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    Gray Line Arizona

    3.3 (3 reviews)
    Open Open 24 hours

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    8 months ago

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    7 years ago

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    8 years ago

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    Greyhound

    Greyhound

    1.5(48 reviews)
    4.8 mi

    This Greyhound bus station was a pleasant surprise. The building was nice and clean, and the…read morebathrooms were well-maintained, which always matters when traveling. Security keeps the doors locked, which I appreciated -- it definitely added to the feeling of safety. There's a good variety of snack machines, including one for mobile accessories, which is super convenient if you're traveling and forgot a charger or headphones. Bonus points for the cute blow-up bear for Valentine's Day -- a small touch, but it made the space feel welcoming. Overall, a solid and comfortable station experience.

    Should have listened to the other reviews. I was legitimately thinking "it can't be /that/ bad of…read moreservice". Boy was I wrong. We had a 6:25 bus for a college aged family member to get back to NAU from down south. Checked the status before we left south Sierra Vista "On Time". Show up 6:00AM. 6:15... no bus. 6:20... no bus. Check the app: "On-Time". But this time we check the bus's location... "it's in El Paso?". No... that can't be right. The bus can't possibly be over 4 hours away. It says "on time" and we haven't gotten any delay notification. Call 1800 number. Get told it's on time. Call BS as it's already 10 minutes past pickup. Try again. Oh it's behind, you'll need to wait. How long? "We don't know." Then I got on the phone "Where is the bus?" "Oh my system just updated... it's 364 minutes behind schedule" my fellow yelpers: that's 6+ hours late... but multiple systems say it's "on time". They knew this bus was already 4 hours late before we left our house at 5AM. They chose not to tell us. Why? I'm guessing it's their refund policy. They won't refund unless a bus is more than 2 hours behind. If *you* reschedule or cancel before then: no refund. Even if you miss a connection. Even if you're going to sleep at a bus stop. They won't refund. And if you want a refund with the "agent" all they can do is give you a voucher. You want a real refund? You have to go online and "ask" for it and wait several days. I had to drive the family member to phoenix to catch another service. 8 hours of my day burnt. We are going to just go the small claims route. They can see us in middle of nowhere AZ justice court or we will take default judgement.

    Photos
    Greyhound - 11.15.25 Arrived Here at 7am to see this glorious sunrise thanks to Driver Robert

    11.15.25 Arrived Here at 7am to see this glorious sunrise thanks to Driver Robert

    Greyhound - 11.15.25 Arrived Here at 7am safely thanks to Driver Robert

    11.15.25 Arrived Here at 7am safely thanks to Driver Robert

    Greyhound - +1hr wait, 112° F, 2pm; no updates on bus status in the last 45 minutes of wait period.

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    +1hr wait, 112° F, 2pm; no updates on bus status in the last 45 minutes of wait period.

    Hermosillo Shuttle

    Hermosillo Shuttle

    1.8(4 reviews)
    3.1 mi

    Don't listen to departure times, it's a lie. They will keep you there until they want to, just to…read moremake more time and maybe get more people.... What a disrespect to the customer's time. They even have the audacity of asking to get to the office early.

    I'll second what Itzel said about this company. The shuttle I took was cramped and stuffy. It…read moreeither didn't have AC or the AC wasn't running. They should try to offer their passengers more comfort. They also messed up my ticket order when I went into their office. I had purchased drop-off and pick-up service to have door-to-door transportation to and from my hotel. I didn't realize at the time that I needed separate, yellow tickets, for that service upgrade. (The yellow tickets basically function as vouchers for prepaid taxi rides.) Thankfully I asked about it before my departure from Tucson, and they gave me the tickets. To top it all off, though, after I arrived in Hermosillo, I got a call from them to inform me that the 12:45 Saturday departure (the one I had purchased a ticket for) had been canceled. When they told me my other options, I apparently mistook a.m. for p.m. and, consequently, missed my ride back to Tucson two days later. I'll cut them some slack here, because most of their employees speak fluent Spanish and limited English--and I speak very hit-or-miss Spanish. The miscommunication was as much my fault as theirs. Nevertheless, the fact that they canceled my preferred ride in the first place definitely makes them lose points for lack of reliability. I hope their service improves, because it's great to have options for getting to and from Mexico. But until there's improvement, I'm going with Tufesa--which I had to use in a pinch to get back to Tucson after missing my ride. I was blown away by how clean and comfortable the Tufesa buses are. Best of all, Tufesa charged me less for my ticket.

    Gray Line Arizona - buses - Updated May 2026

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