I do look at Yelp and Google reviews for a quick overall picture. I dropped my truck off and the technician was nice enough to take the truck and put it inside over a weekend until they could work it. Finished the work pretty quick, I really wish shops would go back to removing diagnostics charges when its not super involved or the customer chooses to move forward with the repairs. In this case they listed a $118 dollar charge for a computerized engine analysis and there was nothing to do with what was worked on. They also told me I needed a coolant flush for $400 and the radiator was replaced less than a year ago and probably has 500 miles on it. That kind of stuff is sad when they do it to people that do not have any mechanical knowledge. I think Firestone needs to take a look at their online reviews and make some changes. read more

Pay raises and paid vacations to KARSON, PRESTON, Ryan, AND JAKE!!! These guys took very good care of Pasta(MY cars name)! Upon entrance PRESTON greeted me and literally ran to my rescue and then to top this off, he ran and grabbed Karson who catered to my vehicles needs after I inquired about pricing. What would've cost me well over $1000 elsewhere cost less than half the price here These guys didn't have what I needed, but then had it delivered faster than speedy Gonzales. (MY FAV CARTOON) Another place I've gone to, their competitors, kept making promises to order what I needed, but never got it. ‍ These guys were all professional, fun, and deserve even more kiddos, for thinking that I was in my early 30s when I asked about a senior discount!!! Lmao Their faces were priceless!!! You don't know if you don't ask. Don't judge! I highly recommend stopping here for your vehicle needs They deserve all that life has planned for them!! Thank you to this entire shop! BTW... it's nice and clean but a little nippy inside, if you're waiting.( Bring a sweater) Great location to go eat while you wait! read more

I came in before Christmas with my Dodge. It had a medley of issues, probably equaling out to about $4k worth of repairs. I was a wreck over this as there was just no way I could afford to fix my car back up to drivability. This store, its' managers and employees, blessed me big time over the holidays by finding a way to help me cover the major expenses so I could have my car back. God bless you all! Give this place a chance, they truly care. read more

The service at this store is extremely obnoxious and discourteous. Fakes helpfulness disguised by fast talking young men thinking they can outsmart customers. Price is higher than others in a commodity industry. I have done business here before, but has caught on after living in Chandler. Buyers beware. Shop around read more

Excellent service here at the Firestone thanks Ryan, and his crew for getting it done quickly with a fresh set of tires and a battery replacement big thumbs up read more

I can't relate to the bad reviews. I had an unbelievable experience. Driving home to Tucson, late on a Tuesday night, I had to replace a tire and cross-threaded three lug nuts in a QT parking lot. I don't know how, but I did. Wednesday morning, I started calling shops to get the family van towed for a repair so we could go home. I called six different shops and got quotes from a few--one of which was from Israel at Firestone. I was so impressed by his friendliness on the phone that I decided I'd give my business to this shop. The job turned out to be a nightmare for the techs. They were able to remove two of the lug nuts but the third demanded that they remove the entire wheel assembly and use a die grinder. When it became apparent that this "two hour job" was turning into a full day, they set me up with Enterprise for a rental so my family could return to Tucson. I came up the next day to get the van and Israel worked with me on the labor and parts so that he would honor the original quote. I was absolutely blown away. I was expecting the worst after a couple days of high stress for me and the family (on my birthday, even!). But instead, I was caught off guard by Israel's grace and generosity. What a guy! The kind of service I received from Israel and the techs at Firestone Chandler (4045 S. Arizona Ave) makes me want to drive up to Chandler for my vehicle needs. If you are looking for a shop that'll treat you with kindness and equity, this is it. I can't recommend this place enough. I'll vouch for them based on my experience. Ryan Collins Lead Pastor Desert Son Community Church read more

Great service, had a tune up, spark plug replacement, tire patch, and full vehicle inspection. There was a small issue with a connector from an initial visit but the team was always quick to diagnose and keep me updated on next steps. My entire family came here and I'm confident in my car in a coming cross country move. Thanks for everything guys!! read more

I needed an alignment and break inspection. I was out in under an hour and the staff was clear on expectations, finished earlier than promised, and they were honest about what I needed today. I'll definitely be back here and recommend to family and friends read more

For Store #784300 at Fulton Ranch 4045 S. Arizona Ave., this location is Outstanding. Specifically, Israel in the front of the store has the Best customer service. His attentiveness, quality of personalization, and great logic for all skills need for #1 service are all exemplified by him. I hope he never leaves this location but should he have to, I hope to follow him. read more

