Great selection of toys treats shampoos dog food.. they have cute outfits during holidays like…read moreHalloween and Christmas outfits they have harnesses collars leashes

The store doesn't carry the most unique products but they have plenty of standard goods to serve…read morebasic needs for all kinds of animals, which I appreciate. They also have reliable hours, open at night, later than most independent pet shops. The store was clean, organized, and well stocked during my recent visit. I had no problem picking up a couple of items for my bunnies, with service at the front register quick and easy. In addition, parking was plentiful right out front on a Monday evening. In terms of small animal products, I don't really trust a lot of the ingredients in the treats that they sell at big chain stores like this (ie. fruit flavored drops). But I got the vitakraft veggie pies, which I can at least sift through to remove anything I don't feel comfortable with giving my bunnies. They're due for a spoiling, and the chew toy selection in the store sucked, so this would have to do.

Welcome back to the neighborhood, Andy's! I stopped by today looking for new kibble for my toy…read morebreed. With the associate's help, I found a good brand in the "right size" bag to test. Also got a great tough toy for my "fur-ocious" little pup. The store is well organized and has its own parking lot. No one else in there when I stopped, come on by and support this independent retailer!

Under NEW ownership, Johnny worked for the former owner Lisa, forever. Hes well versed in the…read moreservice, the care, & area of expertise in several animals, insects, etc. Highly recommend this shop and its owner. More birds, insects, and new products have been added , making Andy's a much more fulfilling experience

Generally our go-to for our pet needs…read more My recent visit was because we ran out of food and needed some to fill in the gap til our next delivery. Brought in the certificate/coupon that we received when we saved our husky from the shelter. While checking out, I had 3 stick treats as well and the cashier told me that I'd get the 4th free and it's be a better discount than the certificate (heck yeah!). Overall, got the food discounted, an extra stick, a token for the self service dog wash, and they donated $20 to the shelter. Awesome! Will continue being a customer and dropping by when we get our Pete's Coffee :)

Nice store and staff! I was at the festival and we went in to cool off. They were very friendly and…read morehelpful to me and my tired pittie. Will be coming back to try the bath

5/5 Stars -- Absolutely incredible experience from start to finish!…read more I cannot say enough wonderful things about Wolfgang! I brought my young puppy in for her very first initial trim, and the experience exceeded every single expectation I had. First grooming visits can feel a bit nerve-wracking, but the entire team went out of their way to make us feel genuinely welcome, comfortable, and cared for the second we walked through the door. The customer service here is truly top-tier; everyone is exceptionally kind, warm, and eager to help. Our groomer was Audrey, and she is an absolute miracle worker. Not only did she do a fantastic job with the trim itself, but she also treated my puppy with so much patience and gentle affection. My girl was so excited and completely at ease the entire time! What stood out the most was Audrey's dedication to educating us as pet parents. She took generous time after the appointment to walk us through the right way to comb our pup's coat and recommended the exact tools and brushes we should be using at home to keep her looking and feeling her best between visits. That level of guidance and personalized care is rare. If you are looking for a grooming salon that combines genuine love for animals with masterclass professionalism, look no further than Wolfgang and request Audrey. I could not be happier with the service and highly recommend them to any pet owner!

