DELICIOUS.... EXCELLENT CUSTOMER SERVICE! First... I was incredibly stressed out running through the hotel trying to find a quiet place to get online for a meeting. I was an absolute mess dropping phones, my calendar, my mouse... just looking completely flabbergasted! I somewhat "fell" into Sugar Bliss asking if I could come in and sit for this meeting and the manager invited me in! My AirPods weren't working and my WiFi had disconnected... so she came over and asked if she could help. She was AMAZING, even offering to turn down the music so I could just use my laptop speakers. She was so helpful, but I ended up having to talk about a client, so I excused myself. After my meeting, I came back in and she was still there. I bought some delicious mini cupcakes and headed out the door, thanking them for the amazing service and being so helpful when I was a hot mess! read more

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Finally Stopped by to check out this place after walking by many times. The staff is very friendly and helpful with information and it is pet friendly. The space is very nicely decorated with few tables if you wish to dine in. They offer macaron, cupcakes, cookies/brownies and coffee/tea drinks in the store. I got the banana banana and the cinnamon carrot cupcakes and a dirty chai to go. I honestly did not have high hopes for the cupcakes as I have tried many that had rave reviews that end up being dry, too sweet or simply not worth the dollars and calories. I was pleasantly surprised! Both cupcakes were moist, spongey with good flavors. The best part is that the icing were just the right sweetness (also with a lighter consistency, not heavy at all) and a lovely balance for the cake portion. The dirty chai was just okay, I personally wouldn't order it again. However, I will return for more cupcakes! read more

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I have a sweet tooth so big, it's job security for my dentist. At the same time, I'm trying to watch my figure ('trying' being the operative term). With this in mind, it frustrates me to no end when most sweet shops have massive cookies, pastries, et al. Enter Sugar Bliss. One of the things I adore about Sugar Bliss is that they offer bite-sized items (such as mini cupcakes and macarons). For those with a larger appetite, there are full-sized sweets. I also really admire that the prices seem reasonable. One of the weak points, however, is the quality. Don't get me wrong, the Macaron and Mini-Cupcake I had were fine, but only just. The Passion Fruit Macaron had a flavorful filling, but didn't have that signature biphasic texture, instead being consistently firm throughout. Similarly, the Key Lime Mini Cupcake delivered on key lime flavors, but the texture of the dough wasn't as light and airy as is found with phenomenal cupcakes. Finally, the vibe inside is modern, light, and cute, and the service was kind. Thus, while Sugar Bliss does not deliver a revolutionary product, it delivers on "A-OK" desserts that work well to satisfy my sweet tooth. read more

Sugar Bliss - Key Lime Mini Cupcake & Passion Fruit Macaron - Cupcakes Near Me - Chicago, Illinois

Do you need amazing baked goods that look like a million bucks? If so, Sugar Bliss is your place. They do a great job and take custom orders. The cupcakes are indulgent but delicious and worth it. They do have a variety of items you can purchase without preorder. We ordered custom cupcakes for a Pride event at work and they were stunning. read more

Sugar Bliss - Custom cupcakes - so good! - Cupcakes Near Me - Chicago, Illinois

Pretty good, our office brought in treats for Lunar New Year. No complaints! I enjoyed the sugar cookies the most. read more

Sugar Bliss - Lunar New Year Cup Cake - Cupcakes Near Me - Chicago, Illinois

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Got the Lemon drop cupcake. Not going to lie it's the most disgusting cupcake I've ever had. The cake is stodgy and flavorless, tastes almost like they forgot to put sugar in at all. read more

Sugar Bliss was a huge help to me in a pinch! I needed a small treat to take to a sorority event. Not only were they able to accommodate creating several dozen cake pops, they did it using our sorority's colors! We had chocolate and vanilla. They were hit. While both were good, the vanilla was slightly better. read more

Loved this little cupcake shop connected to the Palmer House hotel! I was thrilled to see multiple Vegan and Gluten Free offerings. I had the vegan chocolate cupcake with vanilla icing, and it was incredible. Couldn't taste the difference between it and a standard cupcake. Will definitely be returning to try their other flavors when I am in town. In addition to cupcakes, they also had macaroons and cookies available. read more

