started with the initial visit to discuss equipment options, to install, to follow up visit a week after install for walk through - 5 STAR SERVICE. i received offers from multiple companies - large and small - Carter and Sons won at every level! Highly Recommend read more

Dave came to service where I work and could not have been more professional. He was thorough and explained in detail what was needed and what he could take care of today. Pricing was straight forward and fair. Work was done in a timely manner. I highly recommend this company for work within a 20 mile radius of Smyrna. read more

Prompt, professional, did only what was needed to get my AC back up and running (capacitor and some Freon). And their front-office and dispatch communications are excellent. I may sign up with their twice a year ongoing maintenance club, I was impressed with the technical competence and customer service. read more

We can't say enough good things about the team at Carter and Sons. Great Service, Good People, and Expertise that has gone from generation to generation. 5 stars all the way! read more

June in Georgia and the AC stopped working. They came out and not only fixed the issue quickly, but also checked out the unit overall to make sure it was all good. Super friendly, and reasonable pricing. So glad I found them. I plan to use them for any future HVAC needs! read more

Super quick scheduling process. My technician Ryan G. was so nice and waited an additional few minutes for me to get home as I was stuck in traffic. He fixed my unit super quick and was very honest and thorough in his explanation as to what malfunctioned and how to further care for my older unit. Absolutely fantastic and will definitely be calling them again should I need anything! read more

Just moved into our new *used* house 3 weeks ago and woke up to a cold house yesterday. I looked on our neighborhood Facebook page for previous posts about recommended HVAC companies and settled on Carter & Sons. They came out first thing this morning and replaced a bad motor in one of our furnace units. Very professional, polite, honest and transparent about all my options (considering the unit is 12+ years old). Anyway, I am definitely considering these guys my go-to HVAC company for any future needs. We bought a 22 year old home that has 3 furnaces of varying age so I will be signing up for their twice/year maintenance plan to hopefully head off any future surprises. BTW, Ryan was the tech who helped us and he was great. Very knowledgeable and patient with my usual litany of questions. read more

Very professional service, both for the emergency scheduling and the technician who came on site within 3 hours. He correctly diagnosed the blown capacitor, and he had one in his truck. We were back to cooling upstairs right away. The week end rate is $135 vs. $85 on week days. read more

Just moved to Smyrna and the HVAC in our new house was not working properly. John from Carter and Sons came out the same day we called. He was cheerful, smiling, professional, and knowledgeable. He got it running in about 7 mins after explaining the problem. It worked for about 2 days and then stopped again. We called and he immediately came back out at no extra charge - diagnosed another problem and ordered the part. It came a day later and he came back and installed it. Only charged us for the initial consultation visit and the cost of the part. This is a great family business and I am so glad I got lucky and found them on my first call in this part of town. Very highly recommend this business. read more

Zac Nesbitt came to assist with a furnace that wouldn't light. Another provider had already looked at it over multiple trips, and charged us more than $1200 to replace various parts; none of which solved the problem. Zac found the problem and had it fixed within 2 hours, and the total cost was only a couple hundred dollars, including the diagnostics and part. Our heat works, just in time for cooler weather. Highly recommended. read more

OK - so they were over an hour later than my appointment window. I wasn't surprised by that: it's summer, they're slammed, everybody is screaming for repair. Their rep called to say he was running late. Alas, I didn't let that bother me and if you're getting HVAC work done in the summer? You shouldn't either. Nature of the beast. The technician was courteous, knowledgeable and stayed late to complete my repair and get us back up and running. Price was explained before work and was very fair. Bravo!!!!! read more

