Our second venture into dining in the April COVID-19 post-apocalypse was even worse than the first.
Subway had long been a fall-back option on over 20 years of business travel, dating back long before the days of viable (i.e- not Quiznos) sub chain options. Being fairly close to home, we had become regular customers of this location-- almost weekly during the televised football season. We had gotten to know the couple who manages this franchise and knew that they were struggling. Out of friendship and support we ordered two subs online for pick-up. We prepaid online, yet were denied our first choice of pick-up time. No big deal, but definate confirmation that our order had been received and paid for.
We arrived precisely at the time insisted upon by the Subway website. The doors were locked, although some lights in the counter area were on. We knocked loudly on the front door; nobody responded.
Angry and betrayed, we found alternatives for dinner and I promptly contacted the Subway Corporate Office for a refund. I sent the paid receipt printed from their website and full details. After three tries we received neither refund nor response. I'm nowhere near as upset about allowing $16 to be stolen from my pocket as I am feeling betrayed by a franchise manager we were trying to help and by a chain that we've been loyal to for years.
Goodbye, Subway. There are far better subs from your competition. read more