My friends and I had a solid experience here and a big part of that was thanks to Sean. From the moment we sat down, he made us feel welcome. He made great drink recommendations (which he also prepared himself), checked in on us often without being overbearing, and provided memorable experience. The food was well prepared and didn't take long even though it was busy and dessert was top notch. Highly recommend asking for Sean if you visit read more

I visited here for an afternoon treat on a recent trip and was incredibly disappointed after my companion had hyped up the place after trying several on the mainland. Starting off, the place seemed understaffed slow despite having only 1 other party there. We stated that we would be only be getting dessert, and the hostess chose to seat us at the bar leaving us mostly forgotten about by the waitstaff. It took what felt like ages to get our orders taken, then probably another 30 minutes or so to get the iced coffee (Nutella and Cookies & Cream) we ordered. If it took that long for something that didn't even require cooking, I can only imagine how long actual food would take. Regarding the iced coffee itself, it looked nothing like the amazing pictures show on their website and menu. The coffee itself wasn't all that great, and the only thing saving the orders was the waffle topper on the drink itself. The place overall had a lot of potential, but was pretty messy or unkept. Multiple lights were out throughout the restaurant including the decorative signs near the entrance. The bar was cluttered. The hostess station was a mess of charging cables. The candy shop inside was devoid of any staff or merchandise as well. Overall, this business seemed like a case of bad management but with a lot of potential. With that being said, I'm not sure I'd give this place another shot over the many other options at Ala Moana and the surrounding Honolulu area. read more

Sugar Factory - Nutella Iced Coffee - American Near Me - Honolulu, Hawaii

First thing I wanna say is...This Sugar Factory is not like the mainland. People come here expecting that and I get it. But here's why it's different. The other Sugar Factorys are loud and has a party atmosphere. The Hawaii one is laid back, just like the island. The music from Mai Tais next door is all the music you'll need to enjoy that laid back feeling. I absolutely loved it. The food was great. And the drinks were flowin. Nick was our server and we loved his chill vibe! I will totally be back here to enjoy this Sugar Factory: Island Style! read more

Sugar Factory - Signature Sugar Factory Burger! Delicious, juicy, saucy! - American Near Me - Honolulu, Hawaii

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This was our first visit to Sugar Factory. While they've been open for a while, it wasn't very busy when we arrived for lunch. Seating was quick, the hostess gave us rubber duckies when she got us to our table. There were about 7-8 tables with guests, including a private party in the far corner of the restaurant. Our server brought us water, gave us a few minutes to look over the menu and asked if we had any questions. Hubs ordered a BLT and onion rings, an tomato soup and I had the grilled cheese and a side salad. After ordering, I realized we did not have the same menu. Hubs' menu included the BLT, but mine did not; it also offered to add meat to the grilled cheese, but my menu didn't have that option. I probably would've ordered the meat, but I just didn't know that was an option. I ordered an adult beverage, which came out fairly quickly. We were watching the other tables around us, and service seemed to be quite hit or miss, as some guests on the other tables were halfway through their meals, while other guests at the same table was still waiting for the meals to arrive. Not a good sign. My grilled cheese was the first order to arrive, and I politely waited a minute or two for hubs order to come out, but it never did, and he insisted I eat my sandwich, because who wants to eat a cold grilled cheese sammy? I shared it with him, because I know he can get hangry, and because it was a really good sandwich on sourdough bread. I got half way through the sandwich and the waitress brought out a bowl of tomato soup for him. He gave me the "look" and I, of course asked the server to check on his order. The server went in the kitchen and said that they were "working on it". The kitchen worked on it for another 7 minutes before bringing out his BLT and onion rings, which were not hot, although they were crispy. By the time he got his food, my meal was done so I ordered another adult beverage. I had enough time to go to the restroom and expected to see my drink, but alas, there was no drink to be had, and the water was not topped off. I got the feeling the server was now avoiding us, because my husband wanted a to-go box, and every time he tried to get the server's attention, he went back into the kitchen. I finally asked a different server for a box and if we could get our tab, since it was apparent that my second drink order wasn't coming. I double checked the bill to ensure I was only charged for the 1 adult beverage and we paid and left. I am not sure what the problem was, we ordered at the same time, but basically had 2 meal seatings. The food was fine, but the lack of continuity in the kitchen made this visit not so great. I had hoped for a much better experience, hopefully they will figure out how to fix what ever is going on in the kitchen. read more

Sugar Factory - Welcome ducks - American Near Me - Honolulu, Hawaii

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Located in Ala Moana Center on upper level makai side where Islands used to be and across from the permanently closed Romano's this place is like sophisticated version of Farrell's Ice Cream Parlor. No matter how old you are it's hard not to get excited walking in with the decor all candies and ice cream, pastel colored floral wall and an adjoining candy store! My daughter and I had already had lunch but after shopping a bit we craved a sweet treat. The place was crowded but we were seated immediately by a friendly hostess. A server immediately brought waters and we told her just gonna have a dessert. Perusing the menu they have all kinds of burgers, sandwiches, pasta, pizza, beer and wine, even a brunch menu, tons of specialty coffee drinks, goblets of cocktails(!), shakes, and pretty much anything that's considered comfort food at very reasonable prices. As expected, a lot of desserts to choose from but finally settled on their hot fudge sundae with two spoons. When she set it down on the table with a flourish and a mischievous smile, we were like omg this looks amazing!!! Three scoops of ice cream - vanilla, chocolate, strawberry, hot fudge all over, dollops of delectable whipped cream all over the place and on top with sprinkles and cherry! Needless to say nary a spoonful was left and we went back to our shopping completely sated and energized. We will return to try the brunch with their omelette, Reese's Pieces French toast, pancakes, waffles and yes even a Leonard's Malasada's waffle topped with Lilikoi custard, whipped cream, seasonal fruit and yes I'll say it again... a malasada! read more