STAY AWAY!!! This location can't even find a leak in a tire. Went to them for a tire loosing PSI. They assured me the tire wasn't leaking any air. A couple days later, empty. The manager Crystal, has the worst customer service I have ever experienced in any business. She needs to be FIRED read more

We had a check engine light on, which had been diagnosed as an O2 sensor during an oil change. During the oil change, it was suggested we change the air filter. We took the car home, vacuumed and blew out the air filter and all was good. We took the car to Firestone to check the O2 sensor as we had just replaced the catalytic converter. We paid $130 for a COMPLETE engine inspection. They said it was the secondary catalytic converter and quoted us $5000 to $6000. We took it back to the shop that replaced the CC which was under warranty. As it turns out, the engine was running rich and in need of a tune-up. The primary CC blew through the secondary CC. Total mis-diagnosis. Now here is the kicker. Firestone threw out our air filter that I know was there. They also never replaced the engine cover. We went back later and recovered it!. SO, tune-up, complete fuel system clean, replace CC under warranty, replace secondary CC, all under $1k. Ryan (Mgr) and Israel (franchisee?) are completely incompetant, dishonest and fraudulent. STAY AWAY!!!! read more

So disappointed, this has been my place for years. Made an appointment way in advance to get oil changed, tires rotated and air fluids check. This is my only vehicle and had to take time off of work. After $25 worth of lyft rides they had not touched my car after 4 hours and I needed to get back to work so a waste of time. Will NEVER go back. Lost a long time customer. He hung up on me the first time he put me on hold. Said he had only one guy. That is fine but then you need to be honest with customers and respect that we have jobs as well so that we can make informed decisions. read more

Would give 0 stars if they could. They quoted me $4000 and couldn't explain what was wrong with car. The guy at the front had no idea what was going on and could not answer any of my questions. So I decided to take it to a different mechanic who said those parts that firestone quoted me for weren't even messed up and the other mechanic was able to tell me what was actually wrong with the car and quoted me $1000. They even showed me pictures to prove that the parts that were originally quoted to me were still in good condition and didn't need to be replaced. DONT EVER DO WHAT FIRESTONE RECOMMENDS. Get a 2nd quote first!!! If you have a honda/acura check out Hon-Man Auto Care. They didn't even charge me a diagnostic fee to tell me what was wrong. Would highly recommend that place rather then being scammed at Firestone. read more

Worst alignment job EVER. Added some aftermarket control arms to push the caster away to get 0 camber and came back and the camber was worse then before. read more

Firestone Complete Auto Care - Camber - Auto Repair Near Me - Chandler, Arizona

Terrible experience. First of all... they up charge the oil by 300%. I had a 3pm appointment and had to walk home about half mile. I walked back at 6pm (closing time) to find my car in the same spot. The guy asked if he wanted me to do the oil change while I wait for 30 minutes. This place used to cost $70 in 2020 for a synthetic oil change and is now a whopping $140! Do not come here because it's a shit show. read more

I brought a brand new rim to Firestone to replace one on my vehicle that had curb rash. I inspected the new rim which was still in the box before dropping the vehicle off and it was in perfect condition. A few hours later I received a call stating my vehicle was completed and ready for pick up. Upon pulling up I could see the new rim was damaged in multiple spots. I was pretty upset since I had just spent $575 on the rim. The manager on duty at the time was Ryan, he has zero customer service skills and I knew this from past experience. Ryan is rude, unapologetic, unprofessional, and dishonest. Ryan nonchalantly said I would need to wait until Israel, the manager above him came in the next day to see what he was going to do. I was unhappy and did not feel like he was handling the situation appropriately considering my property had just been damaged but I kept my composure. Ryan then attempted to charge me for a second vehicle that had a nail removed and when I said I didn't think I should have to pay for that since he owed me $575 for the damaged rim he said he was not going to release my keys. He and my husband went back and forth for a minute before he handed the keys over and told us to get out. Ryan admitted that the rim was damaged at the shop in front of multiple people and told us Israel would deal with it the next day. Waited until noon and finally called Firestone myself only to be told by Ryan that Israel was at lunch and was super busy so if I wanted to talk to him I would need to keep calling until I got ahold of him. Ryan also stated he now believed that they did not damage my rim and I flat out asked him why he was lying. I also told him we will be going to court then and he said go ahead he didn't care. I waited awhile and finally got Israel on the line. He never asked me our side of the story instead he told us to call corporate and hung up. Fortunately corporate was on the line to experience the unprofessional management themselves. Ryan is dishonest and a liability to Firestone. it's unfortunate that Israel took an employees word without even getting the customers side. read more