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I've been on the hunt for the best cupcakes in Chicago and was intrigued by the shop's impressive variety of baked goods. The mini cupcake offerings were particularly exciting and seemed ideal for when you can't commit to just one flavor! The shop was a bit messy with boxes covering the tables and blocking the windows, giving the impression that the shop is more of a to-go operation. I ordered the mini chocolate cupcake with chocolate frosting and an oatmeal raisin macaron. The frosting and cake texture were perfectly soft and moist, but the pastry overall was a bit flavorless. The macaron actually had a great flavor that came through well, but was a bit hard and possibly slightly stale. $7 for the two small items seemed a bit steep. Overall, a convenient stop in the loop to satisfy a sweet tooth. read more

Sugar Bliss - Chocolate cupcake - Cupcakes Near Me - Chicago, Illinois

We are never disappointed with what we get from Sugar Bliss. Always delicious, always fresh and delightful to look at.

Alright, so watch my video. I'm giving it the squishy test. Is it a moist cupcake or a dry muffin? It is a squishy delightful cupcake. It was nice and moist and not extremely sweet. I had a sweet tooth and it was downstairs of the Palmer hotel. The sweet concierge woman took me down she was buying an apple pie as she showed me to the train station. I walked in with her and was delighted on how clean and modern it was inside. The employees were kind and greeted me with a smile. I purchased The lemon drop cupcake Apple pie cupcake Yellow cupcake with chocolate cream on top And a caramel cupcake On the video I tried the lemon and it is a must have. I appreciated the balance and it not being extremely sweet. The lemon flavor was there. If you have a sweet tooth go ahead and treat yourself. They also have vegan treats. Enjoy! read more

I love love sugar-bliss ... have been a loyalist although haven't come back lately but plan on picking up some goodies soon. The best quality cupcakes and you can't go wrong!! read more

Sugar Bliss - My favorite - Cupcakes Near Me - Chicago, Illinois

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Wonderful spot! Highly recommend if you're looking to pick up some good baked items. I picked up a pack of six for a dinner. I was going to at a friends house and everyone really enjoyed them. You really can't go wrong with any flavor and I had to pick up one gluten-free one which they were very sensitive about handling. read more

Sugar Bliss - Cupcakes Near Me - Chicago, Illinois

I've had much better cupcakes. The Orange Dream didn't have any flavor. The Red Velvet was dry and it just didn't appeal to me. Service was fast and pleasant. read more

Sugar Bliss - Cupcakes Near Me - Chicago, Illinois

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So disappointed in the cupcakes.... We purchased a strawberry and a chocolate ..... the strawberry was over baked and completely dried out..... quite frankly, it did not taste like strawberry at all....it was more like a dry pound cake. .. chocolate was better but slightly bland. We also bought a few cookies which were delicious. They had one with pretzel and it was my favorite. Very disappointing considering how much we spent. read more

Took a little visit to this place during the work day. It's a super cute shop with coffee, macaroons (spelling?), cupcakes and more. The staff are super friendly and even though we came in as a big group, helped each of us with care. They also have a small seating area which was able to still accommodate a group of 8. I only tried the cupcake, but it was scrum-diddly-umptious. I really enjoyed this place and will be back on another lunch break field trip! read more

Staying in the hotel that this place uses street level space at, it was a treat to be able to see this upon entry and exit. You could also do some window shopping while on the street and see everything they had to offer. I didn't really get to do much in here but I was able to try some of their treats. I was able to give their cookies a try. I was impressed with how massive the cookies were and how well decorated they were. It was almost a crime to eat it, but a cookie is a cookie. It was your basic sugar cookie, cut into a design, and then impeccable decorated. Mine, if I remember correctly, was a turtle and I felt bad having to break off piece after piece and consume it all. It had the right amount of sweetness that gave me the kick I needed to get myself through the rest of the day. read more

Cute bright and vibrant spot in the Palmer hotel! A little lacking in flavor, freshness unfortunately. I stopped in last week, wanted a small bite to satisfy my sweet tooth. I ordered an Irish cream mini cupcake and salted caramel macaron. They were perfectly sized, very cute on the small plate, but didn't really deliver in terms of flavor/texture. Both were relatively cold/hard, definitely not fresh. Tasty enough but not exactly a home run. Staff was nice and friendly though, gave me an ice water too when I requested. read more

Sugar Bliss - Cupcakes Near Me - Chicago, Illinois

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What a cool place inside the Palmer House hotel. Service with a smile from two wonderful employees! They have some amazing macarons, tons of breakkie beverages, and so much more! Enjoy it and you will not regret it! read more