Sugar Factory - Their version of a hot fudge sundae! - American Near Me - Honolulu, Hawaii

This place has got ambience down. There are so many things that look appealing that you can seem to keep your camera down. We were greeted right away and got a seet right away. The servers and host were honestly really sweet and made us feel welcome. The menu is definitely more geared towards the younger crowd and drink specials. But here we were, coming in with our 5 year old daughter checking it out. We got a flatbread, spinach artichoke dip with chips and alfredo pasta topped with salmon. We got our spinach artichoke dip. We had it for 40 minutes before our food came out. The dip was so small and it got me wondering how this can cost as much as it should. It was ok, but lacking seasoning. The parmesan top gave it a better balance, but once that was gone, It tasted like mush. I suggest seasoning it better. The flatbread was on the smaller side. It was agood flatbread, just small and lacking of any wow factor. However, it's just a flatbread. The pasta cream was delicious with the salmon. Without it, it tasted like under seasoned alfredo cream. Maybe chopped salmon mixed with the pasta would balance the taste? Overall, even with the beautiful ambience and great service, the food was lacking flavor. Although, I think the specialty is more on the desserts and drinks. So I do suggest to try them out as a dessert or pau hana spot. read more

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In short, all Sugar Factories are not created equally. I prefer the Las Vegas Strip Sugar Factory over the Honolulu Sugar Factory. We were greeted almost immediately upon walking into the restaurant and seated within minutes. Great! We were seated at our table for almost 20 minutes before the hostess who seated us asked if we've been helped yet. She apologized and then minutes later, our server came to our table letting us know that she didn't know this was her table. Not so great. For the duration of our visit, we experienced the same slow service with no sense of urgency whatsoever. While we waited for our food, I went over to peruse the candy shop. Be forewarned, it's more of a candy corner with two shelves of candy, unlike their store on the Las Vegas strip that boasts dozens of square feet of candy shelves and displays. The food? Overall ok. We ordered an appetizer platter, clubhouse sandwich, and Birria tacos. The sampler platter comes with onion rings, chicken tenders, mac and cheese pops, and buffalo wings. We substituted the wings for more onion rings. The mac and cheese pops were generously portioned. The surprise hero was the chicken tenders. Most places get this wrong, 9 times outta 10. The chicken is usually dried out, overcooked, and you have to try to salvage it with the dipping sauce. To my surprise, their chicken tenders were moist on the inside and extra crispy and flavorful on the outside. I dipped it in the ranch sauce it was accompanied with, but it wasn't really necessary. I opted for the Birria Tacos knowing that Sugar Factory isn't an authentic Mexican restaurant, but I was in the mood for it. The dish came with three tacos alongside of sour cream, birria sauce and a really tiny portion of Mexican rice and beans. Tiny as in, I wouldn't be surprised if I got a tablespoon each of rice and beans tiny. They were generous with the meat, which fell out of each taco as I ate them. The flavor was good. The bar is pretty impressive with shelves lined with drinks that run all the way up to the ceiling. After all, they're known for their goblet drinks. Goblet drinks run $42 each ($32 for non-alcoholic) and many are designed and tasted by a celebrity. For example, the Strawberry Lemonade Smash was designed and tasted by Snoop Dogg. Other specialty drinks include martinis and margaritas. Lots to choose from. The ambiance is bright, hip, and the restaurant is endorsed by celebrities. The cover of the menu is covered with headshots of the Kardashians, Bruno Mars, 50 Cent, and more. On one side of the restaurant, a large TV screen replays celebrities dining at Sugar Factories across the nation. Maybe I would've had a better experience if I had tried one of their dozens of oversized drinks or generously portioned desserts, but because of the slow service, I was over it. If we decide to dine there again, I'll make sure we're not hungry to begin with since the speed of service expectation has been set for us at such a low bar. read more

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It was a Saturday night and we stopped by to have some dessert to celebrate a friend's birthday. It wasn't too busy, not many tables filled but service was quite slow. The menu looked like it been through a lot, the floor was slippery, and the table was sticky. Expected much more. We shared basket of fries ($7), the classic sundae and new york cheesecake among the six of us. We already had dinner so this was more than enough to satisfy our sugar needs =). A nice balance of salty crispy fries with the sugary loaded ice cream, YUMMY! read more

