Run away from this place dirty, dirty, dirty. Said they replaced parts didn't do it but charged me. Dirty dirty dirty

Oh my gosh, so happy I came here. They are so friendly and service was great. i'm usually hesitant when I go to an auto repair store since I'm a young female, but they help me without any extra charge or trying to get me to buy something I was in and out thank you. read more

Outstanding Service and Peace of Mind! I've been a loyal customer of Sun Devil Auto in Sun Lakes for years, and they continue to earn my trust with their exceptional service. Recently, I brought in my 25-year-old Infiniti I30 with 200,000 miles because of a power steering issue and a leak. Since I was planning a 400-mile trip to the Grand Canyon with my family, I also requested a full safety check. Dean, the manager, and his team went above and beyond--expertly repairing the power steering system and conducting a thorough inspection to ensure my car was road-trip ready. Thanks to their meticulous work, my car performed flawlessly, and we traveled with complete confidence knowing our vehicle was safe. I highly recommend Sun Devil Auto in Sun Lakes for their professionalism, honesty, and top-notch service. A huge thank you to Dean and Felipe for their dedication and expertise! read more

My brother took his truck to this location because his truck had overheating. They wanted to charge him 1900 to replace the radiator and stater then told him that his motor needed to be replaced for 11,000 because it started to make a clanking noise and the sensors were going off. He took the truck home, replaced his radiator and stater. The clanking noise was still there so he replaced his motor oil. When he drained it he noticed something odd mixed in with the oil. He took the pebbles out and cleaned them. Turns out they were beans. Once the beans were out they weren't hitting on the sensors and the truck started right up with full power, no clanking and no codes. Beware of this shop! read more

Expensive mistake on my part. $6000 mistake. $3000 in repairs that didn't work and $3000 in lost income as my car was sitting in their shop for a total of three weeks not working making money. It's my fault. Shame on me for putting trust in Sun Devil. Lesson learned but an expensive mistake on my part. I ended up having to trade the car in without working A/C after spending close to $3000 at Sun Devil. I had to have a working car and didn't want to trust spending more money at Sun Devil. Oh well, it's only money that will take some time to recover from. I can't recommend Sun Devil Auto for major repair work. read more

My wife and I have used Sun Devil in the past, but no more! I called and made an appointment to have a set of mud flaps installed on my new car. They took the appointment, I went in, and was told "the mechanic is not comfortable installing them!" They are do it yourself installation, I'm 76 and can't do it myself, but Childs play for a mechanic. Never again! read more

Absolutely terrible service. I went in because my check engine light came on and my AC stopped working . They put in a bad AC compressor which delayed me getting my car back. Then two days later the spark plugs they replaced caught on fire while I was driving. They assumed no responsibility and when I asked for some of my money back , I got the run around and never heard back from the manager. They have lost a customer read more

Sun Devil Auto on Riggs has been taking care of my wife's SUV and my car for the last 3 years. They shoot you straight- if something isn't needed they don't try and up sell you. Customer service is excellent. They are friendly, knowledgeable, and professional. They take good care of us! read more

I really appreciate the service I received recently at this location. I frequently get talked down to and treated bad in general whenever I go to auto places. I had a very bad experience with another company who messed up my oil change appointment. I needed an oil change ASAP and last minute I was able to get right in with Sun Devil Auto. They completed it when they said they would and didn't treat me like I was an idiot. I appreciate the help and service provided and would use this place again and recommend to others. Thank You read more

our families multiple vehicles have been serviced by Sub Devil on Chandler Heights and Higley over a decade and recentLu sold and bought a new home in Ocotillo and we're more than satisfied with our first experience at Sun Devil in Sun Lakes!!! Grrreat Service read more

I took my car in early on a busy Saturday and they changed my oil and got it back to me in a few hours. Prices cheaper than Firestone and J Lube. read more

