I cannot wait to talk to Dave tomorrow-(given all the great reviews how he works so hard to keep his establishment quality driven and provide outstanding service) about the insulting, careless behavior of Amanda, and then by the end of this huge and escalated situation by his other employee whos name I do not know (which also involvded a US Postal worker-who was apparent friends with Amanda-coming to Amandas defense because he didn't like the way I was treating her- after I sat there waiting to order while she stirred chicken in the bottom of a bowl talking to this man about her trip to las vegas, that took her 4 hours and they made great time, and she spent the night, and she and the postal worker were so happy she had so much fun).
the other young lady who i dont know her name was listening to my conversation with my business partner after the postal worker left and I finished my sandwich (because I was scared to leave after the postal employees angry behavior toward me) came out from behind the counter yelling at me about what she heard me saying to my business partner. I said to her, You were seriously listening to my conversation?????
I don't know how employees that are customer service can act less then authentic and genuine in their care for each and every customer.
This young lady was more interested in socializing with the postal worker than helping me- and her focus was getting done with me so she could talk to this man more while he was checking out.
She had been putting her hands on the checkout counter and some other areas by the back wall, I asked her if she would get fresh gloves and rewash her hands before dressing my sandwich (this is such a serious issue for me because I almost died from bacteria from cross contamination at a restaurant).
She took off her gloves and grabbed a fresh pair. I said, No throw those away because the sweat and bacteria from your last pair are on there and id like you to wash your hands.
She washed her hands then got gloves. I told her thank you because... thats when she cut me off and said I don't have to wash my hands except when I touch money. I said Actually you do I have my health card also and work in food and beverage and the fact that I asked. She decided to get snippy, roll her eyes, tell me she just got her health card three weeks ago and knows. Then she pointed to a lady at the booth and said she is here from the health department, so I said lets go talk to her, she started to walk away, I was getting angry by this point and said-Where is your manager? Then she replied I am the Manager, I said then I want a districts phone number or the owners number.
Next thing this postal worker (her friend) started yelling at me from his seat-I was so shocked-then he got up and angrily came marching toward me yelling at me defending her (good thing im a manager/trainer and a business owner or this would have been way out of control) (which ive already filed a formal complaint with the Postal Service).
So Amanda is now disappeared, I asked the other two workers if she is the manager, who else could I talk to , then they said she is NOT the manager (so she was lying).
Then the young man wouldn't give me anyones number and said I have to call the 800 number on the receipt he gave me. I said I am very upset and want to talk to someone now, then Amanda reappears and yells out "Why don't you just leave then".
OMG , I think im still in shock that these people are not trained and act like this business is their personal playground. If I were this owner The two girls would be fired immediately.
The girl Amanda said lets play lthe tape. I said make sure you keep a copy of that because were gonna need it.
So Dave-please look at the tape and keep a copy handy and I will be in contact. This was so stressful for me today after a long day of training and is not something anyone should have had to deal with for a sandwich and to relax before going back to work (which I did not do because of al this stress).
PS I go to Subway regularly, I spend my hard earned money there a lot. I have never had anyone treat me with less than good customer service and respect!!! UNTIL NOW! read more