This dealership is the reason people nickname them "stealerships." My experience was complete garbage start to finish. A family member of mine had just bought an ascent a year before I stopped in and when Subaru offered a $50 gift card for a test drive, I had to stop in and check them out myself. I liked it a lot and was curious what they'd offer for my trade and what kind of payments we were looking at. I kept getting passed around the sales team, ignored, no calls back etc etc. I finally told them I was going elsewhere and asked about my test drive gift card. They said it would be in the mail, which I never received. I ended up going up to Bob Baker Subaru in Carlsbad. They beat El Cajon's offer on an identical car by thousands and were accommodating from start to finish. It was a night and day experience! Subaru El Cajon made me feel like a punk kid who was looking for joy rides, rather than a Father of 4 looking for my next family vehicle. Absolute joke. To top it off they had the nerve to call me a week or so after I'd gone to Bob Baker and ask how the experience was. I doubt my words ever made it to management. In short, I got a bogus offer on my trade, the cost of the vehicle was thousands more than their competitors, I was passed around sales staff constantly and not called back when I called. I went in person to El Cajon 3 times trying to get the ball rolling and negotiate a reasonable deal (based on edmunds recommendations for both my trade and the new purchase) and instead of getting helped, they acted like I wasn't a serious buyer or something. This is only a dealer to go to if you like getting bent over on trades and paying more than you should. read more

This is the third Subaru we have leased at Subaru of EC. AND the experience seems to get better. From initial meeting with the Sales Assistant to price negotiation to signing docs was well done. I don't know that I negotiated the best price possible but it seemed to be competitive and a fair price for the trade in. I'm not a haggler so all in all it was a good experience. And we got the car we wanted. Oh and the Finance/doc signing part was exceptional. Kudos to Mr. Ali who is apparently the new Finance Director. He is a keeper. read more

Don't fall for the alarm system scam. I was interested in a new Forester and went in to see what kind of deal was available. They want to add $2400 on to the MSRP for extras. One of the extras is an alarm system that they charge $1200 for even though the car comes standard with an anti-theft alarm system. When I told the salesman I didn't want any of their add-ons he said he would check with management. Turns out they didn't want my business if I wouldn't let them gouge me. Don't let them rip you off! read more

This has been the worst car experience of my life. Not only with this dealership but the products they sell. Fist as soon as my well maintained car hit 100k, they entire this pretty much dies. I had to put 8k worth of work into this car. then this is where the disaster of a dealership interaction begins. Several of these $8000 repairs, that I was told were life or death emergencies to fix, weren't actually necessary. Then, after it was "fixed" they kept "finding new issues" and tried to get me to spend another $1800 to fix those. It took 3 weeks to get my car back and supposedly I needed another $1.8k in repairs. I told them to give me my keys then left. Firestone did the additional repairs for 1/2 the price and not all of what they listed actually needed to be repaired. I use quotes because I took the car to two other repair places and was basically told I go ripped off and the quotes for the same repairs were 1/2 what was listed. Finally after 3 weeks I get my car and I drive home after that and I notice a shuddering problem that never existed until I had it "repaired". I brought it back to have them fix what they broke and I was told it was a sensor and it was covered. I take it home. It has the same issue still only now in addition to the new mystery shudder it is starting to have the same issues I brought it in for originally and paid $8k to be repaired. I bring it in again. They have my car for 4 days...no loaner, just without a car.....again. I finally get an update and they can't recreate the problem. The problem that when the car is on you can feel. All the time. Did they even turn it on? I'm told they need to take another look at it but is will be a couple of days. Clearly that wasn't gonna work. Oh I go to pick it up and I'm told it might be this and it might be that...mind you they couldn't see anything wrong but it might be these random multi thousand dollar repairs. Mind you this whole time I am having to drive this plague of a car and every time is shudders or has another issue (like every 60 seconds) its like someone pressing an anxiety button. We have to drive everywhere in CA so this was all day everyday. What did I do after they tried to scam me again...drove that dumpster fire of a car away from these scammers and straight to trade it in for a new car with with a warranty at another dealer. This dealer and company lost a family of former Subaru lovers as customers for life. Don't believe the hype. No car, especially ones known for "longevity" and that are well maintained, should completely fall apart after 100k miles. A problem here or there but if I did everything they recommended at the price they quoted I would have paid 15k and likely still had the same freaking problems. Owners do not go here if your car is out of warranty. They will scam you. Frauds. read more