The front staff guy seems knowledgeable but I am not too impressed with the results. I brought my minivan in to have all 4 tires changed out. After it was finished, I turned on the engine and my car sensor tells me the rear driver's side tire was low in pressure. I went out of the car to look and indeed that tire looks almost flat. I told the car mechanics about the low pressure (and they all seem to be teens or early 20s workers) and he said "oh just drive it around for some time and it should go back to normal." I told him to come look at the tire visually as it wasn't a sensor issue and he proceeded to pump the tire back up which made the sensor show that the tire is now at normal pressure. Fast forward 6 months later, I end up with an irreparable flat tire with no signs of what could have possibly led to the flat. I ended up buying a tire at Costco which I should have done in the beginning. In summary, service is questionable and quality of products is questionable. read more

Always great fast and friendly service. I use them for any vehicle service/repairs I can. Easy to make appt and they always do a great job and get it done right with no upselling pressure. read more

If you want crappy service and people who don't care....take your car to this place! We picked up our F250 after having an oil change and the rear breaks replaced. We made it about a mile away before the rear left tire FELL OFF OUR TRUCK Luckily we were stopping and not accelerating. The ass clowns forgot to tighten our lug nuts, causing them to pop off and lose the tire. No one was hurt thankfully. But the front desk employee made it sound like it was our fault this happened. That we should have made sure they tightened the lug nuts. He also implied that we should pay for the damage that they caused! NEVER take your vehicle here. read more

Firestone Complete Auto Care - The employees attempting to put our tire back on after the forgot to tighten the lug nuts and it popped off. - Auto Repair Near Me - Chandler, Arizona

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One star, simply because I cannot put zero stars (Hear that enough). I brought the car in for an alignment, and an oil change. Biggest mistake was allowing this store to even lay a finger on my car. My car was had an appointment at 10am, and was not finished until 3:45. The location closes at 4, and I was told that I will need to get here as soon as possible, because they close at 4. I rushed to the location and received my car. Signed the paperwork, that totaled 101 for an oil change itself. I walk out to my car, and there is oil stains on my driver seat, the door, and the center console. My car's interior has light grey cloth. Im warning you, no matter how good the deal sounds- it's NOT worth it. Take your car somewhere reputable. The worst part is I have doubts they even changed the oil. Within all of this, the only one of them who seemed to have any common sense was Troy. I'm sure my attitude was very harsh, yet he managed to stay professional about the whole thing. read more

Each time we've taken our Jeep here, it is returned worse. Take it in for 2 dash lights. Get it back with 4 and new issues! We've paid thousands of dollars to learn that this is not the place to go. read more

Very bad place. Avoid at all costs Made an appointment for 10am to have 4.new tires installed. They told me it should take 90 minutes. Got there 10 minutes early and gave them my car and sat in their waiting room. Over an hour later, my car was still sitting outside. They finally finished over 3 hours later. In addition, they informed me of 5 significant new "issues" with my car. This was very interesting as about an hour earlier, they found those same issues with another fellow who was also in the waiting room??? How peculiar is that? So, I will never be going back to Firestone ever again and would suggest you consider my review before you do. read more

They are literally the WORST. To call them arrogant is being nice. Congrats you know cars. They gave me a quote for a total for my brakes then when it's time too pay up charge me. Paid almost $800 for brakes. Complete scam. And they act like they have an attitude when you ask a question. No clue how these bums keep their business open. Ahh it's because people don't know cars! Congrats. I'm telling you.. FIND ANOTHER SHOP!! read more

Terrible customer service. Dont even bother making an appointment online because they will cancel your appointment and not inform you. A phone call would have been the smart thing to do. There was nobody there but somehow they were super busy. So unprofessional. read more

The manager Isreal is a solid dude. I had a warranty issue with a tire after 9k miles and he replaced it, no questions asked. He had to special order the replacement, it was ready the next day and installed quickly, as promised. I recommend this Firestone shop! read more

