First, let's just say the Customer Service from Steve and the mechanics are top notch. They always make you feel welcomed and are thorough on what needs to be done to your vehicle. I feel all the staff that has worked on my car is honest and reliable. They will make recommendations but I never feel like I'm being talked into anything. Steve always calls and goes over everything before they get started with your vehicle. I always leave the shop feeling like my vehicle is running top notch with the best reasonable prices. They usually are the same day pick up or the next day pick up depending on parts availability. I would highly recommend Highland Auto to anyone. read more

Highly recommend this place. I had issues with my car this week and had to have it towed. Thought it was a bad battery, but turned out to be the starter. Highland replaced it in short order and I was back on the road. Big thanks to them. I will be using them in the future. Cindy Ocker read more

I've been dealing with these guys for a couple of years now and they have earned my trust from wheel bearings, power window motors, struts and now A/C work. They have been friendly, courteous, and thorough without trying to sell me things I don't need. Steve has been wonderful to work with getting back to me promptly on problems and costs. Highly recommended. read more

Amazing service every time! I had to replace my side mirror recently. Saved me about $500 by taking the time find a used part that matched perfect with my car! read more

I have finally found peace of mind when I need my car serviced. I have referred several people to Highland Auto, and had my car worked on several times, from an oil change, to serious repair work. Steve Montosa has always been very accommodating, pleasant, and caring. The prices there are very fair. I'm grateful. Marilyn C. read more

I haven't updated since they moved to Riggs/Arizona Ave. Still great service. I'm bummed it's so much further for me but it's not the owner's fault. I'm just thankful they are still in service! read more

I'm new to town and recently had an issue with my car, so I stopped by Highland Auto Repair. They got me in right away and were incredibly kind and honest. Brock helped me and had everything done in about 10 minutes. He even switched out my license plate for free. Their prices are very reasonable, and I really appreciated their friendliness and quick service. Highly recommend! read more

Jason was great in researching and resolving the issue. I have gone there 3 times and satisfied each time. Prices are reasonable from mechanical to an oil change. Even has shuttle service that he can arrange Give highland auto a try read more

They charge even more than what my dealership would have charged for the same repair. Then they tack on a service charge for credit card payments which is crazy. My dealership does not do this. I doubt I will use them again as I noticed a huge markup on parts to go along with their hefty labor rates. Do your homework and see what the part costs at an auto parts store before agreeing to any price quoted by them. I was hoping to find a reputable and honest auto repair business who does not price gouge you. They are not it. read more

Hard to find honest people in this industry but the owner here is an amazing man! Trustworthy business with excellent service, don't go any where else! read more

The worst Repairs Shop in Chandler. This is not the same Highland Auto that was owned by Virgil the new owner is Jason the worse business owner than I ever talked. My wife took our Kia Sorrento to have a diagnostic and they said that was the spark plugs after that they said that still having a misfire and replaced " one coil" the car is running worse now than before we drove it in. Craig the Mechanic destroyed the covers of the Sparks plug and lost the manifold intake support Bracket, I talked several times with the New Owner Jason and he promised me to find the bracket. The Guy is workless he has no word and now don't even answer the phone or text even though I gave him a ultimatum before I proceed with a lawsuit. DO NOT USE THIS PLACE. While I was waiting for my wife to arrive and show the missing bolts and express my frustration because the mechanic also left a clamp loose from the antifreeze line on the antifreeze tank reservoir a lady arrived with a Huge leak of power steering and the lady told me that she just got the repair done the day before. DO NOT GO TO HIGHLAND AUTO IN CHANDLER on RIGGS. read more

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Great service, honest and professional. Service on schedule, engine compartment cleaned.

Just had an oil change done at Highland. What a great place. Jason is awesome and knows what customer service is. Carlos did a great job. Found our new go to place. read more

I am posting this review first to many like me who may be unaware that Highland has moved to a new location on Riggs road. I recently brought my car in knowing there was a problem with my brakes. Ended up I needed new brakes all the way around. Jason did the job at a very reasonable price, and had my car ready that same afternoon. The customer service was excellent from start to finish. I highly recommend them read more

My car started to give me issues last week and I drive locally every day for my profession. It was very important to get into the shop to take a look at. I called this shop and left a VM and never received a phone call back. I was looking forward to doing business with them because of the reviews but how can you do business if you don't call customers back. read more