I rarely leave negative reviews, but I feel it's important to share this experience, because it…read morewasn't the mistake that disappointed me, it was how the situation was handled afterward. I brought my puppy, Genie, in for a scheduled grooming appointment. When I arrived, I was informed that the groomer was running late. I asked the receptionist how late, and her response was simply, "we don't know." Even with that uncertainty, I decided to leave Genie there and go to work, trusting that they would do their best to get back on schedule. As expected, the groomer's late arrival pushed the entire schedule back. By the time I received the call that Genie was ready, it was much later than planned. Because I had scheduled my workday around the original pickup time, I had to rearrange my schedule before I could leave to pick her up. What happened next is what turned an inconvenience into a disappointing customer service experience. Instead of acknowledging that the delay had started on their end, the employee who helped me immediately began criticizing me for taking too long to pick up my dog. He reminded me of their late pickup policy and repeatedly told me that I should have "scheduled my time better." I calmly explained several times that I had scheduled my time and that the delay was caused by the groomer arriving late. I even pointed out that he wasn't there when I dropped Genie off that morning, and couldn't have known what was said. Still, he continued arguing instead of listening. It got so uncomfortable that I was the one who had to say that I was done arguing. As someone who works in customer service, I found it incredibly disappointing that I had to de-escalate a conversation with an employee instead of the other way around. Afterward, the manager personally called to apologize and asked me to give the business a second chance. I appreciated that call and agreed. I later went out of town, and when I returned, I called and scheduled another appointment because I wanted to give them the opportunity they asked for. The very next day, I received a call informing me that after speaking with the owner, they had decided to cancel my appointment because they "didn't think they were going to make me happy." That was honestly the most disappointing part of this entire experience. I wasn't asking for special treatment. I wasn't demanding anything unreasonable. I simply accepted their apology and agreed to give them the second chance they asked for. Instead, they canceled my appointment and left me feeling like I was the problem. To be clear, I don't blame the groomer. Mistakes happen. What I do blame is how this situation was handled. One employee's behavior turned a scheduling issue into a confrontation, and when management had the chance to stand behin' its apology, they chose to cancel my appointment. There are many places that can groom my dog. What sets a business apart is how it treats customers when something goes wrong. I was willing to move past the original mistake because I believe in giving people a second chance. Unfortunately, after everything that happened, I was left feeling that the apology didn't translate into accountability, and that's why I've decided to share my experience Since posting this review, the owner responded publicly. While I appreciate the response, I am disappointed to see it focus on explaining why the groomer was late rather than addressing what my review was actually about: how I was treated afterwards. Emergencies happen, and I never criticized the reason for the delay. My concern was being blamed for a late pickup that resulted from a delay that started on your end, and then having my follow up appointment canceled after your manager personally called to apologize and asked me to give your business a second chance. I also want to correct one statement in your response. You stated that I have a pattern of picking up Genie late. That is false. There was no recurring issue, no previous conversations about late pickups, and no history of this being a problem. The only incident being discussed is the one described in my review, where the pickup time was directly affected by the delay on your end I know that mistakes happen What matters is how we take responsibility. I accepted your apology in good faith. But that didn't translate into accountability or follow through. I wasn't looking for special treatment, just basic professionalism. And unfortunately, your response reinforces the same concern as a business owner I hope you learn from this experience.

Super cute spot. I…read moreforgot my dog's leash at home, was gonna chill at Roy's with him. After the caffeine worked with the limited handful of brain cells I have, I looked up pet supplies nearby and here we go! Got a sweet stout blue leash for my boy. ‍

Perfect spot for dog lovers/pawrents in Japantown! Cute little boutique store with lots of…read moreselections, from cutest clothings, dog jerseys, food, snacks to amazing selection of toys like cup noodles, sushi, lucky envelope, etc. You and your pup will have a great time here. Parking in Japantown is always a challenge in the weekend but be patient. You will find a spot and hope the walking distance is not too bad for you. But it's a great way for your pup to get their walks in and sniff away all the wonderful smell of Japantown. Biscuits boutique looks kawaii with the wooden brand board and the big windows display with the words "Give a dog a bone"! Let your dog lead you to this boutique! They'll know the way LOL The service was kind. The staff immediately greeted you when you walked in and let you have your space and time to browse around. Trust me, you and your dog will get lost in this store with all the selections they have! The prices are reasonable in my opinion. Honestly, when it comes to your fur baby, nothing is too expensive !