Changed my rating from a 2 star to 1. Here's why: The day after i got my oil changed i noticed a huge oil leak in my driveway. Wondered if it was normal. Parked my car on the street. Ched it again the next day. Waaaaaaay too much oil leaked again. Called Sun Devil Auto. Matt told me to bring in the car and they'd check it out. I did. I was told that when they changed my oil the rubber thing that drains the oil broke and the mechanic "didn't notice". So now....a wk later. My car went from having no issues to so much more than i could have ever imagined. Tried this place. Hate this place. Should have paid closer attention the day i got my oil changef there was a man talking to the guy about really bad yelp reviews. The employee assured him tjey fixed the problem for the yelper. I agree. They "fixed" a problem they created when changing my oil....but caused such more expensive ones. Heed the warning....do not stop here. Got an oil change. Total price $24.00 Didn't hear a thing about the supposed inspection they do. No tire rotation. Wait was only 1 hour Nice, fresh, waiting area. Make an appointment...very busy location but if you make an appointment they're actually waiting for you when you get there. Park in the front when you arrive. Use your coupon to save 10% Check in on yelp to save $5 read more

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I don't recommend ever getting a dodge truck, or at this point any Chrysler product and or getting any work done at sun devil auto specificly Sun Devil Auto chandler off riggs and almaschool... more to come once I get my truck back an update on my truck it is still in the shop I brought it in on February 13th and have lost work and customers because I had to keep pushing jobs back not just because of how long they have had it but because they would tell me it would be ready the next day everytime I spoke with someone that information was relayed too customers this unprofessionallisum from Sun Devil Auto #1233 has affected my family financially in ways I would never wish upon anyone.The initial bill is dated 2/15/2023. I paid the bill on 2/17/2023. The engine problem was no better when I drove it home despite being told the mechanic had test driven truck I took it back same day and was told it needed a variable valve timing control solenoid.... that turned into a bad camshaft then a mechanic or someone told me he forgot to put on a bolt on the timing then the story changed too I have a loose bolt they never went into there now im getting billed again for them to fix a mistake a mechanic made that likes to get drunk Fridays and I'm told he will have fixed Saturday.. im sure u can guess on a Friday that person is shooting for a three day weekend but no I called Monday as nobody calls me and he had a 4 day weekend. I'm a veteran renting a car working 9 to 12 hour days im about to post on everything. read more

Absurd markup on parts. Lack of transparency about repairs. I will not use this business again.

I bought a 2002 Caddilac for my son. The engine needed some care and they took care of it. Reasonable price for all the work and customer service was great. I have used other automotive repair places and this one I trust. Thank you! read more

I left several glowing 5-Star reviews about this location several years ago... But that was under a different management staff. Nowadays, the service is just not the same and you can only attribute that to the people who currently work there. So this most recent visit I dropped my off vehicle Friday afternoon at 4:30 PM, fully knowing it would not be looked at until the following day. By Saturday at 4:30 PM, after not hearing anything, I called for an update. I was told that no notations were left about my vehicle and so it was not inspected. I asked that he please leave a note for Monday and I was told that he would. *Curious however that he never asked me as to what issues I was experiencing with my vehicle... since he just told me there were no notations made to direct them??? Clearly, they dropped the ball on my vehicle. So we roll to Monday because Sunday they are closed. It now 5 o'clock Monday afternoon, they have had my vehicle for over 50 business hours and they still have not called me once with an update. So again I called the shop and was told the manager has already left for the day and that he must have gotten busy and forgotten to call me. Another excuse for poor performance! I was told there is nothing wrong with my vehicle upon their examination. Great. Nice of you to notify the customer of such. **Oh and again, no apology was offered. So I pick up the vehicle the following morning and nothing was said to me other than here's your keys. If I can make a pun here, I think the sun has set on this Sun Devil auto repair shop. ***And last, Sun Devil themselves solicited for my feedback on my recent visit. So since you asked... here it is. read more

Took my car in for repairs to Sun Devil on Riggs Rd. Have used this business before and wasn't happy. BUT they have a new owner, Matt and Mgr, Dustin. I checked around and found out their price was within the general frame as others. So since I live in the area, I decided to use them. Let me say that Matt and Dustin were very helpful and honest in their opinions about my vehicle. I'm very pleased with the work done here and now would recommend them to all my friends and neighbors.Thanks Sun Devil for the good job!! The reason for 4 stars and not 5 is I'm waiting to make sure no other problems pop up. Sharon read more

After having a bad experience at the Higley Road, Gilbert location, I took the regional supervisor up on his offer to have my next service taken care of at this location. From the time I walked in to the time I returned at the conclusion of my service, the employees at this location were friendly, patient and provided top notch customer service. I intend to recommend this location to my friends and family. read more