Sugar Factory - Fries - American Near Me - Honolulu, Hawaii

I recently visited sugar for a work outing, there were about 8 of us and we had a reservation. We were sat quickly by a warm hostess. The restaurant was EMPTY. This is prime dinner time (5:45 pm) on a Saturday night. Our server never smiled once. Could not answer any questions. May have been new. Our food was quick, as I would hope being that we were the only guests. I ordered a penne pasta and salad for me and the girl next to me to sit. We had to ask for a second plate. The salad didn't have any dressing on the side, so I asked "could we get a side of dressing for the salad please?" The serve said, "uhhh I guess, what kind?" I asked for the vinaigrette that the menu said it came with and she went to the kitchen then came back and said they didn't have any. So I asked for Caesar dressing. It was bitter like a vinaigrette with thoughts and prayers of being a Caesar dressing (I only dipped into it with a fry). When I dug into the salad, I realized the vinaigrette was at the bottom of my salad, I told the server this and she said "oh weird" .. One girl at the table had mold on the Parmesan on her Caesar dressing (pictured) this was replaced quickly. No additional correction or management apology. Half way through our meal, the woman who ordered the colorful sliders found a whole slider on the floor, thinking it must have been hers that she dropped, she picked it up put it on the edge of her plate. It was not hers, it was cold and old and then she had two purple burgers. The prices are really high for the mid food. We had a Sundae at the end and it was not as big at all as previous visits and pictures others have posted. read more

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This place was an awesome photo op. It's called the Sugar Factory for a reason: desserts and drinks were all over the top including sugar. We had an appetizer plate, a mimosa flight, the ginger chicken salad, a milk shake, and that bubbling drink. The appetizers included fried Mac and cheese, boneless wings, hot wings, and onion rings. We asked for the hot wings with sauce on the side. They were cremated! They were overcooked and flavorless. The onion rings smelled delicious but were also very hard. The chicken strips ended up being being the best choice. If you get the ginger chicken salad, ask for the wontons on the side. The salad is too much to eat in one setting and those soggy wontons really take away from the salad when revisited. I liked the mimosa flight. You get enough to share plus you can ask them to go light on the alcohol. While it was nice that everything comes in such large portions, that makes it better for just one thing or another. Trying to do a full course meal is a waste of money. The decor is sort of tea party-ish but the menu is more cheesecake fsctory read more

What an awful experience! If you have food allergies DO NOT go here. The servers do not know what's in the food. We told the server there was a celiac allergy and dairy before ordering. I ordered the fries- they came out with no ketchup or condiments on the table. We asked for ketchup By this time I had ate a few and they were lightly breaded (it was a few minutes) we called a server over and yup they were breaded. They took them back and then a minute later drop off ketchup- ummm what?? The tortillas were supposed to be homemade corn. My chicken tacos come out they looked weird and were dropped without the rice and beans which we have to ask for. I eat one taco and realize they are not just corn.. they then bring out the rice and beans the beans are covered in cheese. We ask again about the tortillas and have them take the beans back. They look and said on the package it says corn.. Package? They were supposed to be made in house.. The beans come back out I eat a few bites they have dairy in them I can taste it and they tasted rancid.. We call a manager over she says the beans are in a can but her cooks could have added dairy she didn't know. At this point my throat is swelling I'm having a hard time swallowing. I had to have my friend rush to target to buy allergy meds so I could stop the swelling. It was an awful night of pain. Worse experience I have ever had. Do not eat here. Zero stars if possible! read more

Sugar Factory - American Near Me - Honolulu, Hawaii

Everything was perfect! Forgot to add pics to my latest review. Food, service and ambience was all perfect! read more

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. I think they are known for their yummy drinks and their desserts. I food was ok. Service was also ok. It was friendly but they weren't as attentive as I would have wanted them to be. They forgot some of the things we asked for. Other than that, very cute place. This is a great place for birthdays and celebrations read more

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My first visit here and sad to say it was not a pleasant one. They weren't busy at all and yet our service was subpar. We had a mixed party of 11 with children and adults. The waitress didn't write our order down and when our food came out only my entree was missing. I asked another waitress about my food and she went back to the kitchen to check. She didn't come back out to communicate what was going on. 10 mins later I stopped the other waitress again since ours hasn't come around in a while and she said they are making it as fast as they can since the order was not put in. At the end our waitress showed up to drop our check with no apology. Sad to say we will not recommend or be coming back. read more

I will preface this by saying I've been to two other Sugar Factory locations and know what to expect. The food is never memorable but it's decent. We can never decide what to eat when at the mall and sometimes just want a sit down experience and that's what we got here. Service off the bat is good, hostess was very friendly, made me feel welcomed. The waitress was nice and refilled drinks without asking which is always great. Food was a little mediocre for the price but we knew that coming in. Loaded fries were good but wish they used real bacon instead of the dried stuff, as that was tasting a little stale. The Breakfast Burger was ok, not super flavorful at all even though it had a waffle as a bun and bacon as well as sausage. The penne Alfredo was tastier. Ambiance and music were great. read more