Went in to have a diagnostic performed for knocking noise. Technician state the issue was a strut and strut mount. I waited for parts to come in and the while I drove the car the noise became even worse! With steering wobble now coming into play. After spending hundreds on parts and having them installed the I figured the wobble would be fixed by their diagnostic recommended parts. Replacing strut and strut mount had no effect on the sound and wobbling in steering wheel. Sounds more like a tie rod end going bad not a strut and strut mount. Next time don't waste your money here getting a diagnostic. Not only was the problem misdiagnosed by a CERTIFIED Subaru technician but I'm left with new parts that did not need changing. My technicians ability to install struts and a strut mount was brought into question. Seems to me the only technicians that are in question would be the one CERTIFIED BY SUBARU!!! Then insults me by asking if they are certified to install a strut and strut mount??? Are you kidding me? You mean the same style strut and mount type used in over 95% percent of vehicles on the road today.. So they called my technician bad an they will not vouch for anything. Go figure. Instead of saying yeah we misdiagnosed your car. We will take another look at it for you or waive your fee. But in this case it's yeah we don't really care about your car we just made something up and took your money. Wait that didn't solve the problem?? That is because we didn't actually inspect your car for all the possible reasons or culprits the knocking noise good be. But it is my mechanic that is at fault the noise persists for installing the parts a Subaru technician recommended? Last time I make the drive to Subaru El Cajon. Go there to save time and money Subaru El Cajon wastes both. Thanks for nothing. Service department doesn't care. I guess when your CVT gets replaced under warranty the dealership doesn't care to help you any more. Figured a $6k part for free should be enough. read more

Go to Frank Subaru. This place is near a level of criminal. When I had my 100k warranty they fought me at every step for service, even trying to charge me after a signed invoice for $0 and service completed. Additionally, they fought for an unlimited mile extended warranty due to windshield issues. The manager actually told me not to come in for my warranty since it would waste my time and I would be told the same thing in person...You can see from their reviews that on a 5star basis they are a WHOLE STAR behind Frank Subaru. Again, this place is next to criminal. In a time where Subaru wasn't doing the right thing, Frank Subaru came through. Frank Subaru really is on another level of customer service, quality, and competence. The other Subaru dealerships in San Diego were fighting me on an unlimited mile extended warranty. El Cajon's and Kearney Mesa's managers fought me systematically on the warranty and invalidated my concerns. I would have been out $1000+ with Subaru if it were not for the professionalism of John Loss at Frank Subaru and their customer service. read more

Holy moly! I would have thought my "sales" experience was an episode of Fawlty Towers with cars if I didn't know better. The sales person "Richard" was easily the rudest, most aggressive jerks I've ever met in *any* business. Basically he informed me that unless I was interested in immediately buying a car at a five thousand dollar premium over MSRP that he was not interested in further discussion. Claimed that I couldn't order one from the factory no matter if I was willing to wait. Claimed every dealer is adding 5-15K. (I knew from a discussion with another dealer earlier that that wasn't so). The most he would do was unlock two doors so I could look inside. I asked which trim level I was looking at on one and he said it was on the sticker. I said it wasn't (albeit I'm not good at that sort of search) and he said I should look. "Go on, look," he said, shooing me toward the car. Not that they have any cars. Apparently they share factories with Toyota, and a salesman there said a bunch of them are shut down and nobody will work anyway. I guess being a car salesman now is pretty hopeless. read more

This review is for the Service Department. ANSWER YOUR PHONE!!!!! No one responds to online inquiries. No one returns phone calls and no one EVER answers the phone. Its called customer service try it! read more

Absolutely the worst. The buying experience was very glossy here, but the underhanded way they go about business is worse than the worst cliches of car dealerships. Finance department is where the cheating is attempted, and it is backed up by management. DO NOT even entertain buying a car here, especially if you are dealing with a trade-in. Love my Subaru, but wouldn't recommend you go anywhere near here. Even if you LIVE in El Cajon and want to buy a Subaru, drive elsewhere to do it. read more

Last week I went to Subaru of El Cajon to look for a Subaru Crosstrek. In this market today it has been such a challenge for me to find a car that is in my budget and needs (FWD). Me and my husband had Romio help right away and he showed us the crosstrek. We test drove it and fell in love. Romio then made the process so easy to lease our car. We also were not very familiar with leasing and literally drew out a picture of the positives and negatives. He showed us every button and feature the car had and demonstrated it. He helped us till 9pm which was WAY past closing and did not make an issue of it at all. Our experience Was beyond expectations. We went to multiple different dealerships and the sales managers were so pushy and were not listening to what we wanted in a new car so it was a breath of relief getting someone who listened to us and what we wanted in a new car. Thank you so so much for such a Positive experience when I was so hesitant to going to a car dealership. Here's a photo Romio took of us at 9pm getting our car! New Subaru crosstrek sport read more