I've been a Petco customer for years, but just for dog food and toys, etc. Never grooming. We've…read morealways had dogs with flat coats that we could shower at home and never needed grooming. But this summer we adopted a chihuahua mix that had got a bit fluffy and needed a haircut. I didn't know what to ask for, so the groomer (Carlos) gave some recommendations, and I went with his plan. I was a little surprised that the whole job took more than 2 hours, but they have a process that enables them to handle multiple dogs simultaneously. I was a little worried that our puppy would freak out in his first haircut, but he came through it fine. Kudos to the staff for their professionalism. Pro tip: call the store directly to make an appointment. That way you'll get all the details right, even if you're already in their online system. Also, show up on time. They get busy, and the groomers will spend time with you to discuss your options if you haven't put them in a hurry. Caveats: This was my first experience with the grooming services at this particular Petco. YMMV. I've had good experiences with the retail staff there as well, but like any retail store these days, sometimes they're understaffed. Nevertheless, even the retail staff have been knowledgeable about their products.

Jasmine in the fish/reptile area very well may have saved my jumping spider lol. I asked her for…read moreadvice because my new lil spider was not eating her mealworms. Girl was on hunger strike I swear. Jasmine took the time to find me the tiniest crickets possible and let me have a couple just to try out. Worked like a charm, my spider ate it up and is already eying the second one. I'll definitely be back for more crickets for her going forward!! Thank you jasmine ! Love, Anna and Ingrid

Loved this shop! They had an amazing variety of high quality items to chose from. I came in with…read moretons of questions and the woman working was well informed and able to answer all of them she even helped me calculate out the feedings I was going to be giving for my new puppy after weighing him right in store. Will definitely return for more knowledge and product

First time going and felt welcomed as soon as we walked in. Staff who helped us was super…read moreknowledgeable and didn't push any products on us, but clearly she's done her research and also offered samples (if they had any available). Definitely would come back for my dog, Yuna, and get her nutritional fix (and treats!) from here.

Woofboard is an excellent local business. Our family first found out about Woofboard at SJ Made…read moremarket events and later visited its pop-up storefront near San Pedro Square courtesy of SJ Moments Pop-up Storefronts. I started shopping there for treats, toys, and accessories for our two dogs: BEY, the Bassett Hound queen, and Boomer, the beagle. The owner is very friendly and welcoming. It's a convenient, all-in-one shop. I'm thrilled that Woofboard now has an official, physical store in the heart of Campbell. The selection and inventory are vast, and I'm constantly discovering new treats, gadgets, and accessories for our dogs. I highly recommend supporting this local business! If you're in the South Bay, be sure to check it out!

Cute new addition to Downtown Campbell! I have been to their storefront in DTSJ and was so happy to…read moresee they were opening something more permanent closer to where I live! Love their selection of toys and treats. Can't go wrong with the barcuterie boards, but they also have a really unique selection of healthy treats for pups. It looks like they host quite a few events too... we'll need to stop by for one. This is not really a spot that you get your dog food / dog beds / dog essentials from, but more of a place to spoil your dog! And as an owner of an extremely spoiled mini poodle... we will be by very often. Welcome to the neighborhood, Woofboard!

The staff is so friendly and helpful and I love the selection of high quality brands they carry…read morehere. My 3-year-old cat is an extremely picky eater. I've gone through so many traditional food brands. I tried Aujou by RAWZ here recently, along with some other clean brands that can't be found at stores like Petco or Pet Club. My cat seemed to like Aujou best, so I'm hoping he will stick with it. Not only is the packaging adorable, this food is very high-quality, which is super important to me! Finding a truly clean wet food is tough, but this line stands out for a few reasons: 1) Pure Ingredients: Real shredded meat is always the very first ingredient. 2) No Fillers or Gums: It is completely free of toxic carrageenan, guar, or xanthan gums. 3) Safe Packaging: The pouches are entirely BPA-free. 4) Amazing Mission: The company donates 100% of profits to service dog and disability charities. Highly recommend dropping by for friendly service and high quality food brands!

Our go-to spot for dog food!…read more My partner and I have two small, elderly dogs, who can sometimes be picky about their food. The first time we came to Pet Food Express, we were in search of some new food that they would love & be easy for them to eat (they have quite a few teeth pulled at their age). The staff is always friendly, and very helpful in providing recommendations or sharing information about specific products. There is also a station available for washing your pets in store if you stuggle with the space at home. We love the deals we get with the buy 3, get 1 free for packs of fresh dog food -- it can get expensive, but my girls are picky! Luckily, they are small dogs and we have Pet Food Express to thank for saving us a few bucks. Treat your pets and go check it out!