Came with my girlfriends for a fun reunion. I have been wanting to try this spot, and was excited to finally go. Whelp.... That excitement was quickly reality-checked. Although the interior is an insta-dream, the food is mediocre at best. I had an oriental chicken salad... it was a bowl of coleslaw, and the chicken was starting to go sour. Not what I expected at all. Also, expensive. I also ordered a Nutella iced coffee for dessert. The coffee itself was awful. The two waffle slices on top were great, but there was only a single teaspoon of Nutella in the entire drink - plopped on the waffles. For a "Nutella" drink, I expected more. I also expected decent coffee for $14. Sadly, it was not to be. The saving grace was the service. You could tell the servers knew the overpriced food was trash, and they were tying to make up for it by being present and kind. Kudos to them, they are the real MVPs. Would I go back? Nah. Was it a fun one time thing? Yes. read more

We were walking around the mall and stumbled upon this place. I was excited to take my teenagers here since I really wanted to come here when I was a teen. Well..... they were not impressed. We got an appetizer platter. It was ok... the drinks were not up to par, it was all sugar. (Hence the name I guess), but man do they take the name seriously. Anyways, it was slow at the time maybe I was thinking if the place had a little more upbeat vibe, at least that would have made it a little more interesting... I don't know but it didn't do anything for us. Probably not memorable as I don't feel like I need to pay $24 for a blue dye syrup drink, with a little dry ice. read more

Sugar Factory - Sampler platter - American Near Me - Honolulu, Hawaii

Lunch at Ala Moana Center in Honolulu, Hawaii... Sugar Factory is a chain restaurant. It spans the USA from Massachusetts, Michigan, Illinois, and Nevada to Arizona, Texas, New York, and Florida! The name of the restaurant makes it sound like a dessert shop, but it's not. They serve pasta, tacos, Hamburgers, soups, salads, sandwiches, and more! We didn't have a reservation. Luckily, they were able to seat us right away - on a Sunday - for brunch. We wanted the Rainbow Sliders (for the Gram), but we were told that appetizers weren't available - we could only order from the brunch menu. I switched my gears to the California Veggie Burger and told our server, Sina, that I wanted the duckie that came with the Rainbow Sliders. She said that the duckie is $5. Hmm... When I got the California Veggie Burger, I looked for the avocado, but there was none. I mentioned it to Sina - she apologized and brought it on the side. However, when I was looking for the avocado, I flipped the patty over and found it to be dark in color. It's no wonder that it was hard and dry... because it was burnt! I told Sina that I wasn't able to eat it. She apologized again and brought the manager over. I showed her the inedible meal (except the French Fries - those were crisp and yummy). The manager removed the plate, took it off the bill, and gave a discount on my next order. It seemed like other customers were ordering non-brunch menu items - so - could we order a pasta dish? Yes! I got the Eggplant Parmesan on spaghetti. It was massive! I couldn't finish! The takeout box was really heavy! Tastewise, it was okay. Sina really tried her best to make it up to us. She gave us a "mistake drink" from the bartender - a non-alcoholic raspberry-flavored goblet drink called "The Big Cloud". It was impressive with the cotton candy... and smoke billowing out when the liquid was poured into the glass. Amazing! The decor is really Instagram-worthy. The telephone booth, floral walls, pink hearts mural, and Candy Shop made us walk around and snap a lot of photos! Other customers were celebrating children's birthdays where staff got everyone singing and celebrating together! This is a very festive place! It's good to visit at least once! Get the Rainbow Pancakes for a stunning photo! read more

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Not as sweet... Hearing so much about how to find the sweetness in this newbie is decided to wait and give them a chance as this newest restaurant in Ala Moana Center Ho'okipa Terrace 4th level was something exciting and certainly different as we don't have such a electric place that will entertain and celebrate all things sugar...the rainbow and color vibe the decor is something so fun and happy. Looking to finally give them a try we came for lunch on Sunday and arriving early there was no wait and got seated immediately and greeted by our server who was patient with us taking pictures and exploring the entire place and talking up a storm catching up lol...when we finally decided to order we were sadden that they were starting their brunch for the first time this weekend and wasn't doing any appetizer, flatbread or pasta which was the direction we were hoping for as breakfast wasn't something we was looking forward to. Sigh...plan B as we got our burger which i always order medium rare which again came out very well done...gah! Not wanting to make a scene but really didn't enjoy it but the fries were cooked perfectly, we just had to as both our meals were bad and informed our server to who apologized and informed the manager who finally came out and we asked why are other tables ordering items that aren't available at this time and we were not able to...long story short it seems this has been happening apparently and she was just not showing any empathy but did discounted our items. We did end up ordering pasta which was okay and the portions were quite huge but our server Sina was very sweet and did her best even brought out an extra error drink call "The Big Cloud" which is obvious with the cotton candy top and as we captured the show from the pour it did bring a smile though sad that she had to go through this as apparently the kitchen really needs to work things out. The whole restaurant is vibrant and lovely with various instagramable wall and photographer there to take pics of your party making it a great and fun place to enjoy and gather. Thank you! read more

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Pre-dinner cocktails brought us to Ala Moana Center's newest sit down restaurant. ATMOSPHERE: They've taken over the space vacated by Islands Fine Burgers & Drinks. Totally renovated, interior decor is colorful and happy, with shiny chandeliers above, available outdoor seating and a small candy shop at the rear. RESERVATIONS: Recommended at peak hours. MENU: Overwhelming, to say the least. They make Cheesecake Factory's offerings look like a classified ad. Their forte is a lengthy list of libations. Food concept is American bar, so it's a mishmash of cuisines a mile long. BEVERAGE: Grape Crush - $21.00 Because the menu didn't list what alcohol was in this drink, our server went to check. Grape vodka & grape schnapps was the answer. Sold! What a letdown as while the drink was fairly good on flavor, it was flat, as in no fizz from the grape soda. The alcohol content was really low too. And with that whopping price point, is totally not worth it. SERVICE: Jace took great care of us and was very friendly & professional. OVERALL: I'd return, though only to try their waffles. Uh... for lunch, I guess? read more

