I agree with everything all the five star reviews state about this company on Google. I was originally referred to them by someone in the commercial air-conditioning business, whom I completely trust. It's a professional, reliable company. Technicians are well trained, and I don't have any problems with them like I did with other companies. My mother has used them for 20+ years and has the higher level annual contract. Whenever she has a problem with her older units, there is a technician at her home within a matter of hours to repair it. Trustworthy and reliable, and they know what they're doing. read more

Sirajul was very professional and thorough. He arrived on time and gave me good advice about my filters. I have a yearly contract with E Smith which makes me feel secure about my hvac system. read more

Alex, a technician with E. Smith Heating and Air Conditioning taught us how to operate our new furnace's thermostat. He was patient with us and created a very positive experience. Thanks, Alex, a real professional. read more

I have been a loyal customer of E. Smith for over 30 years. I'm an old fart but I still desire to get the value for my money. E. Smith always comes through. Today, a young man named Tommy stopped by for maintenance and performed a preventative fix that saves me headaches down the road. Tommy, like the other technicians before him, is very intelligent, clean, efficient, excellent communications about the units using words an old man can easily understand. I wanted to shout out a thanks to Nona who has handle the scheduling of my service for many years now. She is the most gracious, understanding, and loving representative any company could have. I am retired from IBM where as a Global IT Architect I managed thousands of employees and contract workers around the globe from the UK to Shenzhen. I know talent when I see it and I know quality service when it is given to me. Thank you. read more

We had a contractor come out to our home Friday for routine maintenance that was included in our warranty. He said we needed minor updates to the system. The parts were less than $20; however, labor was $500! He said the work would take less than 10 minutes! We refused and he left after stating the unit was in good condition and the suggested work was not urgent. The next day the downstairs unit failed! Prior to his visit we had no issues with our HVAC! The two stars are because they sent out a different technician on Saturday to fix the drain that was broken by the first tech. I would not recommend this business. read more

E smith...run don't walk away from this company!! I just got a robo call to schedule my bi yearly service maintenance agreement. What is that about??? I almost hung up, and then I listened, this is why they have never come to my home for the maintenance check. They tell you they have tried to contact you and you didn't reply? Of course not, I hang up when I hear a robo call!! I'm sure you do too!! 1Susan Boyles read more

Scheduled a 9:00 am appt for estimate, complete hvac and furnace install. Took the day off work to meet the sales rep which was a no show. Called the office at 9:41 spoke with Hannah who stated she left a voicemail which was not on my phone. Although great customer service would have been a secondary phone call at the appointment time to ensure the customer was contacted regarding the cancellation. Due to a satisfied job with a friend, I am attempting a secondary appointment today which is totally against my best judgment. So, the sales rep showed up at 1:35, gave me his card spoke to me for 5 mins - I talked to him about the extra items / services we wanted included in the quote, showed him the furnace - he thanked us and asked where the AC unit was located. Told him it was on the opposite side of the house, he went to look at the unit. Next thing I know he is leaving in his truck. No follow up conversation - nothing. He was here less than 15 minutes total. Again, terrible customer service. If you are looking for a great, informative sales rep, call Dustin at Accutemp. He spent 2 1/2 hours with me this morning going over my needs, the equipment etc. and gave me a printed estimate before he shook my hand and left my property. Not quite sure if I will receive a quote or not. read more

Timely, good, thorough, honorable, and honest. These qualities are not always found in the construction world yet these guys have them all. Top notch quality, customer service, product and owners who truly care about and give back to their community. It's no wonder these folks have been an HVAC leader in the area for years. read more

They were very competitive and did an excellent installation of our new Carrier hvac system. Installers were great. They answered all my questions and made sure I was satisfied. They went the extra mile. Job well done. read more

This is my favorite HVAC company! They have experienced, knowledgeable technicians and I'm always impressed with their service. Once when I had a new thermostat and couldn't figure out how to install it, the technician did it for me--free of charge.. read more

Reliable service, very competent people. Been around a long time. My go-to company for hvac!

Just got off the phone with E Smith and Heating. I need a Aprilaire upgrade kit #1413. It is a air filter that is on the end of my furnace .The women I had spoke to said that they carry them. I wanted to buy one but she had stated that they need to send a technician to my house. When I had told her I just wanted to buy the kit, she stated that they would not sell the kit to me. I noted that their website stated they sell and service Aprilaire. Called Aprilaire and their customer service stated that they are suppose to sell Aprilaire product without the necessity of a technician coming to my house. Another example of company just not doing the right thing by a customer. read more

Love E. Smith Heating & Air! Our air conditioner went out on a Friday afternoon and they had it repaired by Noon on Saturday. Did I say it was one of the hottest days of the year?? Our repairman, Chad, was professional, quick and did a great job of putting up with our little girl. We have an annual contract with them and we'll definitely be renewing it. read more

I had a quick question about my filter system on my air conditioner. I called them up and they were willing to help me self diagnose the issue and talk through some possible fixes without insisting upon a site visit. Even though it was an obscure problem, they knew exactly what I was describing and was able to offer great advice. Just for their great on-the-phone customer service, I'd feel conformable recommending them and calling on them again. read more

We've had a platinum service agreement with E Smith for years and they've always been fantastic. Today, I had the opportunity to have them out between semi-annual visits. Cody and Joel were courteous, knowledgeable and efficient. They did a great job getting my Nest thermostats working with a needed common wire. Thanks again for always coming through!! read more

I have been using E. Smith for my home and business for the last 5+ years. Their people and techs are trustworthy and knowledgeable. They come out twice a year to check my equipment and get it ready for each season. If you are looking for a reputable and reliable company they are it. read more

My review is mixed. The installation technicians were great! They were friendly, courteous, and professional. I have a large problem with their sales representative. He was most congenial in giving his estimate, seemingly attentive to our requests. However he was most different once questions were raised as the work was being done. He was insulting and rude to the point where he was asked to leave our home. In no circumstance would I recommend any of our family or friends use his "services". To the company's credit, the technicians addressed our concerns and turned around an ugly impression left by the rep. We chose this company based on their reputation, which this sales representative sorely tarnished. read more

We have been a customer of E Smith for many years. On their maintenance contract they come out twice a year to inspect and maintain our units. They always call to schedule, and then call again before coming out. Through the years I have met many of their technicians, and now a salesperson & installer due to our aging units needing to be replaced. They ALL are always professional, honest, courteous, and most importantly get the job done! Very satisfied with E Smith and would highly recommend! read more

We just moved to the area and didn't realize our prior owners had a contract pre-paid for E. Smith's Energy Savings Agreements. We were pleasantly surprised, especially since I had so many questions about how our A/C heater worked in our new home. It was a 10 year old system and we weren't sure it was working very efficiently. Our rep was Dave... very nice and very professional. And I feel like he went above and beyond to not only answer all of my questions /concerns but to find a user manual for my thermostat so we could redo some settings. (Like to help it stop cycling on so often or always going into Aux Mode / back up heat source which is extremely expensive.) I didn't realize some of the challenges we'd been having were fixable at the thermostat level. He reprogrammed it, emailed me the user manual for our own reference in the future. I have no doubt these adjustments will help lower our bill. He also took the time to explain the duro-damper system upstairs (which admittedly is a dumb / cheap system the home builder used.) Both the prior owners and our inspector didn't completely understand how it worked. So I recommend their service and their yearly contracts. We will be renewing in June when it starts over. read more