I had a horrible experience while here. For context, I have done Brazilian waxes at EWC many, many…read moretimes. I decided to try sugaring because I heard it hurts less. That was NOT accurate. It hurt worse than any Brazilian wax I have had. Obviously, that depends on pain tolerance. The girl who waxed me was not the owner (probably mid 20s). She told me to do all the normal positions and it seemed like she was doing a good job. I specifically asked if she got a spot (it occasionally gets missed) and before I even finished asking she interrupted and said yes. When I was done, and my knees were still open on the table (exposing me to the lobby), she opened the door yelled "done!" At me and left the room. There was still sugar stuck to me. When I got home I decided to check out the work. She missed MANY spots including the spot I asked about. Very unprofessional and rude. Will not be returning.

My new waxing girl, worth the 30 mins drive for me. After 5 years of EWC, I was recommended…read moresugaring as another alternative. Loved my experience here and she went over after care and products to improve skin and minimize ingrowns. Will be doing additional treatment in my next session and post experience afterwards. If you find her don't hesitate, book and you will not regret it!

I absolutely love Bella wax when you can make an appointment and actually go. Bella is absolutely…read morewonderful. The wax is still minimally painful. The receptionist is also very pleasant. Even if you need to cancel Bella is nice enough to provide refund. The reason Im giving three stars is because the hours now are really inconvenient. Unless you book a week or so in advance you won't get an appointment. Unsure if this is because spots fill up quickly or if nobody takes any of the afternoon or evening slots the shop decides to close early?? I dont know. But it's exhausting trying to get an appointment. The Vagaro app to make an appointment is also annoying along with paying a pre deposit. Unfortunately due to inconvenience I had to switch to EWC. Same price anyway. No pre deposit. More personal. More convenient late evening hours and open Sunday.

Bella has a point system with the Vigaro booking app. If you review her, the system gives you…read morepoints to use towards free services. For every service you pay, you can review her. You have to have 10 points for a free service. When you pay at her salon, her receptionist will let you know if you have points. Needeless to say, I have had free Brazilians and free eyebrows every couple months. According to Bella, I have cheated her with free services. Excuse me? You use Vigaro for a reason to bring clients in. I review you as per your request and now I'm a cheat? I would have to have had paid for services to review her! This business owner thinks everyone is out to get her. It's sad! She's not stable. Her business is all over the place, this location, that location and she's lucky to have had a client like me for years sticking with her instability!!! NOTE: I have been a client since 2018. I went 2-3x a month and in these years ONLY received 9 free services. Let me mention whenever Bella has a new man, she closes her business and cancels days of appointments. She lies and says she's sick with no consideration to people who are dependent on her services. She did that to me 3x, I never got refunded because at the time you pay upfront and even still I remained a loyal client!!! FYI she changes her prices EVERY month with NO notice to her clients. She's also severely burned my privates and eyebrows when she's rushing and having a bad day. Keep your services! This is NOT how you run a business!

Donna Z I cannot say…read moreenough about this Boutique Spa! If you are looking for professional and personal attention and expert experience look no further!! It is consistently clean, comfortable, and well priced. Isabela is a highly experience aesthetician personable, warm, and friendly. I was introduced to the sugaring technique versus waxing. The sugaring is much more sanitary then waxing, the sugar is made just for you and it is less painful..The Facials are wonderful very relaxing and while you have your mask on Isabella gives you a mini foot massage and hand and arm massage that will melt your stress away!!! I leave feeling renewed and my skin is clean and I feel amazing!! I highly recommend this Spa you will have a wonderful experience!!! Donna Z

Izabela is the best!!! I've been getting sugared for YEARS now, and it's wonderful! Great pricing…read moreand lovely service!

I've been coming here since it opened getting wax and lash lift services. The professionalism &…read moredelicate honesty infused in all consults & appts make for an ultra pampering connection with me & I'm sure all clients here. Cleanliness is top notch & the environment is very mood lifting. Keep up the great work Jenna. I still & will always highly recommend this business.

saw another review quote the customer service as "awkward". couldnt say it better myself. Weird…read morevibe.

Had a great experience with Mariah. She was attentive and made me feel comfortable during my…read moreBrazilian. She had good vibes and energy. The place is very cute aesthetically pleasing . Service was quick. The only downside is I didn't get offered a follow up appt but luckily it's easy to do online.

I absolutely love Jennifer. She's so great. However, the establishment has had plumbing issues for…read moretwo months. They tell people that they cannot use the restroom even if it's an emergency only the employees are allowed to. I would never come here and the 711 that they suggest that's up the street does not even have a restroom. Please do better. Please have better public health safe.