Absolutely do not take your car here. I had to do my fuel pump twice charge me $980 all together they left my convertible top down on my classic car during a monsoon storm after I pick the car up and got it home I raised the hood and noticed that they left several things unhooked and just hanging there and for some reason pulled the carpet loose in my trunk and left some things unhooked back there wiring Etc took the car over to COBRA Tire in Gilbert Arizona they fix the car correctly including taking care of a wiring issue that started the whole thing to begin with they also put a new pump in for me and pressure regulator did a perfect job I've taken my car back to COBRA since and they've done an excellent job every time and they will not leave your car out in a monsoon storm with the top down do not go there and do not recommend friends I wouldn't take my car back there even for warranty work which I'm sure they won't stand behind . The only reason I'm giving it one star is because it will not process my reply it would be a zero otherwise. read more

The best place for your auto repair, Jayson the owner and Ryan his right hand man know what customer service is all about, highly recommend you checking out Highland Auto read more

It has been a few months since we had the car in this shop. We were referred here by another shop. Gave the symptoms ( AC did not work right, car idled low) and what we were looking to get fixed. Was given the rough quote. Got the follow up quote and approved the work and cost. ( AC component line replaced and recharged, spark plugs and wires replaced, and throttle body cleaned) We were told the car was fixed and all good. When we got the car back it ran a little better, but still had some issues. car still idled low, but was a touch better. So I took it to a different shop due to the fact that I didn't trust this shop and felt if I took it back I would open the money gates. I did have the AC looked at and again some parts replaced, But then the new shop was having issues getting the AC compressor to run the way it should and threw in the towel. This shop did not charge me an arm and a leg like Highland when they couldn't fix it, but only for the part and a evac and charge. I then found a shop that specializes in Auto AC. The issue was the throttle body was very dirty. HMMMMM I paid $1,200 for this and some other stuff at Highland. When I saw how dirty it was I knew they didn't touch it. Which makes me question the plugs and ac part. I can see the wires are new but probably the cheapest ones on the market. The fact that I was lied to is the major issue I have. I would never recommend this shop to anyone. read more

A big thank you to Ryan , an amazing young man ! My car had broken down while I was visiting my daughter, who uses the shop for her vehicle. Ryan got me back on the road within a matter of hours . The price was also very good. It was a pleasure having my car repaired at Highland Auto . Thank you so much Ryan for being so pleasant & helpful! read more

Cannot say enough good things about this auto repair shop!!! I know almost nothing about cars, so getting any kind of repairs is scary because I know I could easily get ripped off. That is not the case here! Virgil and his team are honest, hard-working, good people. I have brought two different used cars here over the last three years for repairs and Highland Auto has saved me thousands of dollars, no doubt about it. The location is nothing fancy, but don't let that deter you. You're not there for free coffee and wifi, are you? No - you're there to fix your car for a reasonable price. I recommend dropping off your vehicle and waiting at home/work/anywhere else. The "front desk" service is sparse... It's not *bad* service, but not good - understandable because Highland Auto's staff is small and everyone is always busy fixing cars. They can offer affordable prices because they aren't wasting money on a secretary or fancy waiting area. There have been instances where I've called to get an update on my car repairs, and nobody answers the phone. It can be frustrating when you're waiting to get your car back, but I'd rather deal with sparse service than a shady/dishonest repair shop. If you get a quote from another auto repair place, bring the paperwork here and let Virgil take a look. Many times he advised me that I don't need to do the repairs recommended by the dealer (where I take my car to get oil changes); he is honest about what work is critical and what is just cosmetic. If you have an older used car, it doesn't always make sense to do certain repairs. It is a relief having Virgil on your side to guide you through the confusing world of car repairs. Virgil always beats prices from other repair shops, so it literally pays to get a second opinion. Plus, he will do an evaluation for free! I won't waste my time with any other auto repair shop in Phoenix. Virgil is simply the best at what he does - providing quality, affordable car repairs. You can rest assured that you are not being scammed or ripped off here! read more

Highland Auto has excellent quality service and has my highest recommendations. I've done transmission servicing, drive rod, and engine mounts replacement with them and there has been no errors. They are very honest and upfront when it comes to fixing the right problem and quoting a fair price. This shop knows what they're doing and will not only fix your car, but recommend any future repairs without being pushy for sales. The last time I was there, they even gave me a complimentary ride followed by car delivery! So as long as I stay in Arizona, I will always go to Highland Auto. Thank you! read more