Matt and team are amazing. I brought my truck in for repairs and they were straight to the point on what needed to be repaired. They explained what the issue was and what needed to be fixed and how much it would cost me out of pocket. They were quick and had my truck up and running the same day and when I went in to pay for the repairs the cost was exactly if not lower then what they had quoted me. Great Job Guys!! read more

I couldn't even bring myself to give this place 1 star but I had to post this review to save anyone else from being taken advantage of. I don't understand why this place has 5 star ratings (unless if it's basic car care maybe but highly doubt it) This was the worst experience I have ever had with a auto shop.. My son brought his truck there a week ago because it was not running correctly, he couldn't drive it over 30mi/hr. They had it for 2 days then told my son it was the fuel pump. After charging him $950, they said that he needed transmission work and IMRC. Why would you replace a fuel pump then?? I still haven't gotten an answer. The truck was in the same condition as when we originally dropped it off. I called them after my son called me upset and frustrated, the person I spoke with was rude and condescending. Talking to me like I didn't know anything about cars. Then when I asked for the original fuel pump back he told me that it was probably in the dumpster and I could go get it out of there if I wanted it. Now I know why they have over 43 complaints with BBB and over 13 complaints just this year alone. Do your research before going here. They charge $150/hr just for labor fees and they charged $428 just for the fuel pump and sensor! Absolutely Insane!! read more

Sun Devil Auto - Auto Repair Near Me - Sun Lakes, Arizona

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DO NOT GO TO THEM!!!!! I REPEAT DO NOT GO TO THEM!!!!! THEY'RE LYING THIEVES. They gave me a warranty and did not honor it. I needed my 2016 Honda Civic's evap core replaced so I was shopping around looking for a great deal. I called and spoke to derek he said they have done many of them and they had a great deal for me. They replace it and then 2 Months later my air has gone warm. I take it back in and they claim its my compressor which had already been replaced. So I took it to Honda and they told me it was my evap core. So i took it back to scam auto here aka Sun Devil Auto and they redid it but wouldn't fill my freon because "they had no proof of it being the evap core" but for some reason they still replaced it. So after all this I come to find out that my Honda was the first one they had replaced an evap core on. LIARS!!! DO NOT USE THIS PLACE EVER!!!!!!! read more

Seriously hands down the best customer service I have ever experienced, I have insane anxiety and from the moment I called to possibly take my car in I felt at ease, they talked me through the repairs and even took me into the shop to show me what was done and how to correct it and i feel safe driving my car read more

Best auto care service center around. Matt Bennett is amazing, the benchmark that ALL customer service advisor should be...period! If you need your vehicle serviced look no further, Sun Devil Auto is by far the best. They take their time with you, explain it all and allow you, the customer to decide on what is needed or not. My wife and I are truly amazed by Sun Devil Auto!!! read more

I needed to drive my elderly mother's car to San Francisco. The 2011 Camry had sat in her garage for over a year. Jeff took me in first thing in the morning without an appt. The car was checked out and some minor work done, but it was important for the long drive. The price was good, and the service was excellent. Quick, easy. I drove the next day 13 hours straight and got home safely. Thanks guys read more

While in town visiting my parents my alternator suddenly went out. I chose his location because it was the closest to my parents house and I'm so glad I did. Dustin, who usually answers the phone, was friendly and helpful. He kept me in the loop about my car which is rare in the auto service industry (in my experience). They completed the work same day as promised. My CD changer began acting up after they worked on my car, and when I called to ask if they thought there could be any correlation, they immediately offered to check it out for me (I didn't even have to ask). The manager, Matt, explained that CD changers are notoriously unreliable, and after checking, it wasn't a result of the alternator repair. I knew it was a long shot, but I was so surprised at how willing they were to check it out for me. Excellent customer service and communication at this location. read more

This has to be my favorite place to go when I need an oil change, or if I have any concerns with my car I know I will be taken care of at this particular location. The staff is amazing, the manager always goes above and beyond. Any time I called they always know exactly who is calling and they always know my name. They build great relationships with their customers, and for being a chain location I feel like I'm at a mom and pop shop. I always trust these guys are going to be completely honest with me and tell me exactly what I need to know, they never try to sell me anything I don't need like most places. I would definitely recommend this place to all of my family and friends. read more

