This Greyhound bus station was a pleasant surprise. The building was nice and clean, and the…read morebathrooms were well-maintained, which always matters when traveling. Security keeps the doors locked, which I appreciated -- it definitely added to the feeling of safety. There's a good variety of snack machines, including one for mobile accessories, which is super convenient if you're traveling and forgot a charger or headphones. Bonus points for the cute blow-up bear for Valentine's Day -- a small touch, but it made the space feel welcoming. Overall, a solid and comfortable station experience.

Should have listened to the other reviews. I was legitimately thinking "it can't be /that/ bad of…read moreservice". Boy was I wrong. We had a 6:25 bus for a college aged family member to get back to NAU from down south. Checked the status before we left south Sierra Vista "On Time". Show up 6:00AM. 6:15... no bus. 6:20... no bus. Check the app: "On-Time". But this time we check the bus's location... "it's in El Paso?". No... that can't be right. The bus can't possibly be over 4 hours away. It says "on time" and we haven't gotten any delay notification. Call 1800 number. Get told it's on time. Call BS as it's already 10 minutes past pickup. Try again. Oh it's behind, you'll need to wait. How long? "We don't know." Then I got on the phone "Where is the bus?" "Oh my system just updated... it's 364 minutes behind schedule" my fellow yelpers: that's 6+ hours late... but multiple systems say it's "on time". They knew this bus was already 4 hours late before we left our house at 5AM. They chose not to tell us. Why? I'm guessing it's their refund policy. They won't refund unless a bus is more than 2 hours behind. If *you* reschedule or cancel before then: no refund. Even if you miss a connection. Even if you're going to sleep at a bus stop. They won't refund. And if you want a refund with the "agent" all they can do is give you a voucher. You want a real refund? You have to go online and "ask" for it and wait several days. I had to drive the family member to phoenix to catch another service. 8 hours of my day burnt. We are going to just go the small claims route. They can see us in middle of nowhere AZ justice court or we will take default judgement.

We hired a 16 person shuttle to take our guests back and forth from their hotel to our daughters…read moreBat Mitzvah. They made planning in advance easy, and offered many options for shuttle sizes. They also agreed to drive our local guests home as well, in case they really enjoyed the party. ;) I heard from the hotel guests that the shuttle was on time and the driver was very nice and helpful. He was available at end of evening to make as many trips as needed to get everyone home safely. Would definitely use them again. Although I am not ready to plan an other event any time soon. ;)

Outstanding service and super clean vehicles with professional and friendly drivers. I had two…read morerotating shuttles taking guests from a church parking lot to the wedding and reception site a couple miles away down a dirt private road. My guests - about 140 of them - were transported easily and on time to from the event. Paul and the Adobe staff have done a great job and I was so relieved to have them get people continuously throughout the night. My guests were happy, safe and said the pickup and drop off was flawless. Grateful to this service ! Highly recommend!!!

I got a direct bus from San Jose to Nogales, Sonora. However getting the bus back was supposedly…read morenot running there for the last three weeks. My bus was confirmed in the app at 11:30pm. After which they told us we would be able to get support in the am at 10am when they opened again! Mind you I am traveling alone with my daughter!

1 hour of delay, the bus that I purchase did not even existed. Got put on a other bus, hopefully I…read morewont miss my flight.

The buses are never on time. I'm always late to work all the time. You should have a separate bus…read morefor the homeless people

Yesterday after work,I got a Sun On Demand van.I was so excited as this was my only option to save…read moremoney that I was wasting away on UBER and LYFT.My driver REUBEN explained the process to me and even offered me a pamphlet that explained the services in detail. The ride was very comfortable,smooth,and convenient. Thank You REUBEN for being such a dedicated and caring driver. Thank You Sun Tran,for providing SUN ON DEMAND to help give hard working people a chance to experience a little peace of mind in our everyday hustle and bustles!

I showed up with my ticket and reservation # but the Flix Driver would not let me board.I called…read morecustomer service and while I was on the phone he drove off! So I spent an extra $5 to get to San Jose from San Francisco, now I'm waiting on an Amtrak bus that's gonna get me to Santa Barbara about 4 hours later than my reservation. Wtf???!!!

Evening trip to Tucson during storm!!! This was probably one of the best trips I have had taking…read morethe bus!!! The bus was on time, had Air conditioning, WiFi and was $22 bucks. The driver Scott is an amazing driver we made it through the stormy weather with no problem. He drove great felt safe and comfortable the whole time!!! Thank you Driver Scott on route 2042.

Don't listen to departure times, it's a lie. They will keep you there until they want to, just to…read moremake more time and maybe get more people.... What a disrespect to the customer's time. They even have the audacity of asking to get to the office early.

I'll second what Itzel said about this company. The shuttle I took was cramped and stuffy. It…read moreeither didn't have AC or the AC wasn't running. They should try to offer their passengers more comfort. They also messed up my ticket order when I went into their office. I had purchased drop-off and pick-up service to have door-to-door transportation to and from my hotel. I didn't realize at the time that I needed separate, yellow tickets, for that service upgrade. (The yellow tickets basically function as vouchers for prepaid taxi rides.) Thankfully I asked about it before my departure from Tucson, and they gave me the tickets. To top it all off, though, after I arrived in Hermosillo, I got a call from them to inform me that the 12:45 Saturday departure (the one I had purchased a ticket for) had been canceled. When they told me my other options, I apparently mistook a.m. for p.m. and, consequently, missed my ride back to Tucson two days later. I'll cut them some slack here, because most of their employees speak fluent Spanish and limited English--and I speak very hit-or-miss Spanish. The miscommunication was as much my fault as theirs. Nevertheless, the fact that they canceled my preferred ride in the first place definitely makes them lose points for lack of reliability. I hope their service improves, because it's great to have options for getting to and from Mexico. But until there's improvement, I'm going with Tufesa--which I had to use in a pinch to get back to Tucson after missing my ride. I was blown away by how clean and comfortable the Tufesa buses are. Best of all, Tufesa charged me less for my ticket.

I think the the bus driver Robert was very helpful and cool at my sons event. Thank youread more

These guys saved the day! I had booked with another party bus rental company in town and on the…read morenight of the event they cancelled on me via text message 3 hours before my pick up time. I called Allison Limo panicking because I didn't want to let my entire party down and they were able to accommodate our party super last minute. The staff was extremely professional from the woman I spoke to over the phone to the gentlemen that drove us around. Everything turned out perfectly. I would highly recommend them for any limp or party bus rentals.