Stopped by during a lunch time rush on a Saturday. There were 3 people working behind the counter and 5-6 parties / customers in front of us, so pretty busy. Took us quite a while to get thru the line. (Side note- might have been quicker to do an online order while waiting in line). The staff was friendly and helpful, just overwhelmed and a little slow. The food was good and fresh. Next time I'm in town I will definitely think about stopping by! read more

Walk in to be greeted right away, friendly staff, seating available inside, kept clean, drink fountains available as well. They hve a sandwich of the day special which runs 6$ comes w chips and drink also. We ordered an Italian bmt never fails me, and the lawless? I forget the name the steak and peppers one, both great choices on the Italian cheesy herb bread! read more

This place was very clean. Large facility. Two bathrooms were accessible before ordering, which being traveling made for a nice stop. EV chargers very close. The server took a few minutes to serve us was very busy with phone orders. Once he was completed with what he was doing, our order was handled quickly and he was friendly. The food was very fresh and we enjoyed our meal. Only downside is our subway rewards was scanned, but no points were received. Maybe not a participant, but odd that it was scanned. read more

Just watched the red headed lady with 2 braids verbally assault a sweet old women because she was asking about the daily specials. This worker made me feel so uncomfortable she needs an attitude check. Image going to get lunch and the worker verbally assults you loud enough for everyone to hear cause you had a couple questions. Wasn't so impressed with the other older male worker either. The third lady at the register was nice and apologetic. I was here 3/11 at 1pm. read more

There was a long rush with about 12 people in line with 1 worker. I felt really bad because she was working hard. I assume the manager (Tyler) came in because there was an important meeting going on... It was pretty poor customer service to hold the meeting while there was such a long line and pull the other 2 staff from the line. When a customer asked about it the guy was super rude and arrogant when a lady asked politely. He was talking to the staff sideways. The tables were dirty and had not been wiped off at all. Trash was all around. Who holds a meeting during lunch rush? The food was okay, the girl that completed my order was amazingly professional and did a great job. I also would like to add the GM called the police after myself and another customer asked questions stating we were trespassing and cussing him out. (Which was untrue) the police came in and were very respectful and express its a constant thing. read more

Subway - "Important Meeting" - Sandwiches Near Me - Payson, Arizona

What a hot mess. Walked in asked for a foot long flatbread ... they are out. Then out of avocado. Also out of order fountain drinks. lol. I was like bro why you guys even open.everything was broke. Freezer was broke. So low on food. Fountain drink was broken. lol. The worker was nice but damn coulda gave me a 10% discount. A 6inch sub was 12$ lol this is why I don't come to subway often. It's a giant rip off. 12$ for a sandwich I don't even get how I wanted cause their stores a joke. read more

Food is always fresh and excellent, customer service by Chantel was extremely friendly and helpful, store is always clean, including the bathrooms. read more

Stopped in for a sandwich and some soup. I had to use the restroom the wife was in line and was told the bathrooms were not to be unlocked until she paid,now what kind of BS for a business to pull.....spent $30 plus bucks in this hole 2 employees on duty. Never again Jimmy Johns here I come!!! read more

They suck. Wouldn't let my toddler use the restroom unless we bought something. F this place. Went to Bashes

Me, my 8 year old, my 12 year old, and my husband were on a road trip to my aunts house and my 8 year old needed to use the restroom. When we stopped here we asked if we could use the restroom here and they yelled at us to wait in the line to ask. There was at least 16 people in line. It smelled disgusting in there too. read more

As soon as I came into the store the guy started complaining about how there were too many customers and he hasn't had a second to do anything else when nobody even asked. Young dude that looked like a addict anyway. read more

Super bad attitude had to hold back, I was in line as my wife ask for a PIN code or keys to the restroom because my autistic son needed to use the restroom asap! Both employees told me I needed to purchase something and I was going too but I wasn't going to wait 20m in line to use the restroom.... Too late at that point!!! Ask them myself again and didn't even look at me to say I needed to buy something again which I did explained and shouted to go to bashas for their public restroom!!!! Trust me I hold back!!!!! Luckily there's was an Arby's across no complaints over there and purchase about $60 .....Stupid "policy" if you already have a customer in line ‍ read more

