I had always received excellent customer service not only at the store when purchasing product, but also the grooming and at the Vetco clinic read more

Nancy does an amazing job with my Ziggy! He's a French bulldog who usually does not like being groomed, but Nancy was so patient and gentle with him. She listened to all my concerns and made sure he was comfortable the whole time. Ziggy came out looking great, and I truly appreciate the care she put into the grooming. Highly recommend! He gets a toy after every grooming so he knows he was a good boy! read more

Petco - Pet Stores Near Me - San Jose, California

I had a wonderful experience at the Petco on Tully Road today. I purchased an air pump online and came to pick up my order. As I drove off, I noticed that the item in the box was not the one I had ordered -- someone must have swapped it. I went back to the store and met the same employee, John. John outside just as he was leaving for the day and greeted me while I arrived at the store. Even though he was already off the clock, he was incredibly kind, understanding, and took the time to help me resolve the issue with his team. The entire staff handled the situation professionally and made me feel truly valued as a customer. This was honestly one of the best experiences I've ever had at a Petco. Although this location is about 20 miles from where I live, I would gladly return because of the outstanding service and welcoming team. I asked for John's name and he turned out to be the manager of the store. Thank you so much to everyone at this store for going above and beyond, you really made my day. read more

Their grooming service is amazing ! I recently made a change from petsmart to petco and I have noticed a huge difference already. I have 3 dogs I take there to get groomed, Milo Luna and lulu. I noticed the change from day 1. At petsmart my dogs would not want to enter the space and if they did they would start jumping on me to bot let the groomer take them in and in here at PETCO my dogs get super happy and excited. Their attitude changed towards grooming, which shows a lot that my dogs get well groomed and taken care of. Thank you to all the staff there, as a dog parent this makes me feel super happy and safe. read more

Castiel has been seeing Nayeli since he was about 5 months old. He is now 2 years old and HE LOVES HER! Nayeli is super compassionate and takes her time with Castiel, especially when he gets nervous. She always handle him with such care and patience as well as leaves him smelling so fresh and clean! She communicates very thoroughly as well and is also very attentive to any questions or concerns I have regarding Castiel. We sure are going to miss her! Best of luck to Nayeli on her next adventure! Thank you for taking such good care of Castiel every time! read more

Petco - Pet Stores Near Me - San Jose, California

We drove 45 minutes for our appointment and even called ahead to let them know we might be 5 minutes late. We arrived only 4 minutes late, yet the front desk person disappeared for about 10 minutes before coming back to tell us they "close in 15 minutes" and couldn't even take a quick look at our kitten. After all that driving and communication, they couldn't spare five minutes. The attitude was rude, dismissive, and completely unprofessional. We won't be coming back, and I'd strongly recommend others avoid this location. We'll be finding a proper vet and a new store that actually cares about pets and their owners. read more

I brought my dog to petco to be groomed for the first time. I was a bit worried but my pup did great she looked so good compared to other places. I would definitely bring her back. read more

Petco - After being groomed - Pet Stores Near Me - San Jose, California

no help at all in the fish. you'll be standing there for 30 minutes or more. oh and in the last 30 you can't get any small pets because the manager said so read more

Went inside to get some fish for my friends aquarium. . We went inside to look at the fish and the service was quick. They asked if we needed help. The lady had great patience with picking the right fish for us. We loved the service and it was easy. After picking the fish out we, went to the front to pay. . The front counter was a short line to pick up the goods and pay for it too. . There was some pusheen cat toys which were so cute. If you love pusheen, you should come check it out. . The dog snacks treats they have a lot of variety to pick out and weigh per pound to pay. . There is lots of pee everywhere in the store due to dogs pee everywhere so watch where you step. I know it's a normal thing but just saying. . Overall if you need some quick pet supplies or looking for cute new pets they have them here. They also had one snake, tarantula, lizzards and turtles too. Hope this review helps and thanks for reading. Have a yelptastic day. Follow me for more. read more