Sugar Factory - Grape Crush (overpriced, no fizz & weak on booze) - VN - American Near Me - Honolulu, Hawaii

Not going to lie; when I chose this restaurant for dinner it was 100% based on cute factor. I had not read many positive reviews and many complained about long wait times and mediocre food so I went in with an open mind. I'm not sure if our late dinner reservation at 7:45pm had anything to do with it, but our service was great and our meals came out at a reasonable time. The restaurant was still busy at this time and many people were celebrating birthdays by the looks of the staff rushing to bring the birthday dessert topped with a huge sparkler. The Sugar Factory menu is extensive with American cuisine options that are sure to satisfy everyone; especially those with a sweet tooth. Again for the cute factor, I wanted to order the rainbow sliders with different colored buns, but I went with the birria tacos which were very tasty. My daughter ordered the hot honey chicken and waffles and she loved it. The amount of chicken they gave was generous. Sadly, the cookie skillet was sold out by the time we ordered dessert so we opted for the oreo stuffed chocolate chip cookie ice cream sandwich that was just okay. Overall, a great dinner and the service was friendly and attentive. I would definitely return. read more

Checked this place out for lunch today (Monday around 11:30 am). No crowd and plenty of seats open! We checked in at the entrance and decided to sit outside. Fast service! Diamond took our order, was very attentive and super friendly (Yay Diamond!). Our ice tea and water glasses were never empty! Food was ono and portions big! Onion rings came with 3 dipping sauces. My friend and I shared the club house (huge!) and fries! Lots of leftovers for home! Food was reasonably priced and we will be back! Dessert menu looked ono! Cute place and the menu had a lot of fancy looking fun beverages to try! Request Diamond as your server! She was awesome! read more

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Recommend you call or OpenTable your reservation We did a work thing after work and my coworker planned it. Food is American and the drinks are fancy Place is nice and clean. They have a small candy place If you want to take pics of fancy drinks this is the place. This is my first time at the location. Perfect for a girls brunch / dinner. The staff didn't rushed us there. We were there for couple hours. Thanks team for accommodating us and letting us talk story. read more

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Got a sweet tooth? Come check out the sweet life at Sugar Factory! Have you been here before? It's our first time! Sugar Factory, you give us insane sugar rush! I've been waiting to try this place because of the cute and colorful photos they have on their website. Plus the restaurant got so many good photo backgrounds from the pink phone booth, the floral backdrop, and so much more. Today, we had Sara served us with the some of the sweetest treat! She had a nice smile and very quick on getting our treats. We started with the non-alcoholic goblets; The Big Cloud Goblet and Fuzzy Peach Penguin Mango Goblet (The Tongue Twister) ;) The Big Cloud definitely got me feeling on cloud nine. We ordered Strawberry Cheesecake Shake, Banana Split Waffle, Strawberries and Cream Waffle and Flaming Hot Cheetos®Burger with Fries. If you decide to check them out, definitely would recommend to come with friends and families so you have someone to share food! Also highly suggesting that you have both savory and sweet options to go back and forth to clean your palate. Too much sweetness got me dizzy! lol The fries with Cheetos fixed it for me! read more

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Sugar factory goes overboard on aesthetic generally and this location is no different. Perfectly instagramable, this location has a very pretty patio in the Ala Moana mall, however when we went the inside was sweltering hot for a relatively calm and ambient day. The appetizer sampler was very good, but I am very simple when it comes to buffalo wings so there is perhaps bias. My wife and I shared the mimosa flight, something my head is grateful for. All our drinks were delicious. The menu is reasonably priced for the location and area. The flatbread was good but could have been crisper. The service was okay but we went first thing when they opened and getting started. I would go again when visiting the mall, but I didn't order any mains and cannot attest to those. read more

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I really really really want to LOVE this place... but they are making it REALLY hard.... I landed upon this place for my wife's birthday. It had an extensive menu for the most pickiest eaters (us). Plus, who wouldn't love to have rainbow sliders or a rainbow cake for their pride month birthday? But nope. They were out of rainbow sliders and rainbow cake... heck, they were out of A LOT of items! I ordered the veggie tacos, which were 3 itty bitty tacos that tasted mediocre. I'm barely 5 ft and weigh like 110 lbs... that did NOT fill me up. Perhaps it's because they want you save room for dessert? *shrug* I ordered the pink unicorn hot chocolate for dessert and that was ok. My wife ordered the dakine burger (medium), but it came to her more like well done. There is NO kid menu, but they do have good highchairs. They sat it right in front of the HUGE screen... which was a treat for my no-screen kidlets. *SMH* We ordered the chicken tenders and a side of asparagus for the kids. They ate it. If it's your birthday, they will sing to you and bring you vanilla ice cream with whipped cream on top. Will we go back? Probably not. One and done. Been there done that. Unless something drastically changes. read more