Petco has everything Frankie needs and loves. The staff is helpful and friendly. They offer a large…read moretable of cookie bins with a good variety. of flavors. You can mix and match the bags if you want, since they are sold by the pound. experience). The fact that I can bring Frankie inside with me and let him look around so I can note what his preferences are is a major draw for us. As I am wrapping up this review, I see that I am writing it about a different store than I intended. But I believe that this company is committed to hiring quality staff across the board because of its love for animals. Thus I will post it anyway.

**Update: I spoke with the customer service representative at the number I was provided, and they…read morespecifically told me that I am eligible for a refund even if the store attempted to fix the haircut. I then called the store and spoke with the manager, who told me that I am not eligible for a refund because I chose to have the haircut "fixed." This directly contradicts what customer service told me. For clarification, the haircut was not fixed. You cannot fix bald spots, an unevenly shaved head, or fur that was already cut significantly shorter than what I specifically requested. They also did not even shave/clean up his paw pads as part of the attempted correction. The manager also claimed that I took my dog outside to use the bathroom, which they said was the reason he had diarrhea all over his rear. That is not true. I did not take him outside after dropping him off. I went directly back to my car. He had diarrhea on his rear when I picked him up after the grooming, and his anal area was still covered in feces. Petco has outdoor camera footage that should be able to verify that I did not take my dog outside after dropping him off. I am asking that this footage be reviewed rather than making an assumption about what happened. My original complaint was about a grooming service that did not follow my instructions and left my dog with an unacceptable haircut, including bald spots, an unevenly shaved head, an unproportioned appearance, and razor burns behind his ears. The fact that the store attempted to alter the haircut afterward does not change the condition in which he was originally returned to me, nor does it make the haircut repairable. I am requesting the refund that customer service confirmed I am eligible for. I would also like the conflicting information from customer service and the store manager addressed and documented.** Do not take your poodle here!!! The staff was very nice, but unfortunately, the groomer did not know how to do a standard teddy bear poodle haircut or follow basic grooming instructions. My toy poodle gets professionally groomed every month at his usual salon, but they were booked, so I decided to give Petco a try. I had previously taken my terrier to Jayme and he did an amazing job, so I felt comfortable trying Petco again. My toy poodle was not matted whatsoever by the way and Jayne was not the groomer this time. I brush my dog every day and he gets groomed monthly. I specifically asked for a "light trim" especially to leave his mustache and head long. I also asked for longer legs, a shorter body, and rounded ears. Instead, his entire haircut was butchered. She took off almost all of the length from his face and head, left bald spots on his ears and head, and made his head significantly smaller than his body. He looked completely disproportionate and almost like he had been buffed down. What makes this even more frustrating is that I had been growing his hair out for a long time, and his coat takes months to grow back to the length it was. I intentionally maintained his coat and brushed him daily so he could keep that longer teddy bear look. I wasn't asking for a drastic haircut at all--I specifically asked for a light trim and to preserve the length on his face and head. Now, because so much of his coat was unnecessarily cut off, I have to wait months for it to grow back. I showed the before and after photos to the staff, and they agreed that he looked very bad. I understand that Petco groomers may not be at the same level as a groomer who specializes in poodles, but you should still be able to follow the customer's instructions. Especially when the dog has no mats and there is no reason the requested length couldn't be maintained. I paid $85 with tip for a haircut that I was extremely unhappy with.. I spoke with the manager and requested a refund, but she told me I couldn't get one because the groomer was going to "fix" his haircut. Obviously, you can't really fix a haircut when the hair has already been chopped off. At that point, the only thing they could do was try to make him look more even. You can't put the hair back, and making him look even doesn't solve the fact that months of growth were taken off. Even I could have done a better job following the instructions I gave them. The before and after pictures speak for themselves.