Khamille can never disappoint. She trims my dog perfectly and gives her a clean cut. Everytime I bring my dog for an appointment, my dog always comes back happy and clean! It makes me happy too :) read more

i booked an appointment for my kitten i just adopted, they called me less than 24 hours before his appointment and i spoke to a woman who was rude and stated that the notes weren't transferred over and that regardless my appointment needed to be rescheduled. i was going to fully pay for this appointment out of pocket and keep this vet as my kittens vet for the foreseeable future but due to the lack of customer service and the way they handled that i didn't bother to rebook and i will not be coming into petco for a single thing. i will warn others to stay away as well. read more

Staff is idiotic. Tried to get my puppy in for her first shots, they said "just walk in, no need to make an appointment". We get there and the vet help asks if we have an appointment. There's a reason this vet works at PetCo. Don't trust your dogs to this facility, waste of time. We drove 1.5 hours on a Sunday to be turned away after being told over the phone we don't need prior arrangements. read more

I recently made a grooming appointment for my Akita at this location for the first time with Jayme L. Right when we got to this location the grooming staff seemed very rude and unprofessional. I honestly had a really bad gut feeling about this location right when I walked through the door. The grooming manager and Jayme were both acting very shady and made my dog super uncomfortable. Their inexperience was apparent behind closed doors because they claimed he "tried to bite them" when they took him back when he's never ever tried to bite any of our previous groomers before. I'm honestly a bit relieved to get my dog back because they should not be trusted to groom any dog with their treatment towards dogs and clients here. read more

The lady in the front desk today for grooming was very rude, I didn't catch her name but she has dark hair and lash extensions. She had a big attitude and will never be going here again. They take walk ins here and they lied and told us they weren't gonna take us in, and that they had no time. We were waiting for an email for documents (our first time for grooming) and then another lady had said we took 'too long' even though it was 15-20 minutes to get it. (Not even the girl who took care of us first, and mind you, the lady from the desk went to go hide in the back) and we waited at the desk for a long time to check in just for them to tell us 'no'. They're not friendly and I would suggest the one on Cottle road. The only demure one there was the lady with the glasses and curly hair that was helping in the fish aisle. read more

My sweetie and I like coming here to shop for his cats and fish. There is especially a great clearance section at the front and toward the back. They also have good sales on cat litter. I always love looking at the male Betta fish that are absolutely beautiful. They carry a great variety of Betta fish including the exotic ones. It is disappointing though that they rarely have crayfish in stock. The store also has a great rewards program through their app and email. I keep up on their sales and can always check how close we are to our next reward which is a discount on a future purchase. But it does seem to take a long time to get to the reward. If I recall, you need to purchase about $100 worth of merchandise before you get a future reward. However, there are ways to collect points to get there faster if I recall. We just do not shop there often. I would say we shop at Petco at the most, three times a month and we may go to a different store location. As I stated before, they have a great stock of clearance items. However, in most cases, the price on the clearance items are not the final price so we have to wait in line just to check on the prices. The store does have a great selection of clearance merchandise as I mentioned, but it appears that some of what is on clearance has been there for years. I have seen good quality leather leashes there in the clearance bin up in the front of the store but these same leashes have been there for many years. Either, the staff do not lower the prices as much as they could to move out old stock or not too many people are like my sweetie and I, who always check the clearances here. But then maybe the store staff should consider another angle like produce some mystery bags labeled for cats or dogs (stating size) and price the bags at extremely low prices. Another option would be to have customers purchase a certain amount of merchandise like $50 worth on one day and if they do, they can pick out a clearance item for a major discount or for free. Or perhaps at least donate some of their old merchandise to charities. These are just a few suggestions I have. read more

