This Macy's is located inside the Solomon Pond Mall in Marlborough…read more I was doing some shopping in the mall and happened upon this Macy's store so I decided to go inside and look around. The store was pretty quiet and that made for a nice, relaxed shopping experience. I browsed around in the women's clothing department and they had a great selection of Spring and Summer clothing at very reasonable prices. They were running a good sale. I also shopped the cosmetic counters and found a nice moisturizer so I ended up buying that. The employees were friendly and eager to help. The store was kept well stocked and clean. I would like to come back and shop at this location again.

gwen, the mgr. at this location is horrible - she never takes backs returns and give everyone a…read morehassle over it. also, she acts unprofessional and yells in the store as opposed to walking and having an inside voice. she needs to work in the back stock room

I went in to the Auburn, MA location with my son and his fiance to purchase a suit for him and…read morechoose rental suits for his groomsmen. We were greeted by a young man who just said "yah?". When we said we had an appointment, he said he had to get someone else. Another young man (Matt V.)comes out, no smile, no greeting and asks what we are there for. He took down the wedding party information on his Ipad, never once smiling or making eye contact and acted as if we were keeping him from something else. He told us that one of the rental suits we were looking at was boxy and we shouldn't get it. But offered no suggestions for other suits. A third young man came over and started asking questions. His fly was unzipped. I started asking questions about the kinds of suits and colors (we wanted gray) and both told us we would have to rent tuxes. My son said he didn't want that style (several times, actually) and could they show us some options/samples. We were informed that they do not have samples of the rental suits. How is someone supposed to rent suits for their wedding and not actually see what the suit looks like? I then asked if we could see something similar. Matt sighed loudly and walked from behind the counter. The other young man then says something about us having to choose from what is in the book. I said again that we were looking to purchase a suit for my son. They both acted put out that that is what we wanted and exchanged words between themselves. Then a woman came out of the back and told us we had to get a tux if we wanted gray. I then said we were going to reconsider where we got the suits and left. If I could give this store 0 stars I would. The employees have almost no working knowledge of the product and customer service was non-existent. We should have left as soon as the first guy greeted us with "yah".

Looked like a pretty good selection for a small store, but the level of service was completely…read morelacking. I went in around 7:00 on 6/17/13 looking for a vest, it took about five minutes for one of the employees to break away from their conversation long enough for me to get his attention. Our conversation went as follows: Salesman: "You got a question?" Me: "I'm looking for a gray vest, do you have any other vests besides what is here on this rack?" Salesman: "That's all we have." Me: "Do you know if anyone else around would have vests? Macy's maybe?" Salesman: "I wouldn't know that." (Then he walked away) I guess he didn't have any interest in selling anything, the funny thing is that I probably would have bought one of the vests off of the rack too. I have worked in retail before, he had me in the store, which is half the battle... Oh we'll, I found what I was looking for elsewhere.

First time coming to this mall and I liked it. Easy to get to, there's plenty of parking. There are…read morequite a few stores. They have Macys and JC Penny and as the main department stores. I appreciate that they have JC Penny here as it's a good store that you don't find now in all the malls. I was very happy to find it here. Then they have lots of other stores, some you don't see at regular malls. I have to say the prices at these other stores are not too pricy. So it's reasonable for a family to come to. That I liked very much. The food court is rather small. Not much restaurants to choose from but the ones I did go to were fine for a mall food court. They do have a place for kids to have fun right in the middle of the food court. A carousel to ride on. Lots of horses, ponies to sit on for a fun ride. Aw,to be young again. I would come to this mall if you have never been. It is part of the Simon malls and they are usually good to come to. Very pleasant and clean. A must if you are visiting Marlborough.

why are all the escalators broken for a long period of time excuse me my best friend walks with…read morecane and we have to walk upstairs or walk off the other side of the damn mall to get to an escalator. It's inexcusable and there's an incredibly over amount of heat in certain areas of your mouth in the summertime. What's going on I'm sorry, but it's not what's going through anymore because there's nowhere to eat and your Asian places upstairs is incredibly hot and the food is incredibly disgusting and or hard.

I ordered a bunch of items online and one was mistagged. I brought the item to the store, the…read moremanager told me that she cannot take it back because it would "mess up her inventory" and told me to get my refund "somewhere else". Cool! I will also take my business somewhere else. Thanks!

Do not expect anyone to greet you as you come in the store. The associates here are much too busy…read morefolding clothes to even look up at you, and if you do, they hold your glance for a second and then turn away. It must be a new sales culture that I'm unfamiliar with as I had to greet the salesperson. Still no 'is there anything I can help you find?' Completely ignored. Good selection of clothes, great prices, store was tidy and had a good amount of inventory. 1 star is for lack of customer service, store in general gets 3.

Express is my go-to work clothing store as well as casual clothes. They seem to always have some…read morekind of sale going on here. I really like the size of their clearance, however its usually been picked through. I find it a bit odd that there is another set of dressing rooms cut off from the public by a rack of clothing. The mens selection is kind of lacking. There also seems to be a lot of employee turnover at this location. The employees they do hire are generally friendly and helpful and actually wear the merchandise they're pushing.

Just wanted to share my experience with the chashier at my checkout lane today. The cashier was an…read moreolder woman and very sweet, she seemed to know the person checking out in front of me and made simple sweet small talk and remembered details about that customer from a prior experience(as someone who manages in customer service, I appreciate that). As I was checking out, she made the same genuine small talk, like she was trying to connect with each person she interacts with...then she stopped my transaction to acknowledge 3 children that had run up to her to say "hi", she greeted them and gave them some stickers. That honestly made my day, that woman is an absolute all star and you are very lucky to have her (I wish I got her name so she could get the proper recognition).

Oh my goodness ! It's the round bullseye of the Target !…read more While on vacation and in town for a convention we had to forget something. My goodness, let's find a Target . They have what we need. The phone cords don't work! Where is the brush ? No one knows? Let's use yelp, the Target is so many miles away and in the middle of the forest ! Yay new adventures await thee . What are we looking for as we walk in the door ? This Target is uniquely uniformed like those on the west coast . That makes it easy . Let's continue. The clothing in the women's department is different than what I'm used to. They actually sell trench coats here for ladies. The clothing line for this market is particularly great . Back to what we came in for. The electronics department is not what one would expect. It sort of small, but that's just the area perhaps. We were able to find the cords and cables that we needed. Every thing these days has to be connected and plugged in to enjoy life. After a couple laps around the store we found a "brush" finally we were on the way . The check out is not all automated here, it's an "actual" human that checks an individual out. What a concept, no robots yet here . The staff was warm and welcoming too . Everyone waved and it was genuine . They have a Starbucks inside the store for adventures in caffeine. Now it is time for us to get the day started as Target has fulfilled all our needs . Until the next time we meet.

Had a pair of shoes that were peeling on the sides after 30 days. I walked in and they handed me a…read morebrand new pair no questions!!

Left without buying 3 pairs of Vans... crowed and no one available to help. Kids more into…read moresocializing than selling...