I don't understand the low Yelp reviews. Maybe because old people can be tightwads and hard to please (I am in my 60s so I know this to be often true). My visit was over the top for service excellence. Shop was very clean and everyone was very helpful. I would definitely recommend Sun Devil Auto for routine service needs. read more

This place is amazing. I only get my vehicles serviced at Sun Devil Auto. In particular, the Sun Lakes location. I feel like they take the time to explain what is NEEDED for my vehicles and don't sell me unnecessary things. I also love that you can make an appointment, which I highly recommend. Without one, it will take longer for your car to be worked on. Dave and Travis are both very helpful and trustworthy. I recommend this location of Sun Devil Automotive to everyone I know! Even my sister in El Mirage has driven out here to see them. Great location, great staff, great prices. I couldn't be any happier! read more

My husband took his 2008 Honda Ridgeline in to Sun Devil Auto last week, with some front end issues. They were able to begin work on his truck right away and did a great job fixing the problem. They kept him posted on the status of the work, were accurate on their estimates for each job and delivered a truck that runs like new. These guys were honest, provided great value for the price and did what they said they would do. Kudos to the team in Sun Lakes - great job!! read more

I brought my vehicle in to have the brakes done because they were squeaking really badly. I paid them $500 to fix my brakes. After I pay them $500 I'm driving away and I can still hear a slight squeak when I brake. I call them and they say yeah bring it in we'll take care of it. I had to leave the vehicle with them overnight and have someone give me a ride to work the next day. I pick my vehicle up the next day and guess what? There's still a squeak noise when I brake! The service advisor tried to tell me it could be from a rock going up there. Really? My brakes squeak because I had them done at Sun Devil. Also I paid $150 for a battery from this place that only lasted me one year. The service advisor tried to lie to me about when I got it ( to make it sound like I had had it for more than one year) and I'm like umm no I have the receipt right here. Then he's like Oops, the computer told me the wrong information. I love how trustworthy and ethical mechanics are. read more

I had an ongoing issue with my ac that turned itself on and off whenever it wanted to. I was told by the dealership as well as several other mechanics that I 100% needed both resistor and blower motor and had no way to test 1 without the other so I absolutely had to buy and install both. Derek Doster explained that I very likely didn't need a new resistor and that he could check it In Hope's to save me the additional cost, and even contacted vendors for the best cost on parts. He took great care of me, did everything he could to save me money and got in all done same day. I've never felt more confident in the safety of my car as well as customer service in any car related services over the years, then I did yesterday. I also wanted to tha k Jeff mankee who was covering the front from a different location who patiently answered any other question I had as well as assisting the back in expediting the work because something came up and I needed my car back sooner then I had anticipated. Kudos guys,I hope this reaches management because you guys deserve a raise! Thanks for everything read more

I brought my parent's car in for an oil change, not my usual place, but I was in the area, and got a recommendation from a friend. I was in and out in 45 minutes, the service advisor Stephen, was very helpful, and recommended I go to Asian grill while they work on my car. The food was delicious, and after I returned Stephen updated me on my car, and thanked me for my business. Next time I'm in the area and need a quick fix, I'll definitely stop by. read more

These guys are not fair with price..they markup the parts too much and charge labor rates similar to dealerships. Took it elsewhere and saved 30% read more

Went in today and asked for John, my mechanic. They said he no longer works there. Wouldn't trust the rest of them to work on my daughter's PowerWheel. read more

My husband's car was just repaired here and he is happy with how the car is driving. The rating is due to the price. He had his alternator replaced and was charged $559 parts plus $345 labor for $904 before tax. I had checked price and was quoted under $600 out the door (parts/labor/tax) from another highly rated nearby autoshop. Unfortunately, my husband had already approved the work. He did show the price when he went to pick up his car and was told the Sun Devil price was lower, but this was only comparing the Sun Devil parts price vs the out the door price at the other shop. He had other work done and I am afraid to know how much we could have paid elsewhere on that as well. Aside from price, the employees were friendly and the work was completed in about 1.5 days. read more

