly cost a fortune, are very clean and comfortable. Sun Tran is, in my view, a farce, and should either cease operating altogether or invest in dramatic improvements. Last spring, I attempted to purchase a SunGO Card at the Ronstadt hub. The vending machine was out of cards. I called to complain. It didn't go well, as I unfavorably compared public transportation in Tucson with that available in the Philippines and with Metro Transit in Minnesota. Fortunately, I was able to purchase a SunGO Card a couple of weeks ago. Subsequently, I went down to the U. of A. last week, but I'd forgotten my card at home. When I attempted to purchase a transfer, my driver indicated that no transfers are available except via the SunGO Card. (Whether this policy breaches Sun Tran's charter or its contract with passengers, or disproportionately affects the unbanked poor, who, for instance, lack the ability to refill SunGO Cards with debit or credit cards, are separate questions.) She was unsympathetic that this meant I would need to pay for at least two fares when only one fare would be earned. She was also unsympathetic when I deliberately overpaid ($2.00 for a $1.75 fare) because I didn't have my SunGO Card with me, and fareboxes--apparently less technologically advanced than soda vending machines--do not provide change. I indicated that I'd forgotten my card at home. She admonished me to bring it next time, apparently failing to recognize that one cannot forget a thing without having intended to bring it: forgetfulness is, by definition, unintentional. She also failed to recognize that such an admonition is, at bottom, disrespectful. I made a comment regarding a temporary bus stop near the U. of A. set up last year on account of construction at the university. She arrogantly, and incorrectly, contravened what I'd just said, insisting that there had been no such stop. Presumably, she was unaware of said stop, but was cocksure. Later in the week, when I registered and added value to my SunGO Card, the system indicated that the balance would be available in twelve to twenty-four hours. Yet the charge was already listed as pending at my bank's website, and my bank balance had been reduced accordingly. I called Sun Tran to ask whether such a model would work at, say, Starbucks. You can imagine how that went. I was offered no apology--merely a matter-of-fact statement as to availability. I subsequently received no fewer than eleven emails in connection with my registration and a single funding transaction. Sun Tran buses are frequently AWOL: last night, a scheduled bus never arrived. The Sun Tran app kept pushing back the bus's E.T.A. in five-min. increments. This kept up for nearly thirty minutes. I had arrived at the bus stop at approx. 6:35 p.m. The bus was scheduled to arrive at 6:47 p.m. It came at about 7:15 p.m. I attempted to transfer to another bus, but no bus was slated to arrive for about one hour (though there were two intervening buses with an E.T.A. of "N/A" displayed in the Sun Tran app). read more

Sun Tran - Public Transportation Near Me - Tucson, Arizona

Although they all have hydraulics capability they don't use it at every single stop, like they should. I am 5'2" I'm usually carrying packages and a little help with the lower step would be appreciated. All it takes is for them to push a button. Often times I have to ask or sometimes they just pretend they don't hear me. I don't know why they can't tell that if you're 5'2" or under and over 50 you might appreciate the lowering of the step. read more

30 mins late pick up. I know they have a 30 min window but then continue to pick and drop off other passengers I had a 10 am apt which was missed read more

I've been riding the bus for a few years now and I have never been late for work, appointments, etc like I have been the past few months. The busses are late more often than not. At least 1 bus on my daily route is over 7 minutes late. Ugh. Tucson in general is just failing so fast. :/ read more

I may be one of the few people to voice support for Sun Tran. It has its flaws. But when it comes down to it, the bus comes almost always on time, and it is efficient, useful, and money saving. I started taking the bus more frequently to cut down on gas expenses or when my car is being repaired. Lately I just take it because I am not as stressed when I get to work or home. Someone else does the driving. I relax, read a book, snooze, or even listen to my MP3. There are problems of course, sometimes the bus is late and it's hot outside, or you miss a connection, or the people at Ronstadt Bus Center are kinda nasty. But overall I am a huge fan of public transportation. I would love to see the RTA do more with ours and get a light rail going etc. but this beats taking the car to work for me, especially since I get a Pima County employee discount at almost half off! read more

At home in Minneapolis I pay a $2.25 fare to ride the bus. I was delighted to see that fares in Tucson were only $1.00. Then I found out why: it turns out you really do get what you pay for. The fleet I saw was consistently loud and neglected, there appears to be no rush hour service - just once per half hour all day long from the airport. From the airport! Also, why can't I use a transfer to go both directions? Isn't that the point of a transfer? It's good for two hours of bus riding... but you can't use it to get back to your hotel. Great. Thanks, guys. Every time I rode it was late, and though I planned ahead so didn't have trouble, if I had been on a tighter time budget, I could have been really screwed by these people. Next time I'm in Tucson I'll bite the bullet and rent a car to avoid the headache that is Sun Tran. read more