Summit Subaru - Car Dealers Near Me - El Cajon, California

I'll break this review down to make it digestible: 1) The test drive: I spied a used 2016 Subaru BRZ on the lot and came in to test drive it. Douglas was very quick to help out and accommodate me. He ran the numbers and gave the appraisal sheet they used to price the vehicle. It recently entered their inventory and had no info sheet attached. I received his contact info but never received the follow-up. I wanted to give him the sale but unfortunately, I did not get his email. 2) The negotiation I monitored the car price online for a few days before deciding to give an offer. At the time, the condition of the car was "FAIR" under their appraisal sheet and KBB prices cars under "GOOD" or better if you're looking to buy a used car from the dealer. I gave them an offer $3000 less than asking, weighing the cost of "GOOD" vs "FAIR". Filippo got in contact with me and that began negotiation. They kept offering the car to me at their asking price despite having the online purchase price down $1000 since posting. They also kept trying to get me into the dealership but not until it was within range. I asked they make an offer and I was surprised they offered under market. 3) The sale I made an appointment with Filippo to see the car and give it a test drive a second time. (I definitely recommend trying to test drive a car twice, especially if it is a car you've been wanting.) After inspecting the car and the test drive, I followed Filippo to his cube and began the sale process. I tried to get additional money off to where the sales manager got involved. I was weak, I folded and bought it for the price offered (~$1900 below initial). They ran my credit and based on the rate offered, I decided to go with the Cal Coast who have given me pre-approval. Filippo then transferred me to their finance who moved so fast that it was hard to keep track of what I was paying for. After some more negotiating and sales pitches, I agreed to pay for some options along with the car. I met up with Filippo who then got me on the phone with Geico to sort out insurance. He handed me the keys, I asked for a car bow and a photo then I drove off in my new car. Overall Experience: I think a modern day dealership should have a friendly atmosphere, especially a Subaru dealership due to Subaru's brand reputation. Overall, I felt like I had to keep my guard up the entire time. I felt like I was prey and when you're a potential sale, you are PREY. (-1 star) As far as Douglas and Filippo, I definitely think they were one of the better sales personnel I have met during the entire process. Not just at at Subaru El Cajon but overall from all the different salesmen and women I met. Since I did not continue the sale with Douglas, I cannot fully review him but Filippo was easy going, very easy to communicate with and very helpful. (4/5 stars) The finance department was so rushed that I left feeling like I just got robbed. Advice for the future: Slow down! Make us feel at home. As a first time buyer, there were plenty of moving parts from choosing to go through my pre-approved loan vs financing through dealer. I would have preferred to settle the financing myself since I was already communicating with Cal Coast but their department jumped the gun and sent ALL the documents to Cal Coast but not to my representative that it become a deal between Cal Coast and the dealership. For a week and a half, I was essentially blind to the process and just had to put good faith that the APR would stay the same, Cal Coast would continue to honor their initial offer, etc. (-1 star) Tl;dr: If you are a first time buyer, I would advice stringing along someone with experience if choosing to go with this dealership. They are your traditional dealership who really see you as a sale rather than a human being. Come hydrated. Come well rested. I did the majority of negotiating online but if you prefer to handle it in person, you will be faced with the usual haggling. read more

Sorry it took so long to post an update. This review is to address the way the dealership overpriced the vehicle to me as an eager buyer. After almost 2 years of owning the car, I realize I was taken advantage of with the sale. The day I bought my car I showed symptoms of a mental health condition that affected my good judgment. I bought a used 2014 Impreza WRX/STi hatchback with 17k mi. Yes it was a rare vehicle, but they sold it to me for $39k which is the msrp for this vehicle brand new. I put a $3k down payment so at the end of the day I paid $45k for the car. What hurts me the most is that they asked me to do a video review saying that it was the best deal of the day! But person who had the better deal is them. Now I'm stuck with an over the top monthly payment and an absurd negative equity. Buyer's beware of these salespeople. Go in with the idea that they'll try squeeze the most money out of you with a smile. P.S. I still stand by Bryant's review. He's the best. He used to work at parts. If you go to this dealership ask for him for great customer service. And feel free to message me if you have any questions. read more

