Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

I love the way they apply color and re-shape my eyebrows! The ladies are pleasant And the price is…read morepretty reasonable for the services. I would recommend them to friends and family.

I came yesterday for a clean up and told the lady I am growing them out and just wanted it shaped…read moreup. She almost took all the hair off, all the progress i made gone. I will never be back to this place. My brows haven't been this thin since 2023. I didn't realize the damage until i washed my face and seen how sparse they look which i am not used to. My eyes were still adjusting after she did it in the salon so i realized this later that night. I am so ANGRY!

Five stars for a waxing experience? Hard to believe I know. This was my first time at Montclair's…read moreWaxing the City and I was so impressed! Bethany was my waxer and addition to being such a doll, she was a real pro. I highly recommend her! Note that she's only there Saturdays and Sundays so book your appointments before she fills up! She kept the conversation lite, but knew EXACTLY what she was doing! She went above and beyond to make sure I was happy / comfortable with the wax. The waxing studio is also super clean, bright and I was in and out very quickly! If you are local to Montclair - or are willing to take a drive for a quality wax experience- try Waxing The City!

Still going to Alyssa 6 years later! She is still the absolute best! Always cool, always fun. My…read moreappointments are painless and I leave super smooth each month. Book her today!

I had a horrible experience while here. For context, I have done Brazilian waxes at EWC many, many…read moretimes. I decided to try sugaring because I heard it hurts less. That was NOT accurate. It hurt worse than any Brazilian wax I have had. Obviously, that depends on pain tolerance. The girl who waxed me was not the owner (probably mid 20s). She told me to do all the normal positions and it seemed like she was doing a good job. I specifically asked if she got a spot (it occasionally gets missed) and before I even finished asking she interrupted and said yes. When I was done, and my knees were still open on the table (exposing me to the lobby), she opened the door yelled "done!" At me and left the room. There was still sugar stuck to me. When I got home I decided to check out the work. She missed MANY spots including the spot I asked about. Very unprofessional and rude. Will not be returning.

My new waxing girl, worth the 30 mins drive for me. After 5 years of EWC, I was recommended…read moresugaring as another alternative. Loved my experience here and she went over after care and products to improve skin and minimize ingrowns. Will be doing additional treatment in my next session and post experience afterwards. If you find her don't hesitate, book and you will not regret it!

I've been coming to 212 for about 2 years now. After only getting (wonderful) trims I finally…read moredecided to get a full set of highlights. Melissa always does a wonderful job and as I've told her, I won't let anyone else touch my hair! Getting highlights in the past is usually a grueling 2 hours sitting in the chair... Melissa got mine done in an hour and I'm so happy with the color. On top of this, I got a cut and blowout. The three services combined were $215, which is 100% fair and worth it compared to other salons in the area that don't give half the service or satisfaction. I love 212 and will never go anywhere else!

This salon is top of the line. A++. I have finally found the salon that understands exactly the…read morehaircut I've been trying to get for several years. In the past, my verbal descriptions and magazine pictures of the haircut I wanted just didn't seem to help. To be fair, some cuts came close, but in most cases, once I washed my hair, I couldn't make it look like the original cut. However, after I get a cut at Salon 212, my haircut falls into place day after day until the next cut. In addition, I get many compliments wherever I go! And, as if all that weren't enough, despite this salon being upscale, the professional and non-professional staff are all extremely down to earth and nice. I can't think of one thing that would improve my experience there. I've never seen anyone walk out of Salon 212 with anything less than spectacular looking hair!

It's always a great experience with Joice, she is an amazing professional and clearly loves what…read moreshe does. As a cerologist and esthetician I can't praise her enough, I never felt comfortable waxing with anyone else, Joice makes me feel at easy, it's not painful and she only uses high quality products/ingredients. I'm obsessed with her facials, I leave every time with a bright, glowing healthy looking skin and very happy.

From the owner: Joice is a licensed esthetician with over 15 years of experience in the industry. Originally from…read moreBrazil and fluent in English, Spanish and Portuguese, she is dedicated to providing exceptional skincare services to her clients. With expertise in Customized Treatments, Sculpting Massage, Hydrodermabrasion, Anti-aging Management, and Body Waxing. Joice ensures that each session is tailored to the individual needs of her clients. Her extensive knowledge and attention to detail leaves her clients feeling refreshed, rejuvenated, and confident in their own skin. Joice’s focus is to not only enhance her clients natural beauty but also create a welcoming and comfortable environment.

Natalie did absolutely amazing!…read more I was 10-15 minutes late after she kindly accommodated my schedule and she was still so kind to me and still did an amazing job so for that alone I am so grateful!!! Now let's talk about her work... she did an amazing job! She started without asking me what I wanted but when I asked her what she was doing she did exactly what I wanted anyways AND it was beautiful! This is probably the first time my eyes didn't burn and the quickest full set I ever got! She also reshaped and tinted my eyebrows and that too was amazing. I told her how the last place botched them and she showed me exactly what she would do so that calmed my nerves. I'm so sad I found her and this place right when I'm moving... wish I found her sooner!! I also have to give credit to Cynthia who did everything to accommodate me with my last notice appointment!! Thank you so much!! Thank you, powder room, for such a great experience!!

Finally got my eyebrows done in COVID times and was happy to be the only person in the salon during…read moremy appointment. Recommend setting up an appointment.

I highly recommend La Belle Vie. Roman is an expert with the cutting shears, coloring and keratin…read moretreatment! Since I have been going to him I have received compliments from friends and even strangers (on the street and in restaurants!) on my cut and color. Terrific! My hair is healthy and even looks good right out of bed - can't beat that! I have also had facials with Marina at the Salon. So relaxing (I often need to be awakened!) and my skin looks and feels so much better. La Belle Vie is the real deal and Nonna and the staff are warm and welcoming. Well worth a visit!

The staff is always so nice and welcoming. The locker room is very clean and relaxing and has steam…read moreshowers for after your massage. Over great time

I have SUPER sensitive, very pale skin. I have tried a million wax places. This is the only place…read morethat works for my skin. No irritation ever, my skin is super soft, no bumps, no redness. And it lasts so long. I see Alta and she is amazing. Also the prices are way better than the competitors but their product and service is 1000x better. If you have sensitive skin and are tired of the chain wax places giving u ingrowns, this is where u need to go.

Customer service is always the best and I love Ada taking care of my waxing needs. I have been…read moregoing there for at least 3 years now. They never disappoint.

I had a fabulous service with Jennifer. I got a fill in and she was very nice, detailed, and…read moreprecise with what I asked for. Great color selections and very kind staff. Salon seemed clean and had two TVs up for entertainment. I will definitely be back to this salon.

Unfortunately, the quality of D&G Nails has rapidly decreased. They used to have quality staffing…read morebut then I believe they lost a lot of their good employees and now have hired nail technicians who do not have any or minimal experience. At this time, I would not recommend but I do hope they return to what they once were!