Mr. Carter refused to answer questions regarding his company or to offer a fair quote in response to my request for proposal (RFP). Having stated, "Our relationships with our homeowners are built on a foundation of trust that you do not seem to posses," he apparently expected me to trust his company blindly, without question. In this culture of unfaithfulness and "fake news"? Not a chance! For those who exercise wisdom and caution trust is earned, not bestowed. Stating "I do not believe that we will be a good fit for each other," he likely referred to my being a self-identified 100% PTSD disabled Marine veteran. Mr. Carter apparantly is under the misconception that I could be a threat and/or danger to his employees: "I would never place my employees into a potentially harmful situation, be it their person, or their reputation." Thank YOU for YOUR service, Mr. Carter! I made no allusion to his employees in my RFP though I did mention an un-Reliable vendor with questionable business practices. Mr. Carter attempted to rebuke and bellitle me by expressing his "politically correct" disappointment regarding this. Mr. Carter, "For in the way you judge, you will be judged; and by your standard of measure, it will be measured to you. Why do you look at the speck that is in your brother's eye, but do not notice the log that is in your own eye?" --- Matthew 7:1 Rev. Robert, USMC veteran read more

Had Carter & Sons service and repair a unit at my rental property in July. They said they replaced the capacitor. By early Sept the unit was failing. Another company said there was an oil leak in the condenser and the unit needed replacing. I insisted to my property manager we have Carter & Sons confirm this was necessary. Their tech came out, did not do a system inspection as requested and did not even look at the condenser to confirm an oil leak. What they did was replace the capacitor AGAIN...even though they allegedly put a new one in a few months prior. AND, they did this without work authorization. We refused to pay the invoice, which coincidentally came out to the maximum $300 maintenance threshold we allowed. They offered to send another tech out to do a proper job but at that point, we knew what we were dealing with. Stay very, very clear of this company. read more

Carter and Sons is a company with the best service we've experienced since buying a house. Everyone from the owner to the administrators at the office is great. They are cordial, punctual, knowledgeable and will do everything they can to solve your issues. Their prices are fair and competitive. We highly recommend them, we simply wouldn't use anyone else. read more

David Nesbitt from Carter and Sons came by and fixed our AC unit. He was thorough, professional and personable! He explained the problem; the parts needed to be replaced; and what we should consider to do in the future as far as our unit is concerned. I will absolutely use your services again. Dave, thank you for the exceptional service you provided. read more

I'm behind on submitting this, but Carter and Sons have been out to make repairs for me twice. Both times, the company has been extremely professional, polite, and efficient. I really appreciated the ease of communication in requesting service. They are very responsive via email and phone. This is a family run business, so you can honestly tell they care about their brand and how they treat customers. I also liked how they covered their shoes before walking in my house--it's not a big deal but it's little things like that, that count. Carter and Sons are very reasonably priced, they explain in detail the costs and work very quickly. All in all, I highly recommend them for your HVAC needs. It's funny, they came out once in the summer when my A/C went out and repaired that, then I called them again in the winter when my furnace was a bit wonky. I have had no problems since! Call them! read more

I'm so glad I found Carter and Sons. They've helped me twice now. The first time was in winter, when my heat went out. Very easy to call and set up an appointment. Turns out the transformer in our furnace was completely shot and needed to be replaced. John was incredibly patient and honest and explained everything that needed to be fixed in detail. The second time was for routine HVAC maintenance, and they were super understanding about a scheduling mistake I made. Their prices are very fair, and I love that they immediately email a receipt/invoice after work is done. Great, honest service, and I'm delighted to recommend them! read more

Very quick to respond to a request for a quote via Yelp to fix a broken furnace. John was flexible and agreed to come out after his appointments the next day. He was able to properly reinstall the Nest that we didn't install right the first time with some rewiring and setting changes. (They are Nest Pro certified) he made sure everything was working before he left. read more

John was great, very informative and explained everything that was wrong, and even showed me parts that were no longer working. He was prompt and I was able to get the appointment relatively quickly. Carter and Sons is now our service contractor for our HVAC. read more