We found a used vehicle online that Subaru of El Cajon was selling. After a check online to ensure the vehicle was still available, we worked with RJ to ascertain the condition and appearance of the vehicle. After checking the CarFax we flew out for closer inspection. The vehicle was exactly as advertised, if not even nicer. We quickly arrived at a price and in the time it took to wash/clean the car, we were finished with the paperwork. RJ was a real professional and was very straightforward and easy to work with. We couldn't be happier with our new (to us) car. read more

Came here to look at a 2022 Subaru Forester Wilderness edition. While the initial employee who showed us the vehicle and had us test drive was polite and courteous, that was the only positive thing I can say about this review. When it came to negotiating the white male manager was rude. My partner and I told him multiple times that we only came to test drive the vehicle and he responded as "well you sat down for a reason." And I responded well your sale rep led us to sit down. After letting his first rude comment slide he became more aggressive in his manner when it came to negotiating almost like a child throwing a tantrum. As it came to a stale mate and my partner and I becoming annoyed by his behavior we decided that his offer was far beyond the market value. Once this was stated to him he stormed off to his office with two other employees. As the dealership was closed (the time was around 8:15pm) I had to go TO THEIR office to receive my Toyota Tacoma keys. After trying to leave through the front door it was locked and I told them it was locked and he snapped and said maybe try the side door. The next day they had texted me trying to make an offer and I told them my offer and they couldn't match. I had purchased my desired vehicle at another location for $3000 dollars under what they offered. The team here needs to work on their customer service and communication skills. Currently it is being ran by childish adults. read more

This review is for the El Cajon Subaru service department: I took my Outback in because I was getting a gas smell when I started my car. I did some research beforehand and told the service advisor (Chien) when I dropped my car off that it's might be a dirty fuel injector, and to just take a look, since everything is still covered under their Power Train warranty. They had my car for over 24 hours, and when I went to pick up, they said they only did a visual inspection and couldn't find a gas leak. When asked if they inspected the fuel injectors, they shrugged and said it would cost over $500, even though I'm under warranty. This is some of the worst service I've received from a dealership service department. These guys have no idea what they're doing, and I will not trust them with my vehicle moving forward. Do yourself a favor and take your car to Sheen's Auto Care in Kearny Mesa. Sean will take good care of you there. read more

They are not paying off customers trade ins, not returning phone calls, about to go to better business bureau as well as get a lawyer because I'm not looking to get my credit ruined read more

I had THE BEST car buying experience working with Jose in the Internet Sales department. I was looking for a white or black 2019 Outback Premium with black interior. I did some price shopping and Jose was able to work out a great deal for me. Although I could have purchased my car from another dealership closer to home at the same price or maybe even a little less, I drove 3 hours round trip from OC to El Cajon to purchase my car from Jose. Why do you ask? Because he is THAT GREAT to work with. Just a great guy to work with and very transparent throughout the entire process - from A to Z. No games, no gimmicks. I saw all this through my email communications with Jose and two telephone conversations. Before buying my car, I needed to drop off my current car at CarMax. Jose drove with me to CarMax, waited for me and gave me a ride back to the dealership to wrap up my purchase. That's what I call customer service! The entire process from start to finish was stress free and 100% transparent. I would refer anyone looking to buy a Subaru to Jose in a heartbeat. Thank you Jose, you have been phenomenal throughout this process! Car buying experiences should ALWAYS be like this. read more

I called last week on July 22, 2019 and spoke to Olivia in the service department and she stated she'd have a service advisor call me back to schedule an appointment for my windshield replacement. I never got a call back. I called back on July 24th and was told to call back because the phone lines were not working correctly. I waited, called back later that day and left another message. July 29, 2019, I called back and reached Olivia again and she put me through to speak with Kathleen. She didn't pick up so I left her a voicemail. Kathleen did call me back a few minutes after I left her the message and I was able to take the car in right away. Thank you Kathleen for your hard work and professionalism. I was deeply disappointed in the response time after the first 2 calls and I'm giving 2 stars because I had to call 3 times and wait a week to get a response. read more

I am so disappointed with Nick and financial department. Is been months that we have purchased a vehicle with them and they haven't paid off the loan of the GTI. I even asked them if this is something we should worry about and they said no. My girlfriends credit score went down to 100. We have given them multiples calls and they always say they will give us a call back within 10 min but they NEVER called. Today we called again and as soon as they recognize our voice THEY HUNG UP ON US. It really is hard to believe they will treat us this way, especially after I brought my brother with me to purchase another car with them. We have been SUPER PATIENT and I don't think we deserve this kind of treatment. Please be cautious with them read more