Highly recommend highland auto! They've become my place to go when I have an issue. These guys have gone above and beyond to make sure whatever issue my car was having was resolved. Repairs are also timely and I have never left my car there longer than like 3 days max! Thanks to Ryan, Jason and all the mechanics who make this place run so smoothly! read more

Had gone to Highland for 20+ years and wouldnt have taken my vehicles anywhere else. Change of hands took place and they totally screwed up my son's vehicle.....it took them almost 1 1/2 weeks to do a job that was a straight forward fix and they screwed the engine. Will not recommend them even for an oil change. read more

We brought our car here to have the shocks replaced. They were friendly and 25% lower than the quote I got from Ford. We decided to try them. They ordered the parts, got the car done same day and I save a bunch of money. I would highly recommend. read more

My family and friends have been bringing our cars to Highland Auto for many years. We recently had some work done on our Honda Pilot AC and it went as smooth as ever. Dealing with Jason was a big part of our experience at Highland. Friendly, honest and very competent are the first thoughts that come to mind as well as fair prices. Thanks for Everything! Cliff read more

I found Highland auto on yelp and I was not disappointed. I worked with Jason for a period of about 3 to 4 months in locating a new/used transmission for my vehicle. Jason went above and beyond in his customer service and in trying to save me money on my used car. He could have easily sold me on something more expensive but he didn't do that. I very much appreciated his honesty and integrity. He was very conscientious and kept me in the loop as far as the progress on my car throughout the whole process. He then delivered my car to my work once they were finished with the repairs. I will definitely use these guys again if I need any work done! read more

Virgil, the owner, is an incredibly fair and honest man. He brings integrity to the auto repair business. My parents had recommended Highland Auto to me on his account, but it was not until this week that I understood why they trusted him so much. Just the other day, I approached him about a water pump (and belt) that broke for the second time just 15 months after they had replaced it. I didn't notice until 3 months later, and I showed Virgil my two receipts. He dealt with the situation very graciously and fairly. Although he and his son (a co-manager) are men of few words, they speak with their actions, which is infinitely better. I am wearied by car repair centers where the managers talk a good talk (like the "business men" they are) but do not follow through with actions that help me, their customer. Virgil and his son do not have silver tongues; I appreciate their straightforwardness that speaks through their actions and decisions (not the comforting/manipulative dressing that other repairmen put on actions that hurt their customers' pockets). Though their prices are not tremendously low, they have terrifically fair policies and they "put their name behind their work" (hold themselves accountable). You get what you pay for, and you can trust what they say. The world needs more auto mechanics like these guys. - Brent Bowers Mesa, AZ read more

I started taking my vehicles to this shop about 6 months ago. I can say without hesitation that this is the best auto repair shop in the East Valley, maybe the entire metro Phoenix area. They're neither cheap nor expensive, their prices are right where they should be considering a full-fledged shop with extremely knowledgable mechanics. They can pretty much fix just about anything. I have sat there watching them in action and listening to Virgil talking to customers and calling parts stores on a couple of occasions while waiting for my car to be repaired. They are not out to screw you, Virgil - the owner - is fair, reasonable and has a good head on his shoulder. He is also a very caring person. He's also very personable and has some rather amusing life stories. I never saw a single person come in and start getting into anyone's face about "bad repairs" and if there is an issue, they are going to deal with it directly and immediately. I, like probably everyone else, have taken my vehicles to shops that were definitely out to screw you. Add this and that and make up charges for work that wasn't done or work that didn't need to be done. You are NOT going to find this kind of stuff going on at Highland Auto. If you are female, I can only say that this is the place to take your car if you don't want to be intimidated by high pressure shop managers who will try to convince you that you are going to die if you keep driving your vehicle the way it is. I do not work there and am not related to anyone there, I am simply another very satisfied customer. read more

Been taking cars there for years, so had no problem getting starter work done. They never called to give me an update. Had to rent a car, as I need to go to work. So 5 days later, (kept calling but could not get through) drove over and found that the car was not finished, as the starter still did not work, and was told they "might have to drop the transmission" which would cost over $1K. Charged me $600 for a starter that didn't work right. Not saying the cost was wrong, as it may cost that much to fix it - however no call back in 5 days to let me know how it was going? And does it really take over 5 days for a starter? read more

