We love having AJ come and spray for pests. He's very friendly, trustworthy and professional. He…read moredoes a great job!!! We have been using this company since we bought our very first house about 20 years ago. The service is incredible and the price can't be beat!

No longer in business. Could not contact them to perform any service…read more I used another service company for my work.

I was recommend by a friend who has used them for years. Our first experience was great. The Tech…read morewas thorough and explained everything well. He informed us that the first round rarely gets all the bugs so to call within two weeks and the follow up spray was complimentary. He was right as there were still a few spiders and a scorpion or two that didn't die. Things were great for a couple month till the bugs reestabisued so I called again for service and the same tech was out a day later. That visit was great and I told him I'd keep an eye out for anything still moving in the next week and a half. A few things were still not dead so I scheduled what I thought was the free two week follow up only to find out later I was billed for the visit. I explained this to the office assistant via text and she simply said I'm sorry for the miscommunication but the follow up sprays are only for monthly customers. I paid the invoice and said fair well to this company that can't seem to be clear with its customers and seems to not value them enough to care. Edit: since posting the customer service department has reached out and apologized for the miscommunication and refunded the fee. Hoping this will help with future communication from what was an otherwise good experience.)

I called for a termite (visible activity) inspection/service. I left a voicemail thinking I would…read moreget a call back. Someone called (I was driving) but didn't leave a voicemail. They sent a text! Asked for my address and email address. Said they could get all the information off of the counties website and send me a quote. Why do they assume it's ok to text? Not everyone has unlimited text. It's also very impersonal! My home is not everyone else's home! The county website is not always correct. I returned the text to ask: "Why didn't you leave a voicemail? Do you think everyone has unlimited texting? How do you know the county website has correct information?" No return call just another text. Very unprofessional!! "WOW!!! We've been texting with customers for years and have never had a complaint. People work and can't answer the phone but they can respond with a quick text. As far as the counties website most of the information is correct enough to give a quote that we will stand by even if it turns out we have to do a little more work. Most people don't want a high pressure salesman coming out to get them locked into a contract that they regret later on. I think you'd be better off dealing with one of those companies as we are already off to a bad start. Have a nice weekend!"

Thoughtful, knowledgeable, and professional service at a fair and reasonable cost. Highly recommend.read more

I placed a request for service, received a call on Tuesday asking for additional information. We…read morewere told we were doing everything correctly! I will be recommending this company as they do have quality customer service!

I spoke to Mickey after receiving many quotes for termite service, and speaking to many different…read morecompanies. Based on my research, The Termite Division was planning to do exactly the job that I wanted, with the chemicals that I wanted in the timeframe that I wanted at a very competitive price. When comparing all of the options side by side, the Termite Division came out on top. But what do I know? I'm just a guy on Yelp trying to figure out who provides the right service for me. People say a lot of things, and many companies look the same when you don't know the business. Once David Reynolds, the General Manager, showed up at my property, I knew that I had made the right choice. We spoke for quite a while about the process, the chemicals used, the concentration, the plan for drilling, the time the job would take, and what I should expect. He performed the work exactly as I expected, with the chemicals that I wanted, without cutting corners. All at a price that was less than the other companies. After speaking with David, and watching the work that he was doing, I knew that I had made the right choice. When the job was done, Mickey the owner called me personally to review the job and ask if there was anything else that could be done. That was a nice touch, and closed out the experience on a high note. I would highly recommend that anyone who is looking for termite service take advantage of the research that I did, which was verified by the experience that I had, and just go with The Termite Division.

