I have been a customer of Bradway Plumbing for 5 years. They installed a hot water heater for us,…read moreand have completed multiple plumbing jobs such as toilet installations, sink faucets, UV light systems, and more. This morning I called requesting help with our aging mini-split a/c system and was told they would no longer provide service to us as a result of an incident that occurred last Fall when driving past the owner's house. The workers they hired were installing electrical conduit and a box truck in front of us stopped before starting again. My wife and I, with our two dogs in the car, began to proceed. I assumed it was safe to proceed. The truck suddenly stopped and the reverse lights came on, so I blew my horn, knowing they could not see us behind them. Suddenly, the two workers startied screaming at me, cursing and calling me names and verbally abusing me for proceeding. My wife and I were very shaken up by this and called the local police to report this violent behavior. I am extremely upset as well as disappointed that this company would turn their back on me as a customer. The only reason I am giving them two stars is that we have always been satisfied with their work. Knowing that this is how they operate, I would never even want to use them again. They actually should get 0 stars for treating a customer in such a way. EDIT: to be clear, I never said the workers who verbally abused us were employees of Bradway Plumbing. But it is Bradway Plumbing who we just discovered will no longer do work for us. There is no misplaced blame, other than Robert now trying to blame me. I guess he thinks we should just accept being verbally assaulted and cursed at by the people he hired to work on his house? Maybe he should have spoken to the people he hired about the incident. Anyway, I am now fully aware of the type of business owner Robert Bradway is and will happily move on.

Was recommended to this company by a very trusted (5 star) contractor to address an emergency…read moresituation on a weekend day. Their response was almost immediate with technicians to address both a plumbing and heating emergency; a furnace failure which had resulted in a frozen pipe to burst causing catastrophic damage to our entire home. Within hours Mike had found and repaired the broken pipes and faucet and Josh had the Peerless furnace up and running allowing the Servpro team to start their remediation work. Thank you all on the Robert Bradway team for your excellent service!

When my heat went out at 2 am on one of the coldest nights of the year, I spent an hour calling…read moreevery HVAC company on Yelp to find someone who could help me out ASAP. It turns out a lot of pipes froze that night, because no one had any techs available. The best I could get from mist was a promise to have someone call me in the morning. Josh from Holmes, though, called me back immediately. He helped me stop the water that was flowing out of the burst valve, made sure I had some emergency heat, then scheduled me for first thing in the morning after he finished with his next client. He fixed the problem and even made some improvements to make my system a bit more resilient going forward. He was there all day, so I was expecting an astronomical bill since I had called in an emergency basis. I was pleasantly surprised to see the price was very reasonable. I had actually made that exact repair myself 5 years earlier (Josh said it was a quality issue with the valve and not my handiwork that lead to this failure, and I choose to believe him), so I know the going rate for the valves he used, and I know what the labor was like to install it. They charged a fair markup for the parts and a competitive hourly rate for the labor. And of course, Josh did the work a heck of a lot faster than I did back in 2021. I'm very pleased with the service and the quality of work. I'll definitely be calling Holmes the next time I need any HVAC work done.

I've been trying to get in touch with Josh for months but he hasn't returned phone calls, texts, or…read moreemails. Josh left a partially installed mini split system unfinished in our home. I can't get any other contractors to finish his work because it was done with obsolete equipment. Get in touch with us, we really need this system finished before we move!

had HVAC Technologies (Bob North) a few years; however they ceased doing servicing on furnaces they…read moreinstalled and referred to Mike North & Sons. Stephanie handled the transition, sent and received signed contract and in full annual fee. Then came the unethical business practice of "ghosting" paying customers. Been trying to contact 5 times since April 2nd with a clear voice message, plus 2 emails, and a text message. sent another email today and zero reply. Can not comment on their servicing abilities as they have yet done so. Thank you Update: After posting the last review, before this edit, Stephanie Phoned me from a different phone number, indicating the advertised number had been changed, which does happen at times. We rectified the mis-understanding and their technician is scheduled to come on Tuesday afternoon to perform the annual servicing. Thank you. Another update: Technician came and serviced the unit and was respectful and professional. Accidentally forgot a replacement filter, but that will be taken care of next week. Thank you

Dan Myers is a rare contractor in that he picks up his phone, shows up on time and without fail. He…read morefirst did a home inspection for me on my house in Pittsfield and I was impressed with his knowledge of construction and local codes so I hired him to do consulting on my project. He did a great job with that and eventually installed my mini splits. The system works perfectly and Dan was a pleasure to work with during my project. I have worked with many contractors and he is honest, reliable and most importantly shows up when he says. Highly recommend.

From the owner: In addition to performing top quality work, we can often solve problems that other contractors…read morecannot. This is due to our backgrounds in engineering and construction. We work to find the best solution for reasonable costs for our customers.

A usual, LePrevost scheduled our furnace service within a reasonable time, scheduler was…read moreknowledgeable and friendly and Peter was professional and efficient.

We had our furnace replaced recently and they were great to work with. Alex and his colleague were…read moreprofessional and thorough. Even though there were a few hiccups they were responsive and finished the job in a timely manner. The system is only a few days old so fingers crossed everything stays running smoothly over the winter. Leprevost is our go to for plumbing and heating needs because of their responsiveness and always professional crew.

The best of the best!! The most responsive, the most professional, the most courteous and the most…read morepatient with explanations and details! I can't say enough good things about Kirtis and his team. He installed a full new heating system for me and the. did simple thermostat replacement....don't hesitate, you won't be disappointed! Carol

Quality work done quickly - Reynolds responded quickly to my inquiries (their web portal and…read moretraditional phone communication tools are both effective and efficient). All staff I interacted with were professional, helpful and friendly. Kirtis was able to fix a leaky pipe so quickly - very impressive. Reynolds will be my 'go-to' for any future plumbing and heating needs!

Great service and timely! Very happy with Todd and his staff, definitely recommend them for…read moreplumbing work and servicing furnace!!

From the owner: Accurate Plumbing & Heating provides plumbing, heating, and air conditioning services to the…read moreBerkshire and Western Massachusetts areas.

Our furnace decided that it was time to quit. No notice! I have a home daycare and needed heat in…read morethe brutal cold snap that was happening. I called MANY heating contractors and no one had an opening- especially since we were not prior customers. Finally, my luck changed, and someone referred us to Hurley Mechanical. So glad that they did! When the company heard that we had no heat, they were at our home in a few hours. They installed a new furnace as quickly as they could get one. The team was courteous, professional, clean, and efficient! I consider the pricing of a brand new furnace and labor costs very fair. Right now I'm finally warm and content :-)

Excellent service. They came on the same day that I called. Service was fast, friendly and…read morepainless. No hesitation to use them again.

Rick and his team are truly the best construction crew I've ever dealt with. From the minute…read moredetails of dealing with weather damage of historical construction to the practical repair of a modern(ish) kitchen, he and his team have been super to work with. I know that his estimates are spot on, the work is necessary and justified, options are considered and offered and cost is factored with the utmost concern with the budgets that are present. Most importantly, they are trustworthy and reliable in completing the job to final approval. The entire crew is courteous, the office staff exceptional, and I would highly recommend them to anyone considering any kind of construction in their future. We've known and used Rick's company for over 5 years now and he will always be our go-to person for superior work. Thank you for everything Rick! Heidi L Great Barrington, Mass

I'd love to give a proper review but I called them for an estimate, got an estimate. Was told they…read morewanted to sit back down with me to go over everything and then nothing... We never sat down to discuss anything. I am not really sure why they never called me back. Seemed like they wanted the job.