I recently moved to this part of town from south San Jose and started bringing both of my dogs in for grooming. Nayeli grooms my 7 pound chihuahua and does an amazing job. She was unavailable on the day I had to bring my 75 pound Belgian malinois, so Jayme did the job and she was also amazing. It was his first grooming since we adopted him and she even gave me a grooming report card which I appreciate so much. The staff here is always friendly! read more

Pretty much think it's the worst petco I've ever been to. Smells like pee everywhere. Animal tanks looked disgusting. Some reptile tanks had no water, no lights and I didn't know what was supposed to be in most of them because there was no label or price tag. There were dead fish in almost every tank including bettas. And even the ceiling was falling down in some places. I dont know if sokeoje from their corporate will eventually see this but this place needs some new management or something quick. Needless to say, I won't be shopping here. More likely pet food express or petsmart for my exotics needs. read more

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I miss their old color sign which was red so it stood out more, the new sign is dark blue so you can easily overlook it. The workers here are good! I don't really need a lot at check out, and I have had no issues. The selection can get limited and depending on what you need it may not be in stock so I recommend checking online first. I normally do curbside pick up or order online and pick up in store to save me time. I do not use their grooming services because my dog is terrified of new people and she does not tolerate well to nail trimmings so I take her to my local vet for that. There is a lot of parking! read more

Last week I would have given this location a negative 0 rating because of the problems scheduling this appointment but we got it worked out and Nancy did such a fantastic job grooming Coco I would give her a 10! She did such a great job on him and he isn't real easy. He is a Labradoodle and he has weird hair. He gets a poodle cut on his feet to ward off stickers and I wanted his face trimmed up and so often he comes home and looks like a baboon. But she made him look great all over. Even did his ears better than anyone else has in a long long time. Hope our next visit we get her again. Our other dog that was with Coco, Bella a Golden Retriever, also came out great too. She looked so pretty. Just a bath for her and feet trimmed. read more

Petco - Pet Stores Near Me - San Jose, California

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Very disappointed at the customer service, took 2 weeks to get an appointment and today July 4th had the appointment at noon turns out that the lazy ass groomer by the name of Nancy G didn't show to work and on top of that never cancel or re schedule my appointment. Will never used Petco again for my pets grooming. Very bad services on her and who ever over sees their schedule. read more

Petco - Pet Stores Near Me - San Jose, California

I spend about $250 a month here. I only keep returning because my furry kid loves a particular brand of food. They no longer carry the brand as of two weeks ago, so here I go with my rant in how this Petco location operates. * restroom has been out of order for months. When it is in order, it's filthy and not well-maintained * lines are known to be backed up because there is always one cashier even if there are 5+ customers in line * staff are always hanging out talking about what they did over the weekend. I don't mind comradery, but can't you guys wait until there are no customers? * up until a couple months ago, you could not push carts yourself out of the store which meant every big bag of dog food (and other items) you purchased required an associate to help you out. Keep in mind, the requests always required an additional wait because associates are busy with other things * my "Pal Rewards" conveniently never shows up in their system, so my rightfully earned coupon discounts never apply Don't get me wrong. I'm an avid animal lover and have furry babies at home that I would not trade in for the world, but come on Petco -- we should turn it up a notch to "stand out" so that Petco could be the preferred supplies provider for all things pet related. read more

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I've gone here to get so many fishes ranging from twenty cents all the way to $10 a fish. Never disappoints. I've also came here for my Hammy. My mini hamster. She's lived with us for over a year and passed away a month ago. We dearly miss her with all our hearts. Very low staff which makes it hard to ask for help. Some staff are EXTREMELY clueless. I asked for 14 goldfishes 10 normal size (not large) and 4 mini ones but since the employee gave me 9 normal sized and 3 mini ones i just kind of gave up on trying to explain in detail. I was very open to the fact that he can choose whatever color fish for me. Overall, very clean. Very nosey people lol. read more