Subway - Sandwiches Near Me - Payson, Arizona

The young man that was making my sandwich had hair on his black T-shirt and an ungodly amount of hair whether it's dog or human on his hat I complain to the manager he didn't seem to be too worried about it plus I used to order a sandwich with triple meat triple cheese but Subway cut their slices of meat in half so they're super thin so I don't get triple meat in triple cheese like I used to. I've been going there for years in the past and they had a manager that was absolutely awesome but those days are gone Subway needs to shut this business read more

This was pitiful. What a waste of money!! Disgusting veggies, most of the containers were empty, and the ones that were halfway full. Disgusting !!! Never again read more

Don't come here unless you want to wait in line for 30 minutes while the workers ignore the huge line of people and talk with each other and then just simply disappear in the back multiple times for who knows what reason. And to top the long wait they were out of several basic toppings. Horrible service- DON'T COME HERE! read more

Trashy customer service. employee complained out loud when people walked in the store. Food was okay. Worst subway I've ever been to read more

Went to Subway, and we were warmly greeted by Ray. We had asked for a cup of water. Ray saw that we had gotten the water for my granddaughter's bottle. He brought us a warm cup of filtered water for her formula. I was very impressed! Then, to my surprise, our sandwiches were adorably labeled. He was a very pleasant, kind & helpful employee who went way out of his way. I would definitely come here again. Every Subway should have a Ray! read more

Subway - two burritos and a drink on a table - Sandwiches Near Me - Payson, Arizona

Service was bad was there 30 minutes on 2 subs then didn't take coupon first and was rude telling prices went u!! Couldn't wrap subs right left subs hanging out of paper.. WORST SUB I EVER HAD THERE!!!!!!!!!!!!! read more

Holy crap this place is slow. Dropped my wife off to get her sub, drove over to Taco Bell, waited in the drive through behind several cars, got my food, drove back to Subway and have been waiting in the parking lot for 30 minutes so far. read more

Subway - Waiting in a long line. - Sandwiches Near Me - Payson, Arizona

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If I could do negative stars I'd do it. Firstly, we ordered our subs online for pick up. Showed up a little early and waited patiently. Tyler, the peach he is. Said our order was next and I said no worries take your time . Not in a rush which was a lie because we actually were. But I'm nice. There was probably 10 people in line (they all looked annoyed ) so we waited patiently. Not a big deal. When they started making our subs we walked over and grabbed our chips and waited for our cups for drinks. I noticed the girl making the subs (she's new) didn't read my order correctly and put hardly any lettuce on my sandwich. (I had ordered extra lettuce) I walked up and politely asked if she would add more lettuce to my sandwich. She didn't say anything but added more. She was told to move away and tyler to the rescue. He said loud enough for me to hear " I'll make the sandwiches because everyone is being assholes today with their orders... " like what?! All I had on my sub was lettuce and pickles. How is my order hard to mess up? I had been super nice and understanding from the get go and I get called an asshole" My mom had asked me "what did he just say?" He then very rudely told us to go stand by the pick up area because he can't train his new person when we are telling her what to do. I said "i wouldn't have said anything if my order would have been done correctly so no I'm not gonna go stand over there. I'd like my sandwich how I ordered it. thanks." My advice would be to maybe get rid of the Tyler. He obviously can't handle his job. According to many of these other reviews he snaps at everyone. An he's a manager If you made it this far I suggest going elsewhere for a mediocre sub. hire a better manager and maybe some people who can do the simple task of following a order correctly read more

Stopped by tonight at 9:26 pm, store's open until 10. The woman behind the counter says they're open but can't make any sandwiches, can only sell drinks or chips. What's the point of setting hours if they don't mean anything? I'd understand if we showed up 3 minutes before closing, but that's not the case. Lazy workers wanting to close early is losing you business, since according to other reviews, this is an ongoing issue. read more

Service is terrible, waited 20 minutes just to get a footlong cookie. Bought the cookie and then I was told I couldn't bring other food in while eating my cookie. This is why no one eats because of idiot rules like this. Need to improve everything. Oh yeah not too mention kid had a bloody nose and was told need to purchase something first...while her nose was dripping with blood. They don't care about the customer at all. Won't be back at this one. read more

Worst service in the whole world. Nuff said. Guy running it got my pickup order wrong. Very bad human. Very bad indeed. read more

Worst service ever never coming here again employees laughed at us and they didn't have really anything we tried to order some footlongs like a pretzel and didn't have any sort of foot long as the advertisement said they did. Don't recommend coming here go somewhere else. The restrooms were out of order. Waited in line for 30 minutes to find out they didn't have footlongs. worst subway I've went to. Would rate 0 stars if I could! read more

By far the slowest Subway in Arizona. There are people in line with only one person working on a Friday night. There is a 2nd employee more concerned with cleaning tables; but the lobby is closed door dining. #fail read more

Very nice and friendly staff and service. Food was good place seemed to be clean. Would come here again.