I have been going to Soledads since 2008. The primary service that i go for is the sugar waxing. My…read morefirst waxing experience was at a very well know establishment in the city "known" for waxing, I never went back. This place was recommended to me by a dear friend and I'm so happy she did. I have NEVER gone back to hot wax and never will. First its way more sanitary. they are not using the same hot wax that has been sitting in that heat all day that has been dipped into over and over. Also it does not burn your skin so if your like me and your sensitive, it works. It takes about 20 min and best part, its way cheaper than that hot wax crap (about average $45 for Brazilian depending) and way less painful that's for sure. I have since then recommend several people all who swear by this place and go faithfully every few weeks. The owner is definitely accommodating. I call or text her and she makes my appointments no problem. If I am late she tries and works with me. I love her. She is the sweetest. If your someone that does the hot wax thing, give this process a try. I absolutely will not Hot wax ever. Sugaring is the best in my opinion.

I've been going to Soledad's for many services. Each service was given in the most professional…read moreand skillful manner. From head to toe, Soledad's staff have taken excellent care of all my requests. The quality of the products, the expert application and concern for my comfort is always the top priority of every visit. Can't imagine going anywhere else for my skin care, manicure/pedicure and hot stone massage. Give yourself a treat and go to Soledad's Professional Skincare this week. MLW

The staff here is super welcoming and warm. I got hybrid eyelash extensions done by Sugar and am…read morecompletely satisfied. Cannot wait to return for my re-fill. I also got my eyebrows waxed by the eyebrow specialist here and LOVE how they turned out!! They are patient, kind, and happy to provide a service you love. I look forward to going back to try out the new hair services and get a hair treatment and blowout done. I was able to speak with the hair stylist during a gel manicure and she gave me a lot of feedback on what I can do to revive my hair. This is a one-stop shop for all your beauty needs and I'm absolutely loving it! The delicious coffee is a plus ! Thank you!

Got a facial done and it turned out great. I got compliments on how my skin was "glowing". I'm not…read moresure what that meant as this is something new for me, but apparently that's a good thing. I would recommend this place and will go back.

I followed Kathy here and she's still just as awesome at this location. She's been waxing me for a…read morewhile now. She's friendly, professional and does a great job (no ingrowns!) I highly recommend her.

Been going for just about a year after switching to this location after being unhappy with the…read moreother EWC I was attending. I regularly see Megan & she is the best! She does a great job distracting me with conversation & I can definitely say that the waxes have become more bearable with consistent appointments. Megan always talks to me about my skin and helps me find products or offers suggestions regarding any issues I may be having. There have been times where I have to reschedule and the other wax specialists do a great job as well! If I arrive early & if I have a quick wax scheduled, the guest associates at the front will always ask me if I want to be serviced by someone else who is available, which I appreciate. There are also several sales throughout the year that the staff will inform you of without pressure. Definitely recommend this location particularly because of their clean location & incredible staff. (Ask for Megan if you go! ) (:

First off, Face to Face is a very clean establishment. I had manscaping done and it was very…read moreprofessional and well done. I was very pleased with the results. I also had a 90-minute deep tissue massage with Enrique. He was an expert massage therapist, targeting the trouble areas we discussed. I felt wonderful afterwards and was sure to drink a lot of water. I will certainly book another session with Enrique once again. Great job! Mitchell S

From the nondescript lobby, take the elevator up where you'll find Face to Face NYC's door. Folks…read morelooking for an otherworldly escape - at least from an aesthetic point of view - will not find it here. There are no candlelit hallways or panpipe love songs being pumped in. The space is tasteful, the bathroom serves its purpose. To be sure, you come to Face to Face NYC not for the "spa experience" but for the men. In my case, Ray. Frankly, I'd much rather have Ray's masterful ministrations upon my flesh, and the aching muscles underneath, than some artifice constructed to "relax" me. Besides, if you aren't relaxed after a few minutes with Ray, there's little hope that anything else might help. Before a massage, I usually tell my masseur that I am quite ticklish. I explained this to Ray before we got down to business. And as he administered the most amazing massage I have ever had I was completely surprised to almost never get tickled. Unlike any massage before, mine at Face to Face NYC with Ray felt like it was really designed for me. It involved a great deal of stretching which felt amazing. And Ray is superbly intuitive and also has a keen understanding of anatomy. And he's wicked strong. Where other massage therapists feel like they're simply going through the motions, I felt like Ray was very present and had a genuine desire to leave me feeling better than he found me. I think Ray is actually gifted for this kind of bodywork. In a way that I, personally, have not experienced before. I had a massage elsewhere a week later and the entire time on the table I could only think of Ray. It is possible that he has ruined me for all others. Many thanks to Enrique, Face to Face NYC's owner, for treating me to such a transcendent experience! Considering that the spa's about equidistant from home and my office, I forsee stopping back in again soon!