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My husband, me, and our two young kids dined here tonight. My husband and I weren't impressed w/the food. We've dined here last year w/friends and it the food was a whole lot better. We were surprised how empty it was for a Saturday night and it was dinner time when we went. As we walked in, we've noticed that the manager was sitting at the bar doing stuff on his phone instead of working. I was also surprised how short the menu was. I wanted to try the pasta and I've come to find out there were only 3 pasta dishes. We did get seated promptly and our orders was taken in a timely manner except our waiters didn't notice we need a refill on our waters and my soda till we had to ask for them to be refilled. As for the food, my husband ordered the Burger Factory and it was overcooked and I've ordered the Steak Frites and my steak was waaayyy overcooked and super dry. I was disappointed. We've also ordered the buttermilk onions rings and even that was overcooked. The only thing that was good were the fries. My husband and I decided that we'll not be coming back here again. read more

I had date night with the hubby here about a week ago and it wasn't good. We got here about 6:30pm without a reservation. We were quoted a two hour wait. We walked around the mall and returned around 8:05pm when the mall closed. I checked in with the hostess and she sat us in 5 minutes. They didn't have a lot of items. They didn't have any waffles or pancakes. They didn't have the rainbow sliders. Only three of the insane milkshakes were available. The insane milkshakes are huge. We shared the Cookie Monster $18. It was supposed to come with a matching blue frosted cupcake. When it didn't arrive with the cupcake I had to ask the server for it. She went back into the kitchen to get it, but arrived with a red velvet cupcake. She said that they were out of the blue Cookie Monster one. The food took 40 minutes to arrive. The hubby ordered the Super Cheesy Smashed Burger $23. It looked more like a regular burger to me. At least it tasted good. I got the Appetizer Sampler $25 as my entree. It was supposed to come with buffalo wings, chicken tenders, onion rings and mac & cheese pops. They didn't have the mac & cheese pops and subbed it with loaded fries. It was just meh. They have photographers that come around to take your pic. One of the pics is complimentary. You can also purchase additional pics for $20 each. Yes, we did purchase one. I love the theme and decor of the restaurant. However, I'm not planning another trip back until they get their stuff together. read more

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Ambiance, service, drinks, food and prices met my expectations. Server was polite and patient as we were all undecided on what to get. Staff, as a whole, were all polite and professional. I got a club sandwich (went the safe route) with fries. I love how crispy the fries were! They would have been perfect with a milkshake- but I already had a mimosa in front of me. I want to try their waffles when I come back. Thank you, Sugar Factory, for a great first time experience! read more

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Such a cute atmosphere. Really nice photo opportunities here with the backgrounds and the aesthetics! The Cookie Monster milkshake was good, it's a basic cookies and cream shake you really can't mess that up. But the topping weren't so great. The donut was hard and definitely just for decoration. The cupcake and cookie was ok, something you can like buy a grocery store. My son had the s'mores hot cocoa and he really enjoyed that. He said it was one of the best hot cocoas. The fries was ok, I wasn't wow'ed by it. The sampler platter also was ok. Tenders were dry and huge and the mac and cheese balls was pretty basic. The workers are nice. Seemed under staffed though. All and all, cute place. I wasn't feeling the appetizer so I just skipped the whole meal. I'll try this place again. And hopefully I can change my review. read more

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Went here on a whim on a Saturday night and had little expectations because the only time I've been to Sugar Factory was many years ago in Vegas. We got seated outside and were surrounded by grad parties, birthdays, and date nights... every single table had the staff singing and dancing for them. It was cute. Their drink menu is a bit overwhelming so we decided to go with the mimosa flights to sample a few flavors. They were just okay. Our server was friendly and checked in a few times in the beginning then just completely disappeared. As the patrons started leaving, so did the workers apparently. We waited for a good hour trying to find him specifically, then just ended up walking up to another staff member for our check. We were the last party to leave (not by choice) and the space felt weirdly eerie. Overall, this spot is just a novelty. It's a fun background for celebrations but the portions and prices are absurd. No one finishes their drinks or dessert... it's such a waste. read more

Sugar Factory - Skillet - American Near Me - Honolulu, Hawaii

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Disappointed, Especially After Visiting Cali & Vegas Locations I really wanted to love Sugar Factory Honolulu, but it honestly fell so FLAT. I've been to the ones in California and Vegas, and the vibe there is always a whole production! Full of loud music, energy, fun atmosphere. But here in Honolulu? CRICKETS! The place was almost empty, and the music was so low I could hear my own thoughts (not in a good way lol). When I asked the staff why the vibe was so off, they actually said, "It's because it's Mormon here." Huh?! That response alone killed it for me. To make it worse, the drinks took forever, turns out they were training a bartender while we were waiting. I came with my sister expecting a fun girls' day out and instead we were left bored, unimpressed, and a little confused. Cute presentation as always (we loved the duckie and gummy details), but Sugar Factory is known for more than just looks. The energy was not there. Do better, Honolulu. read more

Sugar Factory - Ultimate Margarita Flight $44 - American Near Me - Honolulu, Hawaii