The customer service and attitude of the working manager Ty made this meal worse than the bad food did. I usually go out of my way to go to this subway, but if this is the new manager, they lost me and my family, every friend and person who sees this review and appreciates getting what they pay for with good service. Ty laughed when I called and told him my order was wrong, then hung up when I asked him to refund my card. read more

zero stars. Long line, one person making sandwiches, while general manager, Tyler, was doing a training meeting for 7 employees during 1 Pm lunch hour. I asked for him to get more help and he told me he was doing an important job. I asked if having staff online to make food wasnt more important. He was snarky when i left and told him I was not giving him my business, of which he replied " have a nice day" rudely. I called three times for Subway national phone number as I was not able to review if I didnt have a transaction number. and to go on google. He said he has been theere 3 years but I am seeing some terrible reviews about this rude employee. I went to Bashas, had a sandwich made ( for less money) and walked by with 3 people still in line from when I was there, Including a lady behind me that ordered on line who still had to wait. Tyler should be let go. He hung up on me 3 times on the phone. JERK! read more

Almost every time I go in, which is usually Sunday early afternoon, they are always out of something. One time they put up a long list of items they were out of, are you kidding me? Another time a long line and only one person behind the counter doing everything, no other employees in sight. Today I went in for a Subway Club, they were out of roast beef! Come on, do you have a manager there? I always end up going to the Subway across the street in WalMart, and not once have they run out of anything. The subs are really good, otherwise i'd just go to Jimmy Johns. read more

For years Boy Scouts heading to Camp Geronimo have stopped for lunch in Payson before getting to Camp Geronimo so you'd think this Subway would be aware since we've been to this specific location in years past. Yesterday, as I was walking in with my scout in uniform, I was told by another customer that they are refusing service to scouts in uniform, and their families so if I wanted lunch, my son should stay outside. I was sure they were mistaken but sent my son outside. I ordered and upon paying, said to the man behind the counter that I'd heard they are refusing to serve boy scouts in uniform and is that so. The man behind the counter (no name tag) said yes, that's true. I asked why, he said that they only have so many supplies and if they serve scouts, they may run out. I asked how they are any different than other customer since they pay the same and he said that's just what his manager told him to say. This is disgraceful. It's blatant discrimination and against youth serving the community. Who's next? Soldiers? Cops? If they arbitrarily refused service to ANY other group of people, it would never be tolerated yet BOY SCOUTS IN UNIFORM is acceptable? YOU SHOULD BE ASHAMED. read more

Says open at 8 am and doors closed and locked with no sign at 8:30 am. Maybe someone didn't show up?

Great service this morning when we stopped for breakfast. Young man that served us was helpful and friendly. Good mea

They get backed up fairly quickly but otherwise it's a typical Subway. Not great, not bad. Staff are polite.

Worst "customer service" I've EVER received in a Subway! The young guy had a terrible attitude. He was so rude!

Worse service I've ever gotten at a subway and out of every topping they have available

We got here 40 minutes before they closed and the man behind the counter told us he needs to make a drop and take inventory because he closed in 30 minutes. He was literally counting money behind the counter with customers in the store. read more

worst service I've ever had.. the jack wagon in the back room didnt come out to help at all - prdered with the app and 30 min later they de used to make the food. kind of stuck because I already paid for it. read more

We had a great experience at this subway today. Both of the young women at the counter were extremely friendly. We asked for extra olives and boy did we get extra olives. Every sandwich was completely filled up and delicious. Our grandkids loved it also! Thank you subway in Payson! We will be back! read more

AVOID! Yesterday I had the italian for lunch. Last night was food poisoning hell for 12 hours. Will never ever go there again. My guess is one of the employees had norovirus as there are reported outbreaks in AZ. This particular Subway is not very clean. read more

Michelle is my hero! Fantastic customer service, left my wallet in the bathroom. When I called there two hours later, she advised me that she found it and it was locked in the safe. By the time I got back there it was Rush Hour. This is a very busy Subway in Payson Arizona. Gateway to Wilderness, everyone needs a sub before they hit the Forest. I stood in line but when I asked for Michelle she stopped everything she was doing and immediately got my wallet. Of course everything was in there! read more