Petco - Pet Stores Near Me - San Jose, California

This review is only for an online order placed for same day delivery. Did you know that this store has made itself a policy of only accepting up to 25 same day delivery orders per day? This information is not shared anywhere on their website or given when you select "same day delivery". I placed an online same day delivery order about two weeks ago and received email confirmation that the order was received. The next email was notifying me that they had cancelled my order, but gave no explanation/reason and only listed the general 877-738-6742 customer service number but not the local store number. I placed another online same day delivery order today and a similar thing happened, so I called the general number. (The email notice I received this time said my order was delayed.). The representative told me, and the information was NOT given easily since I had to ask question after question, that the limit had been met. What limit? The store limit of how many same day deliveries they process due to staffing issues. My order "should" be delivered by the next day, she said, but couldn't confirm. If this is a store policy, it should be clearly stated when you make an online order for same day delivery and not left to wonder why your order is delayed or cancelled. The lack of information and lack of customer communication means a very bad customer service practice that needs to be reviewed by management. read more

This is for the grooming department. I've used the same groomer for 7 years. I have 2 specialty dogs, a Westie and a Scotty. My groomer moved out of the area. I've tried 2 other spots and been terribly dissatsified. I thought, why not try this and save a little money. They can't be any worse than the 2 previous places. What a pleasant surprise! I can't remember her name but she was the only one working on 7/29 and the staff had called out on her. She was on her own. Nevertheless, she took the time to really ask great questions and really wanted to make sure she was cutting to breed standards and clarify what I wanted. She communicated when she ran just a bit behind but that was expected and she was very busy. I was so pleased! Buster and Rocco looked great! She really is to be comended for her efforts and communication. We will be back in about 6 weeks. Thank you!! read more

They cut my dog ear and they left him looking like doby. I've been coming here for year's and now I'm just very disappointed and concerned for the next dog that is going to get groomed This is very sad read more

Petco - After - Pet Stores Near Me - San Jose, California

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First and foremost, if your dog likes to eat Wholehearted brand, I would suggest buying the Petco WholeHearted Food Membership for $29 online. Basically, for a whole year you get 25% off Wholehearted food. You can easily use the discount by using your Pals account (membership account) and it is automatically applied to all Wholehearted products that you purchase online. Important things to know about the membership: - It only works if the items are bought ONLINE. It doesn't necessarily mean you have to get it delivered, I usually place the order and do the curb site pick up so that I get the discount. - it's can't be combined with any other discounts, promotions or offers (so you can't double dip) - Discount is reflected in your cart - The max discount is $20 Sometimes there is a buy one get one 50% off on Whole Hearted brand. I did the calculations that without the discount you save about $2-$3 if you don't use the account with the membership. Right now (Pandemic season), they are offering curbside pick up and it saves you 10%! However, sometimes if you order something and the store doesn't have it, you may not know they have the item until you are there to pick up. For example, I wanted to buy the chain collar but when I went to pick up they said they did not have the item, so I was refunded. ANOTHER TIP! If you order online, make sure that you ALWAYS fill out the "someone else" will be picking up and write your name on it, NO MATTER WHAT! One time, my dad paid for the items under my account and when I went to pick up, they didn't release the items because even though it was under my account and my dad paid for it, he had to be the one to pick up the items. It was such a hassle because even though I had the email on my phone that said it was under my name, it was not in their system and they wouldn't let me have my items. So save yourself the trouble! read more

Earlier this week, I was blessed by a beautiful angel named Angie. long story short, i DESPERATELY needed cat litter, and Angie made absolutely sure my needs were met. she took incredible care of me, with kindness, gentleness, love and respect. during this transaction, Angie showed me that human kindness is REAL. this day and age, it's so easy to forget that us humans are one big family, and should be taking care of each other. We should be able to rely on one another as a community, and I had forgotten this important lesson... until Angie showed me that strangers can take care of strangers. Angie, thank you SO MUCH. i was not able to fully express my gratitude that night, but I want you to know, you made the rest of my YEAR bright with your angelic kindness. Words can't express how much gratitude I have for you, and how much you positively impacted me. A day has not passed where i have not been overwhelmed with gratitude for you. You are incredible, and i will not forget to "pay it forward." Petco, PLEASE give this woman a raise, a promotion, and all the benefits and PTO she needs!! You truly have a gem among your staff. Please do not overlook her. We all have our strengths, and Angie's certainly is showing love and compassion to others. read more

