Don't ever trust Sun Van to keep their word! Unfortunately, I had to depend on them to get me to the doctor for 3 appointments, but each time they either showed up late for my pickup or late for my return ride. The pick up could be up to 50 minutes late and the return ride has been up to 90 minutes late. One time when I arrived late at the doctors office the receptionist almost rescheduled the appointment.
They have no consideration for the disabled people who need transportation. They are RUDE when you call for a ride and sometimes the reservationist makes no sense. I asked for a ride to go to the bank to arrive at 9 AM and then leave the bank at 10 AM. The return at 10 was a full hour later.
The ignorant reservationist kept telling me she had to work out a 30 minute time. What 30 minute time I
I asked. She gave no explanation. When I asked her to explain she continued interrupting me. Now after looking at the Sun Van app, I realize the reservationist was unable to understand English. She had a condescending attitude and continued to interrupt me. It did not matter that I wanted to return at 10 AM. She, the reservationist, ignored me and listed my return at 9:30 AM. In what world does 10 AM mean 9:30 AM?
What a Great example of customer service! This so called service is disgusting! If they were a private company, I am sure they would be out of business due to their gross incompetency.
P.S. if I could give no stars to Sun Van I would! read more