My name is Martin basaka I buy a car from them 2016 Subaru STI for $39,999 And I take it back to them to sale the car has only 8,000mil on the car very clean inside outside 100% everything they want to pay only $28,000 for it and I still own to the bank $30,500 It's really cheating and bad customer service and they're playing games Bad Dealer Don't trust this dealer and the people work here they just want to take ur money read more

I went to check out a couple cars at Subaru of El Cajon today and had a great experience. Tony, the salesman who helped me, was kind and informative (and told me and my dad lots of fun stories along the way)! I ended up purchasing the 2024 Crosstrek after being split between that model and the Impreza and Tony helped me figure out which would work better for me. He was very chill and didn't pressure me for the sale like some other salesmen might. Would recommend Subaru of El Cajon if you're looking for a new ride! read more

Tony really worked with me. The process was quick and stress free. He really works within the parameters of what you need and want. Will for sure be coming back to him! read more

I just bought my first Subaru. I bought a cross track sport wow what an amazing car. I worked with Toni and he's the best. He helped me work through the deal and I'm going to have the coolest Subaru in town. My Subaru Crosstrek sport is going to be my favorite color, which is purple, so my Prince charming. Toni made sure that my dream car the Subaru sport is going to be purple my hats off to him. He said he could do it and it's getting done so so happy. El Cajon Subaru is by far the best place to buy a car. read more

Excellent ! Tony is the man to go to; he is very helpful and listened to our needs and wants- thank you-

My wife and I went to the dealership last week and I must say that I was very impressed. Ryan Rogers helped us out and he was amazing. I have never had an experience like that before at a dealership. He actually listened to us. I recommend you see Ryan if you're looking for a new car! read more

Customer service is awesome at this location. I test eight or nine other similar SUVs, and by far we were treated the nicest here at El Cajon Subaru. I actually didn't want to buy a Subaru but once I realize the features, the smooth ride, compared to some others, and then the friendly but not pushy, knowledgeable but not smarty-pants. Just a very calm nice refreshing, honest, experience I felt treated royally and I highly recommend not only the Subaru Forrester but the El Cajon customer at Subaru El Cajon. We met several managers and sales people all nice , however Ryan was our sales person and he was stellar!!! read more

I have had nothing but good experiences here. The team helped me pick a car and set up the best plan for my finances. Almost a year later, and I'm still loving my lease and milking the free services with my extended warranty. read more

Had never bought a car before but was excited to get my first one. Doug really knocked it out of the park with his knowledge and expertise with these cars, and working with my budget found me a car I really love and am happy to have as my #1. Fantastic service! read more

I had been a service customer for ten years with El Cajon Subaru. When I was ready to purchase a brand new vehicle, I went to this dealership. They did not have THE car I wanted on the floor and said they could find it thru their network of dealerships. They then said that they could NOT find a car within any of my specifications within 500 miles. BUT I found it. A quick search on the internet came up with the car in National City (definitely NOT outside a 500 mile radius). There was a car on the lot at El Cajon that I felt they were trying to pressure me into buying. In the end I bought a new car - in National City. read more

This dealership has gone the extra mile since we bought our Forester in 2018. I can't say enough about the sales staff, service dept, office staff and GM. Today I came for service and wanted to use an expired voucher from Subaru of America. The GM, Paul, didn't hesitate to help me, and cover my oil change. I even called Subaru customer service to make sure the dealership gets reimbursed for their awesome customer service. Angel in service dept even gave me a new air filter. Staff here is super friendly and helpful, and even have dog on site to greet you. Thank you Subaru of El Cajon, you have a customer for life! read more

Don't fix your car here!!! They will make up things to get you to fix. I usually take my car to another Subaru dealership and I have a strong knowledge of Subaru car. Took my car here for an oil change because my favorite subaru dealership had no appointment. When I return to pick up the car, the service lady say I need my transmission fluid and differential fluid change as well as my struts/bush are bent in rear. However, I just had a major tune up 2-3 months ago and all those were inspect and change. When I ask the lady if she can explain why the recommendation, she couldn't really explain but keep insisting I must have had a car accident (which I haven't) or I can get my insurance to cover these damages. After I told her I had those change and inspected with documents, she instead of apologizing try to sell other services. I decline everything There you have it, the service people in front are there to sell you unnecessary services but they have zero knowledge about car. This dealership is a scam and they will be report to the better business bureau read more