TERRIBLE. We've had our terrier groomed here for years but this stop will be our last. Extreme skin irritation and you can tell they f**ked up with the electric razor. There is a patch where they straight shaved a portion off on the neck and her skin is bumpy and pink there. Hard line where the razor stopped too. Dog has been acting anti-social and scared remainder of day. Don't know what kind of operation they are running but they are not careful and obviously poorly trained This was a new different groomer that we have not used before. She is the worst and needs to be fired or actually trained. TAKE TOUR BUSINESS ELSEWHERE. POOR SERVICE AND OVERPRICED/UNDERTRAINED KIDS. read more

Petco - Skin patch where she was shaved. - Pet Stores Near Me - San Jose, California

A little covid tip: We were turned away as a family of 4 (2 adults and 2 kids), because their company policy only allows for 2 people at a time. We asked the obvious question if we could just split up our family, and they said no. We clearly couldn't leave the 2 kids out on their own, so we left the store entirely. On to Petsmart we go... UPDATE: Spoke to the manager Nikita and she said it was NOT a company policy, but a Santa Clara county policy. Looked it up, and of course it was a LIE. read more

I had the worst experience at this petco location... I was discriminated by the staff and the manager. I was shopping for a person via instacart and when I ask for an item that i could not find,I ask one of crew ... a tall guy, he saw me with my phone in my hand and ask me if I was working, I responded yes, so he told me " I am not doing your job, find it yourself " wow... ! First of all, this store is very unorganized and all the employees seemed to do what ever they want... I ask other employee for the manager and when I told him what happened, he told me the same thing the employee told me... regardless of what is the motives of the visit to that petco, I am a costumer spending money, mine or other person money. I call costumer service and they told me that they will take an approach to the situation... never call me back. This is a bad place to spend your money. read more

This location has very bad customer service. There lacks to be proper training when it comes to addressing customers needs and service. They lack the urgency professionals behavior and approach dealing with customers on a daily basis. The fact is that they are aloof and not available even after you go to the front to ask for assistance. My last review about this place had been over 13 years ago. You would imagine that they would hire better people. People Ned to get fired asap starting with the store manager. read more

After email Petco Corporate, I received a response and the salon manager gave me a call to confirm I could get a refund the grooming services. Unfortunately, I was charged again instead of getting a refund.. I asked the cashier if it was processed correctly, because the receipt didn't look like a refund. She confirmed it was processes correctly, and I should see a refund in 24 hours. It has been 3 days, and I can confirm I did not get a refund, and have in fact been charged twice. Due to the incompetence of the workers at this location, I have to return yet again to correct their mistake. This is another example of the lack of diligence/care this location has for its customers. read more

everytime i come here the line is so long and only 1 person at the register. it never fails to be this way everyone always seem to be doing some kind of return so it takes forever. i just want to come in and out with my dogs food but its awalys a mess!!!! read more

Petco - Pet Stores Near Me - San Jose, California

I went in to look for new leashes for he pups and they had very slim choices, and then the ones that I wanted had no accessories that I could buy with them. There was no one to help or ask questions to and I knew I looked lost. I felt like it was a store that will be eventually closed down because there is no care for the store and the staff are only half there. I found 2 leashes but like I said there was no baggie holder accessories and when I asked if they had any or what it was for the guy working there didn't even know what it was. I had to look it up on line for the brand to see what the accessory was and supposed to look like. I would wait to drive a little further to go elsewhere next time. read more