AVOID THIS PLACE AT ALL COSTS, Since YELP deleted my husbands review for not being first had, (strange since we are married) I am writing this review myselfThese guys are crooks!!!!!! I would give them no stars, but you can't. They take advantage of women and the elderly. I recently went in for an oil change and they tried to convince me of $2400 worth of work. First off, their shop rate of $150hr is absurd, the ford dealer rate is only $135. They quoted me $533.00 to replace the oil pan gasket!!!! Are you kidding me!!!! They also told me that since the front differential was leaking from the cover, I needed to do all the seals in the axle, to the tune of $1200. Both of these leaks are very minor, they don't even leak on to the ground. Then they wanted $120 to install a belt, $40 for the belt, and 1/2 hr to do the labor!!!! My husband (who is not a mechanic) went and got the belt (which was $20) and installed it himself in literally 2 minutes!!! I took my vehicle to another shop for a second opinion, and they found that it wasn't even the oil pan was leaking, it was the oil filter housing gasket, which cost me $200. They also serviced BOTH my front and rear differentials for a total cost of $220, my vehicle has NO leaks now. I highly encourage you to get a second opinion before having Sun Devil do the work. I promise you, you will find that they are waaaaaay over priced and recommending things that DO NOT need to be fixed. read more

These folks could have taken me to the cleaners - since I had no clue. I was using the wrong key - which only opened the doors, but would not turn over the engine. I thought fuel pump, electrical, fuse, etc. They kept my truck for a few days to replicate the problem in the shop and no luck - since I gave them a good key!! They towed me twice to the shop and tried everything to no avail. As a hunch, they asked about the key and ZAP - I remeber I switched my key. They charged me almost nothing for the towing, diagnostic work on the car and resetting the theft deterrence system. This act of honesty and thoroughness could not come at a better time - going through a rough patch - economically. I owed them a least a positive review. read more

This is a great shop, I was a customer of Sun Devil Auto until about 3 months ago. I've been in the auto industry for over 17 years and have never seen a company with such customer focus and honest values. I decided to leave the company I was with to work for them after a year here in the valley. I now run this store in Sun Lakes. You have my unconditional comitment to nothing but the best service. I've seen the good and the bad in the auto industry. My store is all about long term relationships with our customers. This means doing the right thing. So I've been a customer and now an employee of Sun Devil and I can tell you it's the best company I've ever been a part of. read more

Beware! My 86 mother took her car to Sun Devil Auto located at 9716 E Riggs Road because her check engine light was on - we assumed it was because her car was due for an oil change. A month later I discovered that they charged her $2,995.07! She told me the man at the garage told her all these things were needed on her car, she got scared and didn't understand so she told him to go ahead and fix it with no understanding of what it was or what it was going to cost. She has a 2005 Buick Lacrosse with 44 thousand miles on it. She purchased the car new and it has never been in an accident. I was furious! Struts, suspension control arm and ball joints need to be replaced because of wear and tear - Industry standard is around 100.000 miles not 44,000! I have driven her car recently, it has been regularly maintained and cared for, she didn't need an alignment, it wasn't pulling, it wasn't overheating, the hood lift supports were fine! Brake fluid flush - industry standard is to never flush the brake fluid. It is a sealed case that rarely needs attention, maybe after 100,000 miles and if the vehicle was regularly used to tow heavy loads. Power steering fluid also typically lasts the life of the vehicle, maybe after 100,000 miles. Fuel system kit - industry standard is 60,000 miles. These people saw an old, confused lady and took advantage of her and at the time they did it - they knew it! I talked to shop manager Matt, he immediately deflected, defended and denied everything without even looking up her record. Once I saw how Matt's customer service skills were I was in serious doubt that upper management would be any better. When you get to a manager and they don't provide you with "any" customer service then that is typically throughout the company. I then called the general manager and I got the same thing. He deflected, defended, denied, argued, everything you learn "not" to do when dealing with an unhappy customer. I asked to see the data from the diagnostic computer and he refused and told me there wasn't any. The entire conversation with the manager and the general manager they never once said "I'm sorry", "what can we do to make you happy", "let's meet to go over these charges and I'll see what I can do", they offered nothing but excuses and false claims. This company needs to send all of their managers to "Soft Skills Training", "Customer Service Training" and most of all "Ethics Training"! read more

We have used this location many times and are almost always very satisfied (who is ever 100% satisfied when having to shell out $$$ for car repairs!) Today I was in a rush to check on a knocking sound before a long drive. The team at SunDevil took time to put our minds at ease and check on the car quickly. Suggestions seemed reasonable even though they could have tried to take us for a ride given our situation. Thanks for getting us on the road with peace of mind. read more