I've been meaning to wait to write this review. And I'm glad I waited. Because things changed after I went to simply get my car serviced. After a serious debacle in Kearney Mesa, and I mean an EPIC-FAIL, I ended up at Subaru El Cajon; they 100% made it all happen and made buying a car so easy. I'd say Eric C. which is no longer there was a huge part of this, so whoever ended up getting Eric as a salesman, will be winning. I ended up being able to land our brand new 2015 Subaru here in 2015. Everything seemed awesome, until it was time to get the car serviced. The cashiers were rude, lazy and didn't seem to care. Then it came time for me to wander about the parking lot and talk on the phone while I waited and waited and waited and waited, and if waiting way too long wasn't enough....then I get a girl walking up to me telling me I cannot be where I'm standing in the larking lot! Yeah, she was a mechanic and apparently parking lot cop. Nowhere did a sign read that customers that just purchased a 30 thousand dollar Subaru Outback couldn't look at other newer Subaru's or simply be free to roam about, one of her coworkers telling her, it doesn't matter if he's there, he's far enough away. Which then makes me wonder why didn't she want me in view? Were they NOT performing the proper preventive maintenance? I couldn't wait to leave and never come back, episodes like this both times. Then, oh sorry we are in a drought we can't give you a complimentary wash!!! Again, this was a few years ago, and I'm a native Californian and very aware of the drought, figure it out El Cajon, because the other dealers did. Now when it comes time for a new Subaru, trade in and of course all my maintenance needs it's Carlsbad. Yes that's right, I drive all the way there, you know why? Absolutely excellent service in every way. read more

Dont waste your time here. Notice all the fake 5 star reviews and 1 star real reviews. With the chip shortage they claimed they are not charging above MSRP. When you get on the lot of every car has a $2,400 junk fee for a alarm and other over priced paint protection. read more

The sales team at Subaru of El Cajon will use deceptive tactics to put unwanted items on your contract. In my case it was a $1000 car alarm that was unmentioned, undocumented and undisclosed except for one line on the sales contract. By the time I noticed it, of course it was too late. DO NOT trust the sales team at Subaru of El Cajon to be up front about all the costs of the car, be EXTRA CAREFUL if you should decide to make a purchase. read more

Got to give it to Adan in services. This guy helped me out big time and saw to it I would not miss my trip. Had to leave my Crosstrek Sport overnight and the next day I was scheduled to pack for camping. Ayden continuously kept me informed and saw to it that I was able to take my ride as scheduled. Thanks Ayden. read more

Summit Subaru - 21 Crosstrek Sport - Car Dealers Near Me - El Cajon, California

I took my 97 year old client to have her Subaru Legacy serviced today and we had the best guy helping us, his name was Ray! He was patient, kind and informative. He took great care of us! It didn't take long and there waiting was very clean and has ample supplies of drinks and snacks, very impressive! Thanks El Cajon Subaru!! read more

Total frustration. We have a 2020 Outback that keeps konking out. The battery drains and the car won't start. Service folks have replaced the battery twice. The second one lasted 3 weeks. Although there have been multiple lawsuits brought against Subaru for this problem, our Service person, Monica, at Subaru of El Cajon acts as if this is our problem alone. She knows the battery draining trouble is widespread across all models, but has zero sympathy for customers stuck with undependable transportation. Monica pretends if she ignores the problem it will go away. Shame on Subaru of El Cajon. read more

The salesman Rick Gonzalez was very pleasant and helpful even though I was only looking. I had a Chevy HHR to trade Rick suggested that I private sell it, the trade in value is very low even though it only had 65500 miles on it. I returned home and was talking to a neighbor who just purchased a new car in El Cajon he stated only problem with purchasing a car in El Cajon is the Sales Tax which is 8.25%. So I went to a dealer in Kearny Mesa City of San Diego, Sales Tax rate 7.750%. If the tax rate in El Cajon wasn't .50% higher I would have probably purchased the car there. read more

Best Subaru dealership in San Diego! Reliable, honest, knowledgeable, and professional! In addition, they were incredibly generous and helpful to me as a frontline worker during the pandemic! Many thanks! read more

Absolutely terrible customer service. Took 6 months of consistently calling the dealership to get my license plates. If you need help with anything DMV-related (title, registration, license plates, etc) the DMV clerk Minerva will not answer or call you back. Everyone's voicemail boxes are full, so you can't even ask for a call back. I finally got the Sales Lead to call me saying "the license plates are ready, so you can come pick them up". Ended up waiting over an hour and was rudely handed my plates with no apology. They will also try to sell you $30k vehicles for $55k+, so avoid at all costs. read more