I should've checked the Yelp reviews before I came here :c oh well, at least I came here with good company and I know now better than later. I would give this place two stars, but the staff and desserts made up for it. What everyone is saying about the food being sub-par, bad, not worth it, is so true. I got the chicken and waffles even though I saw on Yelp someone else complained about it, I thought, "oh new business growing pains, I'm sure it's better now." Nope, the waffle and chicken were crazy dry. Listen, I get that fried chicken tenders can be dry on the outside, but they can be moist on the inside, which they were not! The saving grace was the teeny tiny amount of Lilikoi syrup, I should've gotten more considering the size of the GMO chickens tenders I got a hella dry waffle. And if you think it's just me, my husband and our friend on the double date both ordered Wagyu burgers and they were not satisfied. All meat from Japan is Wagyu, but not all wagyu is A5, and that meat cheated on his test just to fail. Or the burger just wasn't prepared by someone who knows how to cook wagyu. They both said that they would not pay the $26 for that again. The saving grace of this place is the dessert, makes sense since this is sugar factory, not sweet and a savory factory. But, they were out of a handful of ingredients when we went. Also, I would hate to be a waiter here personally because the menu is CRAZY big and the text is soooooo small; I can't imagine memorizing this menu, let alone reading it again. Fun fact: All the bulb drinks can be made non-alcoholic! And let's not forget the awesome staff from the hostess to our server (Sarah??), at least this place has great workers to serve the not-worth-it food. My tip: Skip dinner here and just come by for dessert. Oh, and save money by splitting one or two milkshakes between 2 - 4 people. read more

Sugar Factory - best seat in the house! - American Near Me - Honolulu, Hawaii

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The space is quite big and very decorative. Sugar Factory is visible by Gen and Macaroni Grill. We had a reservation and sat outside, which had a good amount of seating. However, we saw that some of the seats had stains and markings. We decided to sit anyway and we ended up ordering a few things such as the watermelon patch drink, a coffee, and grilled cheese. My friend enjoyed the watermelon drink and the coffee was OK. However, the grilled cheese tasted a bit odd and a tad too greasy for me. There are a lot of other food items to try on the menu but next time, I think we would just stick to the sweet stuff! read more

Sugar Factory - American Near Me - Honolulu, Hawaii

SHEESH. THIS IS THE PRICIEST PLACE IVE EVER SEEN. $42 FOR A FISH BOWL DRINK. NAW. our bill was nearly $100 with two damn drinks. That's insane. Talk about breaking the bank, and all you get is sugar. You're paying for sugar. That's it. It's in the name. The island oasis goblet was ok - super sweet, obviously, but could definitely taste the banana. It was good and I took one photo. Didn't try the food, but I won't be back, especially after seeing all the other reviews. This is legit a place "just for the gram". read more

Sugar Factory - Island Oasis - American Near Me - Honolulu, Hawaii

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I usually give new restaurants a fair chance and always don't expect 100% since it's a new establishment. But, unfortunately I was not all that impressed. First of first, this place is beautiful! Love all the decor... Until we got seated outside... I mean it's basically almost summer, it's hot... the sun was beaming and there are no shades to cover the people sitting... That's why my cheesecake fell off of my shake even before we got to eat/drink it. & for some odd reason, there was empty tables but they chose to seat all the different parties close together in one area outside. If it was the morning, cooler weather then it would have been great to be outside... but there were empty tables on the inside as well.. So I really didn't understand that logic? Possibly because we had a party of 6? We finally sat and it took our waitress some time to get to us. I want to say she only came by 3x during our whole lunch and we had to ask other workers for water/napkins/utensils... can you believe that, we got our sampler appetizer and had nothing to eat it with? It was Mother's Day so I wanted it to be special for my Mom and I. Something different from the usual & we are from the westside so we had to drive out to this side just to eat here. When our server finally came, she brought us water and I was a little shocked. Again, we were outside at 1 pm in the sun. There was only these cold glass bottles of water... No ice! Come on, it's Hawaii. She took our order and we started with the sampler... I asked if we can sub out the buffalo wings because nobody really eats hot stuff... so she said she would sub it out for loaded fries. Well our sampler came out with buffalo wings. The girl that brought it out to us said "ohhh it's not even hot!" But I'll leave that with you guys and order load fries on the side. Loaded fries never came and the buffalo wings are hot!!! Super spicy... My husband is the only one who will eat spicy and he said it was worse than spicy! The chicken tenders in the sampler was sooo not tender.. we had to ask for ketchup to give it taste! When our food came out, the best/nice way to put it... it was very mediocre. :( Just sad, I really would love for this establishment to thrive here... The menu is big, maybe concentrate on the "good" items and take out the rest? Also, there was a lot of things that we couldn't order because our server said they did not receive it yet? Not a good way to open a restaurant. The presentation on everything "looked" good. Wish some things would change. Then, possibly be back again. But nothing to really look forward to. read more