Sincerely disappointed! I walked into a friendly staff that seemed willing to go the extra mile but appears to be nothing more than face value! I originally made an appointment to have my air conditioning fixed because driving without air conditioning in arizona is pure torture!so I was talked into buy 4 new tires which I was willing to pay for and was told I needed a specific part for my a/c to work again. They told me it would only take two days if they ordered it now. I took a minute to think about the price they had quoted me but asked them to put the order in that day. 3 days later I had not heard a peep and called to confirm they had my number correct. They did but seemed to not be able to give me a straight answer what had happened with the order but assured me it would be here by Friday. So I accepted I would be driving to work in 110 degree weather for another 4 days and sucked it up. 5 days had went by it was now Saturday and I had not heard anything. I called them again and this time they claimed they don't know where my part is but they couldn't call the company anyway because now it was the weekend. At this point I was starting to take the hint they DIDN'T want my money or business. The mechanic on the phone assured me he would personally call them on Monday and then call me regardless. I repeated back to him "I will talk to you MONDAY?" He said yes and hung up the phone. So I accepted I would have to waiting the weekend. Well TUESDAY rolls around ( I sat around waiting by phone all day Monday) and nothing! I've been driving around with no a/c for close to 2 weeks which was supposed to be 2 days. So I called a local part store asked if they had the part in stock and got the part myself after being inconvenienced and rolling into work sweaty for almost two weeks. They had it that day and helped me put it in. Today is now Friday I NEVER heard from them and probably never will! Usually I don't write many reviews but all I can think is how terrible it was waiting around for these guys to get it together and how driving around in the heat waiting on their phone call and hope others aren't put in this terrible situation. If I took their word for it I would still be driving without AC. read more

Brought my car in last week for two new front tires. Guy was nice but after I left my tire pressure light was flashing. I checked the tire pressure to see if that was the issue but everything was fine. Just brought it to the dealership for oil change and asked them to check the light. They said the tire pressure monitor was broke in the front left tire and had to be replaced. Went to Firestone for two new tires and left with a pricy repair. Sweet. read more

Came in a few days ago to get a coolant leak issue taken care of. I was greeted by the Manager Israel who was very friendly and efficient. I thought the pricing was fair and Israel noted a few things that needed to be taken care of in the near future. He let me know which issues should be taken care of soon and which one could be put off for a while. It is hard to find a good mechanic who I honest and efficient,so when you find one, stick with them. Israel even fixed my broken sun visor and I didn't even mention it to him. That little extra that he puts into his service is appreciated. I will be returning here for all of my future car repair needs. Thanks to Israel and his awesome staff. read more

I went to this location out of convenience as I live a fair distance away. I loved the Firestone back where I lived the service was great and the work was spot on. This location is the exact opposite. I have given it multiple tries but will now be driving the extra distance to go somewhere else. They take forever even when you make an appointment. I have noticed they lie about being busy, (they're always busy?) even though more often the work is done in far less time than they claim it will take. I have had the manager straight out refuse to take my car because of business. The short chubby pale manager is extremely rude and doesn't hesitate to make comments about not wanting to work. How is this guy a representative of firestone? So if you need to maintenance your car go somewhere else and save yourself the headache of dealing with these people. read more

Scheduled an appt for 11am on a Saturday for brakes and tire rotation/balance. Said we could drop it off earlier than appt time so we were there at 8am, with the hope it would be done earlier. No promises made, just a logical thought. At 3:30, we got a call that they couldn't remove the tires because the lug nut lock wasn't in the car. We asked if they checked the glove compartment, which they replied yes. Frustration set in due to the fact that they had the vehicle for 7 hours already and clearly blew by the 11am appt. Went to pick it up and there the lock was in the glove compartment clearly marked in a bag. Quickly returned to inform them and were met with two different stories. One was apologetic, one was that rules prevent them from opening packaging. Due to the time, they could only rotate/balance tires. Got the vehicle home only to find black dirt/grime all over the passenger leather seat. Best to find a more professional company that pays attention to detail and puts effort into their work. read more

To get a simple oil change you have to be lucky if you are able to maker an appointment, or if you think that by dropping your car off and wait for it it's going to be faster....absolutely NOT! They are so unorganized, if you show up they will tell you that you need to make an appointment, and if you try making an appointment they will tell you that you actually have to call during the week. I came early on a Saturday around 7:15am, there were 7 cars ahead of me...by 10am still wasn't ready!! I had to wait in their lobby as that's my only car. :( This is just horrible!! In another occasion I dropped my car during the week around 1pm and they said it should be ready by 4pm, we came back and the car wasn't ready. We return before they closed and the car wasn't still ready!! We had to wait another 15 minutes for our car. I'm definitely not coming back to their Arizona ave. location!!!! read more