Great experience. My wife and I were super concerned after seeing a mud tube pop up out of nowhere…read morefrom our kitchen ceiling. So searched termite experts in east mesa and came across termite division. Mickey was great. Easy to get ahold of and came out later that evening after we got home from work to inspect the house and property. Prior to him coming I checked the foundation for mud tubes. And did not find anything. But Mickey was able to find one right by the threshold of one of our outer doors that I had missed. And he found spots in the ceiling that we didn't see and in another room. So he was very thorough. And He's used covers over his boots when he walked though our home, which my wife super appreciated. After determining there was termites he was very confident that he could get rid of them. And settled our anxiety about having termites in our home. We have never had termites so we thought it was the end of the world. It made us feel better when he told us that it's likely a minor problem and that he was 100% confident that he could get rid of them. When it came time to discuss treatment options and pricing. Before we even got started talking about prices he asked that I search average costs for whole home treatments in Arizona. Just so I had an idea of cost. I was very pleased that he was able to work with us and come up with a reasonable price that was below the average cost for a whole home treatment and warranty. Both combined were well below the cost of just a normal treatment would be based upon the search. I really appreciated his transparency and how he came up with his pricing. We were able to schedule the treatment two days later and he arrived right on time. He did the treatment as discussed (spot treatment with foam to 3 areas/room, liquid pesticide around the parameter and bait trap around the parameter) and he made everything look clean and even patched the holes in the ceiling where the termites had eaten through. I'd say he went above and beyond to make sure I was a satisfied customer. And his confidence that the treatment was going to work was very reassuring. I would highly recommend Mickey and termite division for your termite problems.

Used them before but couldn't remember the name and lost the invoice in email…read more Valerie was excellent!! Honored their warranty renewal price and had an appointment that worked with our schedule. Jon was amazing with his eye for locating and treating where he was very sure the nest was. Haven't seen any increase in activity so needless to say he was spot on! Very quick in and out service! I will use them again for not only termites but for other pests if necessary. They're reasonable and professional in what they do! As a contractor myself I don't have any doubts on referring clients to them to get the job done. Much appreciated for the attention to detail and customer service. That goes a very long way with me!

Professional and friendly! Bobbie was great came out and explained everything that he's doing and…read moreis going to be doing and went above and beyond.

We've been with this company for 3 years. They have managed and performed our pest control…read moreservices and the results are proven that they know what it takes to keep us pest free. Our service technicians Troy and Emanuel both are knowledgeable and very professional and a total WOW!!. We appreciate you both for the work you do for us and Haley who is excellent in her communication skills and scheduling. Thank you, Adolph and Charmae

The 5 star reviews were BEFORE the company was merged into a bigger company. Just look at the…read morereviews in the past couple years. They're like 1 stars. Of course you average my 5 star reviews (which is the same with old time Responsible clients), it gives this company a higher score rating because my 5 star reviews were for nearly a period of 10 yrs before the takeover. I bet if they only scored the reviews from the past 2 years, at best it would be a 1.5 star, not the 4+ star review. I'm glad I have my own pest control guy and he's top notch. Of the 9 reviews I've done since 2013, 6 were 5 stars (before they merged or were bought out by a larger company). You average that with the one 2 star and two 1 stars, my average review would be 3.7 stars. Let me tell you, they are not a 3.7 star company rather a 1 star. Look at all the reviews in the past 2-3 yrs. Take an average of those reviews instead and it will give you a better reflection of where the current company is. Then you make your decision to use them or not.

Robert Romney knows his job and he knows his pests! He has a lot of great stories and always wants…read moreto learn more about wildlife of all types (so we shared stories). He explained everything he was doing and gave useful advice for me, the homeowner, going forward.

Robert is always very thorough and conscientious about his work here…read more He always communicates his estimated time of arrival, and we have not seen a scorpion since we started the monthly service 8 months ago.

I have been using them for more than 2 years now. They are always on time. And I have them come…read moreevery month. They do the inside and the outside and honestly I haven't seen any kind of bugs. Or spiders or silver fishes etc. After they have come and gone. That was my one issue with the previous company. So yes I like them and would definitely recommend them.

Terrible customer service, very rude girl who answers the phone. This company apparently is…read morecontracted with our community association to spray here, unbeknownst to us. Technician left a note on our door with a phone number to call for questions. Yet when I called to get information the girl told me she didn't know anything about spraying at our address, couldn't help and then hung up on me. Perhaps a more appropriate response would have been to offer to look into it and get back to me? Instead I was told that since they were technically closed at the time I called she felt she should not even have picked the phone up! Really? Then next time don't.. wait until your office is open when you might perhaps be a bit more inclined to be polite and helpful instead of nasty, rude and unhelpful. Whether your company is working a contract in a community or directly with a homeowner you should always make an effort to treat everyone that contacts your office, especially when they are using the note and contact information your technician left to use, with courtesy and at the very least an offer to try and help. This girl did neither. : (