My husband and I are very pleased with the work done by Michael to check our heating system. He…read moregave us valuable information and was very clear in explaining any issues. Many thanks to Michael. Regards, Louise

I agree with everything all the five star reviews state about this company on Google. I was…read moreoriginally referred to them by someone in the commercial air-conditioning business, whom I completely trust. It's a professional, reliable company. Technicians are well trained, and I don't have any problems with them like I did with other companies. My mother has used them for 20+ years and has the higher level annual contract. Whenever she has a problem with her older units, there is a technician at her home within a matter of hours to repair it. Trustworthy and reliable, and they know what they're doing.

They just came out and serviced our HVAC, turns out we had a Freon leak and his repair was to plug…read morethe leaks which was half the price the other quotes we got to replace the whole pipe. When asked what the difference in repairs was we were told, the only real difference is the price so while the other companies motivation seemed to be getting as much money out of us as they could, theirs was to SAVE us as much money as possible and they did. Will certainly be calling Froty's whenever we have an HVAC issue that needs addressing.

We used this company after dealing with a shady dishonest company. Frosty's heating and air was…read moreamazing from the customer service to their great prices. They even followed up days after to make sure everything was going well. They go above and beyond and I highly recommend them.

These guys at R&R Heating and Air are AMAZING!!!!! I previously had a sub-par experience with…read moreanother HVAC company. The other company took over two weeks to get in a part under warranty and twice the distributor he used sent the wrong part. I had to threaten this other company before I finally got AC. In fairness to the other company, they did replace my entire AC unit (under warranty). However, that was only after I threatened to tell every builder, mortgage broker, realtor, insurance agent and interior designer I  knew. (I used to be in the building business myself.) Then my AC unit froze up and quit working after only one week. Needless to say that when I was searching for a different experience with an HVAC company I was very leery and suspicious of everyone I spoke with. I got a recommendation from a group of neighbors to try the guys at R&R. WOW, what a difference these guys made! I was honest and upfront with them and they worked HARD to put me at ease and gain my trust. They diagnosed the problem I had and found out I needed a new evaporator coil. They researched and found out that the part was also still under warranty. Unlike the other company, they were able to have a replacement part the next business day.  I found out what the labor charge was to replace the part and was skeptical about the cost. Friends got in my head and were saying that's too expensive. So, one day while I was home I saw a different HVAC company guy drive by my house and I flagged him down. Come to find out this guy was a neighbor that lived a few streets over. We started talking and I explained my situation to him. I explained that I was afraid I was paying too much for labor. My neighbor got out of his van and hooked up his tools to my AC. He confirmed EVERYTHING that R&R said. I asked him about the prices and he said, my charge for this would normally be $50 more. If you are getting it at the price quoted, you are getting a GREAT deal from R&R. He made some recommendations for additional service work I might want to have done. I called the guys at R&R and asked them to do some additional work when they replaced the broken part. He said no problem and I told them I wanted to replace the plenum above the furnace because it was leaking cold air. They investigated and found out that my plenum was not a standard length. After doing some research, they found a way to repair and replace the plenum and seal up all the air leaks above the furnace. They did everything the same day and when I got home the difference inside my home was very noticeable. The airflow coming from my ductwork was stronger in all the rooms. My house is now cooler than before and my unit is not running as often. I can't say enough great things about this company. They are reliable and do the job they say they are going to do. Their prices are fair and REASONABLE. They do QUALITY WORK and above all, they are HONEST PEOPLE who WON'T rip you off! I HIGHLY recommend R&R Heating and Air. If you use this company, you WILL NOT be sorry you did.

FANTASTIC!!! I called and they put me on the schedule for the next day!! Which was great since my…read moreAC wasn't working!! Ben kept me updated on his arrival time and called me as soon as he knew what the issue was. I highly recommend using them if you're having HVAC issues!

I've read the reviews.. 1 star to 5.. and I cannot say that I can only give them a 5.. only so 4…read moreb/c they couldn't get here soon enuf, which is truly unrealistic. Used them for ac and replacing a hot water heater. I do have their yearly contract. For what its worth. Truth, the guys who come out tell me what's wrong and will need attention in the future. If I ask for options, they tell me. I can believe them or not, so far they've been right. Latest call... Sunday night. No ac. Alfred came out. Found a short in a wire in the furnace panel that tripped, safety feature. Connected it. Back in business. A charge, not a lot. 5 days later, no ac. Called service and Albert was sent back. He found another short. Cut to the end.. 4 hours later he found . And fixed.. that some critters chewed thru the wires in back of the ac outside​. No charge since they were out Sunday and could have found out. One might have said he should have fixed all Sunday . It was 8pm and dark.. but.i choose to say he figured he found the problem. It's doubtful I'll change my service provider