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I came a little over a week ago with one of my girlfriends for the first time and I was pleasantly surprised with my experience overall. The host we had wasn't that friendly when we came in...But our server was absolutely wonderful! Steven (I think that was his name) was honest from the get go about the lack of certain foods and was very attentive throughout our meal. I loved his positive energy and made us feel so welcome :) We wanted to try the rainbow dishes. But unfortunately they didn't have them at the time we were there. It was such a bummer but I wasn't too surprised. We came up with a plan to try other things anyway in case. We had the Mac and cheese pops, strawberry cheesecake shake, and the wild mushroom pizza. They were all really good! I was surprised at how tasty the wild mushroom pizza was. The cheese was oozing out when we picked it up. Absolutely loved it! I was not expecting much from the food but I enjoyed it a lot! The photographer there took some pretty cute pictures of us! I usually don't buy professional pictures taken at restaurants because of how expensive they usually are..(this one cost $20) But I loved how the photos came out and I was with a girlfriend i haven't seen in ages! I'm really glad I tried this place and had a decent experience out of it :) I will definitely come back! But...maybe when the store is a lot more developed Even though I had a great experience, I did find myself comparing it to the Las Vegas location (cus I went to that one years ago and loved it) and there was just a lot more food choices and the candy shop was so much better! The candy shop here was quite a disappointment though...when I heard they were open the day I came, I was so excited! But when I went inside, there were only some candy in clear boxes and a few decorations to buy. Not sure why they decided to open the candy shop when there's so little merch. But it didn't really take away my good experience overall (: read more

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I went to sugar factory during its soft opening period. I was seated at the bar as they had stopped taking walk ins for the restaurant area for the day. I was still able to order off the menu and received my burger fairly quickly. I ordered the milkshake a bit late, and it did take a while, so it's best to order drinks first. The regular milkshake was about half the height of the "insane" milkshakes, so are a good choice for individual sized drinks. "Insane" seem designed to be shared, and have an edible "cookie" outside. The milkshake I got tasted pretty good and came with a boba straw that made drinking it easy despite it being very thick. The burger was ok, but the cheese sauce was very good. The fries were nice and crisp and very easy to eat. At $23, it was a bit pricy in my opinion, but the vibe of the location was a mix between bar and event restaurant. Part of what you're paying for is the ambiance. The restaurant had a staff photographer that went to all tables and the bar, so it is very good for people wanting to celebrate an occasion. There were two birthday announcements during the time I sat in, and the presentation of those was pretty fun. It wasn't a change of music procession, or anything, but it still felt special. The aesthetics are very bright and candy themed, while the music choices were funk based, making it feel more open or inviting than other places at the mall that were of similar price. read more

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We've been a few times The desserts are great On an Occassion we ordered the Chicken Parmesan It was raw and returned it Other times the desert and drinks were yummy read more

Every time I ate at Gen and Jade Dynasty, I stared at the yummy desserts on the walls of Sugar Factory. Was so excited when I heard they were opening that I immediately made reservations on Open Table, per their IG post, for lunch on 4/12 and dinner 4/19. Figured I'd wait a few days after their 4/10 opening for them to get settled before going. Went to Jade Dynasty on 4/7 and noticed Sugar Factory had customers. So I walked in and asked if they opened already. No signs on their doors indicating they were closed; in fact, their doors were propped open. But unfortunately, they were not open to the public yet; many people were turned away. I asked if I could add 2 to my 4/19 reservation. Was told by the hostess that I had to call a manager to ask to add 2 to my reservation (open table maxed at 6); they would not allow me to speak with anyone in person at that time, nor could any of the 3 hostesses assist me. On 4/11 someone called me from a Nevada number so I didnt answer. She said laughingly that they had to cancel my 4/12 lunch reservation, but did not leave a reason, but rather call them back. She didn't leave a number so I had to google. Finally found a Hawaii number but no answer; one ring then beep beep beep. I continued to try calling so many times. I had no idea how I was supposed to get ahold of a manager to ask the reason for the cancellation or to add 2 seats if their phone wasn't working. I even tried messaging via IG but no response. 2 strikes but I still wanted to try (and really wanted a big milkshake) so kept my 4/19 reservation. Knew it was soft opening so expected hiccups but oh boy oh boy... definitely wait longer for them to get their act together. 4/19 dinner review: Noticed many large parties; how did they get ahold of a manager via phone? Menu is quite large but font is tiny. Bring your reading glasses. Waiter warned us that they were still in soft opening so did not have everything on the menu yet (such as hamachi and artichoke dip). We were excited to order fancy milkshakes and burgers that would be ooeey gooey cheesy. But to our sadness, our milkshakes did not come with sprinkles or any toppings (but birthday ice cream scoop had sprinkles), and cheeseburgers that were supposed to come with tableside cheese, came with no cheese at all. Fish and chips tasted like the frozen kind we make at home. Chicken salad's chicken came out pink and still raw. Water cups were filled as if we were drinking whisky (water conservation ?), and we had such a hard time flagging anyone down for more water. Overall, food and milkshakes tasted good enough. Service, on the other hand, was really not good; we asked for a straw from about 5 different people before finally getting one, and waited about an hour for the check (even asked numerous servers for it too). Unfortunately, the ultimate strike 3 was the $5 charge for the birthday sparkler/candle (reusable metal kind) in a small scoop of ice cream . Crazy how much money they're making on that thing. read more

Sugar Factory - Vanilla milkshake (they forgot toppings) - American Near Me - Honolulu, Hawaii

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