I really wanted to support a local small business so if you are trying to do the same, this is the company is for you. John came out to provide an HVAC duct quote since my home inspector discovered the clothes dryer air duct was simply lying on the attic floor and not connected to the outside as it should be. Grrrrrr John seemed very knowledgeable and I trusted him, therefore, I did not call any other companies at that point. The quote seemed completely reasonable to me but whether or not it was I really do not know through comparison. Although, I will say it did take about a week to get the quote and another week or so to get the service scheduled. Since my issue was not urgent, I was willing to wait but I did have to follow up a couple of times to keep things moving. The job was done to satisfaction at an affordable rate so that is all that matters to me. I plan to call back again for another issue I have. read more

My AC stopped blowing Cool air at the first heat wave in March. Because of the Covid outbreak I put off calling anyone until the inevitable 80+ degree temperatures were on their way. Within a a few days from my Online request a service person came to check out the system and another 2 days a supervisor came out to give me quotes and 2 days after that I had a whole new system that is working perfectly ever since. I was completely comfortable with the Covid Precautions that wree taken. read more

Excellent. Office staff was courteous and helpful. John came out same day, after 5PM, assessed, and got my condenser back online in no time. Great job, much appreciated. Highly recommend. read more

Carter and Sons has some of the most reliable and dedicated employees. I have used them for annual service and I recently had to have a completely new AC and Furnace installed. David Nesbitt was very professional and did not make me feel rushed in our consult and my estimate was ready by the next day and two days later the job was completed. The crew was polite, clean and took their time to explain everything. They took EVERY safety precaution currently in place as well. If I could give six stars I would! read more

I couldn't be more disappointed with this company! I called Carter and Sons at 6:15 pm and asked if they could send someone out to check my AC since it had stopped working sometime during the day. I was told that someone would get back to me to let me know if they could even make it out. At about 6:50 I received a call back saying that they had a technican that was on his way to another job and would it be ok for him to come out between 9:00 and 10:00 pm. I said that was fine. 11:00 rolls around and no one has shown up. I call Carter and Sons back and talked to there answering service who told me they would reach out to the technician and let me know what's going on. It's now 4:00 in the morning and my whole family is miserable because our bedrooms feel like we are sleeping on the surface of the sun! No calls saying your running late! No calls to let us know you're not going to make it. No calls to apologize! Thanks a lot Carter and Sons for ruining the start of my Labor Day weekend and getting my blood boiling almost as hot as my house is! read more

I have used these guys for about 12 years and have always been very pleased with them. Between two homes and a rental property, they have installed 5 ac units for us and made many repairs. Highly recommend. read more

Been using these guys for years. They are fair, honest, and easy to work with. Just had them out on Saturday to fix my air and they got it done quick and cheap! Sam, John, Dave are all great guys. Highly recommend. read more

Before Carter and Sons came to my house, two other HVAC companies came and they were dishonest and incompetent. They did not help me with the issue that I was having. Carter and Sons did a thorough job. They found the issue and they fixed the issue honestly without inflating the price. Our technician was named Ryan and he did an excellent job! This is the only HVAC company we will ever trust and use again. I will recommend this company to all my friends and family! If you want an honest and trustworthy HVAC company, call Carter and Sons. You will not regret it. read more

I had maintenance done on my unit and John did a great job. He was considerate of my time and gave reasonable quotes on some things that needed to be repaired. He made me feel more confident that my unit could last another 5+ years. Hope to use them again in the fall for the furnace. read more

For the last 6 years in Atlanta, I have not had luck with HVAC companies for my residence and rentals. Finally someone recommended David at Carter & Sons. Top notch work and a great family business. If there was more than 5 stars, I would assign them!! Thanks! -Robb, Stroban Properties, LLC. read more

Our heat went out in the dead of winter. They were able to get someone out that same day. The technician was friendly and professional. He answered all my specific and annoying questions and was happy to show me everything. I'll be calling them for all my HVAC issues in the future. read more

I have worked with Carter and Sons for about a year now. They have been out to service both of my units and today replaced one of them. They have been honest, personable, reliable, reasonable, and timely. All this while delivering first rate service and quality repairs/installation. Everything I look for in a service provider. Consider me a loyal customer. I recommend them without hesitation. read more