-- Very Disappointing Plumbing Experience I used Shumate…read morePlumbing a little over a year ago for several plumbing issues in my home, including repairs to a couple of toilets and a severe leak in my master bathroom. Unfortunately, my experience with their plumbing service was extremely disappointing. Regarding the master bathroom leak, Shumate told me they needed to locate a particular part and would get back to me. I followed up with them approximately five or six months later, only to find out that they had apparently forgotten about the issue. They said they thought they had reached back out to me, but they had not. By that point, the leak had gotten significantly worse. I was then told they couldn't find the part. I asked if they could at least recommend another solution or provide some guidance on how to resolve the problem. Essentially, I was told they couldn't fix it and was left to figure it out myself. Fortunately, I found another plumbing company. They came out the same day, identified the issue, and found the supposedly difficult-to-find part -- which happened to be a European part -- within about five minutes. The repair was completed in less than a week. Now, more recently, the toilet in my master bathroom that Shoemate had repaired is having another problem. They had replaced the flapper and the fill valve/base inside the tank with new parts. The toilet is now leaking and taking an extremely long time to fill. I contacted Shoemate and asked whether the repair was still under warranty. I was told their warranty was only one year and that they would not address the issue. I explained that I wasn't calling simply because I wanted something for free -- I was calling because they had originally performed the repair, and I was hoping they would stand behind their work and at least try to take care of a returning customer. Instead, I was essentially told that they could not help me and that I should go with another plumbing company. That response is consistent with my earlier experience: when there was a problem they couldn't immediately resolve, I felt like I was simply left hanging rather than being given a solution or even a meaningful recommendation. I can't speak to their HVAC services because I haven't used them for HVAC. But based on my experiences with their plumbing department, I would not use Shumate for plumbing again and cannot recommend them to others. If I could give less than one star, I would.

We have a service contract with Emergency, we've been pleased with their service and we enjoy…read moreknowing our units receive maintenance every 6 months. Mo has been very helpful to take time and explain anything we've asked about the units. As a real estate agent I receive lots of requests for vendors for a variety of work, however heating and air is one of the most needed. I have linked Emergency to my preferred vendor lists. Thanks for your quick responses and professional service.

I have been so blessed to have stumbled across this company after another was a no show, years ago,…read morethey are amazing, efficient, very professional. They have fixed my old unit and when I needed the unit replaced they showed up, quickly and got it done. Great pricing and best all around.. I'm a lifetime customer! Wish i could give 10 stars! They are quick to respond to your call!!!

Our upstairs A/C unit stopped producing cold air yesterday and we awoke to find our AC running but…read moretemperature rising. Called Chad and he said they were booked solid but he would get to us sooner or later. At 9:40 pm we called him and he said they were 20 minutes out. The guys had been working since 8:am that morning but at 10pm they showed up. Turns out a cockroach had short circuited our capacitor which they had to replace. Legendary customer service indeed. You just don't find that anymore.Thank you Chad!

I had a problem with my Bryant furnace. Being a DIYer, I did a ton of diagnostics ahead of time and…read moresent an email to them explaining the problem, the error code, and the things I did. Tykee from Innovative Mechanical came by and had already read my letter! Within 45minutes, he evaluated and addressed the problem. 30min later Cassandra called to check on my satisfaction - which was very high. Then Chad sent me an email with his additional thoughts on what to look for in the future. Perfect!

We have had a contract with Central Heating and Air for decades and have always been extremely…read morepleased with their work-maintaining, repairing, and replacing. Our Air went out on Thursday evening and by Saturday noon we had a new air conditioner. A technician came out @ 9:300 and in the pouring rain showed us exactly what had happened. The system had lasted longer than expected and we decided to replace it. They were courteous, took the time to explain what had happened, and even gave us instructions on how to keep the air working for short periods of time before installation. Installation was quick and easy on a Saturday morning.

I was a customer for years. Spent over 20k on new equipment. The last unit installed failed twice…read more When I called to have it repaired (under warranty) they said they couldn't come out to look at it for two days because we didn't have the maintenance plan. I told them I would pay for the emergency call. This is in the middle of summer. I called RS Andrews and they responded that same day. These people don't care about servicing their own customers for work they're done. Edit: My wife called and spoke with someone named Tara. She repeated that it was your policy not to make after hours calls for customers unless they had the maintenance plan. She did nothing to make it right. I have friends in this business in South Florida. They've done this for 30 years. I spoke to one of them this morning and he reiterated to me that if he had installed a machine under warranty and it failed, he would come at any hour to fix it. Clearly this is not what you do.

We, very suddenly, during a serious heatwave, needed our 23-year-old AC replaced. We had a good…read morefriend tell us about Atlanta Air Authority so we decided to give them a try. I can't say enough good things about them! They were there the next morning, they were honest about the initial fix just buying time as the fan motor was going out. When, ultimately, that happened (a day later) they gave us a a really good price to replace the unit. It took them less than 2 hrs to install. Everything went great!- we couldn't be happier! I highly recommend them!

Atlanta Air Authority (AAA) has been an amazing service provider this summer. Since purchasing my…read morenew unit it's been great to have a reliable system. In the last couple months I had a drain clog that auto shuts off my unit as a safety install by AAA. Thank goodness! Kevin was able to quickly diagnose and recommend a course of action for me to unclog. Yesterday, I noticed a strange odor from the unit and sent AAA a message. I got a note from Sierra that she would have a technician out by afternoon same day. Whew! Nemo came out and diagnosed and repaired a refrigerant leak issue. He turned the repair around quickly and did an excellent job explaining what happened and what he noticed. All my interactions with the AAA team have been impeccable. They are professional and courteous. You can count on this team to take care of you for your HVAC needs and quote your fair prices. Give them a call today to quote your next HVAC system.