The technician who has come out to my home on two occasions has been great! I would use him again…read moreand recommend him if he wasn't affiliated with this company. I am changing my review of this company because I found the owner to be dishonest. The technician had given me a quote for repairing my heating and the owner called and told me it was the same price that I had been quoted. However, the owner changed the price. When I agreed, I told him that I would agree if it was the same price that I had been quoted. He lied and said that it was the same price. It wasn't! When they came to do the work the price had been changed, and he wrote on the work order that I had agreed to the price. He is wily and dishonest! After that day, the owner just showed up at my house without an appointment. The owner is not trustworthy, and I do not recommend this business! The Owner was dishonest again when he replied to my comments. The situation happened exactly as I reported above!

They installed a new HVAC system. Very professional from the beginning to the end I would highly…read morerecommend them.

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

The plumber arrived within 2 hours of my call for a clogged main drain which I really appreciated…read more He snaked it and the water flowed fine when he left. But two days later the same clog came back. I called and they did come out again for free but I ended up paying for a hydro jetting service the second time that probably should have been recommended first. Friendly guys but felt a bit like they took the cheap fix first just to get a service call fee.

Steve is excellent. I trust him and he doesn't rip you off. He tells it like it is. Great guy too.read more

Never again! I feel that the fee that I was charged was exorbitant for just cleaning my dryer duct,…read morethe tech caught me in an off moment and I was in a rush to leave for an appointment or I wouldn't have ever paid that amount for a job that I never even received an itemized statement for! When I called I was told that I would receive it in the form of an email, never received it! My service was done on 1/28/26! If this is how they conduct business, I wouldn't patronize them and won't ever again! Fool me once, shame on me!

I had a problem with my Bryant furnace. Being a DIYer, I did a ton of diagnostics ahead of time and…read moresent an email to them explaining the problem, the error code, and the things I did. Tykee from Innovative Mechanical came by and had already read my letter! Within 45minutes, he evaluated and addressed the problem. 30min later Cassandra called to check on my satisfaction - which was very high. Then Chad sent me an email with his additional thoughts on what to look for in the future. Perfect!

Service is always top tier with Innovative. From the phone calls to the actual technician. They…read moreinstalled a whole new system in my house (central AC and gas heater furnace) in 2008. I've only had to call them twice, and it was for basically wear over time issues. That were resolved at the service call. I have the twice a year service plan now, and Tykee is always professional and informative. He's very knowledgeable and easily answers all of my questions. And handles service calls quick and efficiently. Not to mention ALWAYS on time. If you need a new system or need service on your current system, I highly recommend Innovative. My house is cool and comfortable in the summer and warm and toasty in the winter!

I just had my summer HVAC maintenance done. I don't normally write reviews but Omear was fantastic…read moreat his job. He is very thorough and offers good information in order to help make your system last. Would definitely recommend.

They replaced two hvac systems in our house. Great price. Friendly owner and employees. The whole…read moretransaction was smooth. We got a very quick response. The installers were very nice and very efficient. They made sure we knew what was what and how to operate the new thermostats before they left. Thank you to everyone there. Thank you to everyone there!

Service was clean and appropriate for the price. They even put shoe covers on request.read more

Not getting answers to questions on the AI system and no one picked up when I call...read more

I reached out to them about a broken thermostat on a weekend. They were able to come out and…read morereplace the thermostat that day. Oven been using them for maintenance ever since. The technicians are always knowledgeable and helpful. Highly recommend.

Very pleased. Recommended…read more It's really good to find a small company that is dedicated to HVAC and giving their customers great service. In an industry dominated by big-box names and corporations or cheapskate, God-only-knows-when-they'll-show-up workers, finding Comfort Solutions is a terrific blessing. They were responsive via their website, phone, and text quickly. The office staff (Ms. Amanda, I believe) was courteous. She explained my options to me and let me pick what was best. The tech, David, showed up in the window and did good work. He educated me as he worked, including telling me several steps I could do myself to save money and time. He was very personal and professional both. It may not be a big deal to all, but they have both their mission statement and their vision statement on their brochure, which means a lot to me: "We are dedicated to being well known in our community for providing the highest quality of HVAC services the industry has to offer. It is imperative to provide same high level of comfort and confidence to our customers, as we do our own families. We provide honest and ethical services, and always strive to do the right thing for the customer no matter what. We will always do what we say we will do, and we will establish and maintain personal relationships with our customers." So far, mission accomplished in my book. Very pleased with their services and recommend to anyone.

Service is excellent. I get text messages before appointments and when the tech is in route to me…read more The tech is on time and checks out everything. Super professional!

Made an appointment the day prior and happy they could come out right away. Technician was delayed,…read morebut company kept me apprised. Chris was here after regular hours and thoroughly completed his furnace maintenance. First time using these folks and pricing was great for annual maintenance program. Will continue and recommend.

Dave came to service where I work and could not have been more professional. He was thorough and…read moreexplained in detail what was needed and what he could take care of today. Pricing was straight forward and fair. Work was done in a timely manner. I highly recommend this company for work within a 20 mile radius of Smyrna.

Prompt, professional, did only what was needed to get my AC back up and running (capacitor and some…read moreFreon). And their front-office and dispatch communications are excellent. I may sign up with their twice a year ongoing maintenance club, I was impressed with the technical competence and customer service.

My family has had their maintenance program for a few years. I called in the morning with an issue…read morewith my A/C and they were able to schedule someone to come visit that same day. Mr. Willie Richardson did an outstanding job start to finish. He was professional, listened well, and was able to quickly assess and provide a solution to our issue. He fixed it that day! Thank you to Willie and team for your continued superior service.

Daejon serviced my HVAC units he was very kind and helpful and patient with this old lady. he has…read moremy system all up and running