I checked the time for the bus online but in reality it came about 5 minutes earlier than they said. I missed my bus and got to class 30 minutes late. This is really irresponsible of them. I consider this to be lack of ethics. When I called customer service instead of offering any other way for me to get to my class in time, they just said "you are supposed to be there 10 minutes before" do they understand people has to walk to get to the bus station? I wish Tucson had a better bus service. Suntran sucks. read more

If the parking passes for the U of A weren't so expensive, I would say fuck Sun Tran and never use their shitty system again. They only are good if you're willing to pay premium for the express bus, and even then it's nearly impossible to get there due to the limited times they are running. I got to the park and ride I use right when the bus got there. I ran to the stop, waved my hands, and yelled, "wait!" twice. The prick behind the wheel still pulled away even though I'm pretty sure he could see and hear me. I called the dispatch to complain, and they told me quite coldly that because he had closed the doors he was not obligated to let me on. While some drivers are great, others need to be trained desperately. Also, good luck if you don't live anywhere toward the middle of town; they have so few routes and park and ride lots that it's almost not worth it. read more

I love the way Tucson's bus system has improved over the years. There's more weekend & late night service. A great option if you plan on drinking. If you're going to close the bar down you'll need to make other arrangements to get home but at least you can bus there so you're not cabbing both ways. There's still the stupid way buses that meet at an intersection are scheduled to arrive at the same time so it doesn't matter what bus you want to transfer to you can't because by the time you get across the street the bus has gone. read more

This review is for bus 3409 route 32 that travels along Ft. Lowell and Dodge. The bus driver was the most patient, friendly, kind driver. We are very new to town and we were traveling the loop today when we got a bike flat :( We were VERY far from home. So for that reason we decided to take the bus. We have never ridden the bus so he was patient and explained the route, the way you load the bicycles and we only had a $20 so he let us ride for free. He was amazing. And not only was he kind to us, he also helped a little old lady on a scotter get on the bus and was patient while she tried to park it. For this reason and experience we plan on using the Sun Tran more than we ever thought to. I wish i caught the man's name but hopefully the bus and route number will help. Oh, it was also at 12:30 this afternoon. Highly recommend! The End. read more

I have been riding the Busses here in Tucson on and off for about 4 years. A lot of people have complained how bad it is but during the week I think it's actually pretty good. I have never had any major problems with it at all.....DURING THE WEEK. Now the weekends are a whole different story, especially Sunday. If I had to sum it up in a couple of words...Its a complete joke. Tucson really scraped the bottom of the barrel for weekend drivers. If you have a bus schedule for the weekends my advice would be to toss it because the drivers sure as s*** dont follow it. They stop whenever they feel like it and when they do stop they show up and leave whenever the h*** they want. Yesterday was a very good example. The number 1 heading East was supposed to be at Glenn and Palo Verde a little after 3pm. As I was getting to Glenn from Palo Verde at 2:56 I saw it past by the intersection. By the time I rounded the corner less than 1 minute later it was gone. So in the hottest part of the day I'm almost running to Alvernon to make that bus so I'm not late to work. By the time I got to my first day of work I looked like I had just run a marathon. Not a very good impression. That's not even close to the worst part either. Trying to get home later turned out to be an almost 3 hour ordeal. First I waited almost 45min for the 34 at craycroft and Broadway but at least it showed up when it was supposed to. It was I'm catching my connecting bus where the problems began and wouldn't you know it was the number 1 again. I sat there and waited patiently again for about 45min. When I finally saw it coming I waved to let it know I was there and then started gathering my stuff. IT BLEW RIGHT PAST ME, NEVER EVEN SLOWING DOWN! That's right #1 bus driver on Sunday evening September 12. You left me stranded on the corner of Glenn and Swan at 7 at night. I'll say that again. YOU LEFT A WOMAN STRANDED MILES FROM HOME WITH A DYING CELL PHONE, NO MONEY AND NO ONE TO CALL FOR HELP!! I know you saw me because I saw the passengers trying to get you to stop and I was very visible. I hope you feel good about yourself cuz I'm not going away. I may not be able to get you fired but I will definitely be a thorn in your side for a long time. It may or may not hurt but you'll definitely know it's there and it will be as uncomfortable as I can possibly make it! Bottom line Tucson. I know it's not as busy on the weekends but there are still people who depend on public transportation to get them to work and other places on the weekend. You need to do something about all these rogue drivers who do whatever the hell they want to. read more