Sugar Bliss - Cupcakes Near Me - Chicago, Illinois

We ordered a last-minute chocolate cake for a friend's birthday. The cake itself tasted good, but the frosting was too thick and very sweet, so we had to scrape off some of it to really enjoy it. They have some nice options, but the frosting could definitely use a bit of improvement. read more

It was okay, and very convenient to my work in the Loop. Sugar Bliss is located in the Palmer Hilton on the Wabash-facing side, and there's an entrance from Wabash itself and from within the hotel. When I came in, I was greeted pretty much immediately, and the employee walked me through the various flavors. I'm not a macaron gal, but their other main item is their cupcakes. I got six mini-cupcakes: Chocolate caramel, key lime, something coconut, margarita, and strawberry. The key lime was probably my least favorite; I didn't taste anything akin to a key lime flavor, even in the frosting. The chocolate caramel was my favorite--I got one for each of us to have individually, and we shared the others. The chocolate-based cupcakes were the best ones that they had in my opinion. The vanilla ones were pretty disappointing, and just didn't have a great flavor. Having said that, I totally tasted the margarita in the margarita cupcake! In addition to the macaroons and cupcakes, they sell some individually wrapped cookies, Rice Krispie treats, and the like near the register, and you can also get your cup of Joe (or tea) here if you wish. read more

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This was a location where I visited that was on a food tour. They served a number of homemade sweets that included brownies, cupcakes, cake pops, macarons, etc. I had a 7-layer brownie. It was a brownie bar layered with chocolate chips, coconut, butterscotch chips, graham crackers, white chocolate chips, and condensed milk. With so much going on, it was somewhat plain. It was also a little dry. I think the presence of the graham crackers helped attribute to the dryness factor. I was hoping for more of a flavor punch given the number of ingredients present, but that was not the case. Will I go back? Unlikely. read more

Sugar Bliss - 7 Layer Brownie - Cupcakes Near Me - Chicago, Illinois

Simply excellent. We have placed multiple orders and the baked goods look and taste terrific. And there is nothing better for a Bears party than some Bear Claws and Bear macaroons. Highly recommended. read more

Management needs to be more competent and stop selling stale, overpriced products. I bought a vanilla cupcake and it was not very good. Customer service could also be better. They are not welcoming in their establishment. read more

Really great place the macaroons are truly delicious what a fun bakery!!! I saw that they have some really cute cookies too! Great place!

As a bakery/sweets lover, I came in hopeful--but maybe too hopeful. Service was attentive and nice, however the pastries were severely disappointing. The cookie was crumbly, dry, and oily at the same time. The $2.75 macarons were insanely stale and chewy. It was honestly my fault for getting 4 costing $12+, only to be met with regret. The only good thing was the cake pop, but you could go to starbucks for that. read more

I'm sorry but although the cupcakes were so pretty and I was so excited to eat what I bought, I was so disappointed. I got the sundae cupcake to start and it was not good at all and the frosting smelled strange. The cake was very dry and didn't have a taste and it was hard even though I bought it around lunch time. The presentation and customer service were great, but the taste of the cupcake was unsatisfactory. read more

I was walking past and made a screeching stop when I saw their super cute cupcakes. I got 2 mini cupcakes which I ate there, and a dozen macarons to enjoy with my spouse later. The cupcakes were delicious, moist with just the right amount of icing. Later, we had the macarons over the course of two days. Luckily, I had taken photos of all the flavors because we could not identify 3/4 of them! So, not great. The fillings on most all seemed to be just creamy sweet, which is a lost opportunity. (My favorite sweet spot, Sacre Sucre in Baltimore, puts lemon curd in their lemon macarons! Heavenly!!!) The space was super crowded with 2 ice cream cart-type fixtures (and too many chairs) and the acoustics were unpleasant. The owner was working at the big table behind me and when she was talking to staff she was LOUD! So, things could be better. But, good mini cupcakes... read more

Sugar bliss is okay! The ambiance is KILLER! What a gorgeous location. Seriously; Bright, brilliant presentation, accessible and friendly. 10/10 ambiance. Wish I got a picture. Service is amazing! The workers are so kind and helpful. Beautiful smiles and they make you feel so welcome. The reason for the low rating is the food itself! I got the macarons and the red velvet cupcake. The flavors weren't too exciting. Kudos for the vegan cupcake, though! The macaroons were really chewy, to the point where it was kind of unenjoyable texture wise. Since they're so expensive I wish they could justify the price. The mini red velvet cupcake with cream cheese frosting (I'm a red velvet enthusiast) was not very good. The cupcakes themselves are really dense, and the frosting is so dense and barely sticks on. I can imagine it is the same for the rest. They have a lot of options, though. A good place for a sugar fix. read more

