Pittsfield Pipers are professional and do quality work! Within 24 hours I had somebody at my home…read more Jeremy was knowledgeable and answered questions and concerns. Very personable just like Dave who does my yearly maintenance on my system. Their service person Joyce was very helpful as well. They're reasonable and give a discount to seniors. You can't ask more than that. Donna Pivero

Jeremy did a great job. he completed a bunch various plumbing jobs as well as replacing a cracked…read moretoilet.

they sent a technician out right away and fixed my issue with my furnace. technician was very…read moreknowledgeable and personable. great job

We were having problems with our 9 year old Bryant gas furnace. Being new homeowners we did not…read moreknow who to turn to for help. Of course it started acting up just as the weather was getting colder. It kept indicating a code 13 lock out fault and then a code 41blower motor fault. We were so lucky to find Comfort Control Mechanical in Pittsfield. When we called Dave was immediately responsive and dispatched the technician. Their technicians, Tyler and Louis, were amazing. They were methodical and profession in their approach to troubleshoot the problems we were experiencing. They got the furnace up and running again. Tyler and Louis are knowledgeable in their fields of expertise. We would highly recommend them to anyone who needs such services

Our furnace decided that it was time to quit. No notice! I have a home daycare and needed heat in…read morethe brutal cold snap that was happening. I called MANY heating contractors and no one had an opening- especially since we were not prior customers. Finally, my luck changed, and someone referred us to Hurley Mechanical. So glad that they did! When the company heard that we had no heat, they were at our home in a few hours. They installed a new furnace as quickly as they could get one. The team was courteous, professional, clean, and efficient! I consider the pricing of a brand new furnace and labor costs very fair. Right now I'm finally warm and content :-)

Excellent service. They came on the same day that I called. Service was fast, friendly and…read morepainless. No hesitation to use them again.

We were very happy with the work done by Mr. Rida. He was prompt, courteous and up front with what…read morethe costs would be. He also made every effort to schedule to our job as soon as possible. Very efficient and engaging person and I would definitely reccomend.

Sent two very young guys (20-ish) out for some frozen pipes at my barn. They spent just under 2…read morehours. I was charged for 4 hours work EACH (8 hours) and a trip fee for coming out to Southampton (30-35 min). The total was $1115 for 2 hours work and TOPS 1.5 hours drive roundtrip. When I questioned the rate, this was the response: "I'm sorry Hourly rates are based off employees salary and benefits so when they are on the clock those rates are charged to the beneficiary they may not have been Physically at your project but that's the total hours they had into it " How are you charging for their time when not here? Doesn't the service fee cover that? And they weren't both working but taking turns. And the water did not thaw. The next morning I went out and the water had thawed thankfully. Ryan was responsive when I reached out so I appreciate that, but the charges were over the top.

My water meter cracked, thanks to Berkshire Rooter I got in touch with the right people to get it…read morefixed. Very honest and friendly. I recommend!

Woefully, Rick Miller and his son vandalized my water meter and charged $900. to unclog a main line…read morepipe. My water bill is twice as high since they vandalized my water meter. They removed an end cap of lead from a pipe and replaced it with a cheap, ill-fitting piece of tin. In addition they left 30lbs of shit in my basement.

water heater failed. called, they were prompt and reasonable. My goto mechanical peopleread more

This company does excellent plumbing work however, I just had the experience of being sworn at at…read more7:30 in the morning and treated extremely unprofessionally. My understanding is that the "gentleman" then walked off the job when responded to in kind. Customee service training needs an upgrade here....

I have been a customer for years. Their techs are helpful and thorough and do the job right. The…read morepeople in the office providing customer service are great. They show up in a pinch. Highly recommend.

Very unprofessional and no steps given for potentially make new customers. It was yes or no motto…read moregiven. Requested service , admittedly was quite fast and on time ! Although , spoken on the phone told me without hesitation "can't deliver today" in an uncomfortable manner. Wasn't a good feeling from that conversation. Changed his mind to "I can come down today" and a "visual inspection , only turn down 1 out of 300 customers " not something again you present for your company or a new customer. Got turned down automatically for any service of my furnace and oil. No options were made available to me what I can do. The simple answer of shaking the head and "nope not servicing here ". Not friendly , nor accommodating to potential new customers. Left with unanswered questions and dreadful hope for the winter months to come !

Don't waste your time calling these people. They don't answer the phone and don't return calls (I…read moreleft a msg with their answering service at least a month ago). I've heard that they only want to do huge, lucrative jobs where they'll be paid by insurance, which would not be the case for me.