This shop use to be a Fletcher's but was bought out by Bridgestone Firestone recently. (Apparently all the Fletcher's were bought out) My girlfriend bought a battery here when it was Fletcher's about a year ago. Yesterday her car almost didn't start and this morning I barely got it to turn over so I could go get her battery warrantied out. The first Firestone I went to which was just down the street from me at Baseline and Rural sent me packing saying they couldn't warranty out the battery and to go back to the place it was purchased at and that they would warranty it out. Thank god I left the car running or who knows what would've happened. Thanks for the no customer service whatsoever dude. So I had to take it to the one way out in south BFE Chandler, praying to the car gods all the way there that the car wouldn't die on the way out there or I'd be royally screwed. When I rolled in to this Firestone expecting best case scenario, trying not to think of how maybe it would be company wide not to have to take care of old Fletcher customers anymore, praying again that hopefully someone will help me... At first the gentleman behind the counter pretty much said the same thing the first guy did at the other store. Over $200 for a battery barely a week over one year old and no one was going to warranty it? I almost went apeshit. But as my good luck would have it he called out the manager Antonio who was a former employee of that particular Fletchers to double check to see if there was anything he could do. Now I'm praying to the Goddess of customer service hoping someone here can find it within themselves to help a customer when one needs help. I wasn't disappointed. Antonio found it within his heart to actually go the extra mile and help me even tho it was the previous Fletcher's deal and he really didn't have to. Restoring my faith in humanity and customer service! Will I go back? Damn right I will. read more

I share the same frustration as many others in that have posted reviews. I scheduled an appointment, it was delayed and then took needlessly longer time than was necessary due to their actions. I initially went in on Saturday and got a quote for the repair. I was told the repair would take "a little over an hour." They were busy, so I agreed to make an appointment for Monday afternoon. I left work early, and I arrived for my appointment on time. That is when I was told that the part for the repair had not even been ordered, but would only take a short time to arrive. After waiting patiently for 45 minutes, I was asked what vehicle I was waiting for. I told them, and they said they did not realize I was waiting and thought they had the whole next day for the repair. Ugh! Really? This is my primary work vehicle and scheduled my appointment so I could wait while the work was being done. The work was eventually done. But, I was left frustrated after waiting several long hours for what should have taken only "a little over an hour." This auto repair shop desperately needs to improve their scheduling and communication skills internally and with their customers. That issue aside, i have not had any issues with the actual quality of the repair. read more

Walked in and within the first 5 mins Ryan and Nikko were the first to attend me, super friendly and respectful. They attended to me right away and fixed the problem right away. Will definitely be here in the future! read more

I dropped off my car at 8:50 AM today and they said it will be awhile because there's "a few" in front of me. it's now 3:30PM and he said I'd need to come back tomorrow because the cars in front of me are getting tires. I feel like they just pushed my oil change to the back of the list because they obviously profit off of them the least. I said my check engine light is on and the man at the front said well it's not your oil (but it is this happened last time I went awhile to get it changed) I told him I don't have a "service" light because my car is old. I'm so frustrated I'll stick with ANYONE else. Walmart Jiffy lube whatever is a MUCH better choice!!!!!! read more

If I could put negative stars I would, horrible customer service, I believe the managers name is Jessie he's very unprofessional and doesn't take his job seriously he was unable to complete the job he said he would very unsatisfactory!!! NEVER going back nor recommending anyone else go! Seriously read more

Absolutely wonderful! I have been a customer of Fletchers in South Chandler for about 10 years. Their service has always been fantastic. The new management team (the last several months) of Joey and Courey have taken this location to new heights! Had a horrible run of car issues (on both cars) the last few months, and they have really not only taken care of each issue, their prices are the best around. Thanks Guys! read more

Super helpful staff! I blew a tire on my rental car and figured I would have to pay for it. The guy at the desk said not to worry he would put in a repair request. Sure enough he got it approved and we didn't have to pay. And they were open on a Sunday which was a life saver. read more

There's one guy who shoots you straight and tries to help you with both the issue you have and the time constraints. Then there's another guy who has the customer service aptitude of a mildly angry wombat. The actual work is decent, and they aren't as bad at scheduling as everyone says (expect about 30 minutes beyond what they say, not too much more). read more

I was recommended to this shop by and old coworker. I'm so glad I went. The shop manager, Bryon has saved me some serious money over the last year with 2 of my vehicles. He stretched the life of one and it is still running better than it ever has, 6 months later. The other vehicle, he had let me know that his shop wasn't qualified to do the work on it and didn't charge me for the diagnostic or any unnecessary charges. Even just for tires or a simple oil change, I will pay the extra money and go 15 miles out of the way because they give me something most shops can't. A sense of TRUST which in invaluable when you don't know much about car repair. I highly recommend this shop if you're in the area. read more