Why can we review this place? If we don't like it, what alternative are we going to use? None. This is what Sun Tran realized when they decided they don't have to cater to anyone. The people who complained about Sun Tran though clearly aren't from the area or never use public transportation. To be honest, I feel lucky that this city even has public transportation. This is not New York or San Francisco or Minneapolis and it never will be! It sucks, but that's how it is. So please, don't bother comparing Sun Tran to other cities because the idiots running it will never learn. That being said, Sun Tran is an embarrassment. Now, usually the buses actually ARE on time when it comes to leaving and arriving to and from the major stations. And usually they are on time at the major stops listed in the route guide. I say this as someone who regularly rides the bus almost five times a week and have been for years. So obviously those of you who said otherwise don't know what you're talking about... But back to the embarrassment. There are several renegade drivers who violate a major rule that all buses need to observe: you do not EVER leave early. If a bus arrives late, this is annoying, but arriving and leaving early means that someone who arrived at the stop on time will now be as much as thirty minutes to an hour late, as opposed to maybe ten to fifteen minutes. The worst part is that I have arrived at the bus station ten minutes before a bus was scheduled to depart, saw the bus departing, and even waved at the driver to stop and let me in. It had barely left its spot, but she refused to let me board and just drove away. This is unacceptable. Almost always when I miss the bus, it's not because it's late, but because for some reason it left early. I believe we have the cheapest public transportation in the country. But for some reason they keep raising the fare and keep taking away services. They used to have a service/information booth but took that away. Fine, the poeple who worked there were rude and didn't know how to do their job. They used to have a nice swamp cooler running at the Ronstadt station during the summer. Not anymore. And those aren't very expensive or difficult to maintain. All in all - it is what it is. The only way it will improve is if more people start using it, what a catch 22. read more

Decent service.

Sun Tran seems to provide a sort of Dr. jekyll/Mr. Hyde type of service, whereas during the weekdays the buses keep a consistent and almost always on-time schedule, with a good number of high frequency routes, yet on the weekends everything...and I mean EVERYTHING... about their service becomes an exercise in frustration! Buses are rarely on time, with wide fluctuations from too- early to too late, there are no frequent routes (with most being once every hour...really?!), and the routes there are end service way too early. Is there no supervision during the weekends to ensure timely service? And..why would Sun Tran bill itself as a great alternative to the stress of driving/parking - particularly during fun events - when their weekend service is so sub par? read more

I primarily ride the Sun Tran Express busses to and from work, and they're nothing but outstanding. The bus itself is clean and quiet with a smooth ride - I'm not disturbed when listening to music or reading by any extraneous noise. The bus runs on time - I've never missed one due to it running early. All in all the Express busses are top notch. I have some experience on the regular lines, and while they do the job, the busses themselves are nowhere near as nice. read more

Your SELECT A ROUTE planner is terrible. The "Trip planner" icon choice doesn't let you choose when you need to be somewhere, it only let's you say when you want to depart. If a rider doesn't know how often a bus runs, you need to look up the trip plans multiple times to get the most optimum schedule. And although I can find the stop, what use is it giving the individual Stop# of the bus stop. The "Schedule Finder" icon let's you choose a route, which is useless if you don't know exactly where the route runs. "Next Departure" wants to know the stop number, and when you use the"find your stop", "Closest Stop" (useless numbers again) gives you "Departures" and the "Map" offered shows a map of the city with no route plan at all. read more

I came to the conclusion that the drivers have a rift against the passengers. This is a problem unfortunately will not change. When ppl who are hostile about their job and customers it permeates through the whole company. The drivers have no patience with the passengers and taxpayers who pay their paychecks. I have observed some of the drivers are older men with foreign accents with bad tempers at the passengers. I have observed how the company has blocked the drivers on the bus from the public. They're having passengers board the back and ride for free. But the buses aren't being cleaned by CDC protocol with covid-19 pandemic where the passengers ride. Drivers aren't cleaning the buses at the transfer centers and Suntran doesn't have cleaning being done at the transfer centers to keep passengers safe. I called after I had a horrible experience today on a bus where the driver lost his temper and was yelling at me on the bus. Conveniently all Suntran supervisors are out this week. I left a voicemail for a manager, but don't expect a response. Worst public service to the community other than Grayhound. Also, not to defend these driver's horrible attitudes and unprofessionalism, they make minimum wage. The company won't change and the problem will just festure. As a cashier making minimum wage, if I lost my temper at a customer I would be fired. So sad these driver's aren't held accountable for their actions. read more