FRAUD! This co. committed Fraud to me. THEY R IN CLOTHES! I can provide copies of papers to…read moreeveryone that asks! ‍ I NEED A LAWYER! ‍ The manager Deborah bullied me. They packed my contents & NEVER cleaned soot off of 95% off of anything. Broke many items. 4 of their employees saw this. The inside of the house was left with soot webs on ceiling, walls & contents. They moved my contents in front of vents to cover filthy floor verse clening them. Their employee left a flashlight in my furnace. The house filled with smoke, almost 40 min. I was left homeless. Catamount REFUSED to put me, a DISABLED lady in a hotel. Dan, (owner) refused to file an insurance claim. He promised to take care of it. LIES He seems so nice. Fooled me! wouldn't clean my dirty covered clothes, blankets or replace filthy food. I had to sleep on a bench & chair. I BEGGED FOR HELP. I have ALL of this conversation in text & will show anyone that asks! I told Deborah NOT to pack my TENS of THOUSANDS of $$$$ worth of Jewelry. She did anyway! I told her NOT to pack specific rooms unless I was on video with her. She did it anyway. She also went through ALL of my personal drawers, cabinets & properly without my consent. Being disabled, I wasn't able to get there 2 days. I feel violated. This is in text, proving what I'm saying. It's not ok. U see, she wanted to pack quick when I wasn't there so she didn't have to clean. Everything was thrown in boxes. Nothing was wrapped. They kept blowing me off for other jobs.i didn't matter. It took them FIFTEEN MONTHS to finish my house. I had to pay rent & utilities over there & couldn't live there because after they finally cleaned up the flashlight incident, Deborah had packed every. Heavy boxes 5 feet high! I couldn't get those down. The pain of sleeping on a bench with my disability was excruciating. I would cry to the manager Deborah. Beg for accommodations. I would have taken an air mattress. They offered NOTHING & though this was their fault from the flashlight. I was living there fine with the soot. If Catamount filled an insurance claim, I would have been taken care of immediately. Are you ready for the kicker? Then, someone, NOT ME, FRADULENTLY SIGNED MY NAME on the completion forms. He was granted over $9,440 of my $20,000 insurance money. The adjuster Steve Mendrek allowed the claim to go through WITHOUT my initials on this bogus form. Plus it was so obviously a fraudulent signature. I believe Steve let I go through before he even had this fake completion form! Dan put fake dated of forms. Luckily, I have texts from Dan proving otherwise. When I told Dan (owner) he needed to clean the basement & rethink the $$$ amount of my money he took or I'm going to social media & BBB, He told me he did clean everything & to not threaten him! I said "I would never threaten you. I have over 200 photos, videos & boxes of my contents with soot on them. It speaks for itself. Plus broken items. 4 of ur employees can attest to how my house & contents was still covered in soot. I'm simply asking for you to rethink that number. You are taking HALF of my Insurance $$$." He was rude again. That was it. I've been so stressed. I landed in the hospital 3 times. Also had 2 see a therapist for the first time in my life. I've had panic attacks. Chest pains. Pain on the upper rt side of my head causing a short bout of the right side of my face to droop. Please contact me if Catamount Response has also done you wrong. I'm a Christian woman & only want what's right. I for justice. God is on my side. I've posted some random texts & pics that will corroborate my review. The boxes that look full of junk, is how my contents were packed under Debs watch. CHECK this out!!!! DEB leaves a vmail that she's sending guys to moms for me to sign off on that house. Even though I hadn't seen it.WE donknow if it's clean." Deb screams I SAY IT IS! I held out for abt 3 wks for Dan to come to that house & see those boxes. He came, yelled & Scared me. Then wrapped boxes in lvng rm only. My bedroom & upstairs rooms were never addressed. When I saw them, everything had soot on it. In the end, on 3/24/23 Dan sent a Payment form for me to sign, where he will get paid directly. I did. However that was the only form. He stopped communicating with me practically immediately. Certainly stopped doing any & everything he had agreed to do for this JOB. Then as I said earlier, fraudulently took almost HALF of my Insurance monies. It's in the air if my Google review on Catamount Response has been somehow removed or not. I know Yelp will keep it up! WANT A REAL EYE OPENER?! Catamount Response isn't listed anywhere as a company that handles Soot removal. Isn't that Quite interesting! These are some shady mofos!!! With Daniel Kenney owning it. Just my opinion based on this experience.