This was my first time bring Leo to this location since it is walkong distance from my house. Stephanie was great! I felt like she took the time to listen to my concerns about Leo's haircut. When I picked Leo up, he looked extremely happy. He is now one happy pup! Will be going to this location pretty frequently now. Thank you! read more

Petco - Pet Stores Near Me - San Jose, California

I brought Odin back after a couple of years due to me moving. It seems Odin still remembered his last visit because he happily walked in and seemed very excited to be there. He was taken to the back where he happily walked along the groomer. Upon pick up Odin was a brand new dog! He was nice and white, soft and smelled amazing. Prior to his grooming he was shedding a lot. I paid for the super plus package so he can get the shedding service. I noticed the difference right away. I really like that now they give report cards after service! It made me feel good that the groomer Nayeli, wrote a cute little note on how sweet Odin was since Odin often gets mistaken to be "aggressive" just for his looks which has made it hard to find a groomer in the city I moved to. Once I took him home, Odin was feeling great. I think he also must have realized how stunning he looked. He really felt like a king. Thank you Nayeli! You made his day! read more

Petco - Odin after his grooming - Pet Stores Near Me - San Jose, California

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This location is big with variety of sections. Some of the items are pricey. The workers here are nice and friendly. I love how they have a section with discounts I can get for my puppy Nova. read more

Oh, this place is horrible i'm never coming back here. I just witnessed being in the line at the cashier a girl having issues with her debit card and they're doing everything possible to make sure that they try to help her which is good, BUT the guy gives her advice to do credit so if you're doing credit on a debit card, you better check the ID there's a lot of fraud going on a lot lately and for them to just go and try to help this girl out because she doesn't know the pin number or she's having issues with her bank account. I asked Jacob the guy who open the bathroom ! I was like well you know Jacob I hope you check her ID for doing credit and his answer was like why does that bother you i told him ! I hope you do that with everyone then ! Also not one person wanted to assist me and open a register even tho there was 5 of you trying to figure this girl card out while I stand there with my teams not one helped me then I put my stuff down on the counter and said I'm going to the bathroom room not one of you walked with me to unlock the door instead I had to walk back to you guys and ask to open it!! Seems to me if I wasn't a dark Mexican and didn't meet your standards you would of assisted me so I'm bothered that all that went down I'm never coming back to this location I'm going to PetSmart instead I donate alot of money each time I buy products so go ahead and help that broke white girl read more

As a first time dog owner, I was really nervous to get my puppy groomed. His hair is hard to describe (he is a mixed breed) and I was not sure how he would react to having a puppy bath. Making an appointment over the phone was quick and easy. Parking was also easy to find. When I arrived I was greeted by Elaina who was also my dog's groomer. She was informative, friendly, and calmed my nerves right away once I saw my dog wagging his tail when he met her. She provided me a lot of positive feedback about his experience when I picked him up and I was very happy with the results. Brought him in a second time for a full body trim and although Elaina cut his hair shorter than I requested (she admitted before I noticed), the hair is growing back nicely. I understand accidents happen and appreciated her telling me right away. The fact that my puppy is comfortable with her is more important to me, so we will definitely be back again soon! read more

Im honestly super upset. So I bring my dog in for the grooming services. They tell me it takes 3 hrs and they would call me. Once i get there to pick up my dog her hair looks horrible. They literally cut her hair so bad my dog was traumatized. She had patches of long hair and short hair. Her neck was cut up so bad!! I dont even know what they did to her. I seriously think that the groomer "neil" or "neo" was not experienced and she had the audacity to tell me that those type of dogs shouldn't have their hair cut. Like why didn't you tell me this when i dropped her off or call me? You literally sat there and recommended a size to cut her hair them proceeded to mess up her hair! I was so upset that she would even try to use that as an excuse.. do not bring your dog here ! I would not trust them with your pet. read more

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