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Cute shop. Nice customer service. I got the gluten free cupcake and it was pretty dry and the flavor was not interesting. The frosting was decent though. read more

Sugar Bliss - Gluten free cupcake - Cupcakes Near Me - Chicago, Illinois

A fair selection of macaroons and cookies but the pricing is located in front of each item. So, you have to wait until you're placing your order to see prices. The macaroon flavors are delicious (Earl Grey and Irish Baileys were my favorite) and the location is good too. read more

Great service the staff was very nice. I tried the cupcakes and the cake is moist. I love the frosting it's very buttery, not too sweet. They inside is very nice because they have the cupcakes there for you to see all the flavors. They are as good as they look. read more

Sugar Bliss - Cupcakes Near Me - Chicago, Illinois

Great cupcakes for if you have a sweet tooth! My husband isn't a big sweets eater but he ate two, so that says a lot . Always amazing ! read more

Sugar Bliss - Cupcakes Near Me - Chicago, Illinois

I needed a cake delivered to a client, last minute situation..... I hadn't been here before, but after calling around, the staff (particularly Isabella) at Sugar Bliss was the most helpful and friendly so I placed my order with them. I had many details to add and was sure they were tired of me calling back to: add a particular note to the order, draw a certain picture on the cake, add a certain color ribbon to match client's logo.....Anyhow, they accommodated my requests happily and cheerfully! The cake was delivered perfectly in 90 degree heat and the clients were very impressed!!! I am excited to taste their cakes myself as this one was not for me!! Very impressed with the level of service and will go here in the future for my bakery needs!!! Thank you, Sugar Bliss!! read more

This rating is not for the place itself. The decor and the environment was clean and presentable for customers. The display of desserts were beautiful; no complaints. Service was fast and nice. My only complaint is the macarons I reviewed for my blog. These cookies were amazing in appearance but the flavor profile was lacking big time. I had 6 macarons for 16.00 which was too expensive in my book because the flavor and filling needed to match the price. The filling was very thin and I could hardly tell how the flavor of the filling and the cookie matches the title. The texture of the macarons was baked to perfection and the colors were bright and vibrant. The only downside was the filling. I also had a Banana Cupcake and it was not something I could blog about because it made me question "where is the moister and the banana?" read more

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We came for the macarons! They were in the expensive side but tasted delicious and came in a ton of yummy sounding flavors. Split a box of 6 with my boyfriend- we got cappuccino, earl gray, and passion fruit for me, birthday cake, salted caramel and cookies and cream. Shop was cute and in a great location. read more

Sugar Bliss - Passion fruit macaron - Cupcakes Near Me - Chicago, Illinois

Delicious treats and amazing customer service! I love that she was patient with my selection of treats!!! My favorite macarons is the fruity pebble one and I hope When I come back, that they still have that flavor available! So many beautiful and delicious treats to cater to everyone! Highly recommend you stop by if you're staying at the Palmer house or near or just happen to walk by!! read more

I was there about a week ago... Stopped in to bring back treats to California. Service was HORRIBLE. The lady behind the counter seemed miserable and not only that my brother who was in line was completely ignored by her. He didn't even bother telling her he was next in line. He took his business elsewhere. Glad I only spent $50 my intention was to buy a lot more but sour puss lost a big sale.... GOOD JOB! read more

First overpriced coffee drinks. 2nd I don't know what was going on with the girl who was making the drink. Seemed like she was on something cause she seemed very aloof. I asked if she had vanilla flavoring/syrup. She didn't understand what I was saying even tho the syrup/ flavor was right behind her and she was skipping around. She goes to empty the puck from the previous coffee but there was leftover grinds and she didn't clean it off she just pressed more coffee on top of it. Then she makes the coffee with ice but only fills it 3/4 full and then she is struggling to get a straw from the outside on the counter. I told her I could get it but I had to awkwardly wait 1-2 min as she's trying to jump to get it. She also kept whispering, mumbling, and laughing at herself it was weird read more

¡OMG! Can't get enough of the OMG Cookie! Just the right amount of coffee, oats, Cap'n Crunch, pretzels, chocolate & even potato chips. Irresistible food, great service, and fabulous location read more