I'm writing this on behalf of my girlfriend. She has been going to Highland Auto Repair for 11 years. She likes them because they are dependable, honest, knowledgeable and guarantee their work. If you are in a pinch, they can usually squeeze you in. They are trustworthy and don't take advantage of women by trying to sell them things they don't need or bogus repairs. The owner, Virgil, has owned this business for 25+ years and has always maintained a supreme degree of integrity. This shop is ideal for people on the go, ladies that need honest mechanics and senior citizens on tight budgets. My girlfriend gives this business a solid 5 stars!!! read more

Took my GMC Yukon here to get my transmission flushed and have the filter replaced. It only cost me $120 vs. the dealerships that wanted to charge me $400. Additionally, the Yukon was veering slightly to the left, so I asked them to look at that while they were working on it. They weren't able to do the alignment there because of the 20" rims, but they referred me to a place that did it for fairly cheap. Downside: waiting room is tiny, and there's no wifi, which is annoying when you're waiting a couple hours. read more

My whole family has always taken all of their cars here. Always get quality work, in a timely manner without being charged extreme amounts. Quality honest people. Would highly recommend taking your cars here for your regular service and any other car needs. read more

Highland Auto is by far the BEST! If there was an option to give more stars I would. I trust them 110% I refer everyone to Highland. The owner is so nice! They are honest and amazing at their repair work. I can always rely on them and never worry if they are doing a botched job. You will sometimes have to call to get an update but that's just because they are hard working and not sitting at the desk. read more

Jason is a truly amazing mechanic, and good human being. Fixed my friends Sentra ac without saying it needed a whole new compressor. Highly recommend. read more

I have had nothing but bad luck with mechanics since Ive moved here. Im on my third car in 2 years. I feel like everyone I went to just took my money and "fixed" my car with electrical tape. I had given up on having a functional car until I found Highland! FINALLY someone who tells me like it is. FINALLY someone who is honest and reliable and understanding and doesn't charge a million dollars for a simple fix. The most recent visit I had with them, they let me know what the part cost, what they did, how much the labor cost, and everything I needed to know about the service. So I never felt any kind of unease. It sucks that there are so many mean mechanics out there but this is the place to go! amazing guys! Ive finally found someone Im comfortable taking my car to. read more

Completely bummed when I heard that Virgil passed away. Could not believe that when I heard it, what a blessing he was. I'm hoping new crew ownership or whatever will be just as good. There was no one as good as Virgil. He was honest and up front. His garage has always been 5+ in my opinion. Will still be taking my autos there hoping for just as good service. read more

I'm 70 years old. I've dealt with the good the bad and the ugly as far as auto mechanics go. Mostly the bad and the ugly. FINALLY, a mechanic's shop that wants repeat business! These guys are the best. Less expensive than anyone around ...by far. Plus they don't try to upsell you on unnecessary repairs. I have NEVER received a bill from Highland that was more than the estimate. Actually, it's often below the quote for the repair. And no I'm not related to anyone there and have no ownership stake. I've been so pleased with this place ... I tried to tip the mechanic and he refused to take it! I can't even think of a superlative to descirbe Highland, so I'll simply say ... This place is the best. read more

My husband and I are so thankful we found Virgil and his shop. He is so honest, hardworking, and has the best prices on EVERYTHING. After BMW North Scottsdale told me there was something wrong with my oil tank and was going to cost me over $900 I took it to Virgil for a second opinion. He checked it out same day and called back saying absolutely nothing was wrong. I went that evening to pick it up and Jeremy didn't even charge me a penny. They are all so nice, helpful, and knowledgeable. To date they have worked on my BMW, my old Xterra, my husband's Xterra and we will continue to take any car of ours in the future to them. I would recommend them to ANYBODY looking for a reliable, trusted mechanic which has the best prices around to boot! read more

Virgil and company are the absolute BEST, BAR NONE for any auto repair/standard maintenance jobs you may have! I've been using Highland Auto exclusively since moving to the area 6 years ago after a recommendation from a co-worker. These guys are reliable, honest and stand behind their work! I can't state effectively enough how much I appreciate Virgil and his crew! Next time you're in the market for an honest auto repair at reasonable prices, do yourself a favor and go to Highland Auto! read more

Two thumbs way up for Virgil and his crew! Nothing not to like here. Finally a repair shop that understands you want your vehicle fixed, not re-built - part by part and bolt by bolt! Our first meeting was when we had our "Wonder Truck," all of us "wondering" how and why it kept moving. It's been 10+ years and several cars later and we keep returning! Great prices, excellent service, no up-sell! If you need a mechanic you can trust, it